Customer Reviews for Express Tire and Brake

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Express Tire and Brake

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Mary B.
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Customer did not leave a comment.

Mark L.
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We reserved a 5 x 8 trailer. We called the location the day before our scheduled pick up to confirm if the trailer was already there and if it could be picked up a couple of hours before our scheduled time the next day. They confirmed the trailer was there and we could pick it up anytime the next day. When we arrived we were told that the trailer was not there, they didn't have a 5x8 and that all they had was a 4x8. We didn't have a choice but to take the 4x8, which when we got it home we saw that it was dirty. The inside of the trailer was covered in dirt, there was an empty package of paprika on the floor and dirt all over the trailer. We returned the trailer exactly as we got it and then we were charged $15 for cleaning. Horrible experience all the way around.

JEFFERY D H.
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Customer did not leave a comment.

Walter W.
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Great experience. Needed a quick solution and were very happy with our service.

Lynette S.
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I have no complaints

Peter B.
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Location was convenient, did the self drop off after hours.

William R.
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Windshield gets a bit dusty during storage at this location.

Russell M.
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Courteous and prompt

Brett D.
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Ensure that there is an employee onsite at the time they advertise that they open.

SEWALL C.
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Returned after hours, no problem

JOE T.
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Customer did not leave a comment.

robin F.
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they sell tires and seemed too busy to help with rental at the drop off location. but it was more convenient than the other two locations.

Robert S.
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Customer did not leave a comment.

Tobin B.
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The reason for no answer on clean and inviting is that it is a small Auto Repair Garage. The facility is old and the waiting room a bit dirty.

Deborah N.
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Have more than one person who can get the final paperwork done to speed up the process.

Karen R.
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We had to wait (1 hr+) at the site for someone that handled the rental to show up to check out the trailer to us. The trailer had a surge braking system that we did not request, this caused unusual large amount of fuel usage because of the type of highway systems traveling on.

JAMES BISSELL B.
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None really

joseph R.
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Very frustrating that Fredericksburg has only 1 place to return a trailer. The other 2 dealers will only take trucks. This location is rude and will not check in your trailer. I had to call to get a location to return a 30 minute wait. I went back after hours to not deal with a rude person. The place is a mess and no organization. Awful representative of u-haul.

PATRICK D.
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Great service at drop off location and pick up

RAYMOND W.
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Excellent equipment and knowledge able

janie R.
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Customer did not leave a comment.

Keith D.
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Drop off was a little challenging. The yard was congested.

TERRELL ZANE L.
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Customer did not leave a comment.

RAYMOND B.
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All good. Have used this location three times. All went well.

Carl G.
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Customer did not leave a comment.

Larry M.
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Customer did not leave a comment.

Eric C.
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The movers I paid for never showed after we communicated they would be there. Had to get friends together to help me move. Almost 2 weeks have gone by with no refund. I will tell my friends and associates never to use UHAUL because they owe me a lot of money!

Gerald L.
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Customer did not leave a comment.

India L.
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Used the "phone" pick up and drop off method. Easy to use and convenient. The only problem I had was during the drop off. I had taken a picture of the mileage upon locking the door. I then dropped the keys into the slot. The store was closed. I then went to the drop off process and was asked to send a picture of the mileage and odometer. The problem occurred because I could not download a picture from my phone, which I had already taken. Since I had already turned in the keys, I could not "take" a picture. Therefore, I was not able to move to the next step of the process. If there had been a download button or mention that I needed to start the process before the keys were dropped or the door was locked, might have helped. Other than that, good instructions.

suzanne O.
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Customer did not leave a comment.

DAVID C.
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Equipment well maintained and clean

ARTHUR N.
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Could have been swept out better.

Susan W.
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Customer did not leave a comment.

Carl G.
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Customer did not leave a comment.

JANET H.
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Customer did not leave a comment.

PAUL S.
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Customer did not leave a comment.

Share S.
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Customer did not leave a comment.

HERMAN S.
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Customer did not leave a comment.

JULIANGELI R.
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Customer did not leave a comment.

Richard G.
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Customer did not leave a comment.

DSHANE B.
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Uhaul directed me to return to a location that has a sign on the door "No uhaul Drop offs" though the location had 3 Uhaul trucks in the parking lot. (I was dropping off at 11:30 pm) To save Gas, drove over to Express Tire and Brake. Could not return with Express Tire and Brake address on uhaul.com so left the key AND my paperwork in the drop box as it instructed. Called the next day to verify with Business. Said no problem, will check in as on time, hadn't gotten to it yet...2 hrs later I called Uhaul CS and they could not understand why it was taking so long and contacted owner. Around 5 pm that day I got an emailnotifying my uhaul aS finally chehecked in.

