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DONALD Y
Customer Reviews for Executive Inn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My first location to pick up the van (Pursuit Cars) did not have the keys in the drop box, so I was forced to go to a 2nd location (Executive Inn). The U-Haul representative I reached on the phone was helpful, but the lack of preparedness of the first location was disappointing.
EVAN CLower mileage for the 10/10
JEREMI LThe establishment at this location was not very welcoming or helpful. The lady that was at the desk to take my return was absolutely not helpful and acted as if she had no idea what she was supposed to do. I had call U-Haul to make sure my drop off was registered & then she apparently lied about the amount of gas the truck had because I turned it in with a full tank & was still charged a fee saying I hadn't put gas back in it. Will deficiently NOT be using again.
HILLARY PThey made things quick and easy to rent and use.
MICHAEL JEmployees very rude and disrespectful. I filled the gas tank more than what it was when I got it and was given no credit. Will never use uhaul again
james kWas over charges and no refund
CHARLES LThr truck was very loud. Thr check engine light was on. One of the side mirrors was broken so it was hard to see to back. The people that run that location are rip offs and way over charged me ans when I confronted them all.theu would tell me was to contact customer service. I will never use this location again.
STEPHANIE MLocation charged the wrong payment method and refused to help or try to fix the issue. I am in the process of contacting corporate support as the charges cannot be charged to the card they did.
NICHOLE SHave patience bc they are running a hotel too. So you might have to wait for a bit if they are busy with hotel guest.
Karla AEverything was good I gave you more gas than what was in it.
Norma BEverybody there did a really good job!
EDWARD CThe employees where the rental was located were extremely rude and the uhaul truck had some trash inside that hadn’t been cleaned out but otherwise was clean
Lacey WVERY sketchy location. Homeless people set up right outside where the trucks are kept, and everything. We didn't feel comfortable leaving our personal car there while we ran a short errand with the truck. Uhaul should find a new location in town. The uhaul itself was in decent shape, but it had some interior damage that wasn't able to be documented on the check in process.
Tracy BStaff was excellent, truck was great. Only issue was that the fuel gauge would not register the truck as being full. Recommend for a renter to take pictures of these things, 1. the license plate 2. the fuel gauge in the cab console and 3. the fuel gauge at the actual gas intake. But the pickup place was awesome, the person we worked with was great! Highly recommended!
Parker TVery helpful check in, I needed help checking in. I don't use QR and the desk person saved me. Thank you!
JONI CThe guy didn’t know what he was doing I got no contact just a receipt I stated no insurance it was only a local rental I checked the mileage before I left and at the return I went 58 miles when I returned it he said I went 78 miles and he charged me $30 for insurance I had to pay $187.66 for a 2 day local rental because he said there was nothing he could do. I will never use U-Haul again and will never recommend them to anyone. I would like some kind of refund for this overcharge and the poor customer service!!
SCOTT WHad some trouble getting the drop off location changed but we got it fixed everything went ok
GLEN PGood service in and out fast
BRIAN CMuch better experience. I returned the uhaul through the mobile app, and much rather complete the drop off process that way. Very simple and easy to do.
Tammy DEverything went good. Will return in the future
Jesse SUntrained staff.
Ricky CNever had an issue before, staff was very helpful to me but the truck I had did not have a/c on one of the hottest days and then the transmission light came on right before coming back. It was a very rough trip overall. But this did not have anything to do with the service I was given at the location.
Lora SThe man at the front desk was rude.
Brock RThe owner needs to be more friendly.
KENDRA CFor starters , they gave us a truck with a starter going out. Thankfully we didn't keep it the full two days or it would've been broken down. Not to mention upon arrival they had us get into a broken down uhaul truck for a dolly. Then when we went to put gas into it before bringing it back and the gas pump kept kicking off. It was visibly full to the point of leaking out the side... for them to say that they have to go off the gas gauge which was incorrect. I highly don't recommend this location and the people running this location need to work on customer service skills before renting anymore trucks out.
Samantha RAbsolutely nothing.
charles mThe guy I delt with was very rude and made me feel like he was looking down on me like he was better than me.
Charles MEverything was great. The personnel were friendly and the truck was clean
Paul FAlways good at the executive in u haul
Bruce SDollie was cover in mud. Staff was rude
CHARLES LNothing
Gwendolyn KThere was mud in the cab of the truck on the floor. The drivers side headlight was out on the truck and there weren’t clear where to park the vehicle upon return. I was told where I parked it wasn’t the right spot so I had to move it again around the building. Then when I checked out the uhaul website would not work properly on the persons phone. I had to leave without a receipt. The person I worked with did not know how to change the settings on the truck from trip miles to odometer reading and I had to show her that too. They were the only place with a 10 ft truck and that’s why I used them but will rent a large truck next time and use a different location. I’m originally from Chillicothe and this executive Inn is known for allowing prostitutes to stay there…just an FYI. They may have cleaned up their act now but its been this way in the past.
Melissa WThe gentleman was really nice and you can tell that he was concerned if we had any problems or anything and he was cool
HEATHER CWe got charged 54 then we went 60 miles away told we went 74 want another 54
kyle POwners were rude. Refused to go check the mileage on the truck when I brought it back until the next day because it was slightly dark outside even though I brought it back before 7pm. Otherwise it was ok
CORY SEverything was ok but not so friendly man working the counter.
Lora Sfor the cost and convience of uhaul i can over look the small stuff, no matter my rating i will still continue to rent from you in the future, price does matter!
David TSee above comments only these people were a little more nice and understand they couldn’t tell me why I was being charged it didn’t make sense to any of us!
Chelsea WThe sign said 19.99 a day he did not tell me if you went over 100 miles it woul be 89.99 a day Plus the 19.99 a day I paid over 400 for. 28 hors. WHAT A RIP OFF. I will Never rent from Uhaul again.
SARAH LNothing to worry about
Leng KThe box truck had paper, cardboard and other debris in it from previous use. The lady handling the pick up was very nice, however, the man taking care of the return was extremely rude.
Peggy BDidn’t speak very good English and was kinda rude
HERBERT WRUDE! RUDe!! RUde!!! Rude!!!! I've dealt with these people before. The ONLY! reason I went back is because of availability of equipment I needed. I was forced to take a witness with me upon return because of the uneasy feeling I had. I don't know anyone that has dealt with them that feels any different. Send someone in and find out for yourself.
Shawn AFelt kind of swindled. Placed a low rate estimate even though I mentioned it was going to be way more that just 30 miles. Mentioned the moving blankets were UNUSED and rep said they would not charge or credit back. I still got charged. Filled gas tank up back to JUST BEFORE 3/4 full. Got charged for 2 gallons of gas.. that was $4.80 a gallon? = almost $10? Where is the math on this? Will be the last time I rent from U-Haul
Robert R