Customer Reviews for Express Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Express Storage
nancy M. on
Learn from this crew, they go out of their way to help you
Stephen M. on
Make your gas gauges easier to read. Thought I filled it back up to 1/2. Don't like paying $5 per gallon.
ROBERT K. on
The regional scheduling office had things messed up. Wound up going to three locations with two reservations at two locations, one of which was not able to meet my schedule.
Michele H. on
Nothing Madde the rep was great
Timothy P. on
Mitch was very nice and attentive
Susanne P. on
Friendly people quick service
Ron G. on
Staff was quick and helpfull both in pickup and dropoff
John A. on
Nothing
FREDRICK C. on
Excellent Customer Service
Brian B. on
I traveled 10 total miles. I put a gallon of gas in before I returned the truck and I get the invoice back saying they are charging me for 3 gallons of gas even though the fuel gauge read the exact same as when I took the truck. Unless the trucks operate at 3 miles a gallon I got to ripped off.
John C. on
First-rate organization.
timothy W. on
I needed to keep the truck I rented for a extra day and Laurie was outstanding. She made me feel like I was the most important customer she had at that moment
Jason H. on
The last customer didn’t clean anything out and left the back very dusty. We had a schedule we working from and the employee managed to give us blankets to put down on the floor.
Jamie Dawn N. on
I was running late and I called to let them know and they said there was no problem. I was not informed of the cutoff for checking the vehicle back in, but when I arrived and one of the agents told me that I was Late for that, he went ahead and checked the vehicle in anyway. Everyone at this location was extremely nice and accommodating
Beatriz P. on
Only 1 employee. It was a slow process since he was very busy. Great employee by the way. You should have someone else
Travis B. on
Don’t take advantage of people !! I was very upset and disappointed. The rate that we paid was higher than what I was quoted. Travis picked up the truck. The contract amount was incorrect. He was told to sign and pay. There was nothing they could do. We would have to call customer service at the end of the rental. I fell for that. Once you had my money, why would you refund me the difference.
Martha M. on
I was charged $17.00 for gas and I only travelled 17.5 miles. I was overcharged by approximately 2 gallons of gas. Other than the overcharge on the gas, it was great!!
REBECCA P. on
Great spot for pickup, I love the ability to pick up with my phone, super easy and quick!!
brenda D. on
Very polite and professional!!!
Ashley R. on
We dropped two trailers off here this week and both times got notices that our trailers were due. My husband called to get the second trailer sorted out and I got calls a couple hours later stating they didn’t have our trailer there. In the need, the issue was solved and the person who called us about the trailer worked to solve the problem. But disappointed to spend time solving an issue twice that was lack of attention to detail on the store.
JANET L J. on
Check in for my storage was easy & everything was explained. The storage space had some kind of dried white paint (or ??) on the floor of it when I opened the door & a few cobwebs. Otherwise, fine.
Alyse G. on
Very easy to set up account and make reservation online.
KATHERINE W. on
Have rented a storage unit here for about 3 years, access was convenient, secure, and staff are always friendly and helpful.
KIMBERLY R. on
Answered all questions the day before move in date; clarified process clearly and friendly staff
ANISSA H. on
Very happy
Andrew n. on
Great customer service. Incredibly friendly and understanding
CORRINA R. on
Very nice and helpful