Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I REALLY APPRECIATE THE HELP I WAS GIVEN AND THE KIND STAFF. THANK YOU
The employee was very nice. The location was convenient. However, the adapter was broke and we had no turn signals. Lucky for us, we had an extra one in our pick up. Otherwise, we would not have had working lights. Also, the interior was dirty. It was not swept or blown out before us and the walls had gross yuk on them. One item we hauled was a mattress and we had to find plastic to keep it clean.
Front desk dude was super helpful, held his professional composure while being pulled 1000 different ways. That's hard to do.. I know I was there.
Not really the drop-off locations fault- U-Haul provided me a truck almost 1/2 the size of what I reserved. The move cost me DOUBLE what it should have.
The website links for providing Drivers License image and for uploading vehicle damage did not allow image to be taken for upload.
Outstanding customer service!
Needed help unloading the trailer and got it, great customer service at this location
When I got into the truck it was obvious the truck hadn't been cleaned. There were dirty face masks drink stains, something sticky on the arm rest and some type of liquid in the handle for the door. You would expect that the truck would be cleaned during COVID.
The location and staff were great! However, your mobile website is horrible!!! We tried to get our truck early and couldn't because website wouldn't find our location even though we were sitting in front of your store. The same with drop off. Very frustrating!
Mitch does a great job
The gentleman was polite
Excellent service and staff were outstanding. Thanks for making my move easy.
Charge correctly and do more then hand over the keys
Rented a 10' truck 9/27/20. When I arrived (and returned), the female employee was not wearing a mask. The truck arrived from an earlier appointment while I was waiting. She attempted to hand me the key and I asked her if she was going to sanitize the truck. She offered me some wipes to do it myself. When I insisted that U-Haul was supposed to sanitize the truck between customers, she took the wipes out to do it herself. I didn't follow her to see what she wiped down, but considering there was an abandoned flip flop in the cab of the truck, I don't think much attention was paid to detail. The check-in/out process was very easy and smooth, but the complete lack of attention paid to safety and cleanliness during COVID means I won't recommend this location or use it again.
Clean equipment!! I'd liken the cleanliness of the equipment to Linus's blanket, if you know Snoopy and crew. I wouldn't want my equipment on the road looking like that one did. Otherwise, what a Great performing piece of equipment!!!
The truck wasn't very clean when I picked it up. There was trash behind the front seat, I noticed it when I tried to lower the center console and looked. I dropped the truck off after hours. Vincent, took the trash behind the seat and placed it on the floor, then took pictures and charged me extra for cleaning. Total scam. If you rent here be sure and take pictures before and after, they will scam you the best they could. Also I caught $20 overcharge they had to refund. Totaly dishonest employees
Did really well with customer service. Fast and efficient. Nothing really to improve.
The guys that helped me out was very nice and took care of everything quickly.
When you ask to return your truck to a certain location I should be able to. I shouldn't have to return to a longer location away. I should get some refund and I had to put more gas in the truck for it to go furthering
I wasn't aware the blankets had to be folded on return, not a big deal. It would have been nice to know
Per Washington state law customers must ware masks even if they have a disability. A customer was waiting inside the small room without a mask and the associate offered him one but the customer refused. When I asked the associate why he did not ask the person to leave he said UHaul corporate policy is that he has to serve the customers not waring a mask. My dad died of Covid and I am 64 with diabetes, UHaul is going to risk my life so they can make more sales? Screw that! Myself or my family will never step in a UHaul store again. UHaul won't go broke over my business but you choose to put enough lives at risk it will catch up with you. Funny thing I said the same thing to senior Boeing leadership about 6 years ago when they were laying off many good engineers to save a buck outsourcing their work to India, next thing you know their programs cause planes to crash into the ground and look what happened to their stock. Do the right thing UHaul, protect your workers and customers!
Woman behind counter was unfriendly and did not seem like she cared to help anyone. The truck we received needs to be retired. It was hard to drive and quite scary. When dropping off the man behind the counter was more helpful. They did not do any before or after inspection and finalized our contract saying we went exactly 120 miles (which is what we estimated). I don't think we went EXACTLY 120 miles but I was charged for it.
I really appreciated the great customer service. They were friendly, helpful and thorough on explaining the process and what was required. Nice clean location.
Better parking when entering this location
Everything went great!
I reserve a truck for 7am in Auburn. I have crew meeting there to help move. I get text at 5 Friday night saying pick up truck in Puyallup at 2. Now I call and talk to some loser piss head telling me that's how they schedule. Well that fucking sucks because I have people waiting here and on other end. It completely screwed up our move. Oh btw I reserved a fucking truck almost a month ago. I think I deserve some kind of compensation for all the wasted time and money I had using this company. Believe me everyone will know how shitty your company handled my move. Don't worry you'll never have my business or my friends and families business either.
Customer service great and friendly
The morning rush was very busy. Seems like there could have been other staff helping the counter at this early rush???
Per mileage rates are a bit high. A flat rate per hour would be preferred.
My problem is with the customer service center every time I make a reservation something is wrong. My truck that I reserve isnt ready or was double booked or my information isn't in the system properly phone number email whatever. Nothing will come of this and I'll need to rent a truck in the future I can just count on it not being a smooth experience and stress will just be part of doing business with uhaul.
Sun visor mount was busted
I paid $150 for the trailer and upon picking it up it was infested with bugs and spiders and had not been swept clean. I have video and pictures of the bugs and would like to send them to you. It honestly had fleas crawling all over the interior and I Counted six spiders. The trailer was stored in a field and was not cleaned after prior use which I'm sure caused this issue. I would like to request a $50 credit for this.
Customer service was excellent. Would use this facility again.
We have had no success with U haul. twice we have been relocated to pick up and drop off and will never use U Haul again
Only thing this truck turns its self off at a stop could be a problem for some one in future
Very friendly...in and out quickly
Don't see any improvements needed, very fast, clean equipment and great service. Helped make our decision on what was best to rent, will definitely be coming back to this location for any uhaul needs!
I had two problems. Neither of which was the fault of the Uhaul employees. #1: The previous renters failed to return my trailer on time so I was forced to go to a different location for pickup. #2: The previous renters returned my trailer to pickup location #2 with a wire harness that was clearly damaged due to renter negligence. *The employees at location 2 were able to temporarily repair the wiring damage and get me on my way.
Staff very friendly and helpful. Don't see much else that they can improve.
I had a smooth and painless experience renting with Uhaul today. The staff was very friendly and helpful. The only set back was that the vehicle was somewhat dirty on the inside (the floor) and there were many items from previous riders in the truck I rented. But I would still rent there again.
My estimate was $110 and I was charged $198. Absolutely unacceptable.
Service rep was very thorough and made the check in process quick.
I used your trucks in 2 days! I was sble to get ghe job done wigh ghe 2nd rentsl! Thanks for helping on short notice!
Just keep up the great service!! Thank you for helping me with my process! c. Gorman
Have my correct vehicle in stock just once - Corporate U-Haul, not the location.
Got there at 9am to pick up a trailer. Was told they didn't have due to someone not dropping it off. Was sent to federal way location to grab another. When I got there the trailer was in for repair! Then they sent me all the way out to Tacoma. Never offered money off for this huge inconvenience that made us late for our vacation. Very disappointed. Wont use Uhaul again
I ordered my 6 x 12 ‘ trailer direct from Spanaway location. When I arrived, I was told not only did I not have a trailer there but it moved to Puyallup location But also I was getting a 5x 8.. I had to leave a good portion of my stuff because it would not fit. Not only that. I was quoted $60. During payment $15 was added for cleaning. What cleaning? I have used uhaul for many many years. Probably will not again. This is not in any way the fault of the Puyallup uhaul. They were very apologetic but could not correct these issues. Pretty disgusted with this rental. All previous rentals were great.
There was some dog hair in the cab, but i have dogs so it didn't bother me. It may bother someone without animals.
Helpful employee, clean vehicle, I'm a happy camper ??
We had reserved a truck and car transport.. The U-haul dealer there agreed we could take the truck and they would hold and not rent out the transport out as we are paying for it and would pick it up when we had packed up.. We came to pick up the transport and it was rented out and had to wait!!! When it did come back there was no one there to show us how to load and secure it. The young lady there was very courteous and helpful but was not qualified/trained on transport. We ended up not renting transport totally changing our plans. We were charged for the transport and are stilling waiting for the credit. Trying to see the charges and make sense of your system is very difficult and convoluting. I have rented from your company numerous times but this has been my worst experience!!! I will definitely look other places next time and share this experience with others. Sincerely, Jim Paggi
My rental agent was very professional and helpful
My reservation was for a 26 foot truck, I ended up with a 15 foot truck. I paid $500 for moving help that I couldn't fully use because the truck was too small. I had to pay the movers for unused time because there was not enough room in my truck, and not enough time to make another trip using their services. The person at the pickup location was unhelpful, did nothing to help resolve the problem of not having the right sized truck. Other staff member was speaking so loudly on the phone that I could't hear anything when asking questions about my reservation/contract/options.
Check in for my storage was easy & everything was explained. The storage space had some kind of dried white paint (or ??) on the floor of it when I opened the door & a few cobwebs. Otherwise, fine.
Very easy to set up account and make reservation online.
Have rented a storage unit here for about 3 years, access was convenient, secure, and staff are always friendly and helpful.
Answered all questions the day before move in date; clarified process clearly and friendly staff
Very happy
Great customer service. Incredibly friendly and understanding
Very nice and helpful
