Customer Reviews for Express Tire and Brake
(U-Haul Neighborhood Dealer)

433 reviews

740 S Washington St   Fredericksburg, TX 78624

(830) 990-1312

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(830) 990-1312

740 S Washington St
Fredericksburg, TX 78624

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

Shannon G. 
Rating:
5.0

Customer did not leave a comment.

Susan K. 
Rating:
5.0

Customer did not leave a comment.

Colin K. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah P. 
Rating:
5.0

We were very happy, everyone was very nice and friendly and helpful, and very knowledgeable. We got the large u haul and we had room for everything. Thankyou

NANCY L. 
Rating:
5.0

Customer did not leave a comment.

Ronald O. 
Rating:
5.0

I use

Hazel E. 
Rating:
4.0

Customer did not leave a comment.

GARY S. 
Rating:
3.0

Didn't get any type of paper work when returning trailer. Waited 3 days after, just needed to know so other days would not charged.

RUBEN H. 
Rating:
5.0

Get rental pick-up truck~*

CARL D. 
Rating:
5.0

Everyone associated with my u haul service was so helpful and courteous, thank you all...

billy H. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
4.0

Customer did not leave a comment.

George K. 
Rating:
3.0

Customer did not leave a comment.

Sam L. 
Rating:
5.0

Customer did not leave a comment.

NIEL M. 
Rating:
4.0

Customer did not leave a comment.

Jason F. 
Rating:
5.0

I think you could the guy was very helpful and had us in our way

Sherry M. 
Rating:
4.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
4.0

Customer did not leave a comment.

EDWARD R. 
Rating:
5.0

Very helpful staff

DENNIS B. 
Rating:
5.0

Customer did not leave a comment.

KEITH P. 
Rating:
3.0

This location does not carry supplies for packing! They need to carry packing supplies. It was very inconvenient to try to find them elsewhere. It should be one stop shop.

TIMOTHY LEE C. 
Rating:
3.0

Customer did not leave a comment.

CHARLES H. 
Rating:
5.0

Great service. Thank you.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
3.0

This was just a convenient location so we really cannot compare it to our pick up location in Houston. I don't believe U-Haul is your primary function that a repair shop.

Jeffrey K. 
Rating:
5.0

Great service and equipment

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

DONALD A. 
Rating:
5.0

Customer did not leave a comment.

KELLY A. 
Rating:
3.0

Customer did not leave a comment.

DARREN F. 
Rating:
4.0

Customer did not leave a comment.

LAURA C. 
Rating:
5.0

The young man that helped me was absolutely WONDERFUL!!

Kim W. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY K. 
Rating:
4.0

Customer did not leave a comment.

ELZIE M. 
Rating:
5.0

Customer did not leave a comment.

ABRAHAM C. 
Rating:
5.0

Good customer service

VERONICA H. 
Rating:
3.0

They currently have an employee shortage so there was a bit of a wait time, but they are doing what they can do given the current worker shortage

DAVID KEITH E. 
Rating:
4.0

Customer did not leave a comment.

SAMUEL L. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
3.0

The drop off app and procedure is fucking bullshit. I will never rent from u haul again due to your customer service and return app.

TRAVIS F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
5.0

The mobile check in is a nightmare. The area manager was super helpful though and got me through it, but if I hadn't accidentally gone to the wrong location and been given his number by a live human, I never would have gotten my rental.

Chad K. 
Rating:
1.0

The Uhaul bed was covered in oil which in turn was all over my furniture and then my carpet.

TAMARA D. 
Rating:
4.0

Customer did not leave a comment.

DONNA S. 
Rating:
3.0

The trailer I got was in decent shape but was missing the trailer Jack in the front to put it on and off the trailer ball which was a pain. I am glad I am a big guy and able to lift the trailer off my truck by hand by myself or I would not have been able to take it off. This location has a HUGE mosquito problem and I was swarmed by thousands of mosquitoes when I was attaching the trailer and then again when I was dropping it off. This needs to be addressed and mosquito fogged. The other issue I ran into is this location was overly packed with Uhaul trailers and there were no available open spots to back the trailer into at drop off and the location was closed. They need to downsize the amount of trailers they have or park more of them in the back so they have available open spots for weekend drop offs.

GERARD P. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO R. 
Rating:
4.0

Customer did not leave a comment.

