Great location, easy in and out, oh..... and the food truck in the parking area is a definite PLUS !
LINDA M.
Customer Reviews for Express Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Charged me for gas and I brought it back with same amount
JOSEPH B.Brandi went above and beyond. After another customer commented that the dump was closed, she called and when she couldn't get an answer, reached out to a manager at another location. Saved me from rescheduling my rental date.
CHRISTOPHER JOSE G.Staff was amazing and helpful!
Sylvester C.Parking lot is very muddy.
John G.The representative was very rude and I felt he was a real jersey and inappropriate
ERALOW K.Easy drop off very helpful Staff
Alan B.The employees have the trick that was reserved for me to another customer, gave a different truck work only 1/4 tank, and forgot my dolly.
Chad D.My only issue was having to wait for over 30 minutes to be helped. This location really needs to have an additional person that either only works the counter, or only works the yard.
Mark B.The friendly customer service by Brandi was nice on pick up but the truck had horrible brakes and I had a major leak in the roof which damaged my daughter's mattress, when I returned the equipment I pulled open the back to show Brandi and asked her what should I do regarding my daughter mattress she said she apologize but a lot of the equipment was coming backs with leaks in the roof. That's nice to know but what about the water damage that was done to my daughter mattress? Yet I was still even charged full price!
JENNIFER C.Severe pot holes in the driveway and parking lot.. Truck was not clean when we got it. Garbage in the cab (gloves, food wrappers, actual food-cookies, crackers) truck has not been swept out. It had Hay, Dog food, wood chips and garbage in the back.
Kelly H.Prompt and excellent customer service
MICHAELE B.I rent U-Haul about three or four times a year, and Express Storage is my go-to place for U-Haul rentals. Not only is it conveniently located, but the personal service I have received there is superb. Very friendly and knowledgeable, the staff always anticipates my requirements. You can't go wrong in renting from Express Storage!
Ralph D.The staff was amazing and friendly!
Jason H.Treat everyone as human
GARY H.Excellent customer service from all staff there. Appreciate the help
Jose A.Check in and pick up was excellent. Check out/drop off was difficult as the location closed an hour earlier than I was told, and I could not locate the key drop box.
TIMOTHY M.I got the last available truck! It was dirty and got my belongings dirty! The truck was old! I'll never rent from this location again!!!!
Lakisha S.Excellent service aa always
MCCLIRA J.Staff was awesome and very kind
GERALD F.I went over on my mileage but returned the truck a day early. I was over by about 35 miles and was charged a $125 dollars. They never said I would be charged for going over the mileage at all. Not one warning about being charged for going over the mileage
JOHN W.Very professional and friendly. Very good people to work with.
ARTHUR WILLIAM I S.Brandy Is an amazing professional person, very helpful, quick and courteous
ALAN B.I can't think of the guys name that helped us, he was a new hire and he did great!
GILBERT L.Hire competent counter employees and fix your terrible reservation system...completely disappointed in this experience....I will not use your company ever again.
LARRY J.Not the location but u-haul as a hole needs to stand behind what there people say and write in a contract. I was force to drive over 2.5 hours round trip to drop of there trailer if I didn't I would rack up large fees and penalties for the wrong drop location. I did not like corporates god complex of drop it where we say and not what the contract says or we will take your hard earned money while your in the middle of a move. Not Cool!!!
BRANDON D.Light in the box did not work. Lock on rear door did not work.
RANDALL J.Excellent service and very professional!!!
ALAN B.Great customer service!
WILLIAM P.Everything was great, very quick customer service. They made everything super easy even had the truck running before I arrived so it was warmed up. Everyone was very friendly/helpful. The only minor issue we had was that we could not figure out how to make the light inside of the back of the truck work. There were instructions to cycle the wheel down and back up but all it would do is make the light flash. Felt like it was broken, but maybe its a super confusing procedure. Would have been handy to have that when moving when it was dark out, but we resorted to flashlights and managed.
