Staff was great
DAVID R
Customer Reviews for Express Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super nice and helpful and always in and out with no crazy wait time
travis cGreat service by Nathan.
Bob RI needed a trailer and the attendant was very helpful in getting me signed up and the paperwork done in short order. It was nice dealing with a young person with some manners.. He knew his job, and was very efficient at doing it. Thank you
Steven GIt was great!
Ernest WRented cargo van. Good price and was available for pickup at the designated time.
mark tNathan had great customer Service! Thank you for a great experience!
Autumn CHave IT support fix down issues in a timely manner.
Don MDon't redirect my reservation to a location 20 min out of the way. It cost me $100 in ubers. Also, had to wait 15 min because the guy before me was late. I almost missed an appointment. Bad experience.
Casey HThe customer service was excellent. They helped save money . By pointing out that the truck I wanted was not necessary. Saved both in rental cost and fuel savings. We drove close to 300 miles ( one way rental ). Fuel use was cut considerably. In a truck I was more comfortable with.
benjamin lGood.
Donald AThe truck that we had Reserved was there for us. It did work out and we got a cargo van. Still if you reserve something it should be there for you.
Dan TThe trailer had dried mud in, however Cassie helped clean it before I left. Great service, friendly and efficient. Cassie is outstanding to work with and makes it easy. I am a repeat customer and will continue to use this location when the equipment I need is available.
Joshua CFriendly, easy to work with, and everything completed in a timely manner.
Richard LFuck this stupid computer shit I rented it from a person why can't I pay a person.. .....
Tim DWe rented TWO 6' x 12' open trailers from TWO different locations and were able to load almost 50 bins per trailer (x2 = 100). I highly recommend renting from U-haul.
Heidi HAwesome staff!!!!
Pam WI drive box trucks for a living, something is up with that transmission. Shifts into 3rd way late then immediately jumps to 4th. This is tuned to drain gas.
Jesse CVery easy to deal with. Friendly and should get a raise!
Gary WWhen we do mobile pick up and drop and designate the time, we expect to do so. There’s a reason we select the times and times to return for a reason. Not to get attitude from the counter and told we bring it back by 430 pm or we keep the U-Haul till next day when business re opens. Night drops ? Doesn’t designate we must return so early or not until next day. I’m not sure I’ll continue renting from U-Haul.
Henry MA+
JORGE RMy experience when I got the key was fairly good, however the person at the counter apparently did not give me all the information regarding what I was going to be charged for. When I went to drop off the key the person was rude and gave me misinformation about what I was going to be charged. I read the receipt that was sent to me and had to call the location because they were charging me double what I was supposed to pay.
Jessica JThe 10’ box U-Haul doesn’t have the walk way to it. I recommend one gets placed on it so it would be easier for the person moving heavy and big things.
Terri Lfully explain to customers that no night drop off means vehicle cant be left at facility at any time after closing
John MIt doesn't matter the day, time or hour the staff is always cheerful, positive and eager to make the experience smooth and painless. The individual I have dealt with most and one of the reasons I keep coming back is Cassie - always ready to ensure service is A++.
Ray BI ONLY do business at this location due solely impart to the professionalism, pride of work and dedication of Cassidy.
Ray BThank you for your service
Fusitele TTook care of an unexpected issue quickly to get us on our way for an out-of-state move.
Angela HI got home and my phone notified me that an Airtag had been with me since I left the uhaul pick up location. It was on the inside of the uhaul trailer stuck on the top left. I notified staff and they said it is probably uhauls tracking system, which none of my paperwork said anything about an Airtag.
Jorge VMatched fuel level (which was extremely low) from when we picked up and was over charged for fuel. Dispute with photos filed #4635714
Jesus AThis is actually my favorite U-Haul rental location of all time. The facilities are the best because it’s a big open lot and the staff is fast. Other places that are more modern everything takes longer they have to let you through the gate. You have to hook up everything’s long walk it just everything takes longer but at this place it’s fast and the staff is great especially Kassie
JOHN HThe young lady did not strap my car in correctly. The straps on my wheels feel off and she did not put the chain on either. It could’ve have been very bad if I was not notified by a person while I was 5 hours in my 18 hour drive. Not very professional. This needs to be fixed so nothing happens in the future.
Maria RAt the Meridian and 142nd Uhaul, it costs another $20.00 to do a night drop off for a trailer that costs $20.00 to rent because of "increased theft". Instead of investing in additional security measures (like locks), and/or supporting tougher law enforcement, typical big woke business supports increased crime by passing the additional insurance costs onto good, law-abiding customers at twenty bucks a pop. This is what you get when lazy corporations make college degrees mandatory for management positions. Garbage in, garbage out. Otherwise the experience was fine thanks to the squared away young guy, Branden, who helped us. You should put him in charge of the whole company, and whatever you do, don't send him to college, or he'll be advocating for "Free Uhauls for all!".
DOUG DThe woman who helped me was very nice and accommodating despite having to deal with a rude customer while helping me. She was professional, personable and kind. She explained everything thoroughly and did a wonderful job. Thank you.
Jared SCassie was exceptional. Definitely would use this location again in the future.
Fredrik CExpress Storage 14214 Meridian Ave E Puyallup WA 98373 ..The Best
JORGE RIt was a superb experience and the employees were amazing. Very informative and very helpful. The experience was so great I considered buying my own trailer and decided I will rent instead! Thank you!
Nick BGreat customer serv. Excellent overall explanation on contract before leaving office
Sandy AExcellent
Tawney JCustomer service was great
Oscar KReserved it needing pack of blankets. No problem on website. Went to pick up equipment and suddenly they say "We don't have any blankets"!! This is a MUST to know when you reserve.
Phil LThe staff was very friendly and they helped me find ways to save money.
darnell dThe woman that was working there was very professional and very prompt when it came to bringing out the truck and then taking the truck back
kenji cThey told us that we could bring the truck back the next morning for no additional charge and we got charged another full day.
Lisa KNothing. They always have great customer service and go above and beyond with helping me.
WILLIAM HExcellent customer service experience.Fast ,speedy check out and check in process
Jeffrey DIt's so much easier to refill gas to a "full" position than trying to gauge the tiny tick marks from E to F. I think all vehicles should be FULL when sent out. Other than that, it was a very seamless experience. Thank you!
Amber AExcellent service by Cassie, she knows what she’s doing and is very efficient and helpful
Alan BEngine struggled to switch gears. Maybe needs a tune up. I would not have trusted this truck to make a long trip. Put my dollies in the wrong truck so I didn't get to use them. No lock box to drop off after hours.
Linda CCharged me an extra day after I told the gal in Rufus that I needed to return the truck in the afternoon and said that would be fine. Didn't expect to see all the charges taken out of my account. I want refunded.
James HThe ladies are very cheerful and helpful. They should get a raise!
Gary WThe drivers door is quite difficult to close.
Raymond Mgreat customer service, got checked in and out without a hitch
James SRetire the old junk
John LCalled day before to reserve, picked up on time with no issues and returned the appliance dolly later the same day. EASY PEASY. Thank you, Ethan and Casse.
linda lPut some air freshener in the office please
TAVITA I