Paul A. 
Rating:
3.0

On my response to the question "Was the location clean and inviting?", my "no" response needs to be more specific. Yes, it was clean, but no it wasn't what I would call "inviting". Not sure a small-town tire shop is ever "inviting". When I walked into the office area, there was no one but customers waiting, so I had to walk around back to the shop to find one. The guys that helped me were genuinely helpful.

douglas J. 
Rating:
5.0

Customer did not leave a comment.

PEDRO H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES ALLEN M. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

The drop off of truck and auto transport was seamless.

SHANE H. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

Everything was perfect. Quick, awesome customer service, truck was spotless and made my moving day from Fredericksburg to Austin easy. Thanks a ton

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

CJ F. 
Rating:
1.0

Horrible customer service at this location

John H. 
Rating:
3.0

I had to return it to the same location which added at least 70 extra Mike's and to the cost if the rental.

Carolyn M. 
Rating:
2.0

The vehicle was dirty, we cleaned with Lysol wipes but it did not appear to have been cleaned in a while. Very dirty, even with COVID concerns. Long wait to pick up vehicle at location.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL D. 
Rating:
5.0

Customer did not leave a comment.

IRMGARD J. 
Rating:
5.0

Customer did not leave a comment.

FREDERIC H. 
Rating:
5.0

Customer did not leave a comment.

MARGARET H. 
Rating:
3.0

Not charge the customer for more days than they actually need the rental. I only needed the trailer for a day, but had to except U-Haul changing for 4 days!!

CHRISTOPHER M P. 
Rating:
5.0

Customer did not leave a comment.

SHEILA R. 
Rating:
5.0

The young man who helped us hook up the trailer was very nice!

SUZANNE LEIGH M. 
Rating:
5.0

Customer did not leave a comment.

DENISE M. 
Rating:
4.0

Customer did not leave a comment.

GEORGE G. 
Rating:
2.0

The truck wasn't very clean and it steered very heavily to the right. Made my 700 mile journey almost impossible and felt very dangerous having to constantly counter steer. Awful experience. Couldn't drive over 50 mph without the truck feeling as if it was going to crash. Very unhappy with the experience and would like a refund.

DANIEL P. 
Rating:
5.0

The owner of this location was very helpful, friendly, very efficient and knowledgeable, and just a pleasure to deal with. No complaints!

CARL S. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
4.0

When we turned in the unit no on was there. Fine. When we tried to use the app you texted me to notify that the unit was in fact returned, it stated that my locator was not turned on. Tried it 3 time , same result. My locator had to have been turned on because I used apple maps to find Express Tire. Your system has a glitch (my opinion)

Rick T. 
Rating:
3.0

Customer did not leave a comment.

Chad L. 
Rating:
5.0

We are moving to the area and have used them. They have always been good to us. We received an email telling us that all the Uhaul dealers in the town we contracted to drop off to were not accepting drop offs and would have to drop off in a dealer 30 miles away. I called the dealer I usually drop off with and he let me drop the trailer there.

DENNIS C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
3.0

Mosquitos everywhere.

Monte L. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
4.0

Easy and efficient. I have used this location for many years of service and truck rental. Great people

DONN W. 
Rating:
5.0

excellent

EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

NATHAN C. 
Rating:
5.0

Customer did not leave a comment.

Dane D. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
3.0

Dropped off on a busy day within two day travel allowance, with many customers waiting. Cleared by personnel without any paperwork confirmation. Charged one extra day for late dropoff. Reported mistake to 800 number and charge was dropped..

Robert P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

Not needs to be changed.

GRACIELA V. 
Rating:
4.0

Software app for me to take front and back picture of driver license did not work when I did online order. Also, finding all those hitch, mount, and ball ratings was a pain. I have rented from this facility three times before but did not like the length of the checkout time. The online order/ reservation still took too long. The software should keep a database if my vehicle for copying, but not keep my driver license or credit card on file. Good news was that the fellow checking me in was very good at keeping me informed and communicating and should be commended.

BRICE S. 
Rating:
5.0

To me everything is great walked in got help right away and the employee was kind.

GRACIELA V. 
Rating:
5.0

Customer did not leave a comment.

DENNIS S. 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Hiram W. 
Rating:
5.0

Local company great However, application submission through uhaul website at this location took 20 minutes! Kudos for scanning DL but processing was very slow

DARRELL W. 
Rating:
3.0

They were not there. I really cannot answer any questions about them.

Perry W. 
Rating:
5.0

Very easy to drop off at. Nice location maintained very well.

Todd W. 
Rating:
5.0

Customer did not leave a comment.

dan R. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
4.0

Customer did not leave a comment.

MINA H. 
No reviews have been submitted for this location.

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