Brian W.Online reservation worth effort. Service rep efficient, friendly.
Christopher J.Excellent customer service by Angela.
Daniel F.Nothing you guys made this fast and easy. I appreciate your services
VERONICA P.Equipment: Tires were overinflated and had a few bulges.
MATHEW B.awesome service!
Phillip C.I find the mileage rate excessive and will look elsewhere next time and not Uhaul. Good service otherwise.
Patrick W.Autumn was incredibly helpful, friendly and professional in assisting me with my rental. I will definitely be using this location for my future needs, and largely because of the exceptional service that Autumn rendered.
RALPH D.They are always friendly and helpful
DENISE T.Customer service at this location was great. The lady at the front desk was friendly and helpful! The mobile check in process wasn't very quick so we ended up going inside for assistance
ROBERT H.Be more organized and prepared when a customer comes to do a before hour pick up. The customer the night before didn't return the uhaul that I needed the next day and I had to end up driving 12 miles from the original pick up location to another to receive a 26 foot available uhaul. Drove an extra 30 or so miles then needed and was only refunded $50. The inconvenience was worth MUCH more then $50. I was an hour late on schedule packing up the uhaul getting my stuff out of my house. I made my reservation 3 weeks in advance, I should've had a uhaul READY at the pick up time and it wasn't even there. N my problem the customer the night before didn't return it. Would've been nice to get a call the night before letting me know. Not when I'm standing in front of an empty store in the rain with no available truck I had reserved for WEEKS.
EMILY P.This location was very knowledgeable about everything we needed to know. We first tried the Federal Way location but had to switch to this location and we are SO glad we did because we were able to get the truck when we needed it. I have already recommended this location to another friend who is moving!
TERESA G.Autumn was very nice and helpful.
LEONARD S.Very friendly customer service. Autumn was very helpful.
james B.Everything was super easy, despite doing a same-day booking for the the end of the day! Thanks!
ALISON W.Had no interest in helping or even trying to sort out the issues and asked if I would just unhook the trailer myself and move it against the fence!!
Jermy Z.Great staff at this location; they are always friendly and make sure we are taken care of. We usually deal with Autumn who is always especially helpful. Would rent from this location again and refer to my freinds and family.
CHRISTOPHER E.I had a 8am pick-up time but I did not drive away until 8:45am. There seemed to be issues with missing keys while I was waiting in line.
ROBERT K.The staff at this location was amazing. I would definately rent from this location again
Gary P.Individual said 24/7 return system was broken. We arrived exactly at 6pm. She said they were closed at 6pm. She took the keys as a "favor". She signed them in the next day and then charged me for the extra day.
Patrick C.Keep up the good work, the staff was excellent! Thank you Angelica for going above and beyond.
MICHAEL F.When I called to say I would be a few minutes late the woman told me they don't stay for people and then doubted I would be there when I said I would. She also said that there was no after hours drop off at that location so I would have to keep the rental overnight. She was incredibly rude and when I asked if they could just stay a few minutes her words were “if we are here when you get here, we will be here. But you won't be hereâ€. I called the customer service line panicking only to find out they do offer easy after hours drop off. What in the world?! There are signs all over that lot saying it is 24/7 but because this woman was angry with me and bitter she chose to give me misinformation. All this coming after a last minute rental for an important job after my vehicle broke down. A little ounce of kindness goes a long way, especially after an awful day. We will never use this location again
NICOLE W.Nothing, everything was fantastic
JEFFREY K.Your system had me going to 3 places to find my truck. Your supply chain system needs a ton of work. Your staff is catching heat for issues corporate should be handling better. I saw one guy have a confirmation but no truck at all. Had movers in place and an expired lease but no truck. The rep at the desk caught the heat for that. Do better. Smh
CHRISTOPHER S.The ladies were very busy when I got there with at least six customers of which they handled very quickly and Efficiently! What a great crew very professional would recommend to anyone
ALAN B.Brandi was very helpful and polite
SHANNON R.