Customer Reviews for Express Petro
(U-Haul Neighborhood Dealer)

347 reviews

501 N Abbe Rd   Elyria, OH 44035

(440) 366-0792

Location Hours

  • Mon-Fri: 7 am - 6 pm
  • Sat: 7:30 am - 6 pm
  • Sun: 8:30 am - 6 pm

Services at this Location:

Contact Us

(440) 366-0792

501 N Abbe Rd
Elyria, OH 44035

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 6 pm
  • Sat: 7:30 am - 6 pm
  • Sun: 8:30 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

Paul S. 
Rating:
3.0

Customer did not leave a comment.

Thomas P. 
Rating:
2.0

First I requested a U-Haul close to my location and the next day I had to drive 8 miles the opposite way to pick it up. Next, it smelled like cigarettes with ashes all over and muddy floor . Engine light was on from the start. I hope next person gets better service

Matt A. 
Rating:
2.0

Poor customer service at pickup. It was a different person on dropoff and was fine, Just a sketchy place.

Thomas P. 
Rating:
5.0

Fix your app so a customer doesn't get charged for GAS even when returned to same level. I was charged for gas even after fueling it back to its place. Was told the APP chooses whether I get billed for FUEL. Was Billed for FUEL. Don't recommend the app at all.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Caleb R. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

Customer did not leave a comment.

Lawrence G. 
Rating:
5.0

Customer did not leave a comment.

doris W. 
Rating:
1.0

Get better customer service!

EDWARD K. 
Rating:
5.0

Customer did not leave a comment.

Katherine M. 
Rating:
3.0

Customer did not leave a comment.

BONITA S. 
Rating:
5.0

Customer did not leave a comment.

Noel H. 
Rating:
5.0

Customer did not leave a comment.

Jessica L. 
Rating:
4.0

Customer did not leave a comment.

Marvin S. 
Rating:
1.0

Customer did not leave a comment.

UNIQUE V. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY P. 
Rating:
3.0

The truck I rented sounded like it had no muffler. It was so loud you couldn't hear each other talk in the truck. There was an engine light on from the time we rented it. I was told to rent from this place as the first one I rented from didn't have a truck available of that size. On the day of moving the first place called Me and wanted to know why I wasn't picking up the truck there. I explained that I had been told to go to the other place for the truck. They wanted to know who had canceled them and I told them it was U-Haul. They didn't seem happy and had no idea what I was talking about.

BEVERLY P. 
Rating:
5.0

Honestly I wouldn't recommend any location but this one, it was an amazing experience start to finish. Clean truck, amazing people and super easy process. The folks that run the place are amazing.

JASON B. 
Rating:
1.0

I got two eye rolls and a sigh from the employee because I said I was there to drop off a truck. Very rude employee inside of a gas station that was not so clean.

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY P. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
4.0

Customer did not leave a comment.

ROBIN P. 
Rating:
5.0

Customer did not leave a comment.

Charles N. 
Rating:
4.0

Customer did not leave a comment.

Albert F. 
Rating:
1.0

The lady who helped me wouldn't even talk to me u til she seen I was getting ignored. Then when she finally finally got to be the card reader stoped working and then she pretended like I didn't exist. I will NEVER GO BACK. I'll make sure I tell all me friend as well.

BRITTNEY O. 
Rating:
3.0

The system didn't work to let me check out the truck without going into the store. It took a really long time for the system to process everything. The customer service person was great, but it seemed like the system was really giving her problems and it took way longer than expected.

Erin L. 
Rating:
5.0

very friendly he came out emmidiately even though he had a business to run. I THOUGHT HE WAS SO GREAT IN HANDLING THIS TRANSACTION. I would definitely recommend this business to other customers

DALE M. 
Rating:
5.0

Everything was handled with great care and consideration.

DAN S. 
Rating:
1.0

Dropped off the truck the same day as pickup. The next day I was charged $40 for keeping the truck an extra day. I didn't keep it an extra day. It was dropped off around 6pm, keys and contract in the 24hr drop off lock box. Shady

MICHAEL K. 
Rating:
5.0

Friendly people to work with.

RICHARD R. 
Rating:
3.0

Customer did not leave a comment.

Laura J. 
Rating:
4.0

Customer did not leave a comment.

