Customer Reviews for Extra Storage
(U-Haul Neighborhood Dealer)

375 reviews

1124 Brier Pk Rd NW   Medicine Hat, AB T1C0B7

(403) 526-8564

Hours

  • Monday
    9 am–3 pm
  • Tuesday
    9 am–4:30 pm
  • Wednesday
    9 am–3 pm
  • Thursday
    9 am–4:30 pm
  • Friday
    9 am–3 pm
  • Saturday
    9 am–2 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(403) 526-8564

1124 Brier Pk Rd NW
Medicine Hat, AB T1C0B7

Services at this Location:

Hours

  • Monday
    9 am–3 pm
  • Tuesday
    9 am–4:30 pm
  • Wednesday
    9 am–3 pm
  • Thursday
    9 am–4:30 pm
  • Friday
    9 am–3 pm
  • Saturday
    9 am–2 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

scott S. 
Rating:
5.0

Charlie provided excellent customer service, highly recommended 10/10

David K. 
Rating:
5.0

Charlie was great, but he told me and checked off i could drop off my U-Haul at any location, but when the time came to drop off in Calgary it was a NIGHTMARE!

Jeremie L. 
Rating:
5.0

The staff was extra helpful and highly praise him.

Frederick R. 
Rating:
4.0

Windows were dirty and had a lot of bug stains on it. Also there were still chocolate wrappers inside the cab and also coffee or coke stains in the drink holder compartment. Otherwise unit was acceptable.

blaine S. 
Rating:
5.0

Excellent customer service

Christopher W. 
Rating:
5.0

Easy

Riley P. 
Rating:
4.0

Customer did not leave a comment.

Jomon J. 
Rating:
5.0

Customer did not leave a comment.

Stuart R. 
Rating:
5.0

Customer did not leave a comment.

Bailey L. 
Rating:
4.0

Customer did not leave a comment.

Tiago C. 
Rating:
5.0

Customer did not leave a comment.

dave G. 
Rating:
5.0

We had asked to rent a dolly but it was not included in the truck. For the next customer perhaps double-check all requested equipment is ready to go with the truck. Thank you, otherwise was a great rental.

Brittany N. 
Rating:
4.0

Bad smell inside the truck

Joeffrey D. 
Rating:
2.0

Did not have what I ordered . Last min my rental changed . Wasn't overly happy .

Logan M. 
Rating:
5.0

just do the same

Steve P. 
Rating:
4.0

Customer did not leave a comment.

Ramandeep Singh G. 
Rating:
5.0

The rep Charlie was great He went the extra mile to get us on our way .He treated us like friends. Would use again.

Darcy D. 
Rating:
3.0

The location and owner/operator were good to deal with but the truck was absolutely terrible. Unsafe to drive and should never have been let out of the yard. The front drivers side tire was completely bald and down to the wear bar. The truck was not clean. The check engine light and throttle body sensor warning light came on. Truck could not go past 80kms/hour or it would violently shake. At night the headlights wouldn't work they would flicker intermittently. We were forced to stay in a hotel at 1am because the truck was so unsafe to drive. Our trip was delayed an entire day, we had expenses we never should have had to. We had to unload the truck in Kelowna thus never making it to our destination of chilliwack. This truck should be fixed before ever returning to the road and we should be reimbursed our costs as the truck provided by Uhaul was not safe to drive and not what we paid for.

Brandon S. 
Rating:
5.0

I don't have an answer to this question. I have recommended people to Extra Storage, and I myself have rented trucks from Charlie he is a great guy!

JUDITH M. 
Rating:
5.0

Customer did not leave a comment.

Murtaza A. 
Rating:
5.0

Customer did not leave a comment.

Owin B. 
Rating:
5.0

Fast and very efficient.

Ronald S. 
Rating:
5.0

Charlie is wonderful to deal with!

amy J. 
Rating:
4.0

Customer did not leave a comment.

Brett S. 
Rating:
5.0

Put more signs up pointing to the office

megen D. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
4.0

Customer did not leave a comment.

Valerie S. 
Rating:
5.0

Staff were exceptional.

Tina C. 
Rating:
5.0

The owner is super friendly and fair. Also very upfront and understanding . Nice to be treated like a human ! Not a number or a sale!

