Customer Reviews for Express Food Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Express Food Mart

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ROSALIND J.
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Customer did not leave a comment.

John W.
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Customer did not leave a comment.

Robert E.
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Great service

Kristen H.
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Customer did not leave a comment.

Teresea H.
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They need more staff to service the location, It was very busy there.

wanda L.
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Customer did not leave a comment.

darren C.
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Make sure that all reserved vehicles are available. Make sure that all vehicles work. Make sure that all vehicles are cleared out inside. Make sure that all vehicles have gas when vehicles are picked up. THE WORST EXPERIENCE THAT I CAN REMEMBER!!!!!!!!

ronnie H.
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Very nice and friendly

JAMES B.
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Customer did not leave a comment.

Daniel B.
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This is our first time renting from you. The whole experience was excellent! Will recommend to anyone needing a truck rental. Ricky who served us went above and beyond for customer service. Very happy!

Matthew W.
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The location was a bit sketch, not in a great part of town. The clerk was efficient but totally impersonal and eager to charge me for gas when the dial was on the mark but barely showed the slightest fragment of the 3/4 white line mark on the gas gauge. The mark was about 1/8” thick and the right edge of the mark showed about 1/32” of white mark. I got charged extra for gas.

Chason W.
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Great store

Roy R.
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Nothing.

ALNETTA D.
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Customer did not leave a comment.

Brandon H.
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Customer did not leave a comment.

Taylor M.
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Needs Friendlier service. Was very confusing and felt like they were ripping people off. Needs reserved parking for uhauls, all the spots were taken by personal vehicles. Timelier and Better customer service.

Ryan H.
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Customer did not leave a comment.

STEVEN S.
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Customer did not leave a comment.

Katrina T.
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Customer did not leave a comment.

MALCUS C.
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It would be nice if the company would have someone come out with you to check out the equipment and assist with hooking up the trailers.

TRACY C.
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Keep up the good work 👏

Robin R.
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Customer did not leave a comment.

christle W.
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Customer did not leave a comment.

adonis S.
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Customer did not leave a comment.

Deborah N.
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Customer did not leave a comment.

ANDREA R.
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They are very short with you and seem a little bit impatient when you ask them questions. This time, the van needed and oil change but they rented it to us.

giovanna M.
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charger a $25.00 cleaning fee after sweeping the cab and back out. The “employee” said that's standard if they find anything in the cab. after speaking to a manager he informed me of a convenience fee if dropped off after hours which was only $20.00. still they charged me $25. scummy place with scummy people

Justin T.
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I was hit with a cleaning fee that website rental didn't say anything about. The guy at the counter said it had to be paid despite not explaining why. I'm fairly certain we were ripped off by this shady place. Absolutely will never use this service again and will recommend literally anything else to all my friends and family.

Estefania G.
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Customer did not leave a comment.

Kristopher H.
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I have been a UHaul customer for over 15 years, and this is the first time I have ever had concerns regarding a rental location. We originally scheduled a different rental location, but when we checked in online it had been changed to Express Food Mart - (26107). This was fine, however, when we went to pick up our U-Haul, we encountered several distressing issues: --The cab of the vehicle had clearly not been cleaned. ----There was trash in the door panels (including straws and other food related items). ----Several electronic charging cables had been left on the dash. ----There was gravel on the dash. ----The cab was generally dirty. --Inside the box truck, we had similar issues: ----There were sheets left inside from a previous rental. ----The floor had not been swept. ----There was general debris and change left on it. These issues would have been distressing enough during normal times, but in the midst of a global pandemic they are particularly concerning. After leaving the rental location, I spent over an hour cleaning the and disinfecting the cab, which caused delays in the timetable for my cross-country move. This neighborhood location should not be allowed to continue operating like this, as it is clearly a long-standing issue as evidenced by a number of other reviews with similar issues from this particular location. Additionally, there was only a single employee who was also managing the convenience store--so they had no capacity to help with any part of the process. I was simply handed keys inside the store and told to go and find the truck from the number on the fob. I then drove around the parking lot to find the auto-transport and had to hook it up myself. Fortunately, I have rented these several times before so I knew how to do so---but this would have been problematic for many customers. This understaffing also resulted in additional delays once these tasks were completed, as I had to wait for the employee to come out to finalize the rental and inspect the hook-up, which merely consisted of them coming outside and taking a picture of what I had done. Simple put: I expect better from U-Haul. This was the most disappointing experience I have ever had with the company.

