Customer Reviews for Executive Inn & Suites

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Executive Inn & Suites

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Haley G. on

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Executive Inn and Suites was fast, easy and friendly!

terry T. on

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My experience is always awful if I could find another company I would in a hard beat It is never at the location I always have to pick it up somewhere else and I think I should get a discount for my in-convenience to have to go elsewhere further and have to pay more money because it is further away but your supervisor did not think so. And not just this time but every time I have some sort of issue

Scott P. on

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john A. on

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Justin C. on

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Kenneth H. on

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We returned the vehicle on time and less than the mileage we payed for and the guy didn't even turn it in until a week and a half later because a lady called to ask where it was. Then I received a bill via attached this e-mail. I am not paying this bill in fact we are owed money. If my debit card is charged I will dispute it and contact my lawyer. Thank you, Kenneth Hust

Tanya C. on

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John C. on

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Lynnell B. on

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Kenneth W. on

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Bobby A. on

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Rusty Freeze made this an excellent experience. The location was ok I guess but any concerns I had I dealt with Rusty and he was more than helpful.

Gary M. on

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The guy seemed like a scheister. I think he wanted to charge me more, but thankfully I set it up on the phone.

Amber W. on

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Shane R. on

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Paulino M. on

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Robert K. on

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The location was a bit far from where I was in Wichita Falls, TX. I know I padted several Uhaul location before driving the 14 miles to this location.

Christian K. on

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Uhaul representative was not there. A hotel desck clerk had to assist me. She did not have a clue and called I guess the owner. When I dropped off the rental my charge was higher than what was estimated.I was charged insurance without being asked if I wanted insurance. I asked if I was charged for insurance and was told no an to just look at my email. The gentleman could not tell me why the amount was higher. “Just look at the email” he said. When I did look at the email it was at that time I noticed the charge for insurance. I WILL NEVER GO TO THIS LOCATION AGAIN.

Michael M. on

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Blake A. on

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MATT M. on

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Mark W. on

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No drop box at this location, but not a long walk to the front desk

jeronimo R. on

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The drop off place appeared to be just an empty gravel lot, no signs indicating an office at all. After some phone calls to other drop off places they did inform me that the office was a motel desk at the corner of the block. They tried to be helpful but when they told me that my car was ready to be driven off the dolly the car wouldn’t come off. After I exited my car and inspected! I found that the safety chains were still connected to my car possibly causing damage to my undercarriage and/or installed equipment under there. When I informed them about the chains they went about disconnecting the chains and telling me to go ahead and back my car off, I rechecked and found that they had only disconnected one of the chains. They were totally uninformed on the procedures of loading and/or unloading the car dolly. They did try to be helpful but, again, may have caused damage to my vehicle due to inattentivness or being uninformed. Due to bad weather(ice), I did return the dolly one day late and I was unquestionably charged for that extra day. Uhaul does dictate safety first when questioned about late returns and promises to work with customers in such cases. This place did fail me.

Timothy G. on

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RAKESH P. on

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