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ISABELLE G
Customer Reviews for Express Auto & Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck had trash in it. Radio was broken.
Jeff RNothing could be improved. Customer service quality is outstanding, facility is clean and the rental trailer was in excellent shape. Will definitely use this location any time!
EDWIN PGreat customer service. I will definitely use your services again in the future and highly recommend you to friends and family. Thank you
LESLIE MGreat
ANDREW BFriendly people. Short waiting time. Took our concerns about one of their trucks seriously. I think I got the best truck in the fleet.
Gale RNothing, had a wonderful experience and excellent customer service, beyond helpful.
BARON BDo walk around truck. Provide hand truck in u haul break the seal you pay.
ALBERT GGreat - Dallas was kind and helpful and everything was as expected. I didn't love having to use the app for the return... it took extra time to download and set up and then after logging in I wasn't able to find my reservation so it was all for naught so I'd love if that wasn't necessary. An online form would be preferable.
Ashley EN/A
robin wExpress auto was great to work with, the uhauls were clean and performed well. Will always rent from Kevin.
JAMES FThe drop-offaddress I was given did not exist any longer so I went to a new location. The people at the new drop-off location helped me immediately and were excellent.
MARK BEverything was great thank you
ANTHONY EBilling was a nightmare. Did a face-to-face rental from a local employee without needing to use the U-Haul reservation site. The local employee quoted a fair price for the rental, I did the rental as agreed, and after I returned the trailer in good condition, U-Haul billed me for three times the agreed-to amount. Have had to return to the retail location twice so far to try to straighten out this mess, and so far U-Haul has not sent me a corrected bill. Beware!
MICHAEL FEmployee was very rude seemed like he didn't want to do anything and started eating lunch while doing our contract then what we reserved wasn't what we got was told we had 2 days total for rental and then contract showed we was only alotted 106 miles for a 150+ miles do not go to this location at all
SHERRI DThe service is good
Pattie ZEverything went very well. No issues.
KIRK DPerfecto todo
WILLIAMS LBack had not been swept. Other than that it was fine
LAYNE HNext time tell people that when they rent a trailer they need to bring their own hitch AND their own brake light adapter.
TIMOTHY HTwo of the tires were almost bald (down to the treads) and it was raining the whole way to our destination. Other than that, everything was great.
KEATON VThe desk staff was friendly and fast. The teenager who hooked up the trailer asked what I was hauling then advised me of issues I might encounter, like a seasoned pro - very good advice so I wouldn’t rip the bumper off my car with a low ground clearance.
JASON MVery friendly, super excellent service. Very happy and I will be using them again. Definitely recommended.
AUGUST MNo issues!
Kristin TThey were great and super helpful!
McKay PMy rental truck was really difficult to access. It was parked behind trucks and trailers. My husband and I had to manually drag a trailer out of the way so that I could pull out. If I had been by myself, it would’ve been inaccessible. Since it was in a Sunday, there was nobody at this location to help me. It was upsetting that the truck was parked so inaccessibly. Otherwise, the truck was great and the whole process went smoothly. Thank you so much!
Jennifer HThe reason "Were the personnel helpful?" was marked as "No" was that it was on a Sunday and nobody was there. On the questionnaire, you may want to consider adding a "N/A" selection. I had to make a selection to finish the form, and I was just about ready to not submit anything.
RICHARD SDrop the cost of one way transports
MATTHEW TEasy drop off experience
ANDREW BI was greeted with such a friendly and professional manner!
Lupelele FPerfect end to a perfect move!❤️
Keith LGreat company
LAWRENCE HExcellent customer service! I highly recommend.
JENNIFER SFriendly and helpful.
SETH HVery happy with the service.
CHRISTOPHER BMuy buena la asistencia el encargado me ayudo a parquear la unidad muy amable solo me pidió las llaves ni mucho papeleo ni nada muy agradecido con U Hal
WILMER GQuicker customer service
Reganne CNo improvements necessary. The trailer rental experience was smooth as can be and at a super reasonable price. Thanks!
MAY MThey were very helpful. I would recommend the place to anyone.
ARTHUR Ctire popped on trailer after 100 miles. had to wait for over an hour for someone to help us come get a new one on.
Sydnee GWill use again.
KENDALL PPicked up on time, they were great to work with. I was able to drop it off early and they met me right as I pulled into the parking lot. Everything was quick and easy. I'd say the only feedback that I would have is the trailer doesn't like to go over 55 miles an hour when most freeways are 70 to 75 miles an hour. Other than that, it was amazing.
MATTHEW BOnly concern I had was I wanted a 15' but all they had was a 26' and the price was a little high for my liking but everything else was great
Jessica MFriendly staff
MITCHEL BIt was difficult to navigate the terrain stone the vehicles to take the pictures for self check in
ELIJAH HThe pick up place was exceptional. However the original confirmation process was going to have us drive and hour to pick up location and an hour back. I find this completely unacceptable. I understand that you can’t always be sure of inventory, however an hour each way is a little excessive.
Daniel AAssociates were very friendly and very helpful. The vehicle we rented seemed a bit old (was shaky for the whole ride, made unusual noises when changing gears, it had difficulty running the A/C while at highway speed and had lots of rust on the tire bolts and undercarriage.). Hopefully it is already slated for replacement, but would make this as the only recommendation for our experience there. Everything else went just fine.
NICOLLE M