Steve K. 
Rating:
3.0

Fill the tank, its expensive as hell to fill up, and when i dropped it off i overfilled it, if it was full on pickup and full on dropoff, problem solved, the window was also chipped, i just dont want blamed

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

SHAWN I. 
Rating:
3.0

Only one clerk who had to run the register at the gas/store location so it took longer that I would have liked. She was knowledgable and pleasant to work with however.

craig B. 
Rating:
3.0

Customer did not leave a comment.

DAVID O. 
Rating:
5.0

Customer did not leave a comment.

KATHYBEL O. 
Rating:
4.0

Customer did not leave a comment.

MARSHA J. 
Rating:
5.0

Customer did not leave a comment.

TAMMIE K. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Very fast and efficient and friendly service

Shelia C. 
Rating:
1.0

I will never use this uhaul location again. The owner of the gas station requires the clerk to cease all uhaul functions every time a gas station customer goes to the counter. Therefore, every 5 minutes the clerk who is conducting uhaul business will stop and spend 5 minutes at the counter checking others out. I was left waiting to conduct uhaul business up to ten times. That is 50 minutes of waiting. The vulgar language that was blasting on the store speakers made the waiting worse. This is an absolute horrible location and I will be following up with the BBB. Please, assess this location and consider removing uhaul from this business. The owner of the gas station is out of his/her mind. This is not a reflection on the clerk, who is just following instructions

ROGER L. 
Rating:
5.0

Customer did not leave a comment.

Darcy W. 
Rating:
5.0

This truck was very uncomfortable to drive. There are no adjustments for a person who is short to drive this truck. The seats is way too low. And there are no adjustments to make the seat go up or down. This truck needs a better adjustable seat so that the driver can adjust it so he can drive very comfortable. Also this truck drove really rough .I was really sore after getting out of the truck. . Although I think the price was right. This truck could stand a lot of improvements. This was not a good experience

DEBRA B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

There was nothing bad about my experience. And what I liked the most was the truck was in excellent condition.

SAMUEL K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

Ben B. 
Rating:
3.0

Customer did not leave a comment.

Lee W. 
Rating:
1.0

When I got there I was rudely notified that my truck was not there. He refused to help me in anyway. He could of called me to let me know my truck wasn't there . I was on hold for over an hour before I was able to talk to someone. To get another truck which was smaller. I was not told what time the place was closed . I assumed it was open. It wasn't. I was going to get gas there so I couldn't fill it back up. It. Took me late into the night to do the closing because it took 1 hour and half. To get someone on the phone. That business shouldn't represent Uhaul. They give you a bad name.

ROBERT R. 
Rating:
2.0

Agent didn't tell the truth about my drop off location

CONSTANCE R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
3.0

The return process wasn't well explained, which led to my brother dropping off the truck without me there (he was the driver, I placed the order). I had to call the location to fix the issue and somehow 2 things that we didn't move at all ended up in the truck costing us a cleaning fee. Definitely was scammed out of that.

Jason F. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA B. 
Rating:
5.0

Fast service. Great location. Staff very helpful.

David R. 
Rating:
4.0

Great value. Friendly efficient service.

JOHN B. 
Rating:
3.0

The UHaul was there as promised and the condition was good. The gas station is small and it's hard to maneuver a large truck.

FRANK P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN W. 
Rating:
3.0

Customer did not leave a comment.

Katherine S. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
3.0

Will be happy to do it again

Bonnie L. 
Rating:
5.0

Maybe go over the rules with customers before letting them drive off with the vehicle? The van we recently rented smelled like smoke, the cab was pretty dirty and the passenger seat was covered in dog hair. I tried calling Express Petro to let them know about the cleanliness issue but no one answered. Luckily when I returned the vehicle I was able to explain it to the representative. He was very understanding and disappointed the situation wasn't handled before I rented the van. Apparently they would have charged the prior renter a $30 cleaning fee; but for what cleaning? I've never had an issue like this before and I will continue renting uhauls in the future from this facility. A small hiccup won't deter me! I'm just glad they understood it was not me who dirtied the van & didn't charge me! Van runs very nicely by the way. Plenty of space for what we were moving.

Alexis H. 
Rating:
5.0

The man that gave me the key was very polite and same goes for the man when I dropped it off. I highly recommend this place!!

