Nice folk to work with as always
ANDREW S
Customer Reviews for Exit 4 Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience every time I use this location
WILLIAM CFriendly and knowledgeable staff always willing to help.
CARLOS AEquipment could have been moved closer to office for easier access in and out of the yard when picking up. Service was excellent.
Judson WExcellent customer service, clean equipment.
DALIA GIt was nice to have a pleasant experience from beginning to end with my needs this time. The employees were friendly and easy to work with. The van worked without any issues would have no problem renting from this location again . Thank you
Timothy KProfessional courteous efficient. Will always leverage this office
ANDREW MPrompt, friendly service. Easy pick up and drop off.
DALIA GDelightful!
BRIAN TVery easy and quick. I will rent from this location again.
JOHN HProvide parking space for return rental
MARK SWe got there early but the experience was so easy. Thank You
LINDA PThe extras end up being more than the rental. So the $19.95 plus miles is a bit misleading, but still happy with the rental.
Stephanie FThe office person was very helpful and understanding.
SCOTT KFast and friendly service. On the pick up and return. This will be my go to place for U-Haul rentals.
JAMES JI am having a difficult time understanding why I would be charged $20 for doing someone else's job such as checking in the vehicle.
ZOE REasy transaction.
Henry MGreat friendly customer service!
DOUGLAS WNo comments.
SCOTT WVery friendly and easy to work with!
LINDSEY ECheck engine light on….. rough ride.. glad we made it to destination action an hour away.
Karen LU-Haul has raised it's rate per mile. This will have me comparing rates from Enterprise and Penske for my short term rentals.
ALAN RVery accommodating
Jim GVery friendly, very helpful!
WILLIAM Hgreat customer service!!! very polite!
THOMAS PGreat service! Bill is the absolute best. He answered all of my questions- walked me through the process and made sure everything was just right
BRIGID BWe requested no contact pick up. We were forced to come inside and take over 35 minutes before we could leave. We scheduled the pick up for 2 pm. The woman called us at 12:30 rudely asking if "are you coming or what?"
AARON MWould appreciate if they gave a brief how-to on how the trailer worked. Mine truck bed was also frozen shut due to the weather, so it would have been nice to have some help getting it open.
David WI have used this location before and have always been happy with their service. Tabitha & Bill are great
DAVID WNice and friendly rep
Archie VNothing! It was as perfect as can be!!
DAVID AAlways great customer service.
WILLIAM CTabitha made the entire process so easy, I will definitely rent from this location every time I need a truck from now on. Absolutely top notch service.
HAYDEN DI spoke to no one. Closed.
Debra BLocation was closed when I returned the trailer ... I can not attest to personnel.
DANIEL DExcellent, clean, easy and a fair price,
JUAN BAlways a great experience at Exit 4 Storage.
CHRISTOPHER MFix your stupid app that only semi works.
Susan BGreat Professional Service from the U-Haul representative.
WALTER LDo something with the mobile app. Fought with it for almost an hour to pick up the truck. On the other the customer service was outstanding.
susan bNothing please keep it the way it is
JOYCE ZNothing! Customer service was excellent and friendly!
TONY DGive cookies the shape of a U -haul with frosting hand decorated. Lol Nothing really It was so easy and I am so satisfied with the service in a day and time that often is not the case. Thank you 🩷
JANET LBill and his staff at Exit 4 Storage were outstanding.
Peter GRated the location average because it was cramped and challenging to park the returned unit
THOMAS MThey are fast and easy to work with
MICHAEL PBill and his staff make us feel like we are friends, so kind and helpful above and beyond.
Peter GSuperior service.
Karen FI was forced by uhaul to change my schedule and pick up my truck at this location on a Sunday when they were closed. I had originally planned to pick up a truck at a different location monday during business hours, but that truck was no longer available. After driving a half hour out of my way on a Sunday, and completing the complicated mobile app check in, there were NO keys in the lock box for my assigned truck. No one there to help me. Took me an hour to get any help from customer service. I ended up finding keys to a different truck and taking that one instead. Terrible pick up experience!! Would absolutely NOT recommend this location OR the mobile app check in. Go somewhere else, go during business hours.
Jessica LLove the brand new van rides smooth zero issues. Tabitha was wonderful and extremely helpful.
WILLIAM CThe woman that works the desk there and hooked up my trailer is phenomenal!! Such a gregarious person, great for the company!! She is very helpful answering questions and making the whole experience great!
KAREN BEasy. Clean. Simple. Great experience.
Jon KWould avoid using U-Haul in future if I can
Robert B2nd Truck from Exit 12, these people are absolutely the BEST. I will always use them always make my experience Great .... Thank You Terry New Buffalo,Mi/Granger,In
Terry M