Customer did not leave a comment.Brian C.
Customer Reviews for Exit 1 Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Rosemarie D.
Cody did an excellent job of handling our rental. She was there when we needed her and delivered perfect r customer service! Five stars!!!Kristen S.
Excellent, super clean, well organized. Jim made our check in easy and gave a great tour of the facility showing us different size storage units. Thank you for the first class attention!Ron W. | Reservation
Customer did not leave a comment.Walter C.
Customer did not leave a comment.Scott W.
Great customer service. Easy accessJohn M.
Customer did not leave a comment.Tasha C.
Customer service is always A 1Eric A.
Customer did not leave a comment.Sophia H.
Customer did not leave a comment.julienne H.
Customer did not leave a comment.JAmes R.
Customer did not leave a comment.Bruce B. | Overall Experience
Customer did not leave a comment.Gina B. | Overall Experience
Customer service at this location,,,Great! he was nice, friendly, efficient. It didnt take long for pick up, truck was ready. Location was easy to find, about a mile off interstate. UHaul issue, I wanted pick up 2 blocks from the home we were moving, but UHaul changed to this pick up station, Just 8 miles away, but still not my choice.Robert S.
Very efficient rental/pickup process! Everything is completed online!Sandy D.
Customer did not leave a comment.Heather D R.
Equipment was fine but the staff member I worked with was very gruff and overall not pleasant.Jennifer W.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Frank P.
Customer did not leave a comment.william H.
The Best Storage Facility I have ever used! The owner is so helpful and kind. So safe and in a great convenient area. So clean !!Jill T. | Overall Experience
Excellent, fast, friendly.Steve T.
This was the greatest experience ever on renting a moving truck. Everything was done on my phone from the ordering, picking up and dropping off. Absolutely no hassle or any problems. I highly recommend using â€œUhaul truck share 24/7â€Duane P.
Customer did not leave a comment.Thomas U.
Customer did not leave a comment.steve M.
I was given Willy's Hot Shot, 1024 Grafton Rd, Morgantown, WV 26508 as my drop off location. They would not answer their phone, their voice mail was full, and when I went to the shop no one was there. It is located in a bad site to get in and out of with a truck. I called Exit 1 Storage LLC and they accepted my turn in and were great to work with.Curtis W.
Customer did not leave a comment.Stephen D.
Customer did not leave a comment.Eric A.
They close pretty early and we had to do the after hours drop-off.Jennifer W.
Customer did not leave a comment.Steve H.
Location had professional office and staff. They facilitated a change in size. Truck was ready and clean. Truck was in good shape. No problemsSallly D.
Customer did not leave a comment.Michael-Anne S.
Customer did not leave a comment.RALPH W.
Customer did not leave a comment.pam R.
Nothing wrong with the location but I found the mobile check in to be a drawn out and complicated process. Took me almost 45 minutes to actually get in the car. Lots of re-taking of pictures and the app freezing.Julia P.
Customer did not leave a comment.Kyle W.
The people were friendly and drop off after hours was easy. Thank you. I will recommend this locationBrian S.
It took and hrs half to get the truck then the sent me a bill of 600.00 dollars for I don't even know horrible experience go to penskieZachary T.
Make sure you actually have dollys to give out when people rent them or at least take the price of them off the bill if unable to provide.Haley P.
No improvements needed. The folks at Exit 1 Storage were helpful, prompt, and friendly. Dropping off was easy.Scott B.
Everything was great! From initial phone call, to pick up to drop off everything was smooth, details were explained kindly and clearly. No trouble at all. The truck was clean and in good condition. Everything g was great!Lucero T.
I rented a unit for almost two years. Came back to get my belongings and everything was in perfect condition. No sign of bugs or mice. My stuff didn't even have any dust on it! Would highly recommend this facility!!!Sharon S. | Overall Experience
Customer did not leave a comment.Tammy H.
This location in Morgantown was a great experience. The place looks brand new and the staff was very helpful. Even taking me to show me my storage unit and explains everything along the way. James was very helpful and explained the rental contract in detail. Temperature inside was cool and having music on while moving made a difference. I will definitely use again if I need storage while in Morgantown. Thank YouTim S. | Overall Experience
Customer did not leave a comment.Samuel G.
Customer did not leave a comment.Tracy A.
