Customer did not leave a comment.
Cherri L
Customer Reviews for Executive Inn & Suites
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No explanation about extra charges or cleanliness.
GERRY GI rented a 10 foot truck for 19.95. I had it for 24 hours and paid for the safe move also. When I went to turn in the truck, I later received a bill charging me for over $500 in damage. I would not recommend renting anything from this location. I will be calling the U-Haul Customer service and making a complaint.
Cameron COver charged, was supposed to be $40 ended up spending over $100 somehow. Drove less miles (30 total) than what I signed up for (50 total)
AUSTIN LThere was no drop off box on site, we had to drive around looking for the box. Eventually we noticed the hotel next door had a U-Haul sign on the front door and we dropped the keys off with them. Really need to have pictures or more clear directions for the drop box at drop box locations so it is either easier to find or note that it is inside of a building next to the drop off site.
GATES LAir the tires and fix the check engine light. Clean the cab better.
Christina BI was charged approximately $200 more than I was quoted over the phone. My pick up location was changed several times without my doing. Extremely unethical. Truly a rip off.
Morgan PProvide more knowledgeable people or some sort of training for checkin and vehicle pickup. Create a cleaner and better smelling environment if a hotel is going to be utilized. Create an avenue for someone to rebut a cleaning fee without requiring a picture if staff doesn’t plan on conducting a walk around with me
Dreanna BCharged $25 for a cleaning fee over 24 hours after it was returned. Was not mentioned or addressed at turn in
Andrew EWe needed blankets for the furniture. But they did not have any though.
Marcia MTurned vehicle in at 12 they didn’t do paper work till 3 I already emailed customer service
CODY MGreat location
RAKESH PI got charged for more miles than I used, along with insurance I didn’t ask for. I dropped the Uhaul off 4 hours before it was due back, and the guy who handles the Uhaul was not in. I left keys and truck with associate. I later returned to make sure check in was okay and was told he was still not there. He won’t answer my questions about the return of money I am missing. Very unprofessional.
Ray BClear directions Clean vehicles often English speaking Honesty!
CRYSTAL BOrdered an appliance Dolly and did not receive one. Luckily I had to get two rentals and had to purchase another one at the other location.
Shane OIt was acceptable but only acceptable. I didn't have time to refill the tank and it cost a fortune for them to fill it. The truck parking was well away from office and I'm on crutches, so that was not convenient. But location was close to where I was, so that was a plus.
Marion MGreat location.
RAKESH PI got charged for safe move coverage and I never opt in for it. Tried to call customer service, waited for 50 minutes just to get disconnected
Wangsen XOver charged for mileage, charged for cleaning, over charged for rental. Never checked truck when I returned it. Terrible customer service. Very poor reflection on U Haul.
Daniel TTHEY TOLD ME THAT I HAD TO GET THE INSURANCE AND I WAS TOLD BY THE UHAUL CUSTOMER SERVICE I DIDN'T HAVE TO. I AM IN THE PROCESS OF DISPUTING THE CHARGES.
Crystal BWas supposed to be contactless encounter. But it was not and even though I filled out all the information on the website had to resubmit some stuff when we got there. Overall was a good
JESSENDA LThe locks are annoying had to wait 2 hrs to get the lock off because the code was not working. That messed up my whole schedule and I was not able to return it on time.
Anna WFix the mobile return
Isaac DWell it was a parking lot with no personel or key drop
BENJAMIN HThe truck had damage on the front, and smelled as if it had spent most its life in a cattle barn
EDWARD LThe front desk person was chewing gum, whistling and never went over any of our charges. “Always” and I mean “Always” tell them “NO” extras of anything cause they will charge you without you knowing of these additional charges and they have plenty of extras they will put on your receipt. I’m sure they get commission on these extra fees they pad on but this is so not right for the consumer. I never was mentioned of any of them until after you notice your receipt and your card done been charged. I tried to dispute charges at the location that charged me and the manager never pulled up my account and was very unprofessional and rude!! If you simply want just the Uhaul charge and no extra for this, please tell them this as the first thing you mention to the representative!!!!
RICKY PI was charged for two rental periods even though I turned the equipment in within 24 hours?? Since when does equipment rental last for less than 1 day?
HUNTER AThe truck was not in good mechanical shape. The front end shook the entire trip and was difficult to handle. It was hard to start and used an excessive amount of gas, causing me to think the engine had not been maintained in quite some time.
WALLACE HStaff was friendly!
Kenneth WSpecifically for the trucks, I'm surprised with the advancement of engine technology, uhaul has not yet adopted more fuel efficient engines in their trucks. For families moving long distances, the fuel usage can be a heavy burden.
