Customer Reviews for Extra Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Extra Storage

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Colleen M. on

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Great experience renting the UHaul. Charlie is great to deal with. Great customer service!!

steven s. on

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Rental location and service was amazing, I highly recommend renting U-Haul vehicles from Charlie. The online booking needs work, I booked a vehicle for two days and they tried booking my vehicle out before my allotted time was up.

Anne R. on

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rebbeca M. on

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Virginia M. on

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Daniel C. on

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lyla d. on

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There was no personal at the drop off location. So I phoned someone at the number on my receipt and they were very helpful. I would have preferred to deal with someone in person.

Jason H. on

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Eric D. on

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Charlie was excellent would rent from him any time

Nigel O. on

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june w. on

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Charles S. on

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Excellent customer service.

clay a. on

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Grant A. on

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Viola C. on

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Very friendly and very helpful could not ask for better Service. Charles help us hookup the uhaul and helped me put on ball hitch he plowed road to help us get out easily. Excellent Excellent place to go.

Michael S. on

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Charles was once again, unbelievable. Guy is great at what he did. Either 5+* experience. If I need anything uhaul. CHARLES IS FOR SURE MY GUY.

LAURA H. on

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They were very accommodating and the security and cleanliness was phenomenal

Rosilyn O. on

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Our issues were not with the locations. our issues were with uHaul. They booked us the WRONG trailer and suggested we could cancel our order if we aren't happy. Of course we weren't happy. But there is no competition so we had to have something. We had traveled 6 hours to pick something up that required the uHaul. The woman on the phone was rude and knew there was nothing else we could do. She tried to blame the Medicine Hat location for the problem when it wasn't a problem on his end. Admit to your wrong doing, and make it right. That would go a long way.

MELANIE L. on

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Would definetly rent a storage again in the future if I require one

Braydon M. on

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barrett d. on

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Shay B. on

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Initially, my drop off location was scheduled for U-Haul on 14th St in medicine hat which is an abandoned shack/closed location. Why this has not been updated in U-Haul's system is ridiculous, it's been closed for about 2 years. So after driving there, I phoned the brier park rd location and the man I spoke with was very helpful and ensured I got my uhaul returned to his location. He was very friendly and courteous. I think his name was Charlie.

dustin h. on

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Your team was very helpful. Thank you.

herman v. on

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Stephen W. on

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randall s. on

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We just dropped off truck late at night....didn't meet anyone.

Denise W. on

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Colleen C. on

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Randy M. on

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The actual renting of the equipment was awesome. The U-Haul web site sucks massively

Walt B. on

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darian k. on

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The lady was late had no clue what she was doing was rude will never use U-Haul again

curtis E. on

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joost b. on

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One comment I'd like to make is the very positive attitude of the person in charge, really flexible and easy to get along with. Big thumbs up.

cody h. on

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Cost is to much for what I used it for

joann l. on

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Charlie was VERY helpful. Great communication. Smooth transaction. Thanks Charlie!

mitchell a. on

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Tiffi P. on

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Super awsome so nice i will rcommed this to my friends

lisa m. on

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Frank E. on

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My custmer service was terrible. I rented a trailer and you said i reserverd a dollie ..which i did not. Fella told me i secured a trailer and it was the only one in Calgary. Had to call head office in which they said ..he shouldnt have rented it to me. I said if it was available why not..no answer to that.I asked what am i to do now as im going to be 7 hours from home and need this. The lady told me there was a trailer in Canmore..an hour and a half out of the way but wouldnt be open...then said there was one available at crows nest pass..6 hours out of my way. So i started naming towns along the highway close to where i was. Finally after i did all the looking they found one in the city i just drive through a half hour previous. I might add that when i initially phoned the uhaul where i was to pick up the trailer from..he answered hello. I said is this uhaul, he mumbled something ..uhaul. I asked is this uhaul and i believe he said yes uhaul.. like i was calling his house. Over all bad bad experience . The man i dealt with in Medicine Hat was awesome as was the lady at the Park st location in Regina for my return. The head office and Calgary location.. brutal. If i didnt need the trailer id never use them again...

eric l. on

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marilyn e. on

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Herb H. on

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Have no suggestions,could not improve on the experience !!

kevin s. on

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. on

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I am very frustrated and extremely unhappy with the U-Haul fucking experience They had given me the wrong size truck they had given me the wrong time for pick up. My experience overall was very frustrating and upsetting

Arlen J. on

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Sheraz A. on

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I think this location is wonderful and it is always nice to deal with the guys in front. I will consider the Briar park location again and again.

lisa m. on

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Doing an awesome job

KIDAE K. on

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garrett b. on

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Nothing, the owner who helped me was absolutely great. Helped me load, stayed a bit late to take care of me, and was overly nice to work with. Will be my go to rental place moving forward. Thank you

bonnie p. on

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Christine S. on

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Lori C. on

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I don’t recommend useing the uhaul app, next time I rent I’ll be going straight to Charlie, the time I needed got glitched on the app. Charlie is very reasonable and a good businessman. Everything (other then the app glitch) ran smooth. Really easy to get in and out of his yard too. All in all a great experience.

