Customer did not leave a comment.
ANANDA M
Customer Reviews for Express Smoke Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady was efficient and nice. Made it easy.
Jeff WThe agent processing my rental was not pleasant to deal with. She was rude and presented a negative attitude in processing my truck rental. The equipment was dirty inside and the agent was surely bothered by having to clean the cab and rear of the truck. This was the absolute worst experience renting from UHAUL I have ever had.
Thomas OWell we originally reserved a 6 x 12 trailer A couple of months prior to our needs. A U-Haul representative called us and told us the trailer was not going to be available however they had another trailer in Chico California 80 miles from our house. With that said we said can you reserve that trailer for us. They said yes we will reserve it and you can pick it up tomorrow. Around 330 that afternoon after reserving the trailer in the early morning we received a call telling us that the reserve trailer in Chico California would not be available. They said they would refund our $55 deposit for the reservation on the trailer. But they had found another trailer 100 miles away that we could reserve. We told them to reserve that trailer and we would drive to get it the following day. We drove four hours one-way to pick up a trailer in Willow Creek California and we drove four hours back. The girl at Willow Creek was very professional and did a very good job of helping us inspecting trailer and making sure that we were properly hooked up and everything was in working order before we left the location. Our experience at Willow Creek was the best experience that we had through our entire process of booking trailers through U-Haul.
elaine oThe truck’s maintenance light on and mid-trip the check engine light came on. So, I guess my suggestion would be for better maintenance of the vehicle.
Gail BVery friendly and helpful. I appreciate the helpful service I received at this location.
Jerry CLast minute change by Uhaul downsized the truck. Took aver an hour to check in as Uhaul figured out the the $200 overcharge. My original "guarenteed" quote was erased on my account when the down size happened - I advise you to screenshot or print the quote.
Mary AThe trailer was old and beat up. I've rented here before and the equipment was always excellent. Was informed that the trailer was scheduled for rehab.
Robert DBusiness owner was unfamiliar with rental Procedure snd documents. Needs training.
Efrem KThe tires on the trailer were bald when I picked up the trailer. Properly maintain your trailers.
Aaron SThe location did everything in their power to help with the drop off due to an error on U-Haul's part. After contacting customer service, they were able to fix the mess-up and made the return.
Cory HI had a reservation for eureka and I showed up and did not honor my reservation. I had to drive a couple hours..
Mike BVery friendly and helpful very positive attitude Will come back again
radslov rDon't say you can select a location and reserve it (I did 3 weeks or more in advance) and then I had to drive 45 minutes out of my way to get this trailer, at a location I didn't select, cost me time and money Gas was $45.
Michael KTrailer lights did not work
CHRISTOPHER Othe lady who helped me was great! nothing could be better. she was excellent!
joeseph mKeep up the great service!
Bill SRamp had a problem at the front - seemed loose - otherwise good
Michael BThey weren’t open to take the drop off the name of the drop off isn’t 76 it’s now a patriot which now contracts with the smoke shop to take the drop off and they weren’t there for the drop off called Custer service a “Laquisha” was beyond rude told me to “figure it out then” because she had it listed as a 76 asked me if I was playing games made me an hour late for work had to called the place I rented from who advised I called Eureka ask for the AFM Eureka office was helpful but could not assist in contacting the Willow Creek office-you all need to get it together I missed time at work had to pay for additional child care a friend to take the Uhaul and take the Uhaul back. UPDATE AND ORGANIZE YOUR INFORMATION AND LAQUISHA ON THE CUSTOMER SERVICE LIKE NEEDS TO BE FIRED IMMEDIATELY! I am leaving a yelp review about this nightmare also this cost me over $400 now because of your misinformation and poor service. When we could finally drop off the Willow Creek lady was nice to my friend and apologized corporate had the wrong information but still left me hanging and with further expenses
Shannon CRose is fantastic, very kind!
Donald WThe U-Haul rep was kind enough but had the language of a Salior, “f**k” this and that. Lacked knowl dye of equipment, and seriously, a smoke shop partnering w u haul?!