ROBERT W.
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Great customer service

David O.
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Customer did not leave a comment.

Rassedell C.
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Customer did not leave a comment.

SOLOMON H.
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The truck we rented needs an alignment

Jennifer H.
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This location was friendly and helpful, however I initially chose a completely different location with a 9:30am pickup. U-Haul changed my reservation to a 1:30pm pick up at an entirely different location. I was on hold for 30 minutes before being assisted with this issue. The woman I spoke with set this final location up, and upon arrival the clerk told me he did not have the truck I needed. My only option was to take a different truck that had to be returned to that same location, which caused me to drive 2 hours more than I needed to. Overall it was a poor experience. I wanted to pick up in Delaware and return near my new home in Pennsylvania, which is what I initially requested. Seems like the online system could be improved. I shouldn't be allowed to pick a specific location and time if it is going to be changed on me.

ROMEO C.
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There are so many places offering Uhauls. Most of which have better customer service with people that know what they are doing and how to properly communicate with customers in a professional manner.

Angela G.
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Customer did not leave a comment.

UMESH A.
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Customer did not leave a comment.

Paul L.
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Customer did not leave a comment.

Young K.
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More knowledgeable people needed. No contract paper or receipt given to me. The associate said contract paper will send to email but there was no contract paper. Besides that there was 15'er at this location in the uhaul.com. But when I call to the store for make sure if it really available, the associate said "we don't take new customer. we don't have any truck available" and hang up. But I needed truck that night desperately, so I searched all over the DE & nearby states. Still there was 15'er in that location. So I did reservation online anyway. After I made a reservation, I called to that store again to make sure there was 15'er. Still the associate said they don't have 15'er. It was so disappointed because I said to my sons go pick up the truck. And right after that, I told to my sons that they don't have the truck, so they don't have to go there. After a moment, someone called me that my scheduled pick up time is over so they are going to cancel my reservation. It makes me so angry. After all that time I spent search for truck, make a reservation and call 2 times, they are going to cancel my reservation? And there was truck available at that location. I believe they don't want make reservation by themselves. They only take the reservations by customers. And they can't understand what customer say to them, they just say they don't have truck. It's very irresponsible manner and attitude. Uhaul company supposed to make sure when anybody to be a uhaul dealer, that applicant hire good speaking English people.

SUEELLEN T.
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Customer did not leave a comment.

SANTIAGO H.
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Customer did not leave a comment.

JEANESTA W.
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We came to pick up van 7am in the morning! I didn't like that we were there first, others came in the clerk would stop waiting on us and take care of them ! We had to go 1 hr away! Also, we were running late because of this! Had to stop to get gas, the gauge was almost empty! Delayed us again! We've used these people before!

Thomas S.
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first time using business with UHaul and it was a total disaster. truck never staged for pick up. had to wait until location opened. cost me 150.00 out of pocket to pay guys sitting at my site for a hour an all they said we will refund you 50.00. may have to look at budget account never had issues with them.

VICTOR K.
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Customer did not leave a comment.

CHRISTOPHER C.
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Upon bringing the truck back I was told that I would have to pay for not folding the blankets back up. My parent's and family have used uhaul before and never had to do any of that. I was also never told of this charge when I first went to pick the truck up. (Two different people helped me when I picked it up and dropped it off). What was also quite frustrating was that the truck we rented had no a/c with it being 90 plus degrees out. The truck ran really rough we noticed as well driving to pick up the materials I needed to pick up. Overall my experience was not really good at all for my first time renting a uhaul truck.

MONIQUE G.
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People were rude and did not have my vehicle ready after doing mobile registration . . Need to learn how to be more professional. I ended up calling cops

Brennon P.
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Customer did not leave a comment.

MARSHA Z.
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Customer did not leave a comment.

KENNETH M.
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Customer did not leave a comment.

Nicholas K.
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Customer did not leave a comment.

