Customer Reviews for Express Towing and Recovery

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Express Towing and Recovery

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JOHNNY H.
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Customer did not leave a comment.

Scot S.
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Very old printer so it takes a while to print. This is a wrecker shop so it is not their main business. Very dirty. A woman should not be picking up from here.

Joe S.
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Did did a great job checking us out !

William T.
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Turned truck in before rental time was up but was charged for an extra day.

John S.
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Douglas T.
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Doug T.
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KIRK C.
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Isaiah K.
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Larry K.
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Joseph R.
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Andrzej M.
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I dropped the truck of on Thursday morning and they did not check it back in till Friday night. And charged me for extra miles! So it was OK to send me an hour away from my home to the pick up location than another 30 minutes in the other direction to pick up the tow trailer and charge me for driving around to pick up your equipment. Not cool U-Haul. I was also told that if I bring the truck back with a quarter of a tank of gas I will get credit for it since I got it on empty. No credit just an extra bill.

Chris K.
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Michael S.
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James C.
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MIke B.
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Timothy K.
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Donna M.
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Very nice people!!

Charles S.
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The staff there was very friendly and helpful and seemed generally concerned about the cleanliness of the equipment that I rented

Tammy I.
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Anita M.
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Only because I won't recommend UHaul!

James S.
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This location was supposed to be open between 9am to 2pm. I arrived to drop off trailer at about noon and location was closed up totally. Another customer was there also to pick up a trailer he had reserved, but could not get because it was closed up. I would tell people to avoid using this location for their U-Haul needs.

Cyril J.
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Cory R.
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OBIE W.
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marvin D.
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Have better signage for late drop off

Tim B.
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It was an auto repair shop so I was not expecting a clean place. Jason was very competent and professional.

Express A.
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Trailer lights did not work. Had to wire them ourselves.

david B.
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Robert P.
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Toni H.
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We are very disappointed with uhaul and the rental agent. Both have promised call backs and we have not heard from either one. We were billed additional charges and late fee without any notification.

RUSSELL G.
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Had a small issue bur Jason at the site and the Regional manager Roger, and the very Nice lady in customer service Miss Kathleen W. was very helpful and understanding and resolved the issue in a very timely manner. I would like to thank all involved very much and will return to U-Haul in the future.

Robert P.
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adriana B.
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joyce B.
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Toni H.
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Will be picking up trailer at this location for round trip. Was extremely helpful.

Mark M.
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Hard to find. Way back in the rear. No one to meet me up front. Had to go around back to find someone

Ralph W.
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no one present knew how to process a returned truck, three other businesses going on at the same time, tediously slow.

tracy D.
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i gave them 1 star because it wouldnt let me give any less. the guy named roger was very very rude and caused my daughter to have a panic attack and end up at the hospital. will NEVER rent from uhaul again

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Use the other u haul on hwy 127.

Crystal B.
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It would be nice if I wasn't having smoke blown in my face. The truck was missing some. Plus I need a refund on my boxes I paid for that I haven't received.

FRANK G.
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nice guy was helpful with answers and pleasant. Had trouble with computer.

STEVEN C.
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The guys here were great even staying open later for us to get the trailer.

HARLAN L.
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Customer did not leave a comment.

Andres D.
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Training

James M.
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JOHN H.
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When I arrived, the location did not know about my rental reservation. I had requested a different location, but when I arrived, I was told they did not have a 5x8 trailer and my reservation was sent to another location. Since U-haul is the only company that rents trailers, they can get away with treating customers like shit.

KEN W.
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Wallace C.
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Nice people, very professional.

paul H.
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Harlan L.
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TIMOTHY M.
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We had to go to 3 locations before we could find a UHaul that could help us. That was a bit frustrating but we finally got our UHaul trailer at West Ave.

laura W.
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Joe W.
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Make sure vehicle info. is correct. Had my towed vehicle as a suburban not a pick up. They said i couldn't even rent the auto transporter. Once we figured out the mistake and corrected it everything went smoothly. Overall I was very pleased with my rental and experience. Joe Wargo

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