Customer Reviews for Extra Storage
(U-Haul Neighborhood Dealer)

322 reviews

1124 Brier Pk Rd NW   Medicine Hat, AB T1C0B7

(403) 526-8564

Location Hours

  • Mon: 9 am - 3 pm
  • Tue: 9 am - 4:30 pm
  • Wed: 9 am - 3 pm
  • Thur: 9 am - 4:30 pm
  • Fri: 9 am - 3 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(403) 526-8564

1124 Brier Pk Rd NW
Medicine Hat, AB T1C0B7

Services at this Location:

Location Hours

  • Mon: 9 am - 3 pm
  • Tue: 9 am - 4:30 pm
  • Wed: 9 am - 3 pm
  • Thur: 9 am - 4:30 pm
  • Fri: 9 am - 3 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Charlie did a wonderful job getting the truck ready. Don't go to the corporate office in Redcliff they are unorganized and unskilled.

jim W. 
Rating:
5.0

Dropped off after hours.

NICHOLAS S. 
Rating:
5.0

Dropped off after hours.

NICHOLAS S. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Charlie was really good to deal with.

mark F. 
Rating:
5.0

Thanks Charlie what awesome guy, so easy to work with! Judy Martin

JUDITH M. 
Rating:
5.0

Customer did not leave a comment.

Stacey L. 
Rating:
5.0

Customer did not leave a comment.

alan L. 
Rating:
5.0

Great customer service. Amazing people, will totally go with them again.

Cindy H. 
Rating:
5.0

Very efficient and effective manager. Customer driven, approachable and problem solver. Impressive!

Doug N. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Diane S. 
Rating:
5.0

Customer did not leave a comment.

Tristen P. 
Rating:
4.0

Customer did not leave a comment.

Candice B. 
Rating:
5.0

Customer did not leave a comment.

Ken S. 
Rating:
5.0

Customer did not leave a comment.

Chris K. 
Rating:
5.0

No issues dropping off quick and easy

ROBERT R. 
Rating:
4.0

Nothing.. guy at this location.. had little difficulty to book my U-Haul.. but he was very helpful

Kamaljeet S. 
Rating:
4.0

Customer did not leave a comment.

darcy H. 
Rating:
5.0

You need to find a way to reimburse customers for dropping off vehicles with more fuel than they got it with. Or ensure without fail that the vehicle to be rented has a full tank as it makes it easy to return it with a full tank. I picked up the vehicle I rented with 1/4 a tank of fuel and returned it with 3/8+ of a tank. It is impossible to expect a customer to know the gas mileage one if YOUR vehicles and calculate exactly how much fuel they will need in order to return the vehicle with the same amount it left with unless it is full. But the kicker is that not only does uhaul not offer to refund a customer a per litre/gallon rate on returning a vehicle with excess fuel, you wanted to try to charge me an extra amount for going over my allotted mileage! How fair is that??

Bennett H. 
Rating:
4.0

Customer did not leave a comment.

Christine F. 
Rating:
5.0

Nothing improve. The representative was friendly, accommodating and professional. Will be using the Brier Pk location again

joe R. 
Rating:
5.0

Customer did not leave a comment.

nathen W. 
Rating:
4.0

The vehicles should be sent out with a full tank, not 13 miles left in the tank. Or this just a scam because when you drive, you can't estimate how much fuel will be used and end up paying for more fuel than is needed. Customers will need to return them with a full tank. Make the customers aware that they will be charged for a full tank if they choose not to fill the tank up.

Loretta P. 
Rating:
5.0

Charlie's amazing! I also rented a storage unit! This is the second time renting off Charlie and his customer service is excellent! Will definitely recommend him to anyone for their moving/storage needs. Thank you Charlie.

Lindeen B. 
Rating:
5.0

Charlie is always helpful and friendly, only place I rent my u-hauls from in Medicine Hat!

mij W. 
Rating:
5.0

take out any trash from previous customer

Samantha S. 
Rating:
5.0

Attendant was awesome. Great guy.

kyle L. 
Rating:
5.0

Customer did not leave a comment.

Rick A. 
Rating:
4.0

Customer did not leave a comment.