Russell WEureka location didn’t have truck when I reserved it which made me drive 2 hours to get a truck uhual customer support was terrible worst experience I’ve had. The willow creek location was helpful.
Jayce AI really enjoyed the costume service. Rose was really nice and informative. She did a great job in calling me and letting me know when trucks were available. When I finally picked up a truck the gentleman that helped me was new but he was kind sweet and figured out how to make it happen!! Very patient! Thank you guys!
Jennifer WI was charged for 4 days. We rented the U-haul on Friday 02-08-19 in Arcata, CA and dropped it of on Friday night (around 9 pm) 02-08-19 at 36 Walnut Way in Willow Creek, CA. I parked it in the yard by the back door of the shop.
danny rCUSTOMER SERVICE WAS NOT GOOD. I ORDERED A DOLLY NOT IN THE TRUCK. DR SEAT IN BAD SHAPE. DOME LIGHT NOT WORKING
John SWonderful young lady named Rose was very pleasant and took good care in checking truck in. I will use this location again and again.
dave gRose was great. Very friendly and knowledgeable about her services. I will rent from them again!
Joshua BI would recommend this location because it’s the only one in this rural area. The next closest one is over an hour away. The truck was clean. Before I left the location I noticed the oil light was staying on. I went back in to tell the agent. She said she knew about it and told me not to be concerned. Before I began my trip over a steep and curvy uphill mountain pass with a heavy load I checked the oil and it was very low. Below the lower one of the two dots. I didn’t want to be sitting on the side of the road broke down so I added some oil. Returned the truck a few hours later but they didn’t have a key drop so I had a friend return the key the next morning. (I live 35 miles away). When I received my email receipt I had been charged for fuel even though I added the necessary amount of fuel the night before. I was also charged for 20 miles that the manager had agreed to not charge me for when I rented the truck. Basically I was overcharged about $35 not including the $6 for the quart of oil. Because I wasn’t present at the key return I couldn’t dispute these things. I didn’t bother attempting to dispute them after the fact because I learned years ago that Uhaul doesn’t budge when it comes to returning money that they took by overcharging so why waste my time.
Christopher WRose is amazing.
Chris BThis is the second time I rented a truck here and it is so nice to have this local business. Rose is especially helpful every time I go there. She is very busy with all of her various duties but always has a smile and pleasant conversation. Thanks for being in Willow Creek.
Suzanne Mgood friendly sevice
Kieth HHad originally scheduled a pick in eureka ca, and the called me the day before my move and told me the size trailer I had had reserved 1 1/2 months before the day of my move would not be available. I was upgraded for no additional cost but I had to drive 45 min one way to willow Creek, ca. This was a HUGE inconvenience on the day we were set to start moving across the country. Just based off this experience i would advise people to use any other option before using uhaul. Trailer was great! Planning and logistics very very poor. Sad.
Joshua SThe drop off location was very convenient, efficient and pleasant.
Aud KRose...I can honestly say that, not one moment was i treated anything less than a valued humin being. F/N thank you Rose for my new valued friendship., 5 stars, 10, And a 2 thums up. Seriously, Justin Cole
Justin CRose was super helpful and kind. I recommend you go and see her.
Amy BThis was by far the worst experience I have had with U-Haul. My location was changed multiple times and I did not get the trailer I order two months prior. I will never be using U-Haul ever again. The customer support was unhelpful and rude
Molly Mservice was courteous and helpful when I had questions. Ali , the manager personally made sure that I had a good experience upon returning equipment, making it overall a fast friendly and personalized experience . Thanks so much uhaul/patriot gas station in willow creek ca. . . Five stars and two thumbs up. -Geoffrey Campbell
Geoffrey CThe young lady that assisted us was not very knowledgeable and the truck we rented reeked of marijuana and bed of truck was covered in leaves.
kathleen wThe location did not open till 10 AM when my drop off time was 8:30 AM. U-Haul should know the hours the drop off location is open.
Helen LKevin was very helpful and knowledgable.
BRIAN MI tried calling several times to find out their hours to no avail. When I whet to drop off the car dolly they did not have hours posted on their door either.
Robert B