Customer Reviews for Extra Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Extra Storage

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Edward L.
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Nothing but trouble with the car dolly, could of lost the car on the dolly due to faulty straps & the locks , will never rent this junk ever again and I would not recommend anybody renting their dolly‘s . The next person might not be lucky as I was , could very well have killed somebody following me ,

PETER A.
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I am very happy with the professionalism of the agent that attended to me. I didn't have to wait too long, the proper checks were made in my presence, the hookup was excellent. Phone call checking with me if everything was ok was a great idea. Thanks

maegan F.
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Nothing! Everything was easy and awesome! Thanks Charlie!

vern V.
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We are two ladies ( my daughter and myself ) We rented a flat deck trailer to take a small suv to my grandson in Castlegar B C. The Employee was very miserable and rude. He had a lack of knowledge about the rental and drop off. He told us drop off in Castlegar. We just believed him. There was no u haul there. We had to go to Princess Auto before leaving for BC to purchase a plug in for the trailer lights and he told Us that everyone should know that. He sent us to Redcliff U Haul dealer to put the suv on the trailer He wouldn't help us. When we went to Redcliff u haul; we were welcomed and treated excellently. They let us know the trailer we had rented 15 minutes before from Extra Storage u haul in Briar Park needed air in the tires and that the rental trailer ball had not been hooked up to our vehicle properly. The trailer wasn't tightened onto the ball at all. Just sat on there. The Redcliff guys tightened the trailer on the ball for us, checked and topped up the tires on the rental trailer for us and also guided my daughter onto the trailer. They also put notes in our invoice as to who was going to be the driver pulling the rental. We will be renting from Redcliff u haul from now on and will warn others of the poor service in Briar Park. If the trailer had unhooked on our journey it could of been a tragedy for us or other travellers. Briar Park got the money and Redcliff did the work. Redcliff u haul were excellent and personable and would not charge us for their help

frank T.
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Very pleased with the service.

robert M.
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Customer did not leave a comment.

tammy K.
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Promptly returned my call had a vehicle for me for only $20! Way better than trying to hire a moving company! Thanks Uhaul!

frank T.
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Very pleased with the service.

destiny F.
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Customer did not leave a comment.

Jennifer E.
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Nothing to improve, we were in and out in minutes! Great service!

lorrine M.
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keep up the good work

Katrina G.
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When i got the uhaul it didnt have a full tank.it had a lil above quarter. I had to go get gas before my move,i returned it and i had put to much gas in it,which i ended giving a free quarter of tank. The truck should always have s full tank when someone rents it .

Corrine P.
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Customer did not leave a comment.

Charlie F.
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Customer did not leave a comment.

Garrett A.
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Owner was exceptionally helpful and knowledgeable.

gary J.
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Not sure every thing was in order, door add said that store opens at 9am, had my paperwork in my hand by 5 after nine thanks very much!!!

Catherine S.
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Thank you Charlie for all your help!

Mitchell G.
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I mean yeah THIS locations in brier park is great! 100% 5 stars. But the uhaul team themselves were a pain in the ass to work with especially because I made a reservation for June 29th and they didn't hold up their end of the deal and couldn't fill my reservation and it took 3 and a half hours of transfer after transfer for someone to FINALLY help me. I'm glad I was redirected to Brier Park though because the guy there was friendly as always as he had helped me before and he is always thorough at his job. I would definitely recommend him as customer service rating go. Just be careful making any reservations elsewhere in the Medicine Hat / Redcliff area

Roxy H.
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Customer did not leave a comment.

Michela F.
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One of the trucks was leaking bad, it wrecked my couch. The person working said "I thought they said they fixed it." So uhual knew it was leaking and neglected to tell me.

leslie M.
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Customer did not leave a comment.

Jeff V.
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What a disaster. Originally has the van booked to pick up at 1901 Highway Ave in Redcliff. I had movers booked at 9:30am. Went to pick up van at 9am. But the van wasn't returned yet. Dude was still in bed. Had to wait around, while my movers had to wait around (paying then $110 per hour). finally had to go over to Brier Park where they had a 26 ft van. Unacceptable. I booked these units over a month ago. Was almost 2 hours late to meet the movers who were waiting for me. I had to pay them for the time they sat around. I-Haul should be paying for this.

SHALENE L.
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Be more proactive about returning deposit, the location I got the uhaul from was awesome and buddy was amazing but overall wouldn't recommend a friend to use your services

selenna P.
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The gentleman that helped me was amazing

bret B.
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Customer did not leave a comment.

CHARLENE O.
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Customer did not leave a comment.

MELISSA S.
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Customer did not leave a comment.

Mike L.
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Customer did not leave a comment.

rob E.
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Customer did not leave a comment.

bev W.
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Customer did not leave a comment.

Fred R.
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The agent was extremely pleasant and very knowledgable Will use Extra Storage again and recommend it

Gabrielle R.
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Check in and pickup was quick and efficient, customer service was friendly, professional, and he made sure I knew everything I needed to.

MANO S.
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Charlie the associate helped us is a great guy, very very helpful 10 stars for charlie.

Teresa W.
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Customer did not leave a comment.

james M.
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Customer did not leave a comment.

lovey D.
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Customer did not leave a comment.

Karl M.
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Customer did not leave a comment.