Hector M.
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It was busy and nothing was explained to me. I was just told to keep my receipt and they would check it in when they could. I still have yet to receive my deposit back as well.

GEORGE C.
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Smple transport, no porblem. Everything good and yes I will use again.

MICHAEL A.
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Customer did not leave a comment.

ALICIA H.
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Appreciate great their customer Service!

ROBERT Z.
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Serve hot pizza and cold beer.

JAMES D.
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I was the second customer in, it took the uhaul worker 45 minutes to finish waiting on the very first person. This employee wasn't very helpful and moving very slow. I will never go back there or recommend the place.

JOHN DELBERT D.
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Customer did not leave a comment.

RONALD L.
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Customer did not leave a comment.

VERONICA H.
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Nothing! Everything is great ! Also Kevin online was so polite and help me with my invoice ! Thank y'all Always there to help

Jennifer K.
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It was very crowded with other vehicles, uhauls & trailers and there was not anywhere to park the uhaul truck

Linda M.
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Customer did not leave a comment.

DANIEL D.
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Both coming in and dropping off was quick and efficient .

ROBERT D.
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Customer did not leave a comment.

Daniel P.
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Customer did not leave a comment.

John M.
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Location was closed when I dropped truck off

WILLIAM B.
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Customer did not leave a comment.

Ray C.
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Customer did not leave a comment.

RONALD L.
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Customer did not leave a comment.

BRIAN M.
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Customer did not leave a comment.

Ricky S.
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Customer did not leave a comment.

TODD N.
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Dana R.
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ROBERT M.
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Customer did not leave a comment.

Alberto C.
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Customer did not leave a comment.

John C.
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David was friendly and helpful.

Nicodemus B.
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Customer did not leave a comment.

Craig J.
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The business owner was very helpful and made the trailer rental a breeze for me.

Larry M.
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Customer did not leave a comment.

Patrick R.
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The gentleman at A-Z STORAGE in Bloomfield NM was very helpful and understanding.. I recommend anyone and every one to do business with him .. wonderful man ...

DEVIN M.
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Customer did not leave a comment.

Richard P.
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Customer did not leave a comment.

Douglas W.
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Customer did not leave a comment.

Laura W.
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Customer did not leave a comment.

Meiji D.
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Patricia I.
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Customer did not leave a comment.

Mina H.
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Customer did not leave a comment.

Margaret U.
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Customer did not leave a comment.

Raymond A.
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Great job!

Raymond A.
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Great job!

PHIL H.
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Average service, nothing bad nothing over the top.

Teresa G.
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Customer did not leave a comment.

George S.
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Original location tried sending me 40+ minutes the wrong direction less then an hour before my scheduled pickup. Would have made it impossible to do what I needed to do. Almost ruined the whole thing for me. Had to complain to get them to arrange one in the city I was in.

Guy M.
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Customer did not leave a comment.

Michael C.
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Initially rented a 6' X 12' trailer, assuming that it would allow something of a width of 63" to be loaded up the ramp. This is NOT the case. U-Haul does not make it clear that the max width for loading up this ramp is more like 54" due to the construction of the rear of the trailer. The staff at Express Tire helped me solve the problem with another option. So...my rating is strictly referring to Express Tire, but definitely not U-Haul itself.

Helen C.
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Customer did not leave a comment.

Burl W.
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Customer did not leave a comment.

Veronica H.
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Very helpful and polite

Nadiya G.
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Thank you to David for his outstanding service

Robert F.
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They were going to check in the truck later. I asked them to do it now as I had a problem with them in the past waiting 3 days before they checked in a trailer I had rented.

Bill R.
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Customer did not leave a comment.

Jeff V.
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Customer did not leave a comment.

FREDERICKSBURG B.
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Customer did not leave a comment.

BRYAN I.
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Customer did not leave a comment.

Darlene M.
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Customer did not leave a comment.

Elizabeth T.
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Fast easy and awesome customer service

Alma O.
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Customer did not leave a comment.

MICHAEL L.
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Prompt service, a reasonable price.

Gary G.
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Customer did not leave a comment.

barbera G.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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