Customer Reviews for Executive Storage
(U-Haul Neighborhood Dealer)

79 reviews

1122 N Main St   El Dorado, KS 67042
(6th and Main)

(316) 321-1143

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(316) 321-1143

1122 N Main St
El Dorado, KS 67042
(6th and Main)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Thank you very much

LISA R. 
Rating:
5.0

Hire topless female dancer and free coffee... Great job el dorado....best wishes c.p. and b.a .

BETTY A. 
Rating:
5.0

Customer did not leave a comment.

RANDALL M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN T. 
Rating:
3.0

The drop off location was at an adjacent location and on the side of another building. Austin was very helpful in providing detail directions and guidance over the phone.

Tony L. 
Rating:
5.0

Customer did not leave a comment.

Douglas V. 
Rating:
5.0

Customer did not leave a comment.

TOD B. 
Rating:
5.0

Customer did not leave a comment.

CONNIE P. 
Rating:
5.0

The only problem is that the tongue on the trailer is so heavy it is hard to lift. I would suggest that you consider putting a lift on the trailer to help raise and lower it.

ROY L. 
Rating:
5.0

The experience was fantastic. The gentleman behind the counter was very helpful, friendly, and made the rental experience quick and to the point. Great location to rent from!

Alan B. 
Rating:
1.0

I had a reservation and they didn't have it when I showed up, then had to get a smaller truck. It took longer because of this. Also, uhaul provided me with a company to help move, who didn't show up or contact me and wouldn't answer my phone call. I finally got ahold of them when they were scheduled to be finished and they said they were on their way and it would be about 30 minutes. Very frustrating. Terrible experience.

Shawn L. 
Rating:
3.0

Customer did not leave a comment.

Keith B. 
Rating:
3.0

Customer did not leave a comment.

Tony G. 
Rating:
5.0

Now this guy has it together!!!

Charles C. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
1.0

be on time do not lie to customers

Carl B. 
Rating:
5.0

Austin Mears in El Dorado, KS was awesome to work with. The rear passenger side backup light is burned out!

Guy R. 
Rating:
4.0

Customer did not leave a comment.

Merrill H. 
Rating:
3.0

Customer did not leave a comment.

Michaela R. 
Rating:
1.0

He charged me $25 for a chip in the cab. Claimed we did not sweep out the back which was not true. We also folded blankets and returned with extra gas and 2 hours ahead of schedule.

Holly K. 
Rating:
1.0

You advertise $19.99 in town but we paid $61.00. Twice. I'll never rent from u-haul again. I hate being cheated. I'm telling everyone not to rent from u-haul coz $19.99 is a lie.

Rosalie B. 
Rating:
5.0

Customer did not leave a comment.

Dawn G. 
Rating:
4.0

Customer did not leave a comment.

Dylan R. 
Rating:
4.0

Customer did not leave a comment.

Ben P. 
Rating:
5.0

The agent was friendly and efficient and handled everything perfectly.

Peter S. 
Rating:
5.0

I had the worst experience with your company! Took me more than 4 hrs and three different locations to get my equipment. Had to drive over an hr to get the equipment. I have always used Uhaul but never again. Very disappointed in how your company handle my situation and will not be recommending it to my family, friends and clients.

MIchael B. 
Rating:
4.0

Customer did not leave a comment.

Karen A. 
Rating:
4.0

Customer did not leave a comment.

ed B. 
Rating:
5.0

Customer did not leave a comment.

Christi L. 
Rating:
3.0

Cost to much

Frank M. 
Rating:
5.0

Customer did not leave a comment.

Marcos V. 
Rating:
4.0

Customer did not leave a comment.

Tina W. 
Rating:
5.0

Customer did not leave a comment.

greg G. 
Rating:
1.0

Final billing is totally incorrect...brought the truck back on Sunday @ Oct 16, 2016 @ 2:30PM Our final bill shows returning the truck back on 10/18/2016 @ 12:28PM!!!!

Robert C. 
Rating:
3.0

He did not have the pads I requested

Reginald R. 
Rating:
3.0

The location has a Main Street address but is not right off Main Street. I wasn't sure where to drop off equipment. Would help if there were more signs

alan B. 
Rating:
3.0

It would be better if it was the closest or at least the one that I picked.

Drew H. 
Rating:
3.0

Well, I would say it was a good experience, until I got the bill. Said I drove 104 miles, when I only drove 45. So, instead of a $100 rental charge, I ended up with a $175 bill. I have called u-haul to dispute charges, and awaiting response. So, until this is resolved, will not use u-haul again. Advice - document miles. My word vs theirs, and I can't prove miles other then I know for a fact I didn't drive what I was charged!

derek O. 
Rating:
3.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Kati L. 
Rating:
3.0

Customer did not leave a comment.

Tamara B. 
Rating:
2.0

Don't make customer wait to pick up truck past time when you're supposed to be open. Inspect the truck with customer before driving away.

ELIZEBETH S. 
Rating:
4.0

Customer did not leave a comment.

JAMIE R. 
Rating:
1.0

Customer did not leave a comment.

