Customer Reviews for Express Tire and Auto
(U-Haul Neighborhood Dealer)

182 reviews

506 E 4th St   Russellville, AR 72801

(479) 858-6108

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(479) 858-6108

506 E 4th St
Russellville, AR 72801

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

alyssa W. 
Rating:
5.0

Customer did not leave a comment.

Shelby H. 
Rating:
5.0

Customer did not leave a comment.

Carol G. 
Rating:
5.0

Customer did not leave a comment.

Jessica M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan C. 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
4.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
5.0

Great people friendly

paul D. 
Rating:
5.0

Customer did not leave a comment.

Erik D. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL M. 
Rating:
2.0

They were more interested in the tire business than Uhaul. Luckily I have moved enough I was familiar with all of the equipment and hooked up the trailer, lights and checked everything up myself.

RONALD S. 
Rating:
4.0

Very friendly and willing to help me with a special situation. Much appreciated

Joe L. 
Rating:
3.0

Customer did not leave a comment.

John M. 
Rating:
2.0

Customer did not leave a comment.

Teah E. 
Rating:
5.0

No need to improve. Friendly and welcoming staff!

Josh W. 
Rating:
5.0

No need to improve. Staff was very friendly and helpful!

Josh W. 
Rating:
5.0

Customer did not leave a comment.

Rosalino A. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Barry W. 
Rating:
5.0

Customer did not leave a comment.

neylon P. 
Rating:
4.0

They always have what I need.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
4.0

This location has become my go to U-haul.

MICHAEL B. 
Rating:
1.0

I got overcharged, I got cheated. The truck had a very sharp butcher knife under the seat and a fast food bag of trash in the glove compartment. The windshield was filthy and the was no washer fluid. I picked up the truck at 5pm on Wednesday and told to have it back by 9am on friday and charged for 2 days. When I picked up the truck it had less than 1/4 of a tank in gas. I only drove 34 miles an put in 5 gallons of gas to about the same level as when I got it. He wanted to charge me $30 more dollars for fuel so I put another 5 gallons of gas in and was still charged $155 dollars. This is a total scam and I got ripped off by your uhaul employee at this location! I am a frequent uhaul customer and did not like the way I got over charged and treated by this location.

randall S. 
Rating:
5.0

Highly Professional Business...

Leroy M. 
Rating:
4.0

Needed a dozen furniture pads and was going to request two dozen when I arrived, but they only had a half-dozen available. Caesar was great to work with though and was doing his best!

Shelby H. 
Rating:
1.0

Cockroaches were filled inside of the unit upon opening.

MATHEW H. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Very pleasant and easy to return.

Michael A. 
Rating:
5.0

very easy to do on line and just pick up the vehicle great web site .

Matthew F. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

N/a

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

sam L. 
Rating:
5.0

Let Mona know that you appreciate her. My wife and I certainly do!

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Billy G. 
Rating:
5.0

Customer did not leave a comment.

Earnest C. 
Rating:
3.0

I felt the reason to reserve was so you didn't have to spend 30 minutes getting the equipment

Donna G. 
Rating:
4.0

Customer did not leave a comment.

APRIL W. 
Rating:
5.0

It was all good

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Warren H. 
Rating:
5.0

Customer did not leave a comment.

don A. 
Rating:
5.0

Customer did not leave a comment.

Jimmy T. 
Rating:
2.0

I requested a 15 ft truck, got a 20 ft. My brother picked it up so I did not know this. It was to big, I didn't even fill it half way up. Ceasar did not notifiy me and charged me more. Very unhappy. And I rent uhaul all the time, but will think twice next time. I would like the over charge back gor truvk, tax and the amount of gas extra I spent.

MARY S. 
Rating:
3.0

my experience was great. the truck was clean, easy to drive & back up. I love the lights inside the back of the truck, the low deck & the ramp was nice & long enough to reach across my porch steps to the deck of my porch. my only problem was trying to check the truck in on sunday,, because I'm just starting to learn how to use a computer. LYNN C.

LINDA C. 
Rating:
5.0

Customer did not leave a comment.

Anne Marie S. 
Rating:
5.0

Customer did not leave a comment.

karl W. 
Rating:
5.0

Trailer jacks on 6x12 trailer. To heavy for most people.

karl W. 
Rating:
5.0

Customer did not leave a comment.

Mary T. 
Rating:
5.0

Customer did not leave a comment.

Russell R. 
Rating:
5.0

The check in/out process is superb. They were very friendly and professional. I have used this location twice. The equipment was well maintained and functional. Excellent experience .

Dawn B. 
Rating:
3.0

Customer did not leave a comment.

