Verify that all lights are functioning prior to renting.
GLENN B
Customer Reviews for Extra Room Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Get WiFi cause it took me 10 mins to send the images of the trailer to your system.
RICARDO GThe people at this location were friendly and so helpful. Thank you for a great experience.
RONNIE NGreat service
ALEX PThe door was close and it has sign it said open and it is actually closed Poor service Need the $20 refund 5hey wrongly charged and no one there. That’s a rip off and 8 will be reported if not refunded and will get more bad reviews on google and Facebook and BBB. Not acceptable!
Emad WOne of the tires had a slow leak. Tried to sell me a receiver hitch and ball that was not put together and they didn't have any tools to tighten the ball on. They did eventually find a hitch with a ball welded on.
MICHAEL MThe drop off location employees were helpful and friendly
David AAmazing staff and easy experience. Will definitely rent again at this location
BRITTANY SGreat to work with during this transaction. Very clean facility and plenty of space to hook up the trailer.
Josh HNice place
DENNIS ETruck leaked during a thunderstorm and almost all our mattresses and most of our furniture got wet.
LARRY LSee above comments section.
Michael AI will never get a uhaul again
JARRED HEasy process. Everything went great. Truck was the perfect tool for the job
RONALD FStaff is wonderful
FREDRICK RThe woman who helped me was very helpful
William VStaff were very passive When asked for help finding a trailer refused causing me to have to drive around to find another location to help. They did not come to the equipment to verify condition before leaving
STEVEN MStop robbing ppl for mileage
Kavonna SFriendly welcoming service made the experience enjoyable.
GUS PGreat Service, fast and friendly.
CHARLES BPersonnel at this location was extremely helpful in correcting the mistake made at the pickup location. Very friendly and eager to help.
YASHICA HPerfect experience, truck was ready cleaned and filled. Ladies in the fron office we polite and knowledgable. I will never rent from anyplace else !!!
Rolf PMissing a dolly and the employee could not care less.
Robert AThe Staff was very helpful and accommodating.
JOSEPH PI used phone app to return off hours, very easy.
leon rThe Customer Service Reps at this location are nice, professional & know their jobs! I will be back!!
JENNIFER HThe location that we made the reservation for did not have the truck that we reserved. They had to find another location further away. When we arrived at the location and began checking out the truck they informed us that they did not have any dollies. After calling 3 other locations to find a dolly with no luck we had to move without one. This made our move much more difficult going up to a 3rd floor apartment. The location did give us a $10.00 credit for our trouble, but I would have gladly paid another $10.00 for a dolly.
MAX G⭐️⭐️⭐️⭐️⭐️
DAWN MOn Friday when I called the store, the woman told me I could come at 9am to get the truck. When I got there, the store hours on the door said 8am was when they opened. I could have gotten there an hour earlier. I didnt realize that they closed at 2, and that was not verbally told to me. I showed up at 2:15 to find the placed closed. The info on the drop box had me download an app to complete the return. This took almost 40 minutes just to download it for some reason. The check out process was not specific as it didnt tell you that you have to create an account as opposed to signing in as a guest to get the icon on the app for making a return. It also didnt tell me what to do with the appliance dolly I had in the truck. I had to leave in the back of the open truck in hopes that it doesnt disappear before the next business day. The whole experience was extremely frustrating as I also got charged $20 for returning the truck after hours (which could have been avoided had I known) Not sure I would go through this again.
DAVID FCustomer service was great.
JAMES KBonnie and Jessica were very friendly professional and curteous. They handled my paperwork quickly and with everything explained well. Then helped me find my way to the unit I rented. Great ladies! Thank you, K. Tracey Kaletta
Tracey KQuite convoluted to get key from lock box due to app early in the am but I did get it after 12 minutes. Also the tuck leaked oil on my brand new recently poured driveway! The people that run it seemed good to deal with.
THOMAS DAwesome costume services 😉
ANDREIA YThey made it easy for us and lived the text communication
RICK SVery easy pick up and drop off
Adam HN/A. Y’all are awesome. I had to extend my days because my wife Brenda and myself was so tired we needed an extra day. Thank you so very much for your professionalism and understanding! Carl and Brenda Rickards.
CARL RAttendant was extremely helpful. Great resource for your uhaul needs .
PAUL MFast and easy drop off
Thomas LEverything went quickly and smoothly.
NANCY Sexcellent service
Cheryl GMy reservation was made for weeks before I needed the trailer. I received a call that the pickup location has been moved 10 Mi away from my original agreed upon and confirmed by U-Haul, pick up location. Then I received a second call saying that the trailer pick up location had been moved again an hour and a half away from my original location. After numerous phone calls and time spent on the phone U-Haul agreed to have a trailer at the location 10 miles from my original intended pickup location. I was not at all happy with this. On the other hand the drop off in Ohio was flawless. It took only a couple minutes and the gentleman that helped me was very friendly.
Jeff Fnothing it was great, i was a little nervous because i didn’t have the app and i wasn’t sure if i would get in trouble for not using the app when dropping keys off
SANEYWONGSE LThey made the whole process very easy. Thank you
NANCY LI’ve dropped two trailers here recently. Easy to find, plenty of room to unload the trailer.
Timothy W2 weeks in a row the truck I rented was not staged and I had to take a much larger truck and utilize the $50 guarantee. It’s a shame, this location is very convenient to get to. I don’t know why the simple act of stating a key in a lockbox is so hard here.
WILLIAM MCustomer service was excellent!
Beth AThe staff at this facility were fantastic.
USAMA AThe staff was friendly, courteous and helpful. The process from beginning to end at this location was super easy. I was in and out within 10 minutes. I will definitely rent U-Haul trucks from this location again!
KATHRYN F