Jack R. 
Rating:
3.0

Gentleman at this location didn't come from back room to acknowledge us when we walked into store. Just yelled through the doorway from the back room. When we got the truck it was dirty. The cab had muddy footprint on the floor and there was dirt and pet hair in the passenger seat. The back of the truck had not been swept out and was quite dirty. Parking lot space was not conducive to traffic flow due to the gates securing the back. There was somewhat of a "traffic jam" in the parking lot when trying to leave in my personal vehicle.

CYNTHIA M. 
Rating:
5.0

Customer did not leave a comment.

ANDREW R. 
Rating:
5.0

Blinker wiring was backwards and one of the brake lights didn't work. I was pulled over 2 times in my 4 hour drive. I was very disappointed in that. Inspections should definately be done on these type of things. Make sure you check things out first because it apparently isn't done by the staff ever or at all prior to leasing a vehicle out to the public

thomas R. 
Rating:
3.0

Seemed to be very relaxed.

Rick S. 
Rating:
3.0

They did not go with me to hook up the trailer and I needed an adapter for the lights.

Chris N. 
Rating:
5.0

Keep it the same.

LARRY C. 
Rating:
1.0

The woman that handled the rental took 45 minutes because she didn't know how to run the computer. We received no assistance or instruction with the trailer. The trailer was in very poor condition and was dirty inside. When I returned the trailer at 9:40 there was no one at the shop. The sign indicated that the shop should have opened at 9:00. I parked and unhitched the trailer by myself, leaving it exactly where I picked it up. The trailer WAS returned before 48 hours was up. When we checked our e-mail last evening we noticed that the rental location had tacked on another day. I called immediately and the location owner said he knew nothing about it that the home office must have added to the bill. We feel that we have been cheated and that the location manager is a liar. We want this fraudulent charge removed from our bill and our credit card refunded.

RICHARD M. 
Rating:
4.0

Customer did not leave a comment.

Richard G. 
Rating:
3.0

Customer did not leave a comment.

JESSIE Y. 
Rating:
3.0

Customer did not leave a comment.

John S. 
Rating:
5.0

The area coordinators were extremely helpful in finding suitable equipment so that I could move my daughter over a busy holiday weekend. Thanks !!

Russel B. 
Rating:
3.0

I picked up my u haul it ended up costing alot more than they said, I was told $130+ tax it was closer to $200 then it was on empty I wasn't even sure I'd make it to the gas station then I receive a text saying I owe for gas!!!! I brought it back with more gas than I picked it up with!!

KARA D. 
Rating:
4.0

It is hard to rate this location. The staff here were friendly and nice but seemed less experienced in customer service protocol. The truck had mud all over the wheels, flaps and drivers interior. None of this was a big deal to me it was still a positive experience so I rated higher than someone else might have. I would still recommend this location.

Valarie S. 
Rating:
3.0

Customer did not leave a comment.

Bradley E R. 
Rating:
4.0

The employee was very polite and friendly, and he tried to help me right away. My complaint is that Uhaul's software kept telling him that my particular towing vehicle/auto transport/towed vehicle combination wasn't recommended. He was very frustrated, as was I, at the amount of time it took for him to get the program to accept my setup, ESPECIALLY since I had verified online that my combination was approved. Uhaul is to blame for this issue, not Executive Storage.

Marvin C. 
Rating:
4.0

Customer did not leave a comment.

Helen T. 
Rating:
4.0

Everyone was very nice and helpful.

Donald H. 
Rating:
5.0

Customer did not leave a comment.

robert W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer service was so good that I will drop off and pick up only at this location out of other locations in El Dorado, KS. Very informative and made the process simple.

ROBERT W. 
Rating:
1.0

Owner was late for a scheduled pickup. I paid for 24 pads, only received 15

TERRENCE B. 
Rating:
3.0

Customer did not leave a comment.

MARVIN S. 
Rating:
2.0

Truck wasn't ready. Took 45 min. to get in and out.

Maurice A. 
Rating:
2.0

The truck was a new truck and the gas gauge did not work. I filled the truck before returning it and they charged me for fuel. They did write me a refund for the fuel charge. I had told the young lady when I returned it that I had fueled it.

Vern B. 
Rating:
3.0

Customer did not leave a comment.

TONYA K. 
Rating:
3.0

Customer did not leave a comment.

Cat C. 
Rating:
5.0

keep it up !

MANISH B. 
Rating:
3.0

Customer did not leave a comment.

CHARLES D. 
Rating:
4.0

Customer did not leave a comment.

RYAN H. 
Rating:
5.0

Truck drop off was after hours. Reservation was made through this location. I am happy with my experience with U-Haul. Thanks Pam

pam M. 
Rating:
3.0

Customer did not leave a comment.

Don W. 
Rating:
4.0

The actual office was average at best, but the service was excellent. He was helpful, knowledgeable, and I would recommend this location to all.

GEORGE S. 
Rating:
1.0

Need to cobine the locations into one. They did not have my dolly I needed. They had to take one out of another unit but reservations said everything is there??? The man tried hard to make me happy and was nice.

ERIC O. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY B. 
No reviews have been submitted for this location.

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