Customer Reviews for Exit 51 Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Exit 51 Storage

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Charles D.
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Julie H.
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William S.
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Marilyn C.
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phillip W.
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Had a flat tire....called the 800 number....Wala everything was taken care of in a timely manner. Thanks UHaul. Phil W

Roy J.
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Roy J.
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Roy J.
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Adam S.
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Randy E.
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Paul W.
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houda O.
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well maged place

Michael B.
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anthony B.
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Joseph F.
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Frederick M.
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Lonnie S.
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Joseph F.
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Paul W.
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ernie T.
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suellen F.
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JUDITH B.
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Julie D.
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Darla K.
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Friendly service, convenient location, truck very easy to manuevr. Price was ok. Would like to not be charged miles plus the $19.95 for few hours. If only need to use the truck for less than 4hours should be able to charge $19.95 only, not $19.95 plus mileage.

Michael G.
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Melinda H.
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richard P.
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This was the most bizarre place I have ever been to. It was like a scene from "Deliverance".

Richard K.
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Matthew M.
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Julia O.
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George C.
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barbara S.
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DAN E.
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Catherine B.
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The man running this place is very rude. I will never go back to this location. Very weird place all around.

YOMI O.
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Staff makes the difference, Staff was a very friendly and honest fellow. Will recommend.

Bruce W.
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Kim Q.
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Uhaul rep Scott was great. The entire experience was a pleasure, which is saying alot since moving isn't high on the enjoyment list :)

Gary S.
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Custom service was excellent

Daniel M.
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Teraitieo J.
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They were very helpful and infomative, thank you very much.

Mark S.
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Mary M.
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The representative was very helpful and very pleasant.

dennnis C.
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Margaret F.
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Better than I expected!

Trent H.
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location was an hour away from my home...other than that is was an ok pick up point. The agent at pickup seemed knowledgeable.

Craig B.
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Venus C.
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Brian L.
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Lisa R.
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No spare tire included with the 5'x8' cargo trailer we rented. License plate sticker unreadable. The check in process was more tedious than one would expect or want.

TIM C.
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very satisfied.

JAMES C.
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George K.
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Coty C.
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Place was closed, dropped key off and paperwork.

CHARLES G.
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waited ten minutes for associate to get off phone

GENE P.
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raghu M.
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KEVIN K.
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Everything went smooth

EDWARD D.
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JANICE M.
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DAVE T.
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Larry S.
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excellent service and product

BETTY N.
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LATESSA B.
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I thought the manager was very polite and competent. We were in and out quickly. My only concern was that the business was inside of a liquor store and a whole hour northeast of the town I selected for pickup. I was originally given one location that was closer and then one day before another. If this could be improved that would be great.

PHILLIP S.
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Service was personable and thorough. It was a pleasant rental experience.

STEVE M.
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GEORGE D.
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melinda L.
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JONATHAN C.
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Phillip J.
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DUANE Y.
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BRENDA V.
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Very inconvenient . We had to drive a hour out of the way to get this and a day early. They comp us a day and mileage but still huge inconvenience

Scott B.
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RANDY K.
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The attendant was a little hard to understand but was very nice!

HAL J.
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James L.
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Steve M.
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JASON H.
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Very friendly and helpful staff. Easy to find. Will use again.

DAVUD R.
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TABITHA V.
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JEFF H.
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I had to drive some 40 miles to pick this truck up. Out of my way. I was given extra credit but it cut into time/plans. the person was great and informative.

MATTHEW L.
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JENNIE M.
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NICOLE H.
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SOMMER S.
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Chris C.
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David M.
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I am extremely disappointed in Uhaul right now. I reserved a truck online Wednesday, May 28 for 24 hours with a pickup in Bettendorf, Iowa on Friday 30 May at 2 pm. When I arrived to pickup the truck at 2:45 on Friday, I was told by the person who began my check in that I would have to have the truck back at his location by 8 pm on Friday evening. When I said my reservation was confirmed for 24 hours online, he stated that the dealership had the perogative to change the return time. I canceled my reservation and told the man that this was totally unacceptable and I would not deal with them again. I subsequently rented a trailer from the Knoxville Exit 51dealership and was pleased with the service I received. I will never rent from Uhaul again because of this experience. David McKillip

JOHN J.
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Louis G.
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Very friendly and helpful.

DAVID J.
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Ensure this location is listed on the website.

AMANDA K.
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BERTHA B.
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Greg G.
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BRUCE C.
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Lonny was very helpful and friendly.

JIM B.
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KRISTIE T.
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Although I answered nicely to the questions I had to pick up this location. The location I requested did not have my truck and was extremely rude. I do not appreciate the way she handled herself.

Alex C.
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FANNETTA J.
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There were several times that there ended up being some sort of technical difficulty with my rental or the charge thereafter. The attendant was incredibly nice and professional about it but it might be needed to update the technology at the site or double check the system for potential glitches,

RICHARD G.
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Nothing to improve. Was very impressed with attendents willingness to go that extra mile to make sure we were happy with our uhaul experience. Thank u Exit 51 Storage for ur great customer service!

JO B.
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Since we had equipment difficulties, this facility did not know I was returning the trailer to them, but were very receptive as they were in need of trailers. They helped me work with the regional UHaul office to return the equipment without substantial penalty. He was most accomodating on a late Saturday afternoon.

AMANDA M.
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No reviews have been submitted for this location.

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