This location is a terrible location to return a 26 ft truck with a trailer. The area is not inviting as there are parking spaces that can be taken up with vehicles and make the turn off of the main road more stressful and dangerous as the main road is heavy with traffic. The turn radius with a long truck and trailer is pretty sharp and when I turned off to the location, a portion of the trailer was still in the road. Location was also not the original location that was listed on the contract. Turning in the equipment was quick and easy after the representative was done with the customer in front of me.
Joshua R
Customer Reviews for Meridian Express LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location was changed from the original contract that was listed on my contract. This location is also unacceptable for a 26 ft truck with a trailer, as parking is not available and the turnoff from the main road is dangerous with a trailer and there are other vehicles parked in the parking spots directly in front of the location. If it weren't for the parking spaces mostly empty I would not have been comfortable pulling forward and clearing the trailer out of traffic. Would not recommend for an inexperienced driver with a trailer. The way I had to park, I partially blocked someone else who was about to leave with a 20 foot truck. Returning the truck was an easy process once I was able to get in.
JOSHUA RMake sure all the equipment that is requested is at the location. I had to hop around from store to store in order to obtain my needed equipment
DALEISHA BCourteous, competent staff. Quick and easy pick up and drop off.
MATTHEW WFriendly staff. Fast check in and fast check out.
Tori WThe two ladies that helped us were very polite and friendly for a very busy location!
CEDRIC DWe got to the pickup location at 12:05pm (our scheduled time was 12:00pm). No one was at the counter till 12:30p and when she "assisted us" she was rude and indirect. My original reservation was for Puyallup to Olympia (but your app asked if I wanted a cheaper rate if I switched my drop off to Tacoma which I agreed to). The lady at the desk told us we'd only get a mileage limit of 30 miles because it said my drop off was at Tacoma (Puyallup to Olympia then to Tacoma is 64 miles). We tried explaining that to her but she couldn't seem to understand. She ended up cancelling our reservation and rebooking it at the higher rate ($150 instead of $100). The truck was also unclean (had either human or dog hair all inside the cab). It was a very poor experience all around. We've rented a lot with U-Haul in the past but this is the first time we were treated this way. Just plain out awful.
AVINASH DThey gave me a great unit for making it across the state and very little miles on it. Truck was cleaning and it worked great. I really appreciate that giving me a great unit.
John CNothing, the customer service was fantastic from Paul and a younger guy. Truck was clean and ready to go, drop off was a breeze through Paul.
PAMALA WI was very disappointed in reserving an appliance dolly online only to arrive at the rental location and find that one was not available. This really does not instill trust in U-Haul in being able to deliver what they promise.
BRIAN SAaron was amazing. He went above and beyond trying to figure out the best size and deal for a tight budget. He was extremely kind and funny. Lucy was helpful as well when our key did not work. Great customer service. Give them a raise!
Steven CThe two that helped me this morning were so wonderful, I came in on June 7th, and both were so warming and welcoming!
LAUREL SThe old dude was awesome very welcoming and knowledgeable. I will always try to rent from this location thanks to him. I believe he may have been the manager. Very polite and inviting
WILLIAM WThe Ole Man was awesome. Great service. Only issue was truck didn’t have a/c—belt was broken and I thought I had the truck through (to end of) 6/3/25 without incurring an additional day cost of $57.00. Turns out it was to be returned in morning. A good compromise would be refund my additional day cost for lack of air conditioning. Also, service crew that came to our house to insure truck was road worthy after having the air conditioner issue was awesome.
JAMES PYou guys were amazing ... Fast and friendly
DARALYN GMitch and the old man were great and very helpful I would recommend using this location to anyone
DANIEL HDominique. Good job. Excellent customer.services
GRACIELA HThank you 😊
PHILLIP JI was served by very nice staff and very fast and helpful. Just keep up the standards especially customer service.
HILLARY Ml am satisfied
ABRAHAM KShe’s amazing, so helpful and friendly
MARION MLinlee and the Old Guy were excellent to work with. They were efficient and pleasant. I will be back.
KEVIN GPicked up our vehicle hauler and they explained everything in detail. Told us to take a pic of phone number and gave pointers when hauling. Super friendly staff
Gregory DThis was my 2nd time renting a trailer with them. I rented a trailer Froday evening to leave for camping early Saturday morning. Our vehicle broke down in the way. I had to find something to tow the trailer. Paul and Lyn Lee went above and beyond to get us into a truck that could tow and get us back on the road. I truly appreciate everything they did. And will not only continue to use them for any future trailer needs. But will be referring anyone I know who needs a UHaul rental to that location.
HARLEN MSuper friendly and fast service. Great duo working this location.
