Customer Reviews for Exit 1 Storage LLC
(U-Haul Neighborhood Dealer)

818 reviews

445 Hornbeck Rd   Morgantown, WV 26508

(304) 291-6298

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: 9 am - 2 pm

Services at this Location:

Contact Us

(304) 291-6298

445 Hornbeck Rd
Morgantown, WV 26508

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: 9 am - 2 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

John I. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

I'm an existing unit renter and I must say, the place is absolutely clean, sufficient and camera security. I highly recommend Exit 1 Storage Unit U-haul Rental. Fully guaranteed a 10 ⭐ Star's customer satisfaction from this Renter.

Christine D. 
Rating:
3.0

Customer did not leave a comment.

Emerson P. 
Rating:
5.0

Customer did not leave a comment.

gary a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gilles M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM O. 
Rating:
5.0

Customer did not leave a comment.

Albert J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan M.  |  Overall Experience 
Rating:
5.0

Quick trailer hook-up and even wicker disconnect upon return. Trailer was clean. Zero issues. Would recommend and use again. Only thing I'd change is later business hours beyond 4 PM.

Mark E. 
Rating:
5.0

Best storage facility I have seen, climate controlled, large elevator, dollies available. I would highly recommend.

Sherri F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean Ann C. 
Rating:
5.0

Customer did not leave a comment.

John Francis D. 
Rating:
5.0

The staff were always cordial and very helpful. An amazing move for us.

James U.  |  Overall Experience 
Rating:
5.0

I’ve used storage facilities around the country, this is the very best.

david e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christy C. 
Rating:
5.0

Customer did not leave a comment.

Sarah P.  |  Overall Experience 
Rating:
5.0

Location could have a larger supply of boxes in stock.

Elisabeth N. 
Rating:
5.0

The office lady was very

Betty S. 
Rating:
5.0

Customer did not leave a comment.

ALBERT L. 
Rating:
5.0

Not a thing! Wonderful people and everything was clean and ready to go.

Elizabeth F. 
Rating:
4.0

Fairmont, WV location was great...

VENORD W. 
Rating:
5.0

James and staff are the best! Beautiful, clean, secure storage facility!

Leah F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL THOMAS F. 
Rating:
5.0

Customer did not leave a comment.

James Raymond Jr H. 
Rating:
5.0

Customer did not leave a comment.

Craig M T. 
Rating:
4.0

Customer did not leave a comment.

Cary H. 
Rating:
5.0

Customer did not leave a comment.

christina r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew F. 
Rating:
5.0

Customer did not leave a comment.

Karen P. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Absolutely wonderful. I’ll be back this spring and recommend. Thank you. The gentleman at the facility was Absolutely wonderful

Gina O.  |  Overall Experience 
Rating:
2.0

please call me at 304-859-6019 if you want to know about my experience but don't call if you are not genuinely interested in what I have to tell you

Jeffrey J. 
Rating:
5.0

Customer did not leave a comment.

Sandra M. 
Rating:
5.0

Amazing facility. Definitely will recommend it to friends.

Abigail P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RANDALL LEE C. 
Rating:
4.0

It was hard to get ahold of the facility via phone but eventually I got ahold of them

Jackson K. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

I couldn't be happier with my experience at Exit 1 Storage. The person handling my rental was very knowledgeable. The trailer I rented was first class. Keep up the good work!

Lloyd F. 
Rating:
5.0

Customer did not leave a comment.

Virgil Lewis M. 
Rating:
4.0

The lock for the rear door was unusable... it was seized. Tried some WD-40.... still wouldn't work. Driver door was really difficult to shut.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
4.0

Customer did not leave a comment.

Patrick W. 
Rating:
5.0

Customer did not leave a comment.

Marty Lee C. 
Rating:
5.0

I only used the truck for few hours but the Girl was great that I dealt with, the Truck was in great shape & clean. You go elsewhere I believe you will be disappointed.

William F. 
Rating:
5.0

Excellent customer service! I was not impressed with the service I had received from my starting destination, but this location and staff gave me hope that not all locations are the same.