John T B. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
3.0

No one was on duty at the time of my drop off. The parking lot was very tight due to some concrete repair, but managed to get it dropped off with no issues.

Jason H. 
Rating:
5.0

Very helpful & professional staff! I had tried tti reserve a truck a Cole weeks prior & apparently never got to the end & finalized the reservation. So, when I showed up, I had no reservation. They went above & beyond to find a truck for me.

richard A. 
Rating:
4.0

I reserved a 20' truck. When I arrived, only a 15' truck was available. I had no choice but to take it. As a result I had to leave behind a couch and 2 bedroom dressers.

JIM G. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Linda C. 
Rating:
5.0

Very easy rental. The employees at this location were friends and professional. The trailer we rented was clean and we'll maintained. It got the job done.

Sammy B. 
Rating:
4.0

Customer did not leave a comment.

sulaan A. 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
1.0

Truck died and would not start. Called location and they referred to uhaul 800#. Oh hold for an hour. We ended up repairing ourselves. Location could have sent someone to check battery. Very unhappy will not use them again.

River valley she B. 
Rating:
5.0

Great job!

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

PAUL T. 
Rating:
5.0

Customer did not leave a comment.

Kailon J. 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
3.0

Customer did not leave a comment.

Ben C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
3.0

Customer did not leave a comment.

James M. 
Rating:
3.0

Customer did not leave a comment.

tamara J. 
Rating:
5.0

He was very nice and checked out my uhaul without any problems.

Kimberly L. 
Rating:
4.0

The Contract duration could be explained verbally ensuring the renter knew the expected return date.

Bobby S. 
Rating:
5.0

Customer did not leave a comment.

Susan N. 
Rating:
5.0

Customer did not leave a comment.

holli S. 
Rating:
5.0

Super nice people - went above and beyond to help. Had a malfunction in our hitch and he fixed it for us!

Calvin M. 
Rating:
1.0

First, we rented a 26 foot truck and were given a 20 foot truck, which caused up to make 3 additional trips with our two vehicles because of the 6 feet we did not have. An extra $75 in fuel is not what we were counting on - really unfortunate. When we realized we were given the wrong truck, we did not have the time to unload the truck to get the correct truck to then go back and reload everything - along with being charged mileage. Also, we did not appreciate the cat food put along the back bumper - we are guessing to feed a stray cat in the area. We don't have pets and do not need pet food on our furniture as we move.

Alaric W. 
Rating:
4.0

Customer did not leave a comment.

Sam C. 
Rating:
4.0

The employee who helped me was great. no complaints from this location. I do have complaints about the customer service of the uhaul moblie phone number i had an issue getting the uhaul door to close and the first 3 times i called the people who helped me disconnected on there end before i was helped so i was stuck for another hour untill i got ahold of a man who took care of me and then it took one more houe after that to get the service to fix the door. very inconvenient and frustrating that the first 3 people i contacted at uhaul did not help me.

Bradley H. 
Rating:
4.0

Customer did not leave a comment.

Heath S. 
Rating:
5.0

Customer did not leave a comment.

Brandon S. 
Rating:
3.0

Do not have any info about the drop off location

clayton C. 
Rating:
5.0

Customer did not leave a comment.

CAROLE T. 
Rating:
5.0

Very friendly and professional.

Donald T. 
Rating:
4.0

Customer did not leave a comment.

Randall F. 
Rating:
1.0

Uhaul owes me 440 dollars from being charged twice for no apparent reason, if my money is not returned I will be contacting corporate for legal actions, this was horrible!

Paul K. 
Rating:
5.0

Awesome representative. Helped us even though we were running late!! Highly recommend!!

Calvin M. 
Rating:
4.0

Customer did not leave a comment.

Eldred J. 
Rating:
5.0

Customer did not leave a comment.

KEN G. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Janet R. 
Rating:
1.0

I put fuel in truck and only drove 10 miles. I was charged for 7 gallons of fuel. Lies and theft. I want this reimbursed. I hate when people steal from me. The fuel level was at the same level I signed out the truck.

Darin L. 
Rating:
5.0

Customer did not leave a comment.

Jeannie H. 
Rating:
3.0

Customer did not leave a comment.

Brian R. 
Rating:
4.0

Customer did not leave a comment.

MELVIN H. 
Rating:
3.0

The shop is part of an auto mechanic's shop, so it was quite a bit dirtier than I would have expected, but the service tech was friendly and helpful, and that makes up for a lot. :)

joann M. 
Rating:
5.0

Customer did not leave a comment.

michael F. 
Rating:
3.0

Customer did not leave a comment.

Melvin G. 
Rating:
5.0

Customer did not leave a comment.

Zachary N. 
No reviews have been submitted for this location.

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