Jeremy D. 
Rating:
5.0

Cargo deck is very slippery if it gets wet.

gilles D. 
Rating:
5.0

No improvements nessesary, was greeted with a smile

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Tracy Y. 
Rating:
3.0

Excellent and friendly service! The owner/rep was very friendly ! i have gone to other U-Haul places in medicine hat before and got totally ripped off and was very hesitant to do so again but due to unexpected circumstances I had no choice but I was pleasantly surprised with the owner/wrapped that I dealt with on Briar park road in Medicine Hat Alberta!!!

milissa T. 
Rating:
5.0

Customer did not leave a comment.

martin V. 
Rating:
4.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

sheila B. 
Rating:
4.0

Customer did not leave a comment.

Loren E. 
Rating:
5.0

Nothing service was excellent very helpful and courteous

bob F. 
Rating:
5.0

i picked up the dolly the gentlemen was very good and very helpful I would without hesitation thank you

craig R. 
Rating:
5.0

The person there was very helpful. I think it may have been Charlie. Great service and would recommend to anyone.

Brian C. 
Rating:
4.0

Customer service was well beyond my expectations

fred R. 
Rating:
5.0

Customer did not leave a comment.

Barbara P. 
Rating:
5.0

Customer did not leave a comment.

Jorge G. 
Rating:
5.0

Customer did not leave a comment.

Darcy H. 
Rating:
5.0

Customer did not leave a comment.

cole R. 
Rating:
3.0

The truck we rented the drivers door did not seal a lot of wind noise. the rep I had was very good.thanks.

carol A. 
Rating:
5.0

Customer did not leave a comment.

Bailey T. 
Rating:
5.0

Customer did not leave a comment.

Dan S. 
Rating:
5.0

Charlie at Medicine Hat is Awesome

dean K. 
Rating:
5.0

Steering was misaligned and even dangerous for this arizona plated vehicle.

Kent J. 
Rating:
5.0

Exceptionally pleasant person to deal with. On the ball and competent.

ken F. 
Rating:
4.0

Customer did not leave a comment.

Harry N. 
Rating:
5.0

Charlie did a wonderful job getting the truck ready. Don't go to the corporate office in Redcliff they are unorganized and unskilled.

jim W. 
Rating:
5.0

Dropped off after hours.

NICHOLAS S. 
Rating:
5.0

Dropped off after hours.

NICHOLAS S. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Charlie was really good to deal with.

mark F. 
Rating:
5.0

Thanks Charlie what awesome guy, so easy to work with! Judy Martin

JUDITH M. 
Rating:
5.0

Customer did not leave a comment.

Stacey L. 
Rating:
5.0

Customer did not leave a comment.

alan L. 
Rating:
5.0

Great customer service. Amazing people, will totally go with them again.

Cindy H. 
Rating:
5.0

Very efficient and effective manager. Customer driven, approachable and problem solver. Impressive!

Doug N. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Diane S. 
Rating:
5.0

Customer did not leave a comment.

Tristen P. 
Rating:
4.0

Customer did not leave a comment.

Candice B. 
Rating:
5.0

Customer did not leave a comment.

Ken S. 
Rating:
5.0

Customer did not leave a comment.

Chris K. 
Rating:
5.0

No issues dropping off quick and easy

ROBERT R. 
Rating:
4.0

Nothing.. guy at this location.. had little difficulty to book my U-Haul.. but he was very helpful

Kamaljeet S. 
Rating:
4.0

Customer did not leave a comment.

darcy H. 
Rating:
5.0

You need to find a way to reimburse customers for dropping off vehicles with more fuel than they got it with. Or ensure without fail that the vehicle to be rented has a full tank as it makes it easy to return it with a full tank. I picked up the vehicle I rented with 1/4 a tank of fuel and returned it with 3/8+ of a tank. It is impossible to expect a customer to know the gas mileage one if YOUR vehicles and calculate exactly how much fuel they will need in order to return the vehicle with the same amount it left with unless it is full. But the kicker is that not only does uhaul not offer to refund a customer a per litre/gallon rate on returning a vehicle with excess fuel, you wanted to try to charge me an extra amount for going over my allotted mileage! How fair is that??

Bennett H. 
Rating:
4.0

Customer did not leave a comment.

