Customer Reviews for Express Petro
(U-Haul Neighborhood Dealer)

Rating:

3.0

Met expectations.

Rating:

3.0

This location is not ideal. It doesn’t seem safe even though I know it is. It’s not very inviting.

Rating:

5.0

I was quoted and reserved for a truck at $89 but was charged $127 for some reason? I questioned it in uhaul chat but they ended chat before helping leaving me hanging.

Rating:

1.0

Cargo van was muddy in the back. Front was also dirty. Agent told me I could not use my debit card with a Mastercard logo even though the site said I could. There are signs in the store/gas station saying no debit card, which is not true. I will go to the main U-Haul next time.

Rating:

3.0

It was OK. Online it said they didn't have a 10 ft truck but they had one. So basically I was being overcharged by making me take a 15 ft truck. Then there was less gas in it than stated by the owners. So I wouldn't rent from that location again.1/4 of a tank when I got it. I never rented a uhal and had to put gas in it before I even used it before.

Rating:

5.0

Great job

Rating:

1.0

1. the back of the truck was filled with blankets in piles on the floor. I had to have most of them removed. For those blankets left in truck, I had to fold because I noticed that all blankets needed to be folded (upon truck drop off) or I would have gotten charged. I never paid for blankets, never used uhaul blankets yet I had to fold all the blankets left behind from previous rental. 2. There was no spare key. The driver door accidentally locked while truck running to heat up in 10 degree temps. I was responsible for a $200 locksmith to get door opened. Ended up paying $95 for my own locksmith.

Rating:

2.0

The picture you take before getting the truck doesn't work and the part where is the truck clean and you click no doesn't allow you to take a picture and the online process takes to long

Rating:

1.0

I ordered furniture dolly’s and they did not have them or know what they were. I had to go buy my own and Now I have to fight for a refund too..

Rating:

5.0

Everything went smoothly!

Rating:

4.0

The outside of the truck was clean, and overall the inside was as well; however, not only was there cigarette ashes all over the dash but the truck cab reeked of cigarette smell. I had to drive with the window down some and leave it down while we loaded to help ease the smell.

Rating:

4.0

I was not able to check in with the app. I don’t know if that’s a problem with the app or something on the renters end.

Rating:

5.0

The operators at this location are friendly and very customer-centric.

Rating:

5.0

Process was seamless

Rating:

4.0

In the uhaul reservation I requested pickup with my phone. All that meant was that I had to use the app still needed to go in the store and get the key. I wasn't expecting that. Additionally, using the app after I Siad I had the keys I was asked to check the license plate, however I could not choose continue (it was greyed out) the owner of the store said it was OK but that meant that I couldn't verify pictures before I took the vehicle. This is bad ui for the app and left me as a customer in a state of unsure if I would be held responsible for previous damage

Rating:

2.0

Even though I had a reservation for the truck, the person there couldn’t check me in. I had to check in with somebody over a phone and when I came back, they couldn’t check me out.

Rating:

2.0

Please make sure the truck is full. In my situation I was unsure of my cost to return it back with the original 1/4 tank. In all I ate the short comings of others. Along with a this I got charged for a second day my return time was 11 am and I had it back in the parking lot at 1150. Between the 88.00 for gas and being charged for another day I am disappointed/displeased with my experience.

Rating:

5.0

I appreciate the help I received when I picked-up the vehicle.

Rating:

5.0

No issues…thank you

Rating:

2.0

The location I rented from had no moving supplies. When I reserved the truck, I reserved blankets but this location doesn't have anything for moving except trucks. Your website should have told me that moving supplies were not available before I made the reservation. Instead I had to go buy them, costing me time and money. The truck had no air conditioning and was very uncomfortable to operate in the middle of a hot summer day. The A/C in the truck only blew hot air. Also the check engine light came on during the trip. It's clear that this vehicle has not been maintained.

Rating:

3.0

Exiting the gas station is very difficult. No left turn, heavy traffic.

Rating:

4.0

The air conditioning was NOT working in the truck, and the check engine light was lit the whole time, although the two problems are not likely related.

Rating:

1.0

No one helped me or looked at truck i ordered and paid for a dolly waa not in there i had to drive to another location to get one. Had to return the dolly to another location and take truck back to another location.

Rating:

3.0

This location is inside of a small gas station. When went to drop off there was a young girl behind the counter who said she was new and did not know what to do with the UHauls but she would take the key. I said no and took the keys back till the next day. I did leave the UHaul parked there since I was at my limit for miles. When went back the next day, the 2 young ladies inside where more helpful and friendly. The inside of the building was dark and dingy

Rating:

3.0

Only one person working, so a little bit of a wait. But friendly and good service

Rating:

5.0

It was a pleasant experience...very nice people to work with. Easy pickup & return. Price was fair. I would rent from them again.

Rating:

5.0

Perfect. Thanks, jim

Rating:

3.0

The suspension on the truck was not great, although nothing was damaged. The location does not stock certain items including padding blankets which made safe packing more difficult

Rating:

3.0

When returning they did not actually finish the reservation, had to call in the next day for them to close it.

