Very curtious and friendly
Jorge F
Customer Reviews for Excel Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Penny and John, on very short notice were able to not only accommodate me but made the process easy and I enjoyed my visit with them. The truck was perfect for the size I needed and was immaculate! It was easy to get into, to drive and to operate the back door and lock. Will use this dealership for any and all future moves and would recommend them to ANYONE!!! Geri Ridley
Geraldine RThe back of truck was dirty, the dolly and a bag that comes with the truck didn’t have a tight wrap hopefully I don’t get charge for it cause I didn’t use it. Other than that good customer service and accommodation m.
IAN PExcellent store Customer service great a d friendly Great service
Maria OWas inconvenienced 2 times and was promised 100 non billed mileage but was charged for mileage. Horrible service for a guaranteed rental from 16949 n Eldridge ste 770. 8 am pick up but truck was not available when I was Uber’ed to the location. Store was supposed to open at 9 am but worker didn’t show up for work that day.
John HThe service was awesome 👌
Frederick REquipment is fine. But there's always all these little hoops that you have to jump through. I had a reservation for locations A & B and it's set and ready to go. They end up changing it everytime! Ended up using location's X & Y. Why would you allow me to reserve the first set if you know the location wasn't going to be available? Also I reserved a 1 way trip and at the end they were like "should have read the fine print, we're charging miles as well"... Frustrating
Conner WVery friendly and helpful employee im sorry i didn't get his name
rukiyah SN/A
Richard KThe most nicest people ever!
Cristian EVery friendly man and woman at this desk! Good job!
CINDY CI recently rented 3 twenty foot trucks to use in last month moving our belongings from Spring to Weatherford and was extremely impressed with comfort, handling and gas mileage with each truck. I hope I never have to move again but thanks for making the journey more pleasing.
David SI was a little upset that my reservations got changed without my knowledge. I was trying to go local which was 5 minutes from my house we contacted the storage property they said they had the unit and according to them we were supposed to go there the morning before somebody changed me to a Tomball location which was 15 minutes away from my house and then when I got there they didn't even have the truck so I had to drive to another location which was 5 minutes away so instead of having something that was 5 minutes from my house I didn't have to drive 20 minutes away due to somebody moving my reservations that was not me.
Jason WThe check out process was a little cumbersome. For some reason my phone wouldn’t recognize where I was and wouldn’t let me proceed. I tried to call customer service and was told there was a 45 minute wait. I selected chat “for an immediate response” and there was a 20 minute wait. Ultimately customer service was of no help. I was finally able to get the check out to work, but it took about 30 minutes. Just let me return the truck. If I returned it to the wrong location, that’s on me. It was kinda ridiculous that I couldn’t just verify where I was and proceed with the check out without having to geo locate.
Jerry WWhen we unloaded truck, movers noticed several of our boxes were wet ! They noticed a badly patched hole in the overhead, over cab of truck. Some of our belonging were ruined. We did a exam of the outside but not the inside.
cindy wSweet people, very friendly
Kuang HAverage storage location. Waited for the staff to return from lunch. Location office closed from 12pm to 1pm.
John WPlease stop double booking your trucks as I almost did not get the truck that I had paid for with my credit card and made a previous reservation. Otherwise, it was a pleasant experience. The staff at that location are excellent.
MARK WThe key lock box door was rusted and it was difficult to open it
Jai MI had an awful experience trying to log in to Uhaul for the return of the truck. I attempted to put the keys in the key box, but none of the keys on my uhaul key ring fit the return box. I ended up having to leave the keys under the driver's seat and had to call and leave a message about where the keys were located.
VICKI GInternet connection was a little slow but the lady at the desk was very helpful and patient. Excellent customer service will use them again.
JOE TPenny is very nice and helpful to us, she make us feel relax during the renting and return of the truck, ease off the extra pressure of moving that we don't need, thanks again Penny and have a Happy New Year.
Ty VThe location had no internet access - luckily we called the business and the owners lived on the property and opened up so we could check it in but if we didn’t do that we didn’t know what we were gonna do
Christopher GDon't have rude customer service
Jose RThe lady was very nice & helpful.
geneva hI have done the smart-phone check-in/out a few times. I like the option but I feel it takes too long. I can tell you all have streamlined it a little - keep moving in that direction.
frank mVerify the amount of gas in the truck before we pick up.
Michael MGreat customer service and equipment!
Michael B