MARCIA D.
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This was the 2nd time in 2 weeks I rented a cargo van from this location. The 1st time all went well, great vehicle, service & easy process, but I never received any emails, receipts, etc.? But this time, terrible.! The van was old (gear shift on steering column) power steering stiff, & noise coming from rear (brakes or suspension), just figured due to age. Upon driving a few miles (& stopping) noises were more prevalent but only had ~ a mile to go. Did not feel safe & should have returned, but I was limited on time & it was 90 degrees! After loading van & ready to go, NO A/C! Ckd all ctrls, etc. shut van off & on, finally worked. Kept doing this the whole time & it was so hot! During process of return (took pic of mileage before & after) as instructed. Counter person wanted to see my pic, He wanted to handle my phone & I told him I would prefer he didn't & he just grab it out of my hand & started going through my pics, etc. I immediately told him to stop going through my phone & just give it to me & I would find the pic he needed. He didn't & told me to take another pic of mileage (and as if I was a moron) he went step by step from starting the van to waited 30 seconds! I was furious by this time & he finally handed my phone back & without saying I was not going to touch it! I did have one glove on so I held it & went to my car to get another glove. I took the pic which had the identical mileage. This time I would not let him have my phone, & said are you questioning the mileage? I didn't have far to go for move. He said no, he wanted the fuel gauge to be shown in the pic. If he would have just conveyed that instead of talking down to me, only guessing because I'm female, there would not have been an issue. Then he rudely told me what my total was, I acknowledged, & wanted to inform him of the issues I had with the van & he rudely walked away. Also, each time I left location & only went a qtr of a mile, the odometer would advance to the next mile, what a coincidence? My opinion is a business rating should not be a 1 star one day & a 4 star another. After so many issues with 2nd rental & counter person, I would not recommend this location.

MAURICE W.
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Was never given a copy of rental agreement. Not professional at all!!

RONALD B.
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Customer did not leave a comment.

SPENCER H.
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Always excellent service. Quick issue and return. Highly recommend.

KRISHA C.
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Should make sure vehicles are cleaned and SANITIZED!

LELAND C.
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The whole process was easy easy in and out, truck was very clean

ANDREA R.
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Parking lot is too crowded. I called the night before to ask a question-he didn't answer the phone professionally and he put the phone down on the counter. I could hear him having a conversation with another person in the store and he never came back to the phone.

MICHAEL J.
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nothing

Brenda T.
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Customer did not leave a comment.

david D.
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Customer did not leave a comment.

MICHAEL F.
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I waited in line with customers of the mini mart. When it was my turn, I told the clerk I wanted to return the keys/van. She looked up my rental, but then noticed a line of mini mart customers was starting to form. She stopped helping me and helped the other customers before finishing the return process with me.

Danika P.
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Customer did not leave a comment.

Stephen S.
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The system was down and made the process more stressful then it should have.

loren B.
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The attendant was personal able

Jane B.
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Business allowing customers in without masks. I believe it is Delaware law to wear masks in public places of businesses. Will not return. Business can be reported

Cedric R.
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Customer did not leave a comment.

Peter J.
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I am a former military member who did several moves using UHAUL but you can count me out. What a terrible experience from start to finish. Sorry but you need some Quality Checks your rental process and your business customer relations. When I went to drop off I was told I had to back in a trailer to a small spot. REALLY! JUST A TRAILER YOU WANT ME TO TAKE ANOTHER FIVE MINUTES AFTER YOUR ATTENDANT THOUGHT I FIRST HAD A TRUCK. I kept telling him it was a trailer and attached to MY TRUCK. Well, sorry I have several more moves to do in 2020 but I"ll check your competitors. No Thanks UHAUL don't need the attitude and lack of professionalism

Patricia L.
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Service was good in the beginning. We made sure to take pics of the gas gauge as well as the truck when we received it just “in case” something went wrong. I have never had an issue with uHaul until using this location. After having the truck for a day, we filled the tank to almost full when it originally had a half tank of gas. When we returned the truck we were told we would be charged for gas even though we had pictures that we filled the tank to almost capacity. The lady behind the counter proceeded to threaten to call the police when we were trying to show her the pictures. It was an incredibly horrible experience. An experience I wouldn't wish on anyone after a stressful move. I normally do not leave comments. But, I would suggest that everyone steer clear from renting a truck at Express Food Mart. They treated us with no respect. And, they overcharged. Be very careful and always take pictures especially with this location.

shane N.
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Customer service was horrible. Service provider charged me extra and proceeded to swipe through my camera roll on my phone

April S.
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Great customer service

loren B.
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The clerks need to be available when a customer comes in no customer wants to hear I am too busy to process your request please go online to secure a vehicle. Other than that service is good normally.

