Customer Reviews for Express Auto Sales

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Express Auto Sales

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Sally P.
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It was hard to find this location. Needs a distinct sign that is clearly visible.

Robert H.
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Have someone who gives a hoot run your return sites.

Wyatt S.
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Customer did not leave a comment.

Christina E.
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Nothing, It's just a sub station that is not very attractive. The "look" of the place didn't really affect the transaction. The attendant was very nice and helpful.

MARC G.
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Make sure they explain the contract and process of returning vehicles very thoroughly, because they will try to charge you extra for literally anything. They tried charging me an after-hours fee even when I returned the truck on time by 5pm (PT). We returned the keys as instructed. I had to call the U-Haul on Chester Ave. and Roberts Ln. in the 93308 area to complete the return, because no U-Haul worker was at the State Rd. location at 5pm (PT) even when this location doesn't close until 6pm (PT). The customer service associate at the Chester Ave. location who I spoke to said I wouldn't be charged an after hours fee, and she put a note on there for me not to be charged any additional fees as I have returned the truck on time. However, she redirected me to a corporate line to be sure. The corporate lady I spoke to was very rude though, and the she provided the worst customer service I've ever gotten. She didn't try to help. She just told me I should ready everything before signing it, but not everything was instructed by the workers as the contract explained. She should really be fired and not work with corporate, let alone customer service. I stated that I may have to mention this in a poor review for how I'm being treated, and she just said, "Of course, go right ahead! Bye!" At this point, I just told her to have a nice day. Fortunately, the area manager was much nicer and accommodated me for their lack of decent customer service and for giving me the run-around. He was able to make sure I didn't get an after-hours fee afterall.

William K.
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Customer did not leave a comment.

Devin B.
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Customer did not leave a comment.

Catherine U.
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Customer did not leave a comment.

Maria C.
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Customer did not leave a comment.

Danny T.
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They made it very easy to both pick up and return the rental .

Trudi W.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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