Customer Reviews for Extra Storage
(U-Haul Neighborhood Dealer)

437 reviews

1124 Brier Pk Rd NW   Medicine Hat, AB T1C0B7

(403) 526-8564

Office Hours

  • Mon-Thur: 9 am–4:30 pm
  • Fri: 9 am–3 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(403) 526-8564

1124 Brier Pk Rd NW
Medicine Hat, AB T1C0B7

Services at this Location:

Office Hours

  • Mon-Thur: 9 am–4:30 pm
  • Fri: 9 am–3 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Don't change :)

Mark M 
Rating:
4.0

Customer did not leave a comment.

Steve S 
Rating:
5.0

Customer did not leave a comment.

Mark T 
Rating:
3.0

Customer did not leave a comment.

Tanner H 
Rating:
4.0

Customer did not leave a comment.

Michael L 
Rating:
5.0

Very easy process and friendly service

Solana M 
Rating:
5.0

Charlie was fantastic😊😊

laurie h 
Rating:
5.0

So easy and quick to deal with. He made returning our trailer a breeze.

Sandra L 
Rating:
5.0

Customer did not leave a comment.

Diane D 
Rating:
5.0

Customer did not leave a comment.

neil c 
Rating:
1.0

Would never recommend this place, or UHaul, if this is how their representatives treat customers. The man (the owner I assume) was rude, aggressive, and unprofessional - he yelled at us and made a huge deal even though we parked the UHaul where he directed us to, and checked it out through the app. A terrible experience.

Cailyn W 
Rating:
5.0

Customer did not leave a comment.

sharnon t 
Rating:
3.0

Customer did not leave a comment.

grant h 
Rating:
4.0

There was no one on site when I dropped of the Uhaul. But Charlie was quick to pick up the phone when I called the number on the door to the office. All was good...

Tim Z 
Rating:
5.0

Customer did not leave a comment.

avinash p 
Rating:
3.0

Fix the trailers so they don’t leak and get my cargo wet and refund the the customer accordingly for the inconvenience

James H 
Rating:
5.0

Customer did not leave a comment.

Svitsai C 
Rating:
5.0

Nothing can be improved at this site. It is perfect, the gentle man working there is awesome !!

Duane S 
Rating:
2.0

Unhooked the trailer myself. Never came out of the office to assist or check the trailer before I left. Walked into the office and told him just dropped a trailer off and asked if I paid with a credit card?

Heather D 
Rating:
1.0

Per day charged 40$ and every kilometer charged 79 cents. Is expensive. The truck which I took is an older model, not much facilities. More gas it consumes. Overall, I wasted with your moving truck. One thing I learned, avoid using UHaul.

SURESH K 
Rating:
5.0

Friendly and helpful staff. Truck ready to go. Thank you U-Haul.

norman s 
Rating:
4.0

Customer did not leave a comment.

mike l 
Rating:
5.0

Helped us out on very short notice. Greatly appreciated.

john s 
Rating:
5.0

Customer did not leave a comment.

Kevin B 
Rating:
4.0

Customer did not leave a comment.

abulwassie s 
Rating:
5.0

Customer did not leave a comment.

Dave W 
Rating:
5.0

Location also has storage rentals at reasonable pricing

Mark M 
Rating:
5.0

Excellent service !! Highly recommended.

indika h 
Rating:
3.0

Get trucks block heaters!!

lionel d 
Rating:
5.0

Next move will Be uhaul, and the one after that, and the one after that...

jayme l 
Rating:
5.0

Customer did not leave a comment.

wanda g 
Rating:
5.0

This gentlemen went above and beyond, he stay open for me to return the equipment as i was 2 mins late, polite, thorough and inviting.

Misty R 
Rating:
5.0

The man there was so friendly and helpful.

terry b 
Rating:
3.0

Customer did not leave a comment.

Jocelyn L 
Rating:
5.0

Customer did not leave a comment.