Kristina S. 
Rating:
4.0

I think we were overcharged and we had to go out of our way inner

VIRGENA W. 
Rating:
5.0

Customer did not leave a comment.

Priscilla G. 
Rating:
5.0

Customer did not leave a comment.

lonnie L. 
Rating:
5.0

Just to tell ya the team at A-1 are well prepared to help you meet your rental needs' in and out just like that'. Thanks so much for what and how you do it A-1

William D. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Samantha A C. 
Rating:
5.0

Employee was very knowledgeable and gave helpful advice. The office had a variety of reasonably priced items to make packing/moving easier. Reservation, pick-up, and return procedures were smooth and easy. We have used this U-Haul location several times and highly recommend it.

Earl Albert S. 
Rating:
4.0

I did not go to the drop off location but we did call ahead to make sure someone would be there to help us get the trailer off of our truck since there was no lift jack on this heavy trailer. There is no way we could have dropped off that trailer during off hours because of the lack of a lift jack.

cheryl B. 
Rating:
5.0

Exit 1 Storage has the nicest people I have ever dealt with in storage or UHaul rental.

Robert G. 
Rating:
5.0

Very clean and well maintained facilities, super secure, definitely the nicest storage unit place in Morgantown

John B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francis A. 
Rating:
5.0

Customer did not leave a comment.

RICHARD ALLEN JR H. 
Rating:
4.0

Customer did not leave a comment.

Anna R. 
Rating:
4.0

I was told I could pick up the truck at 9 am was notified to day before that it was 11 am. I had totally adjusted my moving crew at Cumberland, lucky they could get us in later. When call for the size of the truck it was suggested 15' I said I then need 20' It was short on loading. Must come back today to figure hold to get the rest of my stuff out. The closing is tomorrow on the house , poor advice by employees is make this very difficult move There are no vans and they must be return the same location as pick up. That is double trip I feel I should get refunded because of trying figure out how get rest of my stuff out

Philip C. 
Rating:
5.0

Customer did not leave a comment.

James Alden M. 
Rating:
5.0

Customer did not leave a comment.

Peyton M. 
Rating:
5.0

Customer did not leave a comment.

Cheryl S. 
Rating:
5.0

Customer did not leave a comment.

Nancy N. 
Rating:
5.0

Customer did not leave a comment.

Gregory Scot R. 
Rating:
5.0

Customer did not leave a comment.

Sydney Jordan H. 
Rating:
3.0

Customer did not leave a comment.

Bethany B. 
Rating:
5.0

Customer did not leave a comment.

Kelly R. 
Rating:
5.0

Exit 1 Storage is an excellent facility. James the manager was very helpful on day one in January. All of the staff I spoke to were always courteous and helpful. The facility is spotless and well air conditioned. I will recommend Exit 1 Storage in the future.

Melody L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl S. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Customer did not leave a comment.

Timothy Fay C. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

Chad H. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Very friendly staff and extremely helpful

JOSEPH EDWARD A. 
Rating:
5.0

Perfect place to store my things in between apartment leases

Rachel G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christy W.  |  Overall Experience 
Rating:
5.0

Very clean facility and early pick up was flawless!

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan L. 
Rating:
5.0

Keep in stock items such as hitch sleeves/reducer if required for trailers. It was inconvenient to leave to purchase one and return. This would be an opportunity for a sale with high margin profit for the convenience.

Robert Jason R. 
Rating:
5.0

Haley at the front desk was extremely helpful since I couldn't rent the truck for more than 24 h on the website which I feel is ridiculous. Thanks for the help, you're the best.

G Tony C. 
Rating:
5.0

Customer did not leave a comment.

Serena M. 
Rating:
5.0

Great facility! The staff was so helpful and accommodating.

Marietta D.  |  Overall Experience 
Rating:
5.0

Great place!

MARIETTA D. 
Rating:
5.0

I did the mobile check-in for my rental and was surprised I needed more information at the time of pickup which caused a bit of a scramble. A heads-up on that through the app would have been nice. However, everything went super smooth otherwise and made for an easy day.

Dakota K. 
Rating:
5.0

Customer did not leave a comment.

Chris K. 
Rating:
1.0

Your employees have extremely poor communication skills across the board in WV. It's all mumbles and drawl. Everyone I've talked to acts like they hate their job.

Timothy D. 
Rating:
4.0

Customer did not leave a comment.

Edward R. 
Rating:
5.0

Customer did not leave a comment.

Catherine S. 
Rating:
5.0

Customer did not leave a comment.

Lauren R. 
Rating:
5.0

Customer did not leave a comment.

Kathryn M. 
Rating:
5.0

The checkout procedures did not work. It kept saying I had no reservations. I called the help line and was on hold forever. Finally just hung up. Hopefully will not get charged the “convenience fee” for not being able to check out using my mobile phone.

Ruth M. 
Rating:
5.0

Mobile return would not function for after hours. Would not find our location.

CHRISTOPHER JAY C. 
Rating:
5.0

The gentleman who took the truck when I returned it was very friendly. The location was easy to find and made it easy for me to return the truck.

CAROL D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth N. 
Rating:
4.0

Charged extra for gas

Donna R. 
Rating:
5.0

Customer did not leave a comment.

Kevin A. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

I have no problems with Exit 1 storage they are great and we have used them twice for moves. They are professional, polite and prompt. I do however have a problem with Uhaul. On Sunday, April 18th we had reserved a U-Haul only to find out we could not rent it due to a website outage. We had to reschedule for today and both my wife and I had to take personal days from work to move our son on his only day off. We did get a small mileage reduction but not enough for the inconvenience we experienced due to the website shutdown. we would be pleased with a 50% of our entire rental bill and feel that this is a fair request.

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

BERANGER N. 
Rating:
5.0

It was very easy to do business with your company. I will use your company again in the future.

Booker W. 
Rating:
5.0

Customer did not leave a comment.

Cynthia Marie B. 
Rating:
5.0

Everything was ready when I arrived for pickup and they were real nice to deal with.

Craig R. 
Rating:
5.0

Customer did not leave a comment.

Karl W. 
Rating:
5.0

Customer did not leave a comment.

Michael I. 
Rating:
5.0

do away with either the daily charge or per mile charge

Eric S. 
Rating:
4.0

Customer did not leave a comment.

Dana S. 
Rating:
5.0

Exactly what you need. Clean, secure building with reliable access. Overall was happy with the 6 months we utilized it.

Alan T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timmy K. 
Rating:
4.0

Customer did not leave a comment.

John O. 
Rating:
4.0

The truck I rented was clean... but the roll up door was tough to operate and eventually froze due to dirt and rust buildup on the mechanism. We couldn't get the door all the way up so I climbed in and used garage door lubricant and eventually freed it up. The rear differential was leaking and left a good size puddle on my driveway. AND... the front wheels were so out of balance that at 70mph the entire from of the truck shook. It needs service badly and should never have been rented in that condition. If I rent again... I will return any truck with problems. I wasn't very happy over the weekend.

Kevin Nicholas H. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

Douglas W. 
Rating:
4.0

I rented a pickup for 19.95 a day. I used it for about 5-6 hours, and was charged 177.00 dollars. I feel this was very high. Especially when the girl said she was going to charge me $89.00 for the 1st hundred miles and anything over this (mileage) would be 69 cents a mile for anything over a 100 miles, We used about 113 miles each way. I do not understand how my bill was $177 and some change. Rhonda Serra

Rhonda S. 
Rating:
5.0

Nothing everything was good

Donald S. 
Rating:
5.0

Exactly what I was looking for. Facility was spotless and customer service was top notch.

Eric M.  |  Reservation 
Rating:
5.0

Excellent facility that is state of the art. Climate control that is superior, modern storage units plus easy access.

david e.  |  Reservation 
Rating:
5.0

Check-in was easy and the folks in the office were friendly and helpful! I have rented storage units a few places around town in the last couple of years, and this was by far the best experience.

rob G.  |  Reservation 
No reviews have been submitted for this location.

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