Customer did not leave a comment.J Logan T.
Left my phone in truck and staff member had it ready for upon my return. Thanks to him.Michael O.
Customer did not leave a comment.Keith M.
Customer did not leave a comment.Jody R.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Christopher B.
Rude. Didn't help. Threatened to call the police/called the police. Zero StarsAustin D.
Customer did not leave a comment.Winston W.
Do not like using the app to return truck. Took awhile for pictures to upload due to spotty service. Would rather do it in person. Very nice clean location though.Kelly M.
Customer did not leave a comment.bill W.
Customer did not leave a comment.Megan M.
Customer did not leave a comment.Benjamin I.
Customer did not leave a comment.Shane R.
Customer did not leave a comment.Edwin C.
James is great to work with. He always tries to make sure that we get what we need.Rosa Lynn C.
My schedule to move in is Friday April 28th. Please confirm 917-763-4020Avery C. | Reservation
Easy process using mobile. Clean and well maintained vehicles.Tammy O.
Customer did not leave a comment.Gary B.
The gentleman at the desk was super friendly and helpful. Highly recommended.Nick C.
Customer did not leave a comment.CLAVER C.
Customer did not leave a comment.Benjamin G.
Customer did not leave a comment.Douglas B.
Employee attitude is very indifferent to customersJames B.
Website near impossible to use for self pickup and return.THOMAS PLUMMER D.
Charged for fuel although truck was returned with a quarter tank (picture).Sharon M.
The staff was excellent! Very polite. I will definitely use this place again! Thanks!ANTOINE B. | Overall Experience
We believed our reservation was made with Westover Exxon (https://www.uhaul.com/Locations/Truck-Rentals-near-Westover-WV-26501/047383/) which is shown on this website as having trucks and trailers. This location was chosen because it was closest to our pick-up point near Star City. The clerk at Westover Exxon/ Westover Tire, told us that we had no reservation at this location and we saw no trucks or trailers, or ANY U-Haul equipment at this location. We were directed to Exit 1 Storage, about 8 miles away, to pick up the truck. This made us about a half hour late to meet the folks who were waiting to help us load the truck at Star City, 9 miles North of Exit 1. All in all very disappointing experience and an eye opener as to what seems to be the deceptive practices of U-Haul. U-Haul should drop the Westover Exxon as a "U-Haul Neighborhood Store", or tell it like it is: There is NO equipment to be rented here.bill T.
James is an excellent representative for U-Haul. He goes above and beyond to help you out and makes the experience so comfortable and easy.Jill T.
Customer did not leave a comment.Steven S.
Customer did not leave a comment.James S.
Friendly serviceChristy M.
Nothing I had a great experienceTim T.
It was all great. Only issue was I was hoping for a larger flatbed trailer (dual axle) and they only had the medium one. But we made it work and got a good price. Picking it up and dropping it off went smooth. Happy customer.DALTON D.
Your self service app is horribleSYDNEY P.
Customer did not leave a comment.Hayden S.
overall excellent service and quality.James S.
The man working there wouldn't hardly talk and was rudeMichael B.
Customer did not leave a comment.Bruce L.
Customer did not leave a comment.Jordan M.
I was charged $25 to disconnect my car. I paid in advance but he said I did not pay him and I had to pay in cash. I paid for the service ahead of time but have slipped disks and could not do it so I paid.Bradley Z.
Would like to see a branch opened up in Fairmont that offered this quality of service. A1 was excellent.David Allen B.
Customer did not leave a comment.John A.
The uhaul leaked, ruining a mattress!Misty M.
Extremely annoyed that they kept my $100 deposit when there was absolutely no damage done to the truck, and the truck was left cleaner than when it was given to me to use. Was told I would get my $100 hold deposit back when the truck was returned, did not get it back.Stephanie H.
Customer did not leave a comment.Rebecca P.
Customer did not leave a comment.Eric A.
Great service very friendly and quickPaul D.
Customer did not leave a comment.John W.
Thanks to James at Exit 1 Storage for all his help.Gregory W.
Customer did not leave a comment.Gary M.
Customer did not leave a comment.Patrick S.
Customer did not leave a comment.GREGORY CHARLES B.
Customer did not leave a comment.Ben S.
Customer did not leave a comment.Andy H.
