Customer Reviews for Exit 1 Storage LLC
(U-Haul Neighborhood Dealer)

728 reviews

445 Hornbeck Rd   Morgantown, WV 26508

(304) 291-6298

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: 9 am - 2 pm

Services at this Location:

Contact Us

(304) 291-6298

445 Hornbeck Rd
Morgantown, WV 26508

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: 9 am - 2 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lauren R. 
Rating:
5.0

Customer did not leave a comment.

Kathryn M. 
Rating:
5.0

The checkout procedures did not work. It kept saying I had no reservations. I called the help line and was on hold forever. Finally just hung up. Hopefully will not get charged the “convenience fee” for not being able to check out using my mobile phone.

Ruth M. 
Rating:
5.0

Mobile return would not function for after hours. Would not find our location.

CHRISTOPHER JAY C. 
Rating:
5.0

The gentleman who took the truck when I returned it was very friendly. The location was easy to find and made it easy for me to return the truck.

CAROL D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth N. 
Rating:
4.0

Charged extra for gas

Donna R. 
Rating:
5.0

Customer did not leave a comment.

Kevin A. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

I have no problems with Exit 1 storage they are great and we have used them twice for moves. They are professional, polite and prompt. I do however have a problem with Uhaul. On Sunday, April 18th we had reserved a U-Haul only to find out we could not rent it due to a website outage. We had to reschedule for today and both my wife and I had to take personal days from work to move our son on his only day off. We did get a small mileage reduction but not enough for the inconvenience we experienced due to the website shutdown. we would be pleased with a 50% of our entire rental bill and feel that this is a fair request.

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

BERANGER N. 
Rating:
5.0

It was very easy to do business with your company. I will use your company again in the future.

Booker W. 
Rating:
5.0

Customer did not leave a comment.

Cynthia Marie B. 
Rating:
5.0

Everything was ready when I arrived for pickup and they were real nice to deal with.

Craig R. 
Rating:
5.0

Customer did not leave a comment.

Karl W. 
Rating:
5.0

Customer did not leave a comment.

Michael I. 
Rating:
5.0

do away with either the daily charge or per mile charge

Eric S. 
Rating:
4.0

Customer did not leave a comment.

Dana S. 
Rating:
5.0

Exactly what you need. Clean, secure building with reliable access. Overall was happy with the 6 months we utilized it.

Alan T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timmy K. 
Rating:
4.0

Customer did not leave a comment.

John O. 
Rating:
4.0

The truck I rented was clean... but the roll up door was tough to operate and eventually froze due to dirt and rust buildup on the mechanism. We couldn't get the door all the way up so I climbed in and used garage door lubricant and eventually freed it up. The rear differential was leaking and left a good size puddle on my driveway. AND... the front wheels were so out of balance that at 70mph the entire from of the truck shook. It needs service badly and should never have been rented in that condition. If I rent again... I will return any truck with problems. I wasn't very happy over the weekend.

Kevin Nicholas H. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

Douglas W. 
Rating:
4.0

I rented a pickup for 19.95 a day. I used it for about 5-6 hours, and was charged 177.00 dollars. I feel this was very high. Especially when the girl said she was going to charge me $89.00 for the 1st hundred miles and anything over this (mileage) would be 69 cents a mile for anything over a 100 miles, We used about 113 miles each way. I do not understand how my bill was $177 and some change. Rhonda Serra

Rhonda S. 
Rating:
5.0

Nothing everything was good

Donald S. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

The tire pressure units in the front and back passangers side are switched backwards. The dash shows pressure on front tire but is really back and vice versa. One tire had almost 50 pounds of air in it. I let some out and it showed a huge drop on the other tire. Tires probably need swapped. Technically this could be a safety issue. Thanks

VANCE R. 
Rating:
2.0

was charged additional fuel despite returning it with equal fuel level from pickup location

Lori A. 
Rating:
5.0

Customer did not leave a comment.

Janet F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

You guys treated me great! I got stuck at my house with a steep icy driveway and you graciously extended my rental and I super appreciate it. Thank you!

Karina R. 
Rating:
5.0

Customer did not leave a comment.

Justin D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin D. 
Rating:
3.0

Better quality equipment

Joshua Brian S. 
Rating:
5.0

Customer did not leave a comment.

Victoria Z. 
Rating:
5.0

Customer did not leave a comment.

