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ron l
Customer Reviews for Extra Hands At Southbound Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone was so helpful and kind here! Such a great experience.
KATELYN MWe had issues with self checking, early checkin. Could not upl9ad photos of cab or inside of truck or overall exterior.. Only photo we think got uploaded was odometer and fuel gage. We attempted multiple times but it never worked properly online. I picked up truck in Charlotte at approximately 7;10 am and it was still dark. Left review informing that passenger window was open when I got in and rain had soaked cab abd dash the night before. Also never got walk around of vehicle with any mentions of fuel level, mileage, pre-damagescetc. But know we took good care of it, referred and tracked mileage, etc.
Scott SHad a very positive experience, awesome folks checking me in!!
ron lNothing!!! It was perfect….. I will rent from them again… Do do
FONSTEINA BGas mileage was rather lower than I expected.
DAVID HNothing. Everything went as planned. Made my reservation online and picked up the truck the same day.
Matthew TWas greeted by a rude clerk as I was returning the vehicle. I was driving a 26 truck with a vehicle transporter and was not experienced in performing parking maneuvers. Yet the clerk insisted I move the truck. She said " I don't have time for this today" She was disrespectful and we both had words. I told her to F Off and went about un hooking the trailer. I am fairly certain the bill was "padded" but I did not feel safe enough to argue with these people about the charges. 3 of them, one of me. Hopefully I will be able to contact UHaul to verify the charges.
HUGH SOwner was super friendly and helpful. Will use them anytime we need hauling assistance.
Fran RI don’t know if you want my reservation where you are. I was trying to charge me for two days. Because I picked it up 20 minutes early but the customer service rep at the pick up place went above and beyond to find out why. Did not hold me up made phone calls and then contacted me to explain what was going on. Was a great experience.
Michael MVery friendly service. Super nice guy.
JAMIE BOperator at the time, a woman, refused to remove the rental trailer my wife's vehicle stating, "that's not my job". After struggling unsuccessfully for nearly one hour my wife told the person she was going home to get a jack to lift the trailer from her vehicle. Now the person tells my wife "you can't, I already checked in the trailer". Then adds "you can use the Uhaul jack", produces it and walks away. Eventually my wife was able to remove the trailer. In addition we were advised that the 4 day rental ran from 9am Sept. 9 to 9am Sept. 13, 4 days. My wife arrived at the drop-off at 9am on Sept 13 but the operator charged her for an additional day. This was a terrible and inexcusable experience and will impact our decision making regarding future rentals from Uhaul and in the now unlikely event that we will ever use Uhaul it most certainly will not be from this location.
Michael CVery friendly and helpful.
Tara ENothing this place was great!!
Scott BVery nice and helpful. The checkout process could be a little easier on your end. The lady that was helping me had not done check out much and it was not very user friendly for her. I am not saying anything bad about her, she was doing everything she could, and was very helpful, but it looked like the computer check out could be a little easier on her end.
David CVery nice and helpful lady!
Michael SExcellent customer service
Daneil SFelt that I was over charged when item was returned. The facility charged me for two extra days when in fact it should have been only for one day. Disappointing to say the least. I did not have the rental for 4days period.
michael eThey were great.
Keith WA couple of snafus with the computer related process but customer service at the location as top notch.
Jose AHe said as helpf as he could be for that small drop off location. He owns the store next door I’m pretty sure an wasn’t very trained in drop off location. Need a bit more experience on that but it was a drop off location for us. My husband thought that was where we had to drop it but by then we were closer to the hwy 17 drop off bit we went to other locations. He learned that it could be dropped at any drop off closes to where we were at at the storage locker.
Nancy sGentleman was extremely nice. The location is a convenience store that has been there quite a while. Very dated.
Robert AI am happy with the service it was easy, and they gave me great service.
Fallon DAbsolutely no help.
Walter AThe staff at the Southbound Market were so helpful and kind and patient with us when we needed a truck at the last minute on Sunday. Will definitely be going back to them if I need any more moving help in the coming weeks.
jessica fGreat overall experience!!
john MThe men in the store were friendly and helpful but this location was so desolate (not the guy's fault). I was trapped there for hours as the town was tiny with virtually no services. No Uber, no Lyft, no local taxi. I searched for hours before I was able to find a very expensive cash only taxi to get home. There should be some kind of notificaion about this ahead of time warning customers that they should plan ahead if they need a ride home.
LAURIE SExtra Hands went above and beyond to make our rental experience quick and easy. She notified us well in advance that the truck was available, had all of our extras ready to go, and (because we did online check in) got us in and out in less than 10 minutes. I highly recommend them!
Charles BLocations were great, but by uhaul telling me where I had to return the vehicle cost me an additional 17$. My total estimated pay was calculated from the pickup, to my end location. However I was told by uhaul I had to return the truck to a uhaul dealer 15 miles away, even though there was a uhaul place 1.5 miles from my new house. So I had to spend an additional 20-25 minutes round trip to drop the truck off, then was charged the additional mileage I didn’t have a choice to drive, and was not part of my move. Pretty shitty to charge a customer additional fees to do you a favor and not even be able to return the truck to the closest location. If a customer must return to a location. That it not the closest one to where their end point is that they paid for, then the return commute should be deducted from the extra fees charged for additional miles.
Nicholas HThey had a lot of trouble with the UHAUL AP and it took me an hour just to get me checked out with the truck.
DAVID A