Isaiah S. 
Rating:
5.0

Customer did not leave a comment.

sarah M. 
Rating:
5.0

Charlie is a good guy to deal with.

raymond C. 
Rating:
4.0

Bigger trucks and truck used had seat that would not adjust properly

Tracy M. 
Rating:
1.0

Nothing but trouble with the car dolly, could of lost the car on the dolly due to faulty straps & the locks , will never rent this junk ever again and I would not recommend anybody renting their dolly‘s . The next person might not be lucky as I was , could very well have killed somebody following me ,

Edward L. 
Rating:
5.0

I am very happy with the professionalism of the agent that attended to me. I didn't have to wait too long, the proper checks were made in my presence, the hookup was excellent. Phone call checking with me if everything was ok was a great idea. Thanks

PETER A. 
Rating:
5.0

Nothing! Everything was easy and awesome! Thanks Charlie!

maegan F. 
Rating:
2.0

We are two ladies ( my daughter and myself ) We rented a flat deck trailer to take a small suv to my grandson in Castlegar B C. The Employee was very miserable and rude. He had a lack of knowledge about the rental and drop off. He told us drop off in Castlegar. We just believed him. There was no u haul there. We had to go to Princess Auto before leaving for BC to purchase a plug in for the trailer lights and he told Us that everyone should know that. He sent us to Redcliff U Haul dealer to put the suv on the trailer He wouldn't help us. When we went to Redcliff u haul; we were welcomed and treated excellently. They let us know the trailer we had rented 15 minutes before from Extra Storage u haul in Briar Park needed air in the tires and that the rental trailer ball had not been hooked up to our vehicle properly. The trailer wasn't tightened onto the ball at all. Just sat on there. The Redcliff guys tightened the trailer on the ball for us, checked and topped up the tires on the rental trailer for us and also guided my daughter onto the trailer. They also put notes in our invoice as to who was going to be the driver pulling the rental. We will be renting from Redcliff u haul from now on and will warn others of the poor service in Briar Park. If the trailer had unhooked on our journey it could of been a tragedy for us or other travellers. Briar Park got the money and Redcliff did the work. Redcliff u haul were excellent and personable and would not charge us for their help

vern V. 
Rating:
5.0

Very pleased with the service.

frank T. 
Rating:
5.0

Customer did not leave a comment.

robert M. 
Rating:
5.0

Promptly returned my call had a vehicle for me for only $20! Way better than trying to hire a moving company! Thanks Uhaul!

tammy K. 
Rating:
5.0

Very pleased with the service.

frank T. 
Rating:
5.0

Customer did not leave a comment.

destiny F. 
Rating:
5.0

Nothing to improve, we were in and out in minutes! Great service!

Jennifer E. 
Rating:
5.0

keep up the good work

lorrine M. 
Rating:
4.0

When i got the uhaul it didnt have a full tank.it had a lil above quarter. I had to go get gas before my move,i returned it and i had put to much gas in it,which i ended giving a free quarter of tank. The truck should always have s full tank when someone rents it .

Katrina G. 
Rating:
5.0

Customer did not leave a comment.

Corrine P. 
Rating:
5.0

Customer did not leave a comment.

Charlie F. 
Rating:
5.0

Owner was exceptionally helpful and knowledgeable.

Garrett A. 
Rating:
5.0

Not sure every thing was in order, door add said that store opens at 9am, had my paperwork in my hand by 5 after nine thanks very much!!!

gary J. 
Rating:
5.0

Thank you Charlie for all your help!

Catherine S. 
Rating:
5.0

I mean yeah THIS locations in brier park is great! 100% 5 stars. But the uhaul team themselves were a pain in the ass to work with especially because I made a reservation for June 29th and they didn't hold up their end of the deal and couldn't fill my reservation and it took 3 and a half hours of transfer after transfer for someone to FINALLY help me. I'm glad I was redirected to Brier Park though because the guy there was friendly as always as he had helped me before and he is always thorough at his job. I would definitely recommend him as customer service rating go. Just be careful making any reservations elsewhere in the Medicine Hat / Redcliff area

Mitchell G. 
Rating:
5.0

Customer did not leave a comment.

Roxy H. 
Rating:
3.0

One of the trucks was leaking bad, it wrecked my couch. The person working said "I thought they said they fixed it." So uhual knew it was leaking and neglected to tell me.