Jacob S. 
Rating:
5.0

Probably on eof th newest and nicest UHaul places I have been to. Great service, very friendly staff!

WALTER M. 
Rating:
5.0

Customer did not leave a comment.

Lora E. 
Rating:
5.0

Best uhaul place around.

Jane B.  |  Overall Experience 
Rating:
5.0

Exit 1 storage was above my expectations. I had my storage unit about 2 years and every time I visited the Staff was very friendly and facility was always clean. Inside entrances and climate controlled. Would definitely recommend for storage and U-haul rental, as I utilized both services more than once.

Thomas H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RANDLE R. 
Rating:
5.0

Customer did not leave a comment.

Cortney S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve F.  |  Overall Experience 
Rating:
5.0

Absolutely will I recommend! Staff was helpful.....facilities very clean. Felt comfortable accessing my third floor storage unit anytime. This is my “go to” storage area....

Pam B.  |  Overall Experience 
Rating:
5.0

Amazing customer service!

carlos s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly C. 
Rating:
5.0

Customer did not leave a comment.

Leonia A. 
Rating:
5.0

Customer did not leave a comment.

BOBBY RAY H. 
Rating:
4.0

Customer did not leave a comment.

KEITH M. 
Rating:
5.0

Customer did not leave a comment.

Martha C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY W. 
Rating:
5.0

Customer did not leave a comment.

susan C. 
Rating:
5.0

Customer did not leave a comment.

Allen S. 
Rating:
5.0

Easy to navigate w/out a rep on hand.

Addison R. 
Rating:
5.0

Customer did not leave a comment.

Kim` M. 
Rating:
5.0

The equipment was very worn and old. The customer service, however, was fantastic. The counter was set up well for COVID, the place was neat and tidy. The young lady who met me was absolutely one of the nicest, friendliest people you could wish for in a customer service role. She made sure to go over everything with me, hooked up trailer for me, checked the lights and helped me pull out of the lot. This location should be proud to have her represent them and I would hope they would pass these compliments along to her.

Allison R. 
Rating:
5.0

Great experience and Customer service. I tow equipment all the time. The Rep at this location was knowledgeable and personable. "Highly recommended".

Charles J. 
Rating:
1.0

My mother was paying $170.00 to store her belongings there. The sprinkler pipe in the unit was leaking and ruined some of her things. Apparently she didn't have insurance so nothing was done, not even so much as a full month's refund. How is it that $170.00 per Month doesn't offer some sort of renter's protection on its own?

Casey M. 
Rating:
5.0

I've rented vehicles from this location many times and have never been disappointed with the customer service.

Kevin A. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Tammy P. 
Rating:
5.0

Wheel tie downs need replaced

Stephen Michael W. 
Rating:
5.0

Customer did not leave a comment.

Pam B. 
Rating:
5.0

Customer did not leave a comment.

Evan Bradley W. 
Rating:
1.0

Every time I rent anything from U-Haul you try to stick me with extra charges on my bill. This time you tried to put a cleaning charge on the invoice. The truck was only use for a couple hours and the only dirt was on the drivers floorboard. Never again

James Michael M. 
Rating:
5.0

Haleigh was fantastic. Her attitude was awesome along with all the help she gave me. I can't give her enough praise.

Diana C. 
Rating:
3.0

Asked if there were any issues with the truck. I said the windshield wipers were not very good. No comment from the dealer. Then he charged $25 because he said the truck wasn't 'mopped'. The inside was fully cleaned and wiped down. And the back was thoroughly swept. But I guess I should have mopped. Mop the truck folks.

David R. 
Rating:
5.0

Staff was extremely courteous and helpful. Couldn't be happier

Steven Scott G. 
Rating:
4.0

Customer did not leave a comment.

Joyce A. 
Rating:
3.0

Nothing. Everything was great

KENT AUSTIN T. 
Rating:
5.0

Fast, Friendly & Knowledgeable. Would use every time.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Jeremy Wayne C. 
Rating:
5.0

The young lady at this location was great to work with. From the inquiring phone call to picking up. Great customer service, clean facility, easy pick up. Couldn't ask for a better transaction.

Jessica D. 
Rating:
5.0

Customer did not leave a comment.

Amber S. 
Rating:
5.0

Need internet access when trying to return vehicle. Downloading pictures of mileage, etc was extremely slow.

