The Uhaul office personnel make it very easy for my rental experience.
JEROME B
Customer Reviews for Extra Room Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Only thing was that there were cigarette buds on the passenger side door. The front desk attendant was awesome and very friendly and helpful. It was easy process. I had a better experience this time around.
BERNARDO DAwesome customer service
DOLORES MVery convenient for us. But when I return the rental the girl said that she would check it in tomorrow since they were fixing to close but not to worry because I won’t be charged for the additional day BUT I was.
CAROL HEasy drop off process.
MARK BNothing to improve..super friendly and professional representatives
PIOTR SVery friendly staff very helpful
MELVIN KI was confused as to where to return truck.tgere are two locations about 3blocks apart. Stopped at the first one, and they had no idea what to do. Finally figured out to send me to the next location. The people at this location knew exactly what they were doing.. Did not like the $6.75 up charge for what I don’t know.
WALTER ZNothing
George MHad to wait about 20 minutes for someone to come to the desk. Couldn’t find anyone and had to call the office. Had the employee help me check the lights. She told me they were fine but the tail light was actually out.
STEVEN RDidn't interact with a person
Rob COffer help to customer
Kelly FVery old truck. Almost 95,000 miles. Service engine light on and very bouncy. Needs a lot of work or take off the road. It was very clean.
JAMES BTook 45 minutes to unlock the lock to get the key.
Amanda PJessica was very pleasant to talk to and work with while renting the truck
THOMAS BMake after hours pick up easier and definitely pull the reservation vehicle out for the customer.
Heidi TU haul made this move so easy!
EARSEL HFirst trailer had problems. Cleck was nice and professional allowing me to switch trailers. Very good facility.
LEE GThis trailer had a left tail light short. I told them at the drop-off and they didn't record it or make any notes.
CHRISTOPHER WVery easy to use
GEORGE MGreat drop off location.
ROSALINDA PJessica was extremely helpful. The truck was clean and made the move so much easier.
Joseph LVerify that all lights are functioning prior to renting.
GLENN BGet WiFi cause it took me 10 mins to send the images of the trailer to your system.
RICARDO GThe people at this location were friendly and so helpful. Thank you for a great experience.
RONNIE NGreat service
ALEX PThe door was close and it has sign it said open and it is actually closed Poor service Need the $20 refund 5hey wrongly charged and no one there. That’s a rip off and 8 will be reported if not refunded and will get more bad reviews on google and Facebook and BBB. Not acceptable!
Emad WOne of the tires had a slow leak. Tried to sell me a receiver hitch and ball that was not put together and they didn't have any tools to tighten the ball on. They did eventually find a hitch with a ball welded on.
MICHAEL MThe drop off location employees were helpful and friendly
David AAmazing staff and easy experience. Will definitely rent again at this location
BRITTANY SGreat to work with during this transaction. Very clean facility and plenty of space to hook up the trailer.
Josh HNice place
DENNIS ETruck leaked during a thunderstorm and almost all our mattresses and most of our furniture got wet.
LARRY LSee above comments section.
Michael AI will never get a uhaul again
JARRED HEasy process. Everything went great. Truck was the perfect tool for the job
RONALD FStaff is wonderful
FREDRICK RThe woman who helped me was very helpful
William VStaff were very passive When asked for help finding a trailer refused causing me to have to drive around to find another location to help. They did not come to the equipment to verify condition before leaving
STEVEN MStop robbing ppl for mileage
Kavonna SFriendly welcoming service made the experience enjoyable.
GUS PGreat Service, fast and friendly.
CHARLES BPersonnel at this location was extremely helpful in correcting the mistake made at the pickup location. Very friendly and eager to help.
YASHICA HPerfect experience, truck was ready cleaned and filled. Ladies in the fron office we polite and knowledgable. I will never rent from anyplace else !!!
Rolf PMissing a dolly and the employee could not care less.
Robert AThe Staff was very helpful and accommodating.
JOSEPH PI used phone app to return off hours, very easy.
leon rThe Customer Service Reps at this location are nice, professional & know their jobs! I will be back!!
JENNIFER HThe location that we made the reservation for did not have the truck that we reserved. They had to find another location further away. When we arrived at the location and began checking out the truck they informed us that they did not have any dollies. After calling 3 other locations to find a dolly with no luck we had to move without one. This made our move much more difficult going up to a 3rd floor apartment. The location did give us a $10.00 credit for our trouble, but I would have gladly paid another $10.00 for a dolly.
MAX G