KARISSA R. 
Rating:
3.0

truck was clean though cabin a bit smelly

Guy L. 
Rating:
2.0

Explain to customer ahead of time, if you are renting the truck at 5:30-6:00pm time & are told you get the truck for 6 hrs or 24 hrs it should be the same price...but the clerk says we close at 9:30pm...if you do not have the truck back before closing at 9:30pm. We are going to charge a convenience charge of $20 after hour fee...wtf?? I have never heard of this. I have always dropped the truck off in prestine condition, & put the keys in the key drop box if they close after I return the rental...& than My account is charged accordingly. Very disappointed in this location. I had this truck for approximately 5 hrs, less than 6 hrs. I dropped it off on 8/4/2021 at 11:15 pm. They never checked the truck all day. I get a call at 6:15 pm this evening on 8/5/2021 asking where their truck is. I said the truck is sitting in your lot since last night. I get a hang up. Very unprofessional. Not cool. Very dissatisfied customer...

LAURENE R. 
Rating:
5.0

Customer did not leave a comment.

DOMINIC B. 
Rating:
5.0

Customer did not leave a comment.

TINA B. 
Rating:
4.0

A return location if going one way

Phillip A. 
Rating:
5.0

Customer did not leave a comment.

BRANDY C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS N. 
Rating:
5.0

Get rid of the Ford uhauls, the chevy truck I rented earlier this year was great. Nothing wrong with the Ford other than the fact that it's a Ford and the steering is loose. It's not Express Petro's fault just a Ford problem

Alexis H. 
Rating:
4.0

Please clean the seats, there was cat/dog hair everywhere, and the smell of stale old cigarettes.

WILFREDO M. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
3.0

Customer did not leave a comment.

LYNN B. 
Rating:
2.0

First I asked to have my husband added as a driver. She insisted she upload his drivers license to her phone. The wo-do reception in the store would not allow me or my husband to do so. We allowed her to do it and I I am very worried that she has his DL on her personal phone. The rate was advertised at 19.99/day. When I went to pick up the van I was told I had to have it back in 2 hours. While I did put 2 hours on my reservation, it was an estimate not a definite. When I indicated it might take longer, the clerk was rude and disparaging telling me she couldn't rent it to me and I better have it back if she did. I will never rent from usual again.

Wilson M. 
Rating:
3.0

The truck smelled like smoke. It had an empty bag of chips in the truck. I never received my dolly that I paid $7 for and NEEDED…. I have yet received my $7 refund. No one will respond to me. Not very happy with uHaul.

Tyler M. 
Rating:
5.0

No brake fluid in the trailer's hydraulic brake assembly

David S. 
Rating:
5.0

Customer did not leave a comment.

AMANDA S. 
Rating:
5.0

Customer did not leave a comment.

edwin G. 
Rating:
5.0

excellent service

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Belkis D. 
Rating:
5.0

N/a

JAYDA R. 
Rating:
3.0

Customer did not leave a comment.

DAVID V. 
Rating:
4.0

Location is easily missed as it is also a gas station/convenience store and the UHaul portion is a small portion of the parking lot.

William M. 
Rating:
5.0

Customer did not leave a comment.

LINCOLN R. 
Rating:
5.0

Customer did not leave a comment.

JIMMY K. 
Rating:
3.0

Everything went really smoothly. The only part that could be better would have been some signs to say where you needed to go to collect truck. The service desk is not marked at all.

Marc R. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
3.0

It was at a gas station, not very inviting.

Penny G. 
Rating:
5.0

Customer did not leave a comment.

brandon G. 
Rating:
5.0

Customer did not leave a comment.

Lawrence B. 
Rating:
3.0

Customer did not leave a comment.

Cody W. 
Rating:
2.0

Customer did not leave a comment.

Chellanne G. 
Rating:
3.0

Truck was covered with mud, I made note of it at time of rental however I was charged with cleaning fee

Stephen C. 
Rating:
5.0

Great customer service

AXEL C. 
Rating:
5.0

Uhhh 🤔 well someone could of helped me with the sofa 🛋🤷🏼‍♂️lol but all good the service was quick n friendly finally! Someone appreciates the customer See ya next time ✌️

Oregon G. 
Rating:
3.0

Van had food/drink mess in the front area. Someone left behind a hair tie and some trash. Back of van had some debris but was clean enough to use. I returned the van during business hours but the employee still made me do my own turn in on my mobile phone rather than walking out and checking the vehicle with me.

Cory H. 
Rating:
1.0

The vehicle had a broken door lock mirrors and needed new brakes badly. The worker said it was a uhaul owned vehicle

CHRISTOPHER J. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
No reviews have been submitted for this location.

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