Dave O.
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Customer did not leave a comment.

murray I.
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Customer did not leave a comment.

shawn P.
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Great manager and great service. Recommended for rental or storage needs.

Karen F.
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The truck was ready on time and clean

Judith S.
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Customer did not leave a comment.

doughlas M.
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Customer did not leave a comment.

James H.
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Customer did not leave a comment.

Hollie F.
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Customer did not leave a comment.

stephen M.
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Never recommend

albert H.
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Charlie was a pleasure to deal with!!! He made everything simple and efficient.

Mark S.
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Customer did not leave a comment.

Jared S.
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This uhaul rental location was good. The owner was great to deal with.

charlie F.
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Customer did not leave a comment.

j.f D.
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Nothing your already doing a great job. Will always get my business in futer.

Brad C.
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Great service from the manager!

Stuart R.
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Manager Charlie was very helpful, friendly and professional. Thanks!

KEVIN R.
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The cup holders in the truck were very dirty. It should also be mandatory that the last user of the vehicle bring them back full of fuel. Trying to figure out how much fuel to put in to match what was in the vehicle when it is picked up is not a fair way of doing business.

Raegan S.
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Customer did not leave a comment.

Lisa K.
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Customer did not leave a comment.

Rosanne L.
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Customer did not leave a comment.

Grant A.
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Customer did not leave a comment.

william A.
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Service was great Charlie went out of his way AGAIN

ken D.
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Customer experience at the Medicine Hat location was very good and was appaled at my Experience in Vancouver

Danette M.
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Very accommodating

marliss T.
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Very friendly and helpful

David E.
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Customer did not leave a comment.

Melanie B.
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Old style customer service! I would so highly recommend Charlie and Extra Storage. Moving was made a little bit more fun. Thank you so much! :)

robert barry M.
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Don't trust the reservation system. Take your unit with you!

steve B.
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Customer did not leave a comment.

Kristin H.
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Customer did not leave a comment.

Sherwin L.
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Found that a 2 wheel dolley was provided instead of the 4 wheel furniture dolley that was requested, but was only a few blocks to return it and pick up the right equipment.

simon B.
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Charlie is a nice guy. Easy to get the truck and no road problems.

Jack S.
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Customer did not leave a comment.

Mike L.
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Customer did not leave a comment.

Philip S.
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Customer did not leave a comment.

Daniel L.
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The staff went over and above to help us and were very friendly. The issue was with the reservation system as the server was down and it took about 2 hours to get the truck and trailer. While driving in the pouring rain and on a 8% grade downhill on a winding road, the brakes failed.

Colleen M.
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Great experience renting the UHaul. Charlie is great to deal with. Great customer service!!

steven S.
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Rental location and service was amazing, I highly recommend renting U-Haul vehicles from Charlie. The online booking needs work, I booked a vehicle for two days and they tried booking my vehicle out before my allotted time was up.

Anne R.
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Customer did not leave a comment.

rebbeca M.
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Customer did not leave a comment.

Virginia M.
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Customer did not leave a comment.

Daniel C.
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Customer did not leave a comment.

lyla D.
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There was no personal at the drop off location. So I phoned someone at the number on my receipt and they were very helpful. I would have preferred to deal with someone in person.

Jason H.
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Customer did not leave a comment.

Eric D.
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Charlie was excellent would rent from him any time

Nigel O.
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Customer did not leave a comment.

june W.
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Customer did not leave a comment.

Charles S.
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Excellent customer service.

clay A.
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Customer did not leave a comment.

Grant A.
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Customer did not leave a comment.

Viola C.
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Very friendly and very helpful could not ask for better Service. Charles help us hookup the uhaul and helped me put on ball hitch he plowed road to help us get out easily. Excellent Excellent place to go.

Michael S.
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Charles was once again, unbelievable. Guy is great at what he did. Either 5+* experience. If I need anything uhaul. CHARLES IS FOR SURE MY GUY.

Rosilyn O.
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Our issues were not with the locations. our issues were with uHaul. They booked us the WRONG trailer and suggested we could cancel our order if we aren't happy. Of course we weren't happy. But there is no competition so we had to have something. We had traveled 6 hours to pick something up that required the uHaul. The woman on the phone was rude and knew there was nothing else we could do. She tried to blame the Medicine Hat location for the problem when it wasn't a problem on his end. Admit to your wrong doing, and make it right. That would go a long way.

Braydon M.
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Customer did not leave a comment.

barrett D.
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Customer did not leave a comment.

Shay B.
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Initially, my drop off location was scheduled for U-Haul on 14th St in medicine hat which is an abandoned shack/closed location. Why this has not been updated in U-Haul's system is ridiculous, it's been closed for about 2 years. So after driving there, I phoned the brier park rd location and the man I spoke with was very helpful and ensured I got my uhaul returned to his location. He was very friendly and courteous. I think his name was Charlie.

dustin H.
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Your team was very helpful. Thank you.

herman V.
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Customer did not leave a comment.

Stephen W.
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Customer did not leave a comment.

randall S.
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We just dropped off truck late at night....didn't meet anyone.

Denise W.
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Customer did not leave a comment.

Colleen C.
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Customer did not leave a comment.

Randy M.
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The actual renting of the equipment was awesome. The U-Haul web site sucks massively

No reviews have been submitted for this location.

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