Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I am not impressed by a business that trys to steal pennies because they can. The recorded mileage was one mile wrong at pickup. I made them aware. They stole $1.19 from me. The also guessed the fuel higher. I took a picture, they stole another $8.00. A little over $9.00 kind petty. It shows the character of the management.....Sad!!!
My unit smelled like wet basement when we were given the unit. I probably should have asked for another unit, but since they are all outdoor, I assumed they all smelled the same. I only needed the storage for one month, so I placed my items there, and a month later when I came to take my stuff, I had condensate on the hard surfaces (plastic containers) and the boxes were damp. All my stuff had that wet basement smell, but I unpacked all my boxes at home pretty quickly within a few days, so did not discover any damage (like mold) yet. My stuff was there only for one month, and I would not recommend to use this storage facility for longer than a month, as there is no climate control or even some sort of ventilation or dehumidifier installed in those units, and the bottom of the units sit directly on the ground.
Seat was in pretty bad shape; driver's window was "leaking" air. Loud, cold.
Truck was not a good comfortable ride, 2300 miles no cruise control, not equipped for long haul up and down mountains. Very very bad on gas.
the people that help me there are very professional and go out of their way to help, especially the young lady that works there,
This review will be followed by a letter to UHaul because of the completely unpleasant & challenging experience it was. The truck was dirty when I picked it up. It had items in the cab from the last customer. It was a local rental, and I informed the reps on the phone before I picked up the truck, as well as when I picked it up, that I would need an extra day. Both times, they said fine but would charge me for an add'l day. After I drove home, I got a call from a "Tisha" informing me that I had to have the truck back by the next day. I informed her, as well, that an add'l day would be required & that I was told it was ok. She said the local reps should not have given me the truck, scolded me, then hung up on me. The following day, when I called to check on the add'l day, the rep informed me that the record had been flagged by Tisha to NOT allow the extra day. Also, that the truck would be considered STOLEN. She contacted the local dealer and was able to secure the extension. After returning the truck, I was billed $125 for CLEANING. I was beside myself. Seems to me that charge was retaliation for standing up to them, and making them follow through on their assurances. I suppose that I got someone into trouble by escalating the issue, and the thought they could get back at me by charging the $125. I am completely disgusted with your company, and will in the future use Penske or Budget...even if they cost more.
Great service, calm even when super busy. Efficient, professional, and friendly. No, they are not my relatives... ðŸ¤
Keep up the excellent work . The employees made it simple. Thank you
The uhaul employees were great ! However the truck was just a little beat up and needs some maintenance work for example there's a severe exhaust lead. So loss of power and had to spend more on gas ! Also drivers door does not close completely so wind whistle for 600 miles.
Wanted to thank Larry for his AMAZING professionalism and hospitality! A great asset to the organization! Will definitely spread the word! Thank you!
Rented 10 foot truck. Gas was not filled all the way. I returned truck with full tank and they did not want to give me a discount.
Good customer service, freindly and helpful
The truck was pretty beat up and it had an exhaust leak.
Told location on returning truck to maintenance your trucks and don't put people in a dangerous situation. With faulty equipment that needs to be replaced.
the employee's were great, very helplful
Your website was down when I arrived to pick up my truck. I had to wait for about 45 minutes before it was functioning enough to pick the truck up. The handle on the driver's side door was broken from people pulling on it to get in.
Excellent service!!!
Great customer service and easy to arrange
The service person was professional and helpful.
A very smooth and easy experience. Nothing comes to mind for an improvement.
Sweep out trailer before renting out to next person.
After calling about availability before hand and arriving within 30 minutes to pick up a trailer - it had already been rented out. Told to go down the street. Picked up a truck- 20 minutes of waiting - informed about 4 per gallon charge but not $30 fee. Went from original quote of $34.95 to bill of $145.93. Called office told to call customer service. Called customer service- told that they “should have done...†absolutely NOT satisfied with service or answer. Will NEVER recommend Uhaul or use again. Product was fine people didn't care about service or customer at all.
I can't imagine it being any faster, great service
Good and fast service.
Beep Beep GO U HAUL
Nothing
There was take out in the cab of the uhaul that wasn't ours. And we tried turning the truck in virtually and the app wasn't working so we had to pay the $25 cleaning fee because we couldn't prove it was clean.
This location was good but the one prior (12 and L Tacoma)to here that we tried to use was useless and rude. Our reservation process on the phone and then dealing with the first location was a nightmare. So bad we had to get a hotel because we couldn't get a trailer the day we needed it. I will really try not to use Uhaul in the future because of this experience.
Excellent service!
Quick and friendly service. Clean truck
Not sure why the female young employee was exempt from wearing a mask in the office by the front counter. Both coming in to rent and return... no mask no attempt at it. The male employee pulled up a mask both times I came in. So is it a state regulation to wear it or not? Just asking!!!
Everyone was beyond friendly, helpful, and efficient!
Manager was very rude and inpatient.
Provide information on make/model of trucks available.
No comment
Send me to the correct center for pick up. The address given to my pick up location was not correct has they did not have my equipment
Clean and staged vehicles, ready for use. My advice don't forget to rent during convent hours such as, not during rush hour cause that means more gas and less time to meet your time hack to return uhaul
Great customer service!
Not sure if it was this specific location or not but when we tried to return the rental after hours the website would not work. They charged us $20 the next day even though it wasn't our fault we couldn't use the link they provided us to do after hours return.
Very helpful, professional and efficient
Excellent service! Very helpful and efficient
Very friendly and helpful.
We were sent to 4 different locations because of the mess ups uhaul made.
Very satisfied with the customer service...they were very professional. Thank you
I booked the rental at a location 5 min from my house and was sent to a location 30 min from my house. This was irritating and put me behind on my schedule.
Ensure that credit card/chip readers are operating properly.
The front end of the vehicle felt loose like a ball joint was going bad. With a 900+ mile drive that I had I didn't want to have to worry about anything. The truck made it but I constantly have to think about avoiding dips and bumps.
Everything for me was perfect including the self drop off
1. Clean the interior - COVID - duh! Interior windshield had debris sprayed on it like from a cough or sneeze! 2. Check the tires - Driver side rear tire was worn past the treadwear lines. 3. Check rear door operation - Rear door return spring cables were wrapped around the mounting bar and door would not close. 4+. Check alignment. The vehicle pulled to the right for 400 mile trip
Joseph was terrific. Very helpful; got me set up quickly when my vehicle wasn't as tow-ready as I had thought, and was even planning to stay late for a last minute customer who called to say they were running behind.
Know where your equipment is! We were given three different locations for pickup and told on pickup our return would be Kent but when he printed our receipt we had to drop off in Federal Way. Very inconvenient
Great customer service quick check out check in
Blatant disregard for any amount/price/product quoted online.
I didnt need your storage unit after all.
I don't believe that any fee deposit or pre-charges should be collected for making a reservation. My relationship with Uhaul has been for over 30 years consistently. I have never seen this procedure.
Will be back if I have storage needs in the future!
Easy check-in. Helpful staff.
Thanks for all your great services!!!
Horribls. I was told that I couldn't leave my car there although the website said that was an option. Was told that my reservation was not there and my confirmation number wasn't there and hung up on.
Very friendly great prices and very nice units had exactly what I needed.
We were able to find proper storage for our 30` travel trailer that was an affordable price. The manager was extremely helpful, the price is affordable and the hours work well with our schedule.
Nice employees and easy transaction.
