Don’t change a thing. Customer service was excellent, rental was clean and price was affordable. 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ❤️
GWENDOLYN H
Customer Reviews for Express Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
As always. The rental truck I rented was in good condition.
DONALD MThe air conditioning did not work.
DEBRA MDouble check equipment.
Fred SExcellent customer service, very supportive and helpful!
REESHEMAH JQuick and easy! Nice updated trucks with Bluetooth connection definitely a plus.
AQLIMIYA QExcellent
Carlos mI was held up by a customer service call because I had. e alert on my name and waited a while for it to cleared … I understand I guess but no one hasn’t told me why the alert took place months ago ?
KIM SGreat service.
ANTHONY LThey are liyers tried some bullshit about the gas after I filled it up
THOMAS HI wouldn’t recommend UHal to anyone, ever.
LISA MEasy process and friendly and helpful staff.
Anissa MThis place I have nothing to say about the next customer because everything went well for me .
WESLEY HEverything was fine I can't think of anything to come to mind at this time to improve it.
Daniel MEverything was great. Sam was the person make everything easy. Thank you for everything.
EMEL SThe equipment number for the trailer I was told to pick up wasn't correct - that number trailer wasn't on the lot. They told me to just pick a trailer of the same size which I did. When I came back for the return, they asked me for the original number which wasn't the one I had taken. Anyways, they were great about it and there were no issues. I am a return renter with a lot of trailer experience. There wasn't staff available to hook up a trailer so if someone didn't know how, they would have trouble at this location. Overall, I would recommend this location for those experienced with trailers or for a regular truck rental.
ROBERT MThe interactions and process was smooth and fast.
BERNARD D26 ft Truck bed was dirty. (Dried dirt). A few days later, rented a EL passenger door had to be opened from the inside.
Donald MMaje sure the equipment is clean before renting it to other customers.
Donald MInitially I booked the 10inch vechile I felt it could be small so I asked for 15’’ they didn’t said the price difference. They charged me 29.95 which I am not aware of. They said I need to check the price before asking the vechile that is rediculous. I won’t recommend this location
RANADHEER MThis is my third time using u-haul from them. They are very nice people always kind and professional. I never go anywhere else.
KERI TThis location does not adequately maintain its vehicles. All four tires on the van were 10-15 lbs below recommended pressure.
WILLIAM TI ended up filling extra 6 gallons of gas .. and they did not refund me any money
GOPALA Rfound broken glass and screws all over in the back of u haul when we got it to our house had to spend time cleaning it before we could load it.
Robert CExcellent customer service at the rental location.
ANTONIO GI was charged 170 Why ?
QNijah HEasy
JONAH HWell I was provided a different location last min and the truck that I requested was unavailable as well. Then I had to stand in line and wait for the cashiers to finish with stores customera and the line of lotttery ticket.players, also the cashier enter my time that I was supposed to initially arrive however it was the wrong location.
LAKEYSHA BGuy inside the mart was one of the nicest guy. Well respectful. 20 stars 4 him
CHARLESTINE GThe truck was dirty when I picked it up. The back had not been swept out and there were two partially empty water bottles in the cab. The truck ran ok, but the seal on the passenger side door fell off when it was opened. The check engine light came on during the trip.
Daniel SN.C.
ANTHONY LThis was the worst experience ever. This was 2nd pickup point. Reserved vehicle two days prior. Arrived to find truck was rented. Reservation was meaningless. Was given another vehicle and sent away my ride. That truck - supposedly checked and cleaned was previously reserved and no longer available. Ubered to new location and began reservation all over. On return, parked next to another uhaul. Was told to go and park it elsewhere. And being mobility challenged 70 yr. Old refused to bring in dolly and blankets as well as move the truck. Was charged 35$ extra. Additionally, gas pump would fuel above 3 quarters full.
ALAN RWe've rented several trucks from this location, with excellent service and quality. But, this rental was not as good. The handle that rolls that window down was broken off. The sun visor holder was broken. The passenger side headlight appeared to be out.
DONALD MThe van loading area was not cleaned out as I have expected. However the van was in very condition, smooth riding, gentle on gas.
GARY HWhen I arrived at the location , the Uhaul I reserved was not there. The accommodation was get a bigger Uhaul then needed and then charged more then twice the amount of what my original agreement was!!!
WANDA GEasy and smooth transaction. Clerks were very nice and friendly
JANICE MNothing, everything was satisfactory agent was very nice as well as knowledable.
DONALD MNothing everything was perfect
DONALD MPlease have the truck clean when I want to rent out thank you
VERONICA PPerfect
PHYLLIS MCar parking for renting customers.
ANTHONY LLocation was convenient for sure, check in was easy enough, the truck needed a good vacuuming and for sure a wash job (the truck was covered in mud). A good rental, not my best but it served the purpose.
G JFirst truck had a flat tire, and the second truck hadn’t been cleaned out. So I had to clean it before use and then I returned it in a clean ready for use condition.
MANUEL CExcelent service
EDUARDO BHave a clean well service truck steering was bad no pick up worse truck experience ever
CLIFTON HAwesome people love it
ELIAS MI rented the U-Haul trailer on 8/24/2024 in bear De and returned it to the same facility on the same day. The amount was supposed to be reduce but was not returned to my credit card and the charge is still on the card. When shall I expect my refund?
DONALD SGreat job quick service
KENNETH HRepresentative charge us 42 dollars extra
NATALIA Mmore equipment maintenance to the truck
KENNETH WThey was unprofessional. Also they over charge.
Amber MTire pressure light remained on please ch
April BHORRIBLE
TADAJAH GTruck well kept , easy pickup and drop off, would use again if needed
EARL BMuy buenos 👍
Delmer G