William W. 
Rating:
5.0

Easy to reserve online.

Michael M. 
Rating:
5.0

Every aspect was great, with exception of the UHaul app upon return, I could not take photos to complete the process of returning after hours. But was pleasantly surprised when I called first thing the next morning to find your associate had already handled the check in process she all was completed!!

Kathy S. 
Rating:
3.0

Your app and website are horrible. I couldn't manage to get it to recognize my location, I couldn't get it to send messages to the location as it said it was going to, I couldn't get it to allow me to check in like it told me to. The app and website were a complete waste of my time. On top of that, I never got a completed email receipt when my payment was process, since the price was different than I anticipated. I assume it was a mileage difference but it would be nice to know what it was that I was charged for.

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

Torre G. 
Rating:
5.0

Nothing.

John M. 
Rating:
5.0

Always frendly and clean and extremely helpful

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

MICHAELJOSEPH H. 
Rating:
5.0

Directions for after hours drop off need to be posted in truck maybe to remind people before they drop keys in return. Renting the van made our move so much easier and the service was top notch. Made every effort to keep it contactless and sanitized.

Scott Daniel D. 
Rating:
5.0

Customer did not leave a comment.

Seth S. 
Rating:
5.0

Great to deal with..got me set-up and on my way in quick order

Gyle Wesley D. 
Rating:
5.0

Customer did not leave a comment.

John Kevin L. 
Rating:
5.0

Very helpful with rental experience.

Margaret Sparks B. 
Rating:
4.0

Customer did not leave a comment.

Rachel C. 
Rating:
5.0

Customer did not leave a comment.

Chester Arvel Ii R. 
Rating:
5.0

Customer did not leave a comment.

James Matthew C. 
Rating:
5.0

Convenient location. Strong data connectivity via on-site network. Truck 24/7 worked well. Approximately 15 minutes from arrival to departure. Good experience.

Kevin B. 
Rating:
4.0

Customer did not leave a comment.

Stephanie Louise B. 
Rating:
5.0

Customer did not leave a comment.

Michael Sean Jr R. 
Rating:
5.0

Customer did not leave a comment.

HERBERT R. 
Rating:
5.0

The gentleman at Exit 1 Storage who helped me with my truck and dolly is always very professional, thorough, and friendly. I would recommend this location very highly to anyone. Thank you!

Samantha Louise S. 
Rating:
5.0

I couldnt find a U-Haul truck to go from Morgantown to Wheeling one way so I had to make an extra trip to return it. It was short notice on my end because I didnt reserve the truck until the night before the move. There was no problem with the U-Haul location and the staff was very friendly and courteous.

mark K. 
Rating:
5.0

Customer did not leave a comment.

Shawn L. 
Rating:
1.0

We had a reservation for a auto transport got there to hook up handle on stand was broke only had a tow dolly agreed to use that the lights didn't work had to go to another location and got charged again wasted alot of time was a nightmare

Annie P. 
Rating:
4.0

Because i was late getting there i had to be on the phone with customer service for a long time and it seemed as the the agent on the phone had little to no patience for someone who has little computer or phone knowledge.

Scott G. 
Rating:
5.0

Nothing it was perfect

Howard R. 
Rating:
3.0

Customer did not leave a comment.

Carl J. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Customer did not leave a comment.

Mary P. 
Rating:
5.0

First time renting a uhaul. Best experience ever. The lady at the desk made it super nice and fast. If i ever move again I will use this location and company!

rebecca S. 
Rating:
5.0

Customer did not leave a comment.

DEREK EIAN S. 
Rating:
5.0

Exactly what I was looking for. Facility was spotless and customer service was top notch.

Eric M.  |  Reservation 
Rating:
5.0

Excellent facility that is state of the art. Climate control that is superior, modern storage units plus easy access.

david e.  |  Reservation 
Rating:
5.0

Very clean and units are temperature controlled. The staff was friendly and efficient.

Brenda A.  |  Reservation 
Rating:
5.0

We did not utilize the storage unit and would like to cancel that reservation for a refund.

Jeremy C.  |  Reservation 
Rating:
5.0

We had an excellent experience at Exit 1 storage and would recommend it! Very attentive staff, clean air conditioned facilities and free furniture dollies that made moving in easy and quick.