Nancy R. on

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edgar m. on

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You charge to much for a 2 hour rent. I'm not gonna rent it again at your place, nor I'm not gonna recommend anyone to my friends to your company!

brad s. on

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Jerry R. on

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tom h. on

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Excellent customer service - went the extra mile. Totally professional.

Lorraine D. on

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No improvements needed. Everything was awesome

DEAN F. on

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The person who checked me in was exceptionally friendly. Top marks.

Wayne A. on

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Same as above

Tito R. on

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Cody B. on

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sam h. on

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andrew b. on

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andy b. on

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Fast friends service. Everything went well and couldn't be better. Thank you for your service.

edgar s. on

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Great experience, all we could expect

sarah c. on

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Just ashes in ash tray

chad b. on

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Nothing everything went smoothly. Excellent costumer service. Two thumbs up

Chris Y. on

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Service was great, very easy going. Defiantly would use this location again.

John K. on

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Roy R. on

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This location was very helpful and went out of their way to accommodate us. Thank you!

dan h. on

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Fuel gauge malfunctioning resulted in excess fuel charge. I put in way more fuel than used, but the aguage would not budge. Otherwise, satisfied.

Trevor S. on

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The attendant was fantastic and helpful, very welcoming! Will definitely recommend this location to anyone in need of services.

dave s. on

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Ken Forbs went above and beyond to help find a car transporter so we could bring back our car to Gull Lake Alberta. The funny thing is that I asked him if I could contact his manager to say how pleased were with the service, and he said he was.......you don't get service like that these days, only in Medicine Hat Thanks Ken

carol j. on

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The Brier park pick up was amazing. He went above and beyond to help me get car loaded and tow trailer hooked up.

charlie f. on

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Great friendly service

dennis c. on

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Manager(s) are very friendly and personable. I have used this location previously and will do so again.

Josie M. on

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jane c. on

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Niki H. on

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john c. on

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I have never rented a U-Haul, was a little intimidated in renting a vehicle and driving through rude traffic. The Medicine Hat, Briar Park, experience has left me wondering why I had been so intimidated in the past. The U-Haul handled very well, the truck both inside and out was spotless, and the attendant (Charlie) was courteous, obliging and friendly. He has such a relaxed attentive manner that it rubs off onto the customer. EXCELLENT!

john r. on

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Excellent service from the agent. Truck ready and waiting for the pickup and on time. No problems.

john r. on

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The Agent is extremely helpful at this location. Has a good friendly attitude. The location is unpaved and could use some upgrade in that respect.

WILLIAM JOSEPH O. on

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kees k. on

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I have had wonderful service at this location

tina r. on

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Candice S. on

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There was a glitch with the paperwork, but it was soon sorted. I hope the card reader machine isn't about to break - that would be unfortunate. Perhaps some preventative maintenance on the card reader is in order? Just a suggestion.

dan h. on

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cheryl r. on

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Theodore A. on

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There was some confusion since we had pre-paid online and I wanted 2 more dozen blankets and 2 extra days to return. There was additional charges I didn't know about until I got the invoice via email..

GENIFER B. on

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It was so great to be able to drop the u-haul at the same location as it was unloaded - thank you!!!!

Doug D. on

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Ron N. on

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If it wasn't for this location uhaul would of fucked me. Worst god damn service I have ever had with any place of business! Will never use again will never recommend to anyone fucking joke of a service!!!!!!!!!! Rather sell my belongings and buy new then go through this joke of a scam!!!! The specific locations I ended up going with saved me still cost a Fucking fortune but either than that the location and gentleman operating it was fantastic the rest of the company is a god damn joke!

Myron H. on

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Myron H. on

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Murray H. on

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brenda m. on

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I had a awesome experience with uhaul.

Andrew W. on

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Convenient to my new address. Dropped off after hours. But it was easy to find.

RYAN b. on

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nicolas w. on

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CHRISTOPHER H. on

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Extra storage was friendly and helpful in dropping off my vehicle. The location was secure and well kept. I would recommend them to rent a Uhaul and or rent a storage unit.

gerard m. on

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Charlie and Ken were a pleasure to deal with.