Russ C 
Rating:
5.0

Customer did not leave a comment.

Malay S 
Rating:
5.0

Customer did not leave a comment.

Trevor K 
Rating:
5.0

Good service

ronald b 
Rating:
5.0

The location was convenient and well labelled.

Hieu-De H 
Rating:
4.0

Customer did not leave a comment.

Darryl P 
Rating:
5.0

Customer did not leave a comment.

Jitendra A 
Rating:
4.0

Customer did not leave a comment.

Douglas F 
Rating:
5.0

have u haul truck and storage unit at one location.

Henry w 
Rating:
1.0

Signage horrible, too small. And drop off area only drop off space for 1-2 vehicles Office was closed when we arrived at 4:30 Aug.4, 2023. The virtual check out was too complicated as it would time out, 6 tries were needed, and we weren’t sure that went through! However, we were very appreciative of the fact they let us drop off empty truck in Medicine Hat, rather than the initial drop off in Calgary!

Mark S 
Rating:
5.0

Very Exselent sevice !!!

Reginald B 
Rating:
5.0

Nice guy, friendly, helpful, was sorry that we had to endure such a traumatic moving process.

Sig T 
Rating:
3.0

Customer did not leave a comment.

Luke H 
Rating:
5.0

Customer did not leave a comment.

Amanda D 
Rating:
5.0

Customer did not leave a comment.

Simon M 
Rating:
5.0

Customer did not leave a comment.

Laura T 
Rating:
5.0

Charlie Forbes the Manager was amazing!! Went well over and beyond for me, fantastic man made this move very easy and smooth for myself and my family. Thanks Charlie

cody s 
Rating:
3.0

Customer did not leave a comment.

Jong M 
Rating:
5.0

All good.

Maureen R 
Rating:
3.0

Answer

Duncan N 
Rating:
5.0

Customer did not leave a comment.

Ryan C 
Rating:
5.0

Customer did not leave a comment.

Amanda G 
Rating:
5.0

Customer did not leave a comment.

Jordan W 
Rating:
1.0

Waited an hour and a half for uhaul. Due to uhauls software being so bad and not working. Very frustrating when you have timelines to get moved out. Gave us the code to the gate to drop off after hours. There was no way of getting out from the inside to leave. Ridiculous experience

Ethan A 
Rating:
1.0

Note: This review is a reflection of our entire experience with Uhaul not only this location specifically. However I will note that the guy was over 10 minutes late for our pick up time of 9AM and the truck was FULL of potting soil when we picked it up. It had not been cleaned. This is the second time we have used uhaul for moving and both experiences have been incredibly poor. Absolutely the most disorganized organization out there. My first experience i reserved a 26’ truck from the location closest to our move. The DAY I’m to pick it up we receive a call letting us know we need to pick it up from another location over 1.5 hours away from the original location AND that they only have the 20’ available. We were charged that extra mileage and not compensated for the extra fuel expense. The return experience was a total headache. Our second rental experience was also chaos. An hour after pickup we received a call letting us know our drop off location needed to be changed to a location TWO hours away from our original drop off location. AFTER everything had been confirmed as per our original itinerary at the time of pickup. My family will not be using uhaul services again in the future.

Tanner H 
Rating:
5.0

Customer did not leave a comment.

Brian C 
Rating:
4.0

Customer did not leave a comment.

Derrick K 
Rating:
5.0

Customer did not leave a comment.

Tiersa D 
Rating:
5.0

Customer did not leave a comment.

scott s 
Rating:
5.0

Charlie provided excellent customer service, highly recommended 10/10

David K 
Rating:
5.0

Charlie was great, but he told me and checked off i could drop off my U-Haul at any location, but when the time came to drop off in Calgary it was a NIGHTMARE!

Jeremie L 
Rating:
5.0

The staff was extra helpful and highly praise him.