Great service thank you JamesJames C.
Customer did not leave a comment.ANDREW ALAN A.
Everything was how you would hope when renting a vehicle to move all your belongings. Would definitely recommend. Easy 24/7 pickup and drop off!Jeremiah C.
Customer did not leave a comment.Thomas G.
The guy working there was nice and very helpful. Truck was well maintained. Zero complaints. Well one complaint, I really needed to drop a D but this location doesn't offer public restrooms.Garrison P.
Customer did not leave a comment.William M.
Customer did not leave a comment.David S.
Customer did not leave a comment.LISA M. | Overall Experience
Thank you for everything!!Mary Ellen T. | Overall Experience
Customer did not leave a comment.Carl C. | Overall Experience
Customer did not leave a comment.PHILIP M B. | Overall Experience
Thank you to all at this outstanding facility, and especially to James Mitchell for working with me last year when I was moving all of our furniture here from Iowa, and as we slowly downsized. Thanks also for recommending Brewer & Sons movers, who have been excellent! You are not only Exit 1 but NUMBER ONE and FIRST CLASS in our book! Thanks very much! Laurie Lyckholm MDLaurel L. | Overall Experience
Thank you James for the wonderful two years of storage entertainment! Moving out was bittersweet. Thank you again for everything!!Jennifer H. | Overall Experience
Customer did not leave a comment.Joseph B. | Overall Experience
Customer did not leave a comment.Bryan C. | Overall Experience
The best full service facility in the areaSteven C. | Overall Experience
I stored there for nearly 2 years and it was the best experience! The staff is great and accommodating and the facilities are top notch!!CHRISTOPHER C. | Overall Experience
Satisfied and most definitely will recommend EVERYONE!!Christine G. | Overall Experience
Customer did not leave a comment.SAMANTHA S. | Overall Experience
Excellent facility and staff!Virgilio C. | Overall Experience
Friendly, and helpful staff, very accommodating.Adam K. | Overall Experience
Customer did not leave a comment.Charles W. | Overall Experience
Great experience. Made a stressful time more tolerable. Thank you Mr MitchellWilliam B. | Overall Experience
Customer did not leave a comment.Gary C. | Overall Experience
Customer did not leave a comment.gary a. | Overall Experience
Customer did not leave a comment.Albert J. | Overall Experience
Customer did not leave a comment.Nathan M. | Overall Experience
Best storage facility I have seen, climate controlled, large elevator, dollies available. I would highly recommend.Sherri F. | Overall Experience
The staff were always cordial and very helpful. An amazing move for us.James U. | Overall Experience
I’ve used storage facilities around the country, this is the very best.david e. | Overall Experience
Customer did not leave a comment.Sarah P. | Overall Experience
James and staff are the best! Beautiful, clean, secure storage facility!Leah F. | Overall Experience
Customer did not leave a comment.christina r. | Overall Experience
Absolutely wonderful. I’ll be back this spring and recommend. Thank you. The gentleman at the facility was Absolutely wonderfulGina O. | Overall Experience
Amazing facility. Definitely will recommend it to friends.Abigail P. | Overall Experience
Very clean and well maintained facilities, super secure, definitely the nicest storage unit place in MorgantownJohn B. | Overall Experience
Exit 1 Storage is an excellent facility. James the manager was very helpful on day one in January. All of the staff I spoke to were always courteous and helpful. The facility is spotless and well air conditioned. I will recommend Exit 1 Storage in the future.Melody L. | Overall Experience
Perfect place to store my things in between apartment leasesRachel G. | Overall Experience
Customer did not leave a comment.Christy W. | Overall Experience
Great facility! The staff was so helpful and accommodating.Marietta D. | Overall Experience
Exactly what you need. Clean, secure building with reliable access. Overall was happy with the 6 months we utilized it.Alan T. | Overall Experience
Customer did not leave a comment.Janet F. | Overall Experience
Customer did not leave a comment.Justin D. | Overall Experience
Best uhaul place around.Jane B. | Overall Experience
Exit 1 storage was above my expectations. I had my storage unit about 2 years and every time I visited the Staff was very friendly and facility was always clean. Inside entrances and climate controlled. Would definitely recommend for storage and U-haul rental, as I utilized both services more than once.Thomas H. | Overall Experience
Customer did not leave a comment.Cortney S. | Overall Experience
Customer did not leave a comment.Steve F. | Overall Experience
