Customer Reviews for Exit 4 Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Exit 4 Storage

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JACQUETTE D.
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The customer service was amazing and the small staff was very friendly. From beginning to end my service was amazing.

Katie F.
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Customer did not leave a comment.

Katie F.
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Dropped off outside with workers - location was closed due to illness but we just happened to catch them at the right time. I hope they feel better.

Cheryl I.
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Customer did not leave a comment.

Richard Bradley L.
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However , it was a little difficult to get the truck without a people there

ANN MARIE A.
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The process was quick and easy. The staff were friendly and accommodating.

Paul E.
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Indicate that the location is some distance away from the center of town.

STEVEN ANDREW O.
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Everything was just fine no need for change

STEPHEN WILLIAM B.
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Customer did not leave a comment.

Paul W.
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Customer did not leave a comment.

JOSHUA RAYMOND L.
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Customer did not leave a comment.

Hubert D.
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Informing a customer that it is less expensive to return the U-Haul to the same facility than one way.

karen D.
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Customer did not leave a comment.

Dominic R.
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Customer did not leave a comment.

CHRISTOPHER K.
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Juanita at Exit 4 storage is awesome! She is fast, efficient and very helpful. This facility has ample moving supplies in stock that made a huge difference for me while packing for the move. Check in of equipment was an absolute breeze.

Daniel M.
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Customer did not leave a comment.

Bradley R.
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Uhaul app is terrible. It doesn't work. Luckily someone was onsite only by coincidence, otherwise this rental would not have happened.

Zina M.
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I found everyone to be very invested in making sure I was happy. Terrific team!

David B.
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We have used this agent several times for all sorts of equipment and would highly recommend them! Pleasant people, clean equipment, and outstanding service - what more can be said.

JOSEPH PALMER M.
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Nice people. Easy breezy

melissa S.
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Very good customer service. Helped me with a lot of anxiety when my first reservation was screwed up due to the first location not having what I reserved. Bill at exit 4 storage was AMAZING but the jerk on the phone on the 1800 number that called me to confirm, offered no help whatsoever.. I didnt know that I should have recieved a 50$ reservation guarantee when she told me they did not have the truck I had reserved and offered no solution other than driving an hour farther to pick one up. So I will be waiting on someone to contact me about some sort of refund. This was a lot of stress and hassle for the owner at exit 4 storage as well. Please contact me.

EDWARD PAUL B.
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No suggestions

MARKWILLIAM S.
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Comments: overall, I was on hold for over 15min. to get to a customer service tech. That's a pretty long time. The tech was very helpfull, and the man at the New Buffalo, MI site where I picked up the car-hauler trailer was very helpfull. In all, it was a good experience, and helped us out in a family crisis.

Melissa S.
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The staff at Exit 4 is awesome!

NATHANALLEN W.
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Everything was great at this location

Sue G.
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The local U-Haul company was great. The U-Haul web-site stinks.

scott D.
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Good service, well kept, clean trucks,. We had a good experience. We would recommend Exit 4 UHaul.

Manuela H.
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The vehicle was extremely clean and I was very happy with the overall assistance from the rental location.

David S.
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We were met outside the office as we drove in to return out the truck. He was very friendly. We never went inside. While I had swept out the truck (as asked) in advance, the worker told me it needed some cleaning up, but he'd do it, even though I t was no different than when we'd received it. We had received the truck with blankets and had folded them inside, too. He seemed surprised to find the blankets. The overall experience was friendly and quick.

Marion B.
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Customer did not leave a comment.

LONNIE H.
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Maybe be a little clearer on the drop off locations. Times and rules . Your address was incorrect and no one answered or returned my calls to know if it all was correct and done right . Since you haven't contacted me I'm only of assumption ,everything was done satisfactorily. Be clear and have a person to contact easily .I'd just spent alot of hours driving and unloading to deal with best guessing .

Dennis B.
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Customer did not leave a comment.

Steven D.
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The woman who ran the place opened up when she saw me even though she was closed. She knew her stuff, was professional and gave me a break. It was doubly shocking since I'd say she's the only UHaul employee i've dealt with in the last few years who I could say that about.

William L.
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The lady in charge goes above and beyond to assist my experience. I specifically go to this locations for all of my moving needs.

John F.
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Customer did not leave a comment.

rock H.
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Customer did not leave a comment.

Randall B.
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The lady was really grumpy. Borderline rude initially. But was better by the time I left.

Alissa N.
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Location and staff onsite was amazing. They went above and beyond to help even when the call center and website sucked.