Raymond B.
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Customer did not leave a comment.

Jennifer H.
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The lady in the store was very rude. I explained to her I placed my order online and I just needed to pick up my keys. She told me I had to wait until she helped the customers in the convenience store first as they were priority because my process took a long time. I told her I already paid and just needed the keys. She proceeded to continue to help customers that came in the store after me. I had to speak up and say I was going to cancel my truck and go somewhere else if she didn't help me now. She then wanted proof of receipt showing I had paid before giving me keys to the truck. I told her I had no receipt since I paid online. She continued to argue with me, until I had to log into my online banking and show her where U-Haul withdrew money out of my checking. I would never rent from this location again.

Domonique P.
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Customer did not leave a comment.

jean Y.
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They charged me twice for the rental rate. I have the truck for 5 hours and returned it 5 minutes late this is ridiculous and the customer service was awful I won't recommend this place to someone

santiago H.
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Nada todo está perfecto. Muy amables Eficaces.

wendell W.
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No furniture straps given

Elgin T.
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Customer did not leave a comment.

john C.
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Keep up the good work!

Linda Z.
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Customer did not leave a comment.

Rhonda M.
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Lot was overcrowded, charged a cleaning fee (parking fee). Never told me we're to park. Too busy trying over charge for fuel never mentioned parking. Lied about a sign telling you where to park. I have pictures showing no sign. Customer service was no help at all. Never again will I use uhaul.

Jane W.
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Customer did not leave a comment.

Daniel W.
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Customer did not leave a comment.

Rosa B.
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The address that was giving was an incorrect address for the drop off so I tried calling upon calling a male answered the phone and I told him I was trying to drop off my Uhaul but I didn't know where it was at and he stated neither did he and hung up on me I was so frustrated I ended up calling the site where I rented the truck who made contact with someone and gave me another address which was about 3 miles from where initially I was given which made me go over my allowed mileage on top of that I got charged for it I feel as though i shouldn't of gotten charge because I tried calling as well as the initial address that was high lighted for me to drop off truck was incorrect

Derrick H.
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Customer did not leave a comment.

Patricia W.
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FACILITY WAS CLOSED DUE TO COVID-19, BUT THE DROP OFF BOX WAS OPENED AND IT WORKED OUT FINE.

Nicholas R.
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Customer did not leave a comment.

Jacob P.
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Truck was a piece of shit. Drove terrible. Would barely shit and RPM's would rev really high before shifting. Should not even be on the road. Super dirty inside to the point that I did not even want to touch the truck and it stunk. The price was not worth the shitty truck.

Steven T.
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The employee is very polite and helpful.

JACOBI S.
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Customer did not leave a comment.

Monique S.
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Customer did not leave a comment.

Ahmad S.
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Customer did not leave a comment.

Donald B.
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Customer did not leave a comment.

JOHN F.
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I told store that I didn't receive 2 blankets and he Charged $10 for blankets that i did not get. I realize this is my fault for not counting, but uhaul wouldn't have given me $10 if i brought the truck back full of gas when I received it 1/2 full. Also, this truck is a gas hog, would rather it was a diesel for long distance travel.

Robert P.
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Customer did not leave a comment.

natalie B.
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Customer did not leave a comment.

Carlo C.
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Thank you for providing excellent service.

Rosemary C.
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These gentlemen were fantastic. They waited for us as we were running

Victor D.
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Make it clear that there is a time limit on local rentals and not charge a late fee disguised as a cleaning fee. It feels like dishonesty when things are done that way and not clear right from the start.

No reviews have been submitted for this location.

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