Christine F. 
Rating:
5.0

Nothing improve. The representative was friendly, accommodating and professional. Will be using the Brier Pk location again

joe R. 
Rating:
5.0

Customer did not leave a comment.

nathen W. 
Rating:
4.0

The vehicles should be sent out with a full tank, not 13 miles left in the tank. Or this just a scam because when you drive, you can't estimate how much fuel will be used and end up paying for more fuel than is needed. Customers will need to return them with a full tank. Make the customers aware that they will be charged for a full tank if they choose not to fill the tank up.

Loretta P. 
Rating:
5.0

Charlie's amazing! I also rented a storage unit! This is the second time renting off Charlie and his customer service is excellent! Will definitely recommend him to anyone for their moving/storage needs. Thank you Charlie.

Lindeen B. 
Rating:
5.0

Charlie is always helpful and friendly, only place I rent my u-hauls from in Medicine Hat!

mij W. 
Rating:
5.0

take out any trash from previous customer

Samantha S. 
Rating:
5.0

Attendant was awesome. Great guy.

kyle L. 
Rating:
5.0

Customer did not leave a comment.

Rick A. 
Rating:
4.0

Customer did not leave a comment.

Isaiah S. 
Rating:
5.0

Customer did not leave a comment.

sarah M. 
Rating:
5.0

Charlie is a good guy to deal with.

raymond C. 
Rating:
4.0

Bigger trucks and truck used had seat that would not adjust properly

Tracy M. 
Rating:
1.0

Nothing but trouble with the car dolly, could of lost the car on the dolly due to faulty straps & the locks , will never rent this junk ever again and I would not recommend anybody renting their dolly‘s . The next person might not be lucky as I was , could very well have killed somebody following me ,

Edward L. 
Rating:
5.0

I am very happy with the professionalism of the agent that attended to me. I didn't have to wait too long, the proper checks were made in my presence, the hookup was excellent. Phone call checking with me if everything was ok was a great idea. Thanks

PETER A. 
Rating:
5.0

Nothing! Everything was easy and awesome! Thanks Charlie!

maegan F. 
Rating:
2.0

We are two ladies ( my daughter and myself ) We rented a flat deck trailer to take a small suv to my grandson in Castlegar B C. The Employee was very miserable and rude. He had a lack of knowledge about the rental and drop off. He told us drop off in Castlegar. We just believed him. There was no u haul there. We had to go to Princess Auto before leaving for BC to purchase a plug in for the trailer lights and he told Us that everyone should know that. He sent us to Redcliff U Haul dealer to put the suv on the trailer He wouldn't help us. When we went to Redcliff u haul; we were welcomed and treated excellently. They let us know the trailer we had rented 15 minutes before from Extra Storage u haul in Briar Park needed air in the tires and that the rental trailer ball had not been hooked up to our vehicle properly. The trailer wasn't tightened onto the ball at all. Just sat on there. The Redcliff guys tightened the trailer on the ball for us, checked and topped up the tires on the rental trailer for us and also guided my daughter onto the trailer. They also put notes in our invoice as to who was going to be the driver pulling the rental. We will be renting from Redcliff u haul from now on and will warn others of the poor service in Briar Park. If the trailer had unhooked on our journey it could of been a tragedy for us or other travellers. Briar Park got the money and Redcliff did the work. Redcliff u haul were excellent and personable and would not charge us for their help

vern V. 
Rating:
5.0

Very pleased with the service.

frank T. 
Rating:
5.0

Customer did not leave a comment.

robert M. 
Rating:
5.0

Promptly returned my call had a vehicle for me for only $20! Way better than trying to hire a moving company! Thanks Uhaul!

tammy K. 
Rating:
5.0

Very pleased with the service.

frank T. 
Rating:
5.0

Customer did not leave a comment.

destiny F. 
Rating:
5.0

Nothing to improve, we were in and out in minutes! Great service!

Jennifer E. 
Rating:
5.0

keep up the good work

lorrine M. 
Rating:
4.0

When i got the uhaul it didnt have a full tank.it had a lil above quarter. I had to go get gas before my move,i returned it and i had put to much gas in it,which i ended giving a free quarter of tank. The truck should always have s full tank when someone rents it .

Katrina G. 
Rating:
5.0

Customer did not leave a comment.

Corrine P. 
Rating:
5.0

Customer did not leave a comment.

Charlie F. 
No reviews have been submitted for this location.

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