The computer connection was slow and caused a little backup for customer's to check out their vehicles. The truck I rented was clean, full tank of gas and ready to go! The return was easy and had my final bill in a reasonable time. I will use them again and recommend to anyone who needs to rent a truck.
Matthew M
Customer Reviews for Express Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When we tried to drop off the van, the clerk was less than helpful, and the outside dropoff instructions were unclear. The second clerk was much more helpful and helped us complete the transaction.
Kali MThey charged me for gasoline even though I refueled the vehicle before returning it.
WAHID ANo added comments, service was great all employees were helpful and professional had a good experience and rental process was made quick and easy with employees help. Thank you for staffing location with great service representatives.
Dennis MThe lady did her job. Tone of voice was rather abrupt.
LOGAN KVery professional, courteous, and helpful
ALAN BThey had the truck we needed, the Dooley we wanted, the staff was nice and the equipment clean.
BARBARA BNothing! Thank You good customer service
RAVIA BHorrible stench in the office. It was very bad folks. Came back later to return equipment and it wasn't any better. Rented a trailer and floor in trailer was covered with mud, screws and nails along with part of a fishing pole. Service was good other than that.
GARY SLogan was very helpful throughout the whole process. Easy, and wonderful experience
ALEXANDER RThe staff are very friendly and accommodating.
MICHAEL DGreat service
MITCHELL SThe lady was very friendly and polite. She took the keys and sent me the receipt online.
RONNIE BNo Public restroom place that I rented, We are frustrated for moving n we go rental office in the morning, but No no public restroom in the office
ANNETTE OVery professional and courteous would definitely recommend this location
BONNIE MNo improvements needed. Excellent staff! They were very patient answering all of my questions, and explained everything clearly. They were kind and very helpful. DEFINITELY recommend this business! Thank you.
Bernadette ENothing
JORGE RHave donuts
ALAN BAfter hours drop off so nothing to rate on. Why are these mandatory fields if they are not applicable? I’m a data analyst by profession and this survey will return bad data in its current configuration.
LAUREN BI have personally rented from this location twice now and have had excellent service each time. I will continue to use their services as I need them. Their customer service is top notch.
TEAJA GVery friendly customer service representatives on the telephone as well as when I visited the location. They were very friendly very fast. Very efficient very knowledgeable helped me purchase the extra items I needed. Explain the different levels of insurance to me with options. It was an easy checkout it was an easy reservation as well as an extremely easy return thank you so very much For everyone on your team. I appreciate all of you. I am a return customer. I will definitely return again.
MELISSA CThis location has had all the two wheel car trailers stolen, so there was only a four wheel trailer option, it did not fit my car so I was unable to use the over the tire straps in the appropriate manner. They came off multiple times in the trip.
JACOB NMonica handled things well getting us switched from 96th and pac to Meridian. Employees at Meridian were great.
WENDY GI know I went over on the miles so I had to pay extra but I did put in the proper amount of gas. Got charged for 3 gallons at an insane price. Nowhere near there was over $5 a gallon but was charged over $15 for 3 gallons of gas. Absolutely outrageous!!! You will be getting a call. I wanted to return the trailer at a different location to make my move easier and was told it would double the charge if I dropped off at a different address. Even though the one I was hoping to drop off at was less miles vs the one we picked for drop off. Again ridiculous.
NICKOLAS CStaff was very friendly and helpful.
RICHARD RWe have rented from this location multiple times. Our experience is typically very positive. Today however, we were given a truck that not only had debris in the back, the engine light was on. When we brought the light to the attention of the young man who was taking care of us, we were told that he was aware of it kind of blew us off. When we returned it, we told him we were returning it cleaner than we received it. He gave us the excuse that some people don’t do their jobs. We found him very unprofessional and unenthusiastic, almost to the point of being unfriendly. Although I said I would recommend this location, I would also advise that you verify everything carefully.
STEVEN AI think it’s unreasonable to charge for an entire day if you can’t return the truck until 12 . And no night drop.
PATRICIA KAlways great to work with this U-Haul business, and staff it's the only place I rent from for my needs.
RICHARD GThe new tire was not inflated all the way, and I had to wait to leave for my trip until a service person came to fix it. There was no note that the trailer had a bent part, and I had to make sure that they knew about it as well.
BARRY LThe employees were wonderful and very helpful. Great location!
ARI DWe had more stuff to move than we initially thought. We were able to extend the rental for another day and we went way over on the estimated miles. When we returned the truck, the staff at the office were very helpful.
MICHAEL DA++++++++++++++++
JORGE RCassie and Logan are great!
JUNE MThe truck was a little worn out. But in general everything was good.
STEVEN MThe trailer had not been swept out. The brakes were not as good as the previous 2 trailers I rented.
SASKIA GManager had a bad attitude. Was not friendly or helpful.
DENNIS FLong wait time in shoort line. Confusing process. Tried to overcharge me way more than quote. App didn't work. Not streamlined.
KATHERINE AGreat price
ALAN RFriendly and excellent service. Everything was ready to go when I arrived.
PAUL SThe U-Haul that I rented did not have a ramp.
KRISTINA SVery rude and unprofessional management was falsely accused and insulted
MICHAEL SNo after hours drop off.
DARIUS SI could have been better if I didn't start getting calls to return the rental early instead of the 4 days I rented it for that started the first day of the rental
BRYON IThe driver side door was difficult to latch shut, requiring to shut it rather hard. Other than that everything else was great!
JAMES CThe personnel is very friendly and always ready and happy to help or answer any questions
Tog-Yeum JA+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
JORGE RFast ,friendly and helpful person on pickup
JOSEPH MEveryone there was polite, business like , and respectful.. some way to drop truck at night, or at least trailer. I live 5 blocks away, what if it's stolen from my house waiting to return? I don't want that liability
STEVEN SThe staff “forgot” to check in the trailer when I returned it, causing a double charge for the trailer. The charges have not been fixed.
BRIAN NI needed my car so I parked the truck outside the gate at the rental location, full of gas and clean. Came the next morning to check out and was charged $20 extra dollars because they “don’t offer after hours drop-off.” When I searched how to return the truck, it told me where to park and to drop the keys, there was nowhere to drop the keys. I parked it at the location and not at my house so I lost $20. The mileage fee is RIDICULOUS!
CHERYL LThe front floor of the cab covered with dry mud
Scott DThe manager was very nice and very knowledgeable. Helped with a smile.
ROELOF EStaff was very accommodating
Ryan BThe vehicle had 173 k miles on it and it shifted hard but overall it was a good experience .
MATTHEW HSince I won’t be the next customer, I can’t tell you what you could do to improve it cause I had a perfectly professional seamless experience picking up and dropping off
VICTOR MOver the past months and multiple truck rentals, (around six times or more) the service has been dependable and courteous.
RICHARD TFriendly customer service
Teresa Gstaff at this location are always fast friendly and courteous,great place.
EDMOND VStaff is so welcoming and personable I would DEFINITLY recommend this UHaul to friends
TARINNA PCustomer service was great! Expedited my paper work quickly with no hassle and a smile.
JOHN DThe windows of the truck need to be cleaned inside and out!
GLENN WExcellent service with a smile
ROELOF E