Absolutely will I recommend! Staff was helpful.....facilities very clean. Felt comfortable accessing my third floor storage unit anytime. This is my “go to” storage area....Pam B. | Overall Experience
Amazing customer service!carlos s. | Overall Experience
Exactly what I was looking for. Facility was spotless and customer service was top notch.Eric M. | Reservation
Excellent facility that is state of the art. Climate control that is superior, modern storage units plus easy access.david e. | Reservation
Very clean and units are temperature controlled. The staff was friendly and efficient.Brenda A. | Reservation
We did not utilize the storage unit and would like to cancel that reservation for a refund.Jeremy C. | Reservation
We had an excellent experience at Exit 1 storage and would recommend it! Very attentive staff, clean air conditioned facilities and free furniture dollies that made moving in easy and quick.Margaret M. | Reservation
This is a great location. The man I spoke with was very professional. He explained everything thoroughly. He took me around the facility as well and told me what to expect. I recommend this location.Yann N. | Reservation
I ended up not renting the unit because my free month was not honoring my free month coupon for renting a uhaulChristy F. | Reservation
This place is AWESOME! There are two codes to get into the building/storage unit, so I don’t have to worry about my items, and the inside is well lit and clean! They provide dollies, too.Allison D. | Reservation
Best place you will ever find. CLEAN, convenient, easy access, nice staff. I wish every town had such a nice facility and offered such great service.Jennifer C. | Reservation
Did not need the unit after all. Staff was very helpful over the phone I’m getting it canceled.Heather P. | Reservation
The folks at Exit 1 Storage were great! They made the whole process very easy.Walt R. | Reservation
Excellent facility, clean, and looks brand newKevin T. | Reservation
Wish the elevator was inbritani p. | Reservation
Nice facility with easy access.rebecca l. | Reservation
Check-in was easy and the folks in the office were friendly and helpful! I have rented storage units a few places around town in the last couple of years, and this was by far the best experience.rob G. | Reservation
Nicest people and clean and secure storage.anthony b. | Reservation
I liked that music was alway playing, especially gospel. It was soothing.lisa b. | Overall Experience
This was everything we were looking for and more. The facility is clean and secure and as a bonus they have everything needed to help move.Robert W. | Overall Experience
Great company to deal with. Friendly and helpful staff. Amazingly clean storage units. Easy access to the building 24/7 with the security codes. All around great experience.Sarah T. | Overall Experience
This location made my unit move in and U-Haul return extremely easy, easier than I feel it would have been at another locationMarga H. | Reservation
Staff was pleasant & very helpful. The facility is clean, indoors, & convenient. Overall process went very smoothly.We’ve never used a storage unit before and the worry was taken away with this choiceThomas H. | Reservation
Facility was clean, felt secure, and easy to access. The employees also provide great customer service. If we need a rental unit in the future we will definitely come back.gail g. | Overall Experience
Location is clean, well lit at night, convenient to move into. I would be happy to rent this storage facility.Stephanie D. | Reservation
Online reservation system made reserving a place easy. Also having sunday office hours is helpful since most moves involve the weekend. Thanks!JULIE P. | Reservation
Sharon and James are fantastic! We are treated like family. Easy access and just off exit 1 from I-68. We have had several units across the US and this is by far the best! Spot on pricing.MEGAN AND FRANK H. | Overall Experience
This storage unit made my moving situation very easy. The staff was extremely helpful and the building seemed very secure and well lit!jessica d. | Overall Experience
I hate being poor. If I had the money i would still be renting a space. All of the items were my mothers. She had a stroke and I am trying to sell her house. I had to put all her items in storage.mya m. | Overall Experience
It was a very nice place. The employees were nice and helpful. They helped me get a unit that was perfect in size for what I needed. Will use their services again if needed.Damian P. | Overall Experience
Perfect spot!Jason S. | Overall Experience
Very clean, temperature regulated, and secure unit! The music was also enjoyable too. Definitely recommend!Janet E. | Overall Experience
.Kaitlyn M. | Reservation
excellent experience. Will definitely use this facility in the future if the need arises.courtney f. | Overall Experience
.Kaitlyn M. | Reservation