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CLARENCE P
Customer Reviews for Extra Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer Service !!!
TRAVIS NLocation was closed
John EUnfortunately the truck we picked up was not ready for use and had to go back in for maintenance. We had to go to a private business that handles U-Haul vehicles and storage. Thankfully we found out about the maintenance issues before we got on the road with the cargo area fully loaded. The second U-Haul dealer was able to get us a truck right away and it all went smoothly after that.
Adam SGood ole Charlie 🍻
Kelly DEverything was great. Charlie at the U-Haul place was awesome.
Andrew JAll was well. Just remember to add the extra deposit if using a prepaid credit card.
michael iAgent did not explain we would receive a text message with a link to report any damage/issues with the truck. We also did not get all of the equipment that we booked with dolly’s and had to make a return trip to a different location to assist with the move. He seemed more concerned with getting out the door on the Friday of a long weekend
Chris WAmazing customer service!
Michel KThe customer service was good. We did find later though that the trailer tail lights were not working, but everything else was, so it did not impede our journey. We should have looked that over better on location.
Tami BCharlie at Extra Storage Medicine Hat was fantastic! He gave clear direction of where to park and the drop off process was quick and easy. Thanks again Charlie!
BRANDON WFella was amazing was super professional and friendly
pat mClearly U-haul doesn’t value safety. The unit had one working turn signal and one barely working brake light. The guy running the place took a look and said good to go. He made it clear to us he “does not work for u-haul” Ease of renting and returning on the app was great.
Tara FNot force the use of your app for after hours drop off. Couldn’t upload picture, couldn’t change drop off location to the uhaul site where my storage space was. My phone died in the middle of trying to return vehicle
Gillian RDon't change :)
Mark MVery easy process and friendly service
Solana MCharlie was fantastic😊😊
laurie hSo easy and quick to deal with. He made returning our trailer a breeze.
Sandra LWould never recommend this place, or UHaul, if this is how their representatives treat customers. The man (the owner I assume) was rude, aggressive, and unprofessional - he yelled at us and made a huge deal even though we parked the UHaul where he directed us to, and checked it out through the app. A terrible experience.
Cailyn WThere was no one on site when I dropped of the Uhaul. But Charlie was quick to pick up the phone when I called the number on the door to the office. All was good...
Tim ZFix the trailers so they don’t leak and get my cargo wet and refund the the customer accordingly for the inconvenience
James HNothing can be improved at this site. It is perfect, the gentle man working there is awesome !!
Duane SUnhooked the trailer myself. Never came out of the office to assist or check the trailer before I left. Walked into the office and told him just dropped a trailer off and asked if I paid with a credit card?
Heather DPer day charged 40$ and every kilometer charged 79 cents. Is expensive. The truck which I took is an older model, not much facilities. More gas it consumes. Overall, I wasted with your moving truck. One thing I learned, avoid using UHaul.
SURESH KFriendly and helpful staff. Truck ready to go. Thank you U-Haul.
norman sHelped us out on very short notice. Greatly appreciated.
john sLocation also has storage rentals at reasonable pricing
Mark MExcellent service !! Highly recommended.
indika hGet trucks block heaters!!
lionel dNext move will Be uhaul, and the one after that, and the one after that...
jayme lThis gentlemen went above and beyond, he stay open for me to return the equipment as i was 2 mins late, polite, thorough and inviting.
Misty RThe man there was so friendly and helpful.
terry bGood service
ronald bThe location was convenient and well labelled.
Hieu-De Hhave u haul truck and storage unit at one location.
Henry wSignage horrible, too small. And drop off area only drop off space for 1-2 vehicles Office was closed when we arrived at 4:30 Aug.4, 2023. The virtual check out was too complicated as it would time out, 6 tries were needed, and we weren’t sure that went through! However, we were very appreciative of the fact they let us drop off empty truck in Medicine Hat, rather than the initial drop off in Calgary!
Mark SVery Exselent sevice !!!
Reginald BNice guy, friendly, helpful, was sorry that we had to endure such a traumatic moving process.
Sig TCharlie Forbes the Manager was amazing!! Went well over and beyond for me, fantastic man made this move very easy and smooth for myself and my family. Thanks Charlie
cody sAll good.
Maureen RAnswer
Duncan NWaited an hour and a half for uhaul. Due to uhauls software being so bad and not working. Very frustrating when you have timelines to get moved out. Gave us the code to the gate to drop off after hours. There was no way of getting out from the inside to leave. Ridiculous experience
Ethan ANote: This review is a reflection of our entire experience with Uhaul not only this location specifically. However I will note that the guy was over 10 minutes late for our pick up time of 9AM and the truck was FULL of potting soil when we picked it up. It had not been cleaned. This is the second time we have used uhaul for moving and both experiences have been incredibly poor. Absolutely the most disorganized organization out there. My first experience i reserved a 26’ truck from the location closest to our move. The DAY I’m to pick it up we receive a call letting us know we need to pick it up from another location over 1.5 hours away from the original location AND that they only have the 20’ available. We were charged that extra mileage and not compensated for the extra fuel expense. The return experience was a total headache. Our second rental experience was also chaos. An hour after pickup we received a call letting us know our drop off location needed to be changed to a location TWO hours away from our original drop off location. AFTER everything had been confirmed as per our original itinerary at the time of pickup. My family will not be using uhaul services again in the future.
Tanner HCharlie provided excellent customer service, highly recommended 10/10
David KCharlie was great, but he told me and checked off i could drop off my U-Haul at any location, but when the time came to drop off in Calgary it was a NIGHTMARE!
Jeremie LThe staff was extra helpful and highly praise him.
Frederick RWindows were dirty and had a lot of bug stains on it. Also there were still chocolate wrappers inside the cab and also coffee or coke stains in the drink holder compartment. Otherwise unit was acceptable.
blaine sExcellent customer service
Christopher WEasy
Riley P