Service person never got out of his chair. We had to hook up trailer ourselves. There was no wiring harness for lights/brakes.Patrick C.
Customer Reviews for Extreme Accessories
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JUSTIN F.
Very nice people to deal with.Jerry B.
Customer did not leave a comment.JOE S.
Really polite and friendly. Answered all questions and instructed me through the rental process throughly. Really went out of their way to assure I was able to obtain a truck. Very happy with my experience.James J.
Tail lights didn't work. When I returned the trailer, I waited 30 minutes; to be assisted to by a mechanic from the shop who just got back from a test drive. He asked if I parked the trailer. I said yes. He said alright bye. I asked about the partial refund due to returning the trailer earlier and the person said yes yes they will take care of it and walked away. After waiting another 20 minutes no one else showed up and I walked out over irriation. I couldn't tell anybody that the rear lights are faulty. Going in and out while driving down the interstate. Got pulled over twice for not having working rear tail lights. Both warnings. But still.robert A.
Customer did not leave a comment.Richard A.
Customer did not leave a comment.LARRY P.
Customer did not leave a comment.LARRY P.
Rented a 6' X 12' tandem axle trailer. Tongue weight is heavy enough that one person can not lift. It would be much easier to manage if the trailers had tongue jacks.john W.
Customer did not leave a comment.Christopher H.
Great, plenty of room to park it and guy checked me in right away and was very helpful.christopher H.
Customer did not leave a comment.Carolyn W.
Customer did not leave a comment.DANIEL C.
Customer did not leave a comment.Brandon C.
Tire pressure dash light was on at the time of picking upJAVAD G.
Customer did not leave a comment.Doug H.
Customer did not leave a comment.john P.
The customer service was very poor. They were not friendly and not very helpful.Eric B.
The Uhaul we rented had a pool of oil spilled inside. We still rate this business as number one due to customer service and pricing! They are awesome people to work with!scott S.
Customer did not leave a comment.MICHAEL H.
Customer did not leave a comment.STEPHEN D.
Customer did not leave a comment.Loren G.
Extremely friendly and helpful service!scott S.
Didn't actually have the opportunity to load or unload anything (not U-HAULs fault in the least), but the 15' truck was simple to operate and was a comfortable drive. Drove approximately 250 miles to my destination & back, and totaled $397.54. This included 24 moving blankets, regular dolly (not appliance), and insurance. Picked up late Friday afternoon and returned Sunday. Picking up & returning the truck was a breeze. Friendly folks. Thank youBobbi D.
Uhaul your prices are extreme for what I used. A car dolly brand new $1100 . If I was to leave your equipment at another uhaul dealer I was going to be charged $230 + but if I returned it to same location I picked it up $53 . Otherwise thanks for allowing me to use your equipmentGLENN H.
Customer did not leave a comment.PEGGY C.
Customer did not leave a comment.Maurice R.
Customer did not leave a comment.Rhonda Z.
Get a bigger advertising sign to make the business easier to find.MELINDA R.
Customer did not leave a comment.randy M.
Quick and efficientRichard H.
Best experience with uhaul everMISTY R.
Customer did not leave a comment.KURT K.
Clean equipment, better communication, assistance with connecting trailer and needs to make sure they have light connectors attached so you can hook them up to vehicle and not have to walk back to building thru a muddy parking lot in the rain to get one that should've come with the trailerMichael P.
People are friendlymehdi N.
Customer did not leave a comment.Steve C.
Customer did not leave a comment.Deborah T.
Customer did not leave a comment.Amanda W.
Friendly and professional serviceBilly M.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.Howard S.
Customer did not leave a comment.MELVIN O.
Make sure the truck is clean. There were crumbs and trash in the cab, and there was dirt and broken glass in the back. Very disappointing to say the least.Jason P.
Dude that waited on me Was courteous and professional.Mitch M.
Customer did not leave a comment.Shane O.
Customer did not leave a comment.Judith B.
Customer did not leave a comment.Laurie P.
They were closed when we dropped off.Cynthia B.
Customer did not leave a comment.Brigitte C.
Customer did not leave a comment.PAMELA T.
Customer did not leave a comment.DANIEL W.
Customer did not leave a comment.Christopher P.
Customer did not leave a comment.Robin C.
