I was very happy with the condition of the car trailer I rented and how well it towed behind my truck.
Phil S
Customer Reviews for Excalibur Rental LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone was so nice and very helpful
Derna SAs far as pick up goes it was great. Kinda ridiculous that a vehicle does not have cruise control.
Jacob EI have no criticism. Your customer service was friendly and professional. The truck was just what we needed.
SANDY PMarvin delivered outstanding customer service
Shawn WNOTHING ALL WAS GOOD
Leslie RSeamless experience. Very easy with friendly customer service.
Erich Knothing
Lecurtis PIt was an empty parking lot with not the correct business name. No clear direction
Kyle HEven though the truck only had 40,000 miles on it I had constant error code’s popping on and off sometimes that would prevent me from using cruise control. The check engine light was one of those codes as well . In all honesty it didn’t seem to effect the drivability as it did well on the road even uphill was decent but I sure noticed it at the gas pump. Over the years I’ve used many of U-Hauls 26 footers, this one however took approximately 50% more fuel than any others in the past.
Tim BThis location made everything smooth in getting the truck and returning it including the option of leaving your car there while moving.
Jeffrey GVery friendly staff.
Uday SI had a really good experience! I said to my wife the whole process is easier than id remembered.
Chase SThe straps were so rusted on the car dolly it took me an hour to get them to tighten down on the car wheel. Won't rent from here again
robert sGreat folks at this location!
Warren PI rented a car dolly. One of the straps was so bound up in the ratchet it took me an hour to untangle it and the ratchets were very rusty and did not work well.
fred kLocation was EASY to find, immaculately clean inside and out and staff were professional and very friendly! Great way to start a day!!! THANK YOU!!
Jane HEveryone is friendly and helpful during the rental process. The process of pick-up and drop-off was fast and time-efficient. I would recommend this place for its fast and friendly customer service.
Karee YTruck cab had some spilled beverage residue on the console and floor mat, plus some dirt on the mat.
GERALD KAll went well. Staff very helpful.
Terry VVery easy lots of space for return
Mike FNothing to add, Was an easy transaction!
Chad SThe scheduler is amazing!
Katelyn CScott was very helpful, and I appreciate the service.
DAROLD CGreat customer service. The guys at check in got me in and out and were a pleasure to speak with.
Brandon TNothing, they were very helpful.
erwin gHorrible time picking up the truck. Mobile pick up did not work. Took 2 hours to figure it out
Randolph SService was prompt and courteous. Great experience!
Andrei TThe inside of the cab was dirty. There was a spilled drink in the console and the floor was muddy. This is my 4th rental with Uhaul and the App is the worst and I have to call every time to check in and out when it crashes wasting valuable time. Extremely frustrating. I have a cross county trip in December and i believe I'm done with uhaul.
NANCY MI would not go to this location as they sell guns. I do not frequent gun shops.
sharon rU-Haul should maintain the name consistent with the business so there is no confusion about where your picking up; The system should know that this site doesn’t have hand trucks available- I might have chosen somewhere else if I knew that up front.
Wane DOverall great experience, from the time truck was rent to time to return truck. A very smooth and easy process! Would definitely use again and would definitely recommend.
Betty SGreat staff!!
William CShawn was very nice, excellent customer service. Will go back!
Cheryl OExplain check-in 24/7 process better. Took over an hour as I was told it was super quick if I "have a phone and know how to use Google." Lots of steps were left out by the service representative. Drop off process super easy.
Stacy DWorked with Chad and he was helpful, personable and professional. Great experience
Chad DGreat service. Will use and recommend in the future
Gary GThe drop off location was as excellent as the pick up location was lousy.
Carl REveryone in person was easy to work with and helpful. CAN NOT recommend the UHaul App for "easy" pick up.
Darrell MI had a tire blow out on my truck . And I called and told them what was going on . I returned the tow dolly asap and it was after they closed . And the next day they charged me 38 dollars after they charged me 75 dollars to begin with . And I thought it was only so post to be 58 . I asked and they said when I brought it back they would refund the rest but they took more money . I just thought uhaul was more understanding when I let them know what was going on .
Brian PThey were prepared and professional. The best U-Haul experience I've had to date
KAMALU KGreat experience
Brooks WI do not have a negative comment as everything went smoothly. Picking up the truck and the representative that helped us, Scott, was so helpful and professional. Returning the truck was just as easy. Will definitely use this location again!
Cheryl CJob well done.
Jose LVery easy!
Michael KGreat place
REGINOLD KThis rental was a problem from start to finish. Why employ people who know nothing about uhaul? I had to pay a deposit on the truck when I picked it up, but when dropping it off the drop off location said they never heard of uhaul ever taking a deposit. Then the lady at the pickup location telling me that the drop off location's people must be new or unknowledgeable. Both places admitted they didn't know much about what they were doing in regards to the uhaul rental, but yet both trying to convince me the other place must be at fault or wrong, or that I was wrong. Extremely poor communication all around. And then further wasting my time trying to justify why they don't know anything.
Krystn C