Margaret M.  |  Reservation 
Rating:
4.0

This is a great location. The man I spoke with was very professional. He explained everything thoroughly. He took me around the facility as well and told me what to expect. I recommend this location.

Yann N.  |  Reservation 
Rating:
3.0

I ended up not renting the unit because my free month was not honoring my free month coupon for renting a uhaul

Christy F.  |  Reservation 
Rating:
5.0

This place is AWESOME! There are two codes to get into the building/storage unit, so I don’t have to worry about my items, and the inside is well lit and clean! They provide dollies, too.

Allison D.  |  Reservation 
Rating:
5.0

Best place you will ever find. CLEAN, convenient, easy access, nice staff. I wish every town had such a nice facility and offered such great service.

Jennifer C.  |  Reservation 
Rating:
5.0

Did not need the unit after all. Staff was very helpful over the phone I’m getting it canceled.

Heather P.  |  Reservation 
Rating:
5.0

The folks at Exit 1 Storage were great! They made the whole process very easy.

Walt R.  |  Reservation 
Rating:
5.0

Excellent facility, clean, and looks brand new

Kevin T.  |  Reservation 
Rating:
3.0

Wish the elevator was in

britani p.  |  Reservation 
Rating:
5.0

Nice facility with easy access.

rebecca l.  |  Reservation 
Rating:
5.0

Check-in was easy and the folks in the office were friendly and helpful! I have rented storage units a few places around town in the last couple of years, and this was by far the best experience.

rob G.  |  Reservation 
Rating:
5.0

Nicest people and clean and secure storage.

anthony b.  |  Reservation 
Rating:
5.0

I liked that music was alway playing, especially gospel. It was soothing.

lisa b.  |  Overall Experience 
Rating:
5.0

This was everything we were looking for and more. The facility is clean and secure and as a bonus they have everything needed to help move.

Robert W.  |  Overall Experience 
Rating:
5.0

Great company to deal with. Friendly and helpful staff. Amazingly clean storage units. Easy access to the building 24/7 with the security codes. All around great experience.

Sarah T.  |  Overall Experience 
Rating:
5.0

This location made my unit move in and U-Haul return extremely easy, easier than I feel it would have been at another location

Marga H.  |  Reservation 
Rating:
5.0

Staff was pleasant & very helpful. The facility is clean, indoors, & convenient. Overall process went very smoothly.We’ve never used a storage unit before and the worry was taken away with this choice

Thomas H.  |  Reservation 
Rating:
5.0

Facility was clean, felt secure, and easy to access. The employees also provide great customer service. If we need a rental unit in the future we will definitely come back.

gail g.  |  Overall Experience 
Rating:
5.0

Location is clean, well lit at night, convenient to move into. I would be happy to rent this storage facility.

Stephanie D.  |  Reservation 
Rating:
5.0

Online reservation system made reserving a place easy. Also having sunday office hours is helpful since most moves involve the weekend. Thanks!

JULIE P.  |  Reservation 
Rating:
5.0

Sharon and James are fantastic! We are treated like family. Easy access and just off exit 1 from I-68. We have had several units across the US and this is by far the best! Spot on pricing.

MEGAN AND FRANK H.  |  Overall Experience 
Rating:
5.0

This storage unit made my moving situation very easy. The staff was extremely helpful and the building seemed very secure and well lit!

jessica d.  |  Overall Experience 
Rating:
4.0

I hate being poor. If I had the money i would still be renting a space. All of the items were my mothers. She had a stroke and I am trying to sell her house. I had to put all her items in storage.

mya m.  |  Overall Experience 
Rating:
5.0

It was a very nice place. The employees were nice and helpful. They helped me get a unit that was perfect in size for what I needed. Will use their services again if needed.

Damian P.  |  Overall Experience 
Rating:
5.0

Perfect spot!

Jason S.  |  Overall Experience 
Rating:
5.0

Very clean, temperature regulated, and secure unit! The music was also enjoyable too. Definitely recommend!

Janet E.  |  Overall Experience 
Rating:
5.0

.

Kaitlyn M.  |  Reservation 
Rating:
5.0

excellent experience. Will definitely use this facility in the future if the need arises.

courtney f.  |  Overall Experience 
Rating:
5.0

.

Kaitlyn M.  |  Reservation 
No reviews have been submitted for this location.

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