Michael MExcellent Customer Service. The staff was super friendly and made everything so simple and explained everything very clearly. Smiling faces is hard to find these days so thank you!!
KATHERINE KThis was the best U-Haul experience I have had. The employees were friendly, helpful and knowledgeable.
TONYA WWas a great place the representative was very polite and knowledgeable and helpful.i would use this site always .
TERESA SThe stor
CAROLYN FSuper excellent customer service.
JUN HThe staff was amazing!
John DStaff was great at this location.
MARK RThe truck's check engine light came on, and it was hard to shift from drive, to reverse, to park. Other than that, the experience was great.
James SCustomer service was wonderful , service was fast and elegant
DENEYA BPaul and Leely(sp) were very friendly and helped the experience to go very smoothly.
Sara POnly available to drop off at this location and there’s no drop box. I had to cut my move an hour short cause of this. Worst uhaul experience I’ve ever had
CAMERON NWe were referred to this location from a different site whose truck I refused to use because it was unsafe in my opinion. When we came here they followed the correct procedures to check out the rental; The Van was clean, safe and the equipment they gave away at the previous location was available at this one. The check-in was clear, concise, and they walked us through everything. They made sure the vehicle was safe. Had a dolly and blankets we could rent. And walked us through the vehicles features and the way it worked. I am so grateful that this location had the van and the people there were amazing to work with.
DETTA SOn site bathroom is always locked (have fun with that one) and rates went through the roof! They get you in at a reasonable rate, then increase it on you without warning. I was paying $335 a month for a 10×10 unit that was originally $135 when I moved in three years ago. Absolutely ridiculous. Very happy to be out!
Christian RSee above comments. Charged me for miles!!!! Wtf.
MICHELLE HFix your equipment
Leisa SPaul was the only one that would help me when U hauls system was down at all the other locations. If I could give him 10 stars I would. Thank you for the best customer service!!!
joann sCustomer service is always with a smile. Never a dull moment. Everything is explained to you. Great atmosphere work environment.
SHEENA KI have rented here over the years and have always received great service. Linley provided exceptional service, was friendly and informative and made the process easy and quick.
ANGELA SPaul, the old guy and Miss L. Were so helpful. I appreciate them so much and the time that we had an emergency in our family had to go up the mountain to pick up our son and his girlfriend and they made the process of getting the hall trailer so easy. Truly appreciate both of them
JOHN MThe “old guy” and lady who served me were fantastic!!!
MICHAEL SThis isn't for the location in general but for U-haul. I had a reservation for a specific van at a specific location. I needed to finish moving some big furniture items from one apartment to another in the same complex. I chose the location that was one block from my place. They confirmed the reservation Friday the 7th. Three hours before I was scheduled to pick up the van, they called telling me it wasn't available at the location we agreed upon and that I would have to go to a location about 5 miles from my house. Due to the short notice, it was impossible to make other plans and couldn't cancel my reservation. I had to walk the 5 miles to get to the location and 5 miles back when I dropped it off. This added extra cost to my rental in the form of an extra fee for each mile that I drove as well as the extra cost of gas I had to replace. I went from expecting a $30 charge to having to pay $56 and some change. Thinking of doing a chargeback on my credit card due to this service. Or at least a partial one. Changing reservations on customers last minute is unacceptable.
CHRISTOPHER HThe old guy really helped me out!
JOSEPH SOutstanding employee’s!
KENNETH GGreat experience. Made my move much easier.
BENJAMIN NI always go to this location and always will, they're better than the rest!
TYLER HThe staff was excellent and worked efficiently together to assist customers as well as myself in a timely manner and keep the flow moving.
FRANK Lgreat costumer service! shout out to paul
kylee fStaff communication was terrible at both pickup and drop-off. They made assumptions rather than asking questions, they did not communicate clearly with each other or myself, their processing of the drop-off was inefficient. The parking lot is small and inconvenient when towing a trailer (even a small one). Received a text at pickup telling me to take pictures of the trailer using the link provided in order to ensure not responsible for any existing damage. The link would not connect to my camera and when I mentioned it to the staff they just acted dumbfounded and provided no assistance. The trailer called for a 1.5 to 2” hitch ball, but rattled really really terribly when towing with my 2” hitch ball. I reserved the trailer online at a specific location, then got a call the day before telling me the trailer was not at that location and that they moved the reservation to another location (miles away and at a much less convenient location traffic wise) even though the website showed the trailer available at the original location when setting the reservation. Overall, not really a great experience, but the trailer served its purpose. If I ever rent another trailer/truck…it will not be from this same location.
CHRISTY SVery polite and always available
SHEENA KHaving to go to office twice to rent trailer waste of time no place to park
ARTHUR JEveryone was nice and fast
RHONDA JGreat customer service
ANGELA S