The establishment was unprofessional. When we returned the Uhaul, the owner was conveniently in the shower and unable to process our return. We had to leave with the “promise” that we would get a receipt emailed. We were then overcharged mileage by 10 miles.
Keri M
Customer Reviews for Extended Stay Inn & Suites
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My pick up time was at 9:30 I get there and there no one at the office till after 10. On top of no o e being there when someone shows up there RUDE, DISRESPECTFUL, the truck or the equipment was not ready or available, they .are you feeling like your inconvenience them on top of the rudeness. Also they where told I would being paying cash when I returned the truck they billed my card before the truck was even RETURNED.Had all wrong INFO and billed over the amount it was. Now I have to call U Haul to get my mo ey returned due to being over billed and they REFUSED to give me a RECEIPT.
TAMI M