Initially confirmed reservation at the Elizabethtown Magnet Dr. location - 1 mile from my home. Was also quoted $.79 per mile (for the Saturday reservation). Today I had to drive 15 extra miles to pickup the truck and informed the weekend rate was $.99 per mile. Customers absolutely DO NOT like surprises! Especially today when the truck rental was already an emotional experience moving my mother into a nearby assisted living facility. I have used UHaul several times for many years. Today was the last.Sheila J.
Extreme Polishing & Detailing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jonathan H.
Customer did not leave a comment.EDWARDA JR C.
Great truck. Easy rental procedure. Courteous service by staff. I'll be returning.WILLIAM K.
Excellent serviceWilmer M.
Great place to rent from!! Nice people good equipment!Kevin K.
Nothing at this time, everything was great, great service, knowledgeable of the rental equipment, the lady behind the desk was really helpful and informative!RICHARD J.
Customer did