Rating:

1.0

Even though I called the night before to make sure both the truck and appliance dolly were ready for pickup, and told yes, the next day when I attempted to pick it up, I was told they don’t have the appliance dolly I reserved along with the truck online. The staff of this location were very unfamiliar with the rental process and even had to FaceTime someone else to walk them through it. Although I was able to rent the truck as planned, moving the appliances WITHOUT the previously reserved equipment was VERY difficult. I WOULD NOT recommend this location AT ALL.

Rating:

1.0

The truck was on empty when we received it. Nothing was verified with the dealer except when we received the invoices. The drivers seat was torn. In the middle of our move, the check engine light came on and we had added anxiety getting it back to the rental place. We did not get the boxes we ordered. The 18.00 charge has not been returned to us. At some point we were just happy to get the truck back. Summarizing. Truck in bad shape. Overcharged for fuel. No refund on the missing boxes. Worst experience I have had renting a truck. Please fix these issues for the next customer. It is stressful enough moving furniture and also have to worry if your rental truck will even make the trip. Also, I truly feel we were overbilled.

Rating:

1.0

Very unprofessional. Had a difficult time picking up my equipment here. Would not return.

Rating:

3.0

The worker at the gas station was very nice. The problem is he doesn't do anything. It goes through a phone system which took over 30 mins to help me and let me take the truck. So I lost that time with my move. You should give me money off since.i have to do all the work with paperwork and taking pics and verifying everything.

Rating:

1.0

Inside of truck smelled of bad body oder, the trucks traction control and ABS system requires repair. Owner worked from home for the rental so had to wait for her to close out the previous renters so it took about 15-20 min to get the truck considering I did everything online. Said she would close out my rental when I returned the truck. Wasn't don't until about 11:30am-12pm the following day.

Rating:

3.0

Limited parking locations

Rating:

3.0

Y did I have to process the contract over the phone. If I wanted to book online or over the phone I would have. I was not thrilled about reading my card number over the phone to someone I did not call

Rating:

2.0

One employee at gas station. Took a long time because she was going between being on the phone with her friend and selling lotto tickets, etc. She kept walking away in the middle of assisting me. 2 minutes of work took 20 minutes.

Rating:

1.0

I dropped my U-Haul off at this location on 12/26/23 less than 12 hours after renting it. The employee inside took the key and said I was good as they take pictures and complete my drop off. I was then charged for additional day as they didn’t claim my truck was turned in until 12/28/23. So now I have to dispute a charge because they didn’t do their job properly. Wether this was done on purpose to profit hoping it wouldn’t be noticed or accidentally due to incompetence is unclear.

Rating:

3.0

no dolly every truck should have dolly accessible too rent at least . it’s no 1 tool in moving. keep dollie’s in a closet anywhere on property this is mind boggling.

Rating:

4.0

Opened late, only one person to run store and uhaul, didn't have the equiptment ( pads, dolly) I ordered and didn't look at the truck before or after we used it.

Rating:

3.0

The person behind the counter where I was directed to get the key actually took my phone from me and clicked buttons that I was not allowed to view. On an experience that claims to be 100% contact free this bothered me a great deal. I would likely not use this location again.

Rating:

5.0

Honest dealings. My favorite kind.

Rating:

2.0

Multiple issues occurred such as sending me to another location for truck pickup and not having the added things I requested. They also charged me for items I did not request and when I commented about those they said I would have to call customer service. After several calls they finally made the refund to the account. Others should be aware of extra charges that they place without your authorization

Rating:

4.0

The service person behind the counter was very efficient and friendly. The truck, however, wasn't very clean.

Rating:

1.0

This location was ridiculous. We waited 20 minutes to get our equipment, and it wasn’t even accurate. I pre ordered online (6 pads and a regular dolly) and there were no pads and only an appliance dolly (that the worker magically found after saying there were NO dollys.) Overall I am NOT happy with this location and this worker.

Rating:

2.0

The woman was very rude!!!

Rating:

5.0

Very friendly and professional staff Quick and easy to rent

Rating:

3.0

The inside cab was very dirty. They did not have the dolly I had ordered. The truck wasn’t ready for me to pick up due to the previous order not being closed out. Clerk kept waiting on customers and making me wait.

Rating:

3.0

I didn’t receive the 6 furniture pads I requested. And truck had high mileage and not clean

Rating:

5.0

Owner was very knowledgable and kind, made experience super easy!

Rating:

2.0

Charged for a dolly. Did not get one. Hole in driverseat

Rating:

5.0

Online reservations are convenient, truck was well maintained, staff was friendly and helpful. Great experience

Rating:

5.0

It's was helpful and pretty easy to get it!

Rating:

2.0

Engine light was on, at pick up, and they said it's ok, take it anyway! Inside of cargo bed was dirty..( dry mud). Pickup was a long process even though I did the online check in! Just all around bad experience.

Rating:

4.0

The truck needs a lot of maintenance it definitely was not acceptable to rent a vehicle in this shape

Rating:

5.0

The furniture pads and dollies I paid for were not in the truck and I never heard back from Uhaul when I checked out and said there was a problem.

Rating:

5.0

Making the reservation and picking up the vehicle were both very easy. I was pleased with how clean the driver's/passenger's area was. I did wish the back had been sweeped out prior to my pick up.. It wasn't too bad, just felt used. Return process was also very easy. Definitely met my needs.