Customer did not leave a comment.Shawn H.
Cargo trailer had an ant colony and the roof leaked.Patti H.
Everything went well as planned. Enough time within the contract. To pack unpack then to return it within plenty of time with no additional cost. Thank you for getting me to my new chapter in life. CarolynCarolyn S.
Customer did not leave a comment.Melissa Y.
Customer did not leave a comment.Allison S.
I had to change my pick up location and the day I was suppose to pick up they said there wasn't a car dolly. But Saturday they had a dolly. I had to drive out of my way to help you. Not what you could do for me.Christopher P.
Customer did not leave a comment.Jacob H.
Customer did not leave a comment.Sandy G.
Customer did not leave a comment.Jonathan M.
Customer did not leave a comment.AARON T.
The People that I dealt with were very helpful.ANGIE S.
When a customer indicates that the truck has a message saying that a tire is low on air, do everything to make sure the problem is rectified before the customer leaves the store so that they can have confidence the truck will not break down while driving at high speeds on the highway. This location did not seem at all interested in helping, rather looked at me like I was a big inconvenience to them.Craig S.
Customer did not leave a comment.Robert G.
The truck had food/beverage spilled in it. The images on the 24/7 mobile app were not accurate. I had to take pictures of all the damage/repairs I could reach, and there was more I could not.Joseph H.
Customer did not leave a comment.Michael W.
Great People.... Highly Recommended.Bhavin P.
Customer did not leave a comment.PEGGY C.
Customer did not leave a comment.ELIZABETH E.
Customer did not leave a comment.Yolanda P.
Customer did not leave a comment.Clay D.
they were very helpful and greet customer servicejohn S.
Customer did not leave a comment.Tom H.
Customer did not leave a comment.TONY H.
My furniture smelled like gas after using the truck and it was covered in dirt and grime in both the cab and box.Anna M.
Customer did not leave a comment.William O.
Customer did not leave a comment.DAREL L.
Customer did not leave a comment.Cliffty M.
Friendly and quick drop offVincent T.
Customer did not leave a comment.Charles B.
The refueling fees are a rip offHenry H.
Excellent Service but weekend rental(Saturday 9:30am to Monday 9:30am) I kept getting confusing text alerts stating the vehicle was due back earlier than actual.LOIS G.
Customer did not leave a comment.michael S.
Customer did not leave a comment.Dennis R. G.
The pickup location was experiencing problems with the U-Haul website during our transaction, so it took a little longer than anticipated.terry E.
Staff very friendly and helpful.Kathleen P.
THIS WAS THE WORST EXPERIENCE OF MY LIFE!! I WILL NEVER, EVER RENT FROM UHAUL AGAIN AND WILL ENCOURAGE EVERYONE ELSE TO NEVER RENT FROM UHAUL AS WELL! ALSO I WOULD LOVE A REFUND BUT I DOUBT ILL EVER GET ONE!cody R.
very nice, helped hook up, had needed adapterJ. Kevin S.
The service, integrity and demeanor of the owners are top notch. They maintain a professional and straight forward approach, even when not working with the most ideal situations. Customer service area, super clean. Uhaul truck, super clean. Upfront and honest. Really amazing vehicle accessories... I'll be there to sup my vehicle when I'm ready for an upgrade!!LISE S.
Customer did not leave a comment.mike H.
Tires were a little worndan C.
Customer did not leave a comment.CALEB P.
Customer did not leave a comment.sean G.
Customer did not leave a comment.Michelle F.
Very friendly and quick service. Everything was ready to go as expectedEric G.
I was BEYOND happy with my service and experience with UHaul through Extreme Accessories in Rolla. I have heard so many horror stories from friends who rented a UHaul inl Rolla (not necessarily from Extreme Accessories), but my experience was great. I mainly worked with Jeff, but Dave was also helpful. They were patient with me, explaining the process, they updated my reservation when I had last minute changes and even accommodated for an early pick up of the trucks. I had never really thought about how much preparation must go into making sure each truck is ready to go between customers, and it wasn't until much later that I realized someone had to have checked the air pressure, fluid levels, cleaned the truck inside and out, etc.... Everything was perfect and ran smoothly.THERESA W.
The location was close when I drop off the truck. The location was clean.lenora H.