Michela F. 
Rating:
4.0

Customer did not leave a comment.

leslie M. 
Rating:
1.0

What a disaster. Originally has the van booked to pick up at 1901 Highway Ave in Redcliff. I had movers booked at 9:30am. Went to pick up van at 9am. But the van wasn't returned yet. Dude was still in bed. Had to wait around, while my movers had to wait around (paying then $110 per hour). finally had to go over to Brier Park where they had a 26 ft van. Unacceptable. I booked these units over a month ago. Was almost 2 hours late to meet the movers who were waiting for me. I had to pay them for the time they sat around. I-Haul should be paying for this.

Jeff V. 
Rating:
5.0

Be more proactive about returning deposit, the location I got the uhaul from was awesome and buddy was amazing but overall wouldn't recommend a friend to use your services

SHALENE L. 
Rating:
5.0

The gentleman that helped me was amazing

selenna P. 
Rating:
5.0

Customer did not leave a comment.

bret B. 
Rating:
5.0

Customer did not leave a comment.

CHARLENE O. 
Rating:
5.0

Customer did not leave a comment.

MELISSA S. 
Rating:
5.0

Customer did not leave a comment.

Mike L. 
Rating:
4.0

Customer did not leave a comment.

rob E. 
Rating:
5.0

Customer did not leave a comment.

bev W. 
Rating:
3.0

The agent was extremely pleasant and very knowledgable Will use Extra Storage again and recommend it

Fred R. 
Rating:
5.0

Check in and pickup was quick and efficient, customer service was friendly, professional, and he made sure I knew everything I needed to.

Gabrielle R. 
Rating:
5.0

Charlie the associate helped us is a great guy, very very helpful 10 stars for charlie.

MANO S. 
Rating:
5.0

Customer did not leave a comment.

Teresa W. 
Rating:
5.0

Customer did not leave a comment.

james M. 
Rating:
5.0

Customer did not leave a comment.

lovey D. 
Rating:
5.0

Customer did not leave a comment.

Karl M. 
Rating:
5.0

Customer did not leave a comment.

Dave O. 
Rating:
5.0

Customer did not leave a comment.

murray I. 
Rating:
5.0

Great manager and great service. Recommended for rental or storage needs.

shawn P. 
Rating:
3.0

The truck was ready on time and clean

Karen F. 
Rating:
5.0

Customer did not leave a comment.

Judith S. 
Rating:
5.0

Customer did not leave a comment.

doughlas M. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Hollie F. 
Rating:
1.0

Never recommend

stephen M. 
Rating:
5.0

Charlie was a pleasure to deal with!!! He made everything simple and efficient.

albert H. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

This uhaul rental location was good. The owner was great to deal with.

Jared S. 
Rating:
5.0

Customer did not leave a comment.

charlie F. 
Rating:
5.0

Nothing your already doing a great job. Will always get my business in futer.

j.f D. 
Rating:
5.0

Great service from the manager!

Brad C. 
Rating:
5.0

Manager Charlie was very helpful, friendly and professional. Thanks!

Stuart R. 
Rating:
4.0

The cup holders in the truck were very dirty. It should also be mandatory that the last user of the vehicle bring them back full of fuel. Trying to figure out how much fuel to put in to match what was in the vehicle when it is picked up is not a fair way of doing business.

KEVIN R. 
Rating:
5.0

Customer did not leave a comment.

Raegan S. 
Rating:
5.0

Customer did not leave a comment.

Lisa K. 
Rating:
5.0

Customer did not leave a comment.

Rosanne L. 
Rating:
5.0

Customer did not leave a comment.

Grant A. 
Rating:
5.0

Service was great Charlie went out of his way AGAIN

william A. 
Rating:
5.0

Customer experience at the Medicine Hat location was very good and was appaled at my Experience in Vancouver

ken D. 
Rating:
5.0

Very accommodating

Danette M. 
Rating:
3.0

Very friendly and helpful

marliss T. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Old style customer service! I would so highly recommend Charlie and Extra Storage. Moving was made a little bit more fun. Thank you so much! :)

Melanie B. 
Rating:
5.0

Don't trust the reservation system. Take your unit with you!

robert barry M. 
Rating:
5.0

Customer did not leave a comment.

steve B. 
Rating:
5.0

Customer did not leave a comment.

Kristin H. 
No reviews have been submitted for this location.

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