Adam WI was not happy my pick up location was changed. I had made arrangements to pick up our truck from the Kell location the Thursday prior.
JODY LHave a dolly available to cut down on the move time. I reserved one but it was not on the truck. But they were very nice about me returning the truck two hours late.
Kimberly HThe desk clerk tried to rip me off. My online reservation cost was $148, but when I got there he attempted to charge me $291 if I used a card and $391 if I wanted to pay cash. I ended up paying $162. I won’t go there again.
Walter GThe manager at the rental was very RUDE and check your paperwork because he charged me for insurance and I never asked for anytime of insurance.
Lameeka GNothing
colby cWent well. Start to finish. Local owner was first rate.
Edward CGet new locks for the vehicle.
Detrick Wmore trucks and trailers and dollies at this location
JOHN AOdd as it was to drop off the truck at a hotel, the drop off was quick and stressfree.
Ernest PThis part of town was sketchy and out of the way.
Hannah SThe person I dropped the truck off with was extremely rude. I would fire this guy if I were you. He asked if I checked in online. I told him I didn't know that was an option then he just said very irritatingly you can go.
james gHave truck and trailer ready to be picked up. The delay cost me at least 2 hours delay
William BThe owner of the business cursed at me because his door was not working properly it hit the door stop by accident. He even told me to get the f—k off his property and told me he wasn’t going to rent me a truck. I have never been so insulted in my whole life. I have to deal with customers in my job and if I ever talked to them like the owner of the property did me I would be fired. The truck ran great but it was covered in dirt. You could barley see out of the windows. It will definitely make me think before I rent another uhaul again. Especially if I see that address as a pickup location.
Clifton ZHe yried to give me 6hr but i could qualify for 24 hr he a crock
amanda mNeed better U-haul sign in front of Motel, drove past it first time
William BI was giving miles of 151 and my miles was 117 and I still had extra miles to pay and that doesn’t make any sense
Bridget Onot charge me for more mileage than I drove
Jeff GExecutive Inn and Suites was fast, easy and friendly!
Haley GMy experience is always awful if I could find another company I would in a hard beat It is never at the location I always have to pick it up somewhere else and I think I should get a discount for my in-convenience to have to go elsewhere further and have to pay more money because it is further away but your supervisor did not think so. And not just this time but every time I have some sort of issue
terry tWe returned the vehicle on time and less than the mileage we payed for and the guy didn't even turn it in until a week and a half later because a lady called to ask where it was. Then I received a bill via attached this e-mail. I am not paying this bill in fact we are owed money. If my debit card is charged I will dispute it and contact my lawyer. Thank you, Kenneth Hust
Kenneth HRusty Freeze made this an excellent experience. The location was ok I guess but any concerns I had I dealt with Rusty and he was more than helpful.
Bobby AThe guy seemed like a scheister. I think he wanted to charge me more, but thankfully I set it up on the phone.
Gary MThe location was a bit far from where I was in Wichita Falls, TX. I know I padted several Uhaul location before driving the 14 miles to this location.
Robert KUhaul representative was not there. A hotel desck clerk had to assist me. She did not have a clue and called I guess the owner. When I dropped off the rental my charge was higher than what was estimated.I was charged insurance without being asked if I wanted insurance. I asked if I was charged for insurance and was told no an to just look at my email. The gentleman could not tell me why the amount was higher. “Just look at the email” he said. When I did look at the email it was at that time I noticed the charge for insurance. I WILL NEVER GO TO THIS LOCATION AGAIN.
Christian KNo drop box at this location, but not a long walk to the front desk
Mark WThe drop off place appeared to be just an empty gravel lot, no signs indicating an office at all. After some phone calls to other drop off places they did inform me that the office was a motel desk at the corner of the block. They tried to be helpful but when they told me that my car was ready to be driven off the dolly the car wouldn’t come off. After I exited my car and inspected! I found that the safety chains were still connected to my car possibly causing damage to my undercarriage and/or installed equipment under there. When I informed them about the chains they went about disconnecting the chains and telling me to go ahead and back my car off, I rechecked and found that they had only disconnected one of the chains. They were totally uninformed on the procedures of loading and/or unloading the car dolly. They did try to be helpful but, again, may have caused damage to my vehicle due to inattentivness or being uninformed. Due to bad weather(ice), I did return the dolly one day late and I was unquestionably charged for that extra day. Uhaul does dictate safety first when questioned about late returns and promises to work with customers in such cases. This place did fail me.
jeronimo rVery friendly and customer caring
DARRELL SExtremely great customer service.
Joseph BGreat location and easy to access. Very good customer service
Cesar D