Frederick R 
Rating:
4.0

Windows were dirty and had a lot of bug stains on it. Also there were still chocolate wrappers inside the cab and also coffee or coke stains in the drink holder compartment. Otherwise unit was acceptable.

blaine s 
Rating:
5.0

Excellent customer service

Christopher W 
Rating:
5.0

Easy

Riley P 
Rating:
4.0

Customer did not leave a comment.

Jomon J 
Rating:
5.0

Customer did not leave a comment.

Stuart R 
Rating:
5.0

Customer did not leave a comment.

Bailey L 
Rating:
4.0

Customer did not leave a comment.

Tiago C 
Rating:
5.0

Customer did not leave a comment.

dave g 
Rating:
5.0

We had asked to rent a dolly but it was not included in the truck. For the next customer perhaps double-check all requested equipment is ready to go with the truck. Thank you, otherwise was a great rental.

Brittany N 
Rating:
4.0

Bad smell inside the truck

Joeffrey D 
Rating:
2.0

Did not have what I ordered . Last min my rental changed . Wasn’t overly happy .

Logan M 
Rating:
5.0

just do the same

Steve P 
Rating:
4.0

Customer did not leave a comment.

Ramandeep S 
Rating:
5.0

The rep Charlie was great He went the extra mile to get us on our way .He treated us like friends. Would use again.

Darcy D 
Rating:
3.0

The location and owner/operator were good to deal with but the truck was absolutely terrible. Unsafe to drive and should never have been let out of the yard. The front drivers side tire was completely bald and down to the wear bar. The truck was not clean. The check engine light and throttle body sensor warning light came on. Truck could not go past 80kms/hour or it would violently shake. At night the headlights wouldn’t work they would flicker intermittently. We were forced to stay in a hotel at 1am because the truck was so unsafe to drive. Our trip was delayed an entire day, we had expenses we never should have had to. We had to unload the truck in Kelowna thus never making it to our destination of chilliwack. This truck should be fixed before ever returning to the road and we should be reimbursed our costs as the truck provided by Uhaul was not safe to drive and not what we paid for.

Brandon s 
Rating:
5.0

I don’t have an answer to this question. I have recommended people to Extra Storage, and I myself have rented trucks from Charlie he is a great guy!

JUDITH M 
Rating:
5.0

Customer did not leave a comment.

Murtaza A 
Rating:
5.0

Customer did not leave a comment.

Owin B 
Rating:
5.0

Fast and very efficient.

Ronald S 
Rating:
5.0

Charlie is wonderful to deal with!

amy j 
Rating:
4.0

Customer did not leave a comment.

Brett S 
Rating:
5.0

Put more signs up pointing to the office

megen d 
Rating:
5.0

Customer did not leave a comment.

John K 
Rating:
4.0

Customer did not leave a comment.

Valerie S 
Rating:
5.0

Staff were exceptional.

Tina C 
Rating:
5.0

The owner is super friendly and fair. Also very upfront and understanding . Nice to be treated like a human ! Not a number or a sale!

Jeremy D 
Rating:
5.0

Cargo deck is very slippery if it gets wet.

gilles d 
Rating:
5.0

No improvements nessesary, was greeted with a smile

Brian G 
Rating:
5.0

Customer did not leave a comment.

Tracy Y 
Rating:
3.0

Excellent and friendly service! The owner/rep was very friendly ! i have gone to other U-Haul places in medicine hat before and got totally ripped off and was very hesitant to do so again but due to unexpected circumstances I had no choice but I was pleasantly surprised with the owner/wrapped that I dealt with on Briar park road in Medicine Hat Alberta!!!

milissa t 
Rating:
5.0

Customer did not leave a comment.

martin v 
Rating:
4.0

Customer did not leave a comment.

Brian P 
Rating:
5.0

Customer did not leave a comment.

sheila b 
Rating:
4.0

Customer did not leave a comment.

Loren E 
No reviews have been submitted for this location.

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