Customer Reviews for Express Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They worked with me for the fuel levels because the worker who released the vehicle had not checked the info was right and marked it as fullCarl J.
Customer did not leave a comment.Tyra R.
The service rep was extremely accommodating and even met up with me on a Sunday to help me return the truck and grab my car, which he graciously let me park within the back lot so it wouldn't be out in front overnight. Very helpful and helped make my stressful move just that much easier. Thanks!Tyler T.
Customer did not leave a comment.Natholy G.
Customer did not leave a comment.Norma W.
Everything was fine except the truck need to be checked for possible alignment. Pretty bad shake at about 55 to 60 MPH. I told them about it the drop off location.robert S.
Awesome customer service. Smoth transaction and drop off. I recommend this place!archie B.
Just a bizarre experience here. Staff were fairly attentive but weird and non-communicative and we're having computer issues. Truck had super low gas at pick up, but inconvenient but I understand people come and siphon these trucks. Either way, got the job done and no problems with the truck.Tyler T.
well the computer added $198 worth of product without my consent, which is not Express Auto's problem but I had to dispute it with my bank to get it back. I needed the truck for a 4th day and they just told me to turn it in by Sunday at 4:48 pm at ANY Uhaul.Lori H.
Customer did not leave a comment.ROSEMARIE G.
Customer did not leave a comment.Daysi L.
Customer did not leave a comment.Xavier F.
Customer did not leave a comment.Myra L.
Customer did not leave a comment.Patricia L.
Very nice nice man easy and fast. I will refer and use again.Lisa E.
Customer did not leave a comment.Robert T.
Customer did not leave a comment.Laura M.
Customer did not leave a comment.Suzanne H.
Customer did not leave a comment.Shane T.
When we dropped the vehicle off the gentleman stated that everything was good with the truck. We made sure that the truck had enough gas, which he agreed to. We made sure before leaving no additional charges or fees were due. Surprisingly I was still charged an additional 91 dollars.martha R.
Easy access to lot. Truck was ready within minutes of online reservation.Donald U.
Customer did not leave a comment.john R.
Friendly, great service and helpfulWILLIAM H.
Open earlier than 10 amHugo S.
Location closes earlyGUILLERMO P.
Customer did not leave a comment.CHRISTOPHER D.
Customer did not leave a comment.PAUL H.
this location is an auto repair/uhaul broker Ramos was very helpful and stayed open to accept my early return. so grateful!!Marianna S.
Customer did not leave a comment.jose M.
Customer did not leave a comment.ALEJANDRO P.
Customer did not leave a comment.SONIA M.
hole in the wall place. main door was locked. had to walk into the mechanics shop to get ahold of someone. they didn't know anything about U-Haul. honestly this rental experience was just trash. very shitty customer service across the board.Correy G.
Customer did not leave a comment.MICHAEL H.
Customer did not leave a comment.ARI S.
Customer did not leave a comment.JEFFERY C.
Customer did not leave a comment.Donald D.
Customer did not leave a comment.PETER C.
Customer did not leave a comment.Marnie A.
Customer did not leave a comment.Danny R.
Customer did not leave a comment.Francis A.
It was hard to find this location. Needs a distinct sign that is clearly visible.Sally P.
Have someone who gives a hoot run your return sites.Robert H.
Customer did not leave a comment.Wyatt S.
Nothing, It's just a sub station that is not very attractive. The "look" of the place didn't really affect the transaction. The attendant was very nice and helpful.Christina E.
Make sure they explain the contract and process of returning vehicles very thoroughly, because they will try to charge you extra for literally anything. They tried charging me an after-hours fee even when I returned the truck on time by 5pm (PT). We returned the keys as instructed. I had to call the U-Haul on Chester Ave. and Roberts Ln. in the 93308 area to complete the return, because no U-Haul worker was at the State Rd. location at 5pm (PT) even when this location doesn't close until 6pm (PT). The customer service associate at the Chester Ave. location who I spoke to said I wouldn't be charged an after hours fee, and she put a note on there for me not to be charged any additional fees as I have returned the truck on time. However, she redirected me to a corporate line to be sure. The corporate lady I spoke to was very rude though, and the she provided the worst customer service I've ever gotten. She didn't try to help. She just told me I should ready everything before signing it, but not everything was instructed by the workers as the contract explained. She should really be fired and not work with corporate, let alone customer service. I stated that I may have to mention this in a poor review for how I'm being treated, and she just said, "Of course, go right ahead! Bye!" At this point, I just told her to have a nice day. Fortunately, the area manager was much nicer and accommodated me for their lack of decent customer service and for giving me the run-around. He was able to make sure I didn't get an after-hours fee afterall.MARC G.
Customer did not leave a comment.William K.
Customer did not leave a comment.Devin B.
Customer did not leave a comment.Catherine U.
Customer did not leave a comment.Maria C.
They made it very easy to both pick up and return the rental .Danny T.
Customer did not leave a comment.Trudi W.