The whole experience was great with friendly people. The only thing I would say is the front end of the truck was kind of hard to control.
Christine L
Express Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Puyallup, WA 98373
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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This is a great u-haul location. I've used them several times and always happy with level of services provided. Will continue to use this location in Puyallup as needed.
Doreen REasy drop-off process. Staff was friendly and helpful. Great drop-off location.
David LGreat customer service very helpful in my situation great experience would recommend the service to everyone in need of a rental need thank you.
GUILLERMO GWe have rented U-hauls for the past two decades and have never had an issue until now. And when we had an issue we received horrible customer service. The cargo van that we rented had an issue with the key fob not unlocking. We tried multiple times to unlock it but to to no avail. We called U-haul who put in a call to roadside assistance. Roadside assistance never showed up. When I went downstairs to get some fresh air after waiting for two hours I decided to try the key fob again. This time it worked and locks unlocked. We left the van unlocked while we grabbed the last two items. We were stranded in Seattle for two hours without any assistance. My purse was locked inside the van so I could not even walk to get something to eat. And NO ONE told us that the key fob had a key on the inside. We could have easily unlocked the doors ourselves if we had known. I made a CAF claim and received a phone call back from Heyden Ball (regional manager) and he was rude and unhelpful. He didn't even apologize for the inconvenience. He said we could not get a refund because the van worked. I explained what had happened but he did not care whatsoever. Horrible customer service! I will never use U-haul again.
Katie S