Alfredo C.
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Five stars to the location. HOWEVER U-haul online check-in to actually get the truck took over an hour and was very inconvenient. I called customer service and the woman acted like she couldn't hear us talking, which was really weird and very annoying. Thanks to the online help girl Desiree, we were able to get the truck an hour later!

Emma M.
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Customer did not leave a comment.

David B.
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Customer did not leave a comment.

Leo O.
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David A.
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Great experience no complaints what so ever. Friendly staff, fair and honest.

jody C.
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Customer did not leave a comment.

Raymond B.
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People were very helpful in hooking up the trailer and explaining operation.

Dora E.
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Customer did not leave a comment.

Nicolas L.
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David B.
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John C.
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Asmar M.
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Great people to work with.

Greg R.
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Customer did not leave a comment.

John M.
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Customer did not leave a comment.

rod and G.
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Larry O.
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Very personable and professional. Very helpful with our decision.

Kenneth G.
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Customer did not leave a comment.

Diane O.
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Just dropped off in parking lot. Process was easy

Richard C.
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Customer did not leave a comment.

John S.
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Best Haul Location in the USA. Friendly staff, very helpful, will go the extra mile - staff to customer ratio os 4 to 1. How can you not love Charles, Juanita, Bill and the rest of the guys...

Mark M.
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Customer did not leave a comment.

gabriel A.
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Make it easy to drop rental to the destination location at not high price, for me it was$ 19 for rental and $30 more, to drop the trailer at out of state location , maybe $19 it would be fair price

shiree P.
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Customer did not leave a comment.

David R.
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Arvydas V.
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Customer did not leave a comment.

Lee S.
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Customer did not leave a comment.

Ronaldmelville S.
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Customer did not leave a comment.

Thomas M.
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Customer did not leave a comment.

Julie D.
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Todd L.
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Customer did not leave a comment.

yildirim K.
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They so helpful thank you guys

ASHLEY Y.
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Customer did not leave a comment.

Todd L.
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Office looks like a residence, so signs saying office enter here would help

Cora R.
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We received excellent customer service and wish to thank you for all of your help in making our move successful.

Timothy M.
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The location was closed so I didn't talk to anyone. Then next day someone from this location called me and accused me of keeping the pads and cart when again I was never given them. This location was 36 miles from my home yet there is a Uhaul location 2 blocks from my house. Another excess mileage ripoff to get me to pay more.

TOM D.
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Customer did not leave a comment.

edward O.
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Customer did not leave a comment.

Meline R.
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Listen more

RUBIA J.
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Exit 4 U-Haul in my opinion is a go-to for service. They accommodated my last minute request for movers; they helped clear the errors and confusion from the on-line reservation; they were courteous and friendly. It is our intention to use this location with our future long-distance move. Thank you, Exit 4 U-Haul!

Tom F.
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Customer did not leave a comment.

Robert P.
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Can't think of anything. The whole process went super smooth, no issues getting the van, and being able to do a lot of the "paperwork" online made the wait time to get the van very short. And drop off couldn't be any easier. We'll definitely use Exit 4 again if we need a truck, van or trailer to rent! :)

DAVID M.
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Customer did not leave a comment.

James M.
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Customer did not leave a comment.

Joe T.
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Customer did not leave a comment.

CAROL A.
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Customer did not leave a comment.

Edgar R.
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Customer did not leave a comment.

Frederic H.
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The UHaul computer system is slow, slow, slow. I was pre-registered for everything and it still required extended computer time in the office, with repeat entries by the office employee and crashing screens.. Not her fault. It took be an hour to do the preliminaries, and another 15 minutes when all was set..

richard D.
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Customer did not leave a comment.

ivan F.
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Customer did not leave a comment.

Joseph M.
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Annlee H.
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Aaron H.
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Always have issues with their computers that delay order processing and check in.

Jose H.
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Customer did not leave a comment.

Matthew R.
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I had a terrible experience. Your survey is not allowing for feedback because it is asking the wrong questions. I went to 3 U-Haul locations just to pick up my truck. I spent 2 hours and drove 60 miles. The price changed relative to my online reservation. I would talk about the $50 promise but I h sweat and from online forums that this promise is a hoax itself.

Mike M.
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Customer did not leave a comment.

alan B.
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Very overall positive experience. Will definitely use UHaul again if the need arises. Thank you!

Stephen M.
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Customer did not leave a comment.

James H.
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Customer did not leave a comment.

JONATHAN S.
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Customer did not leave a comment.

Ellen B.
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Customer did not leave a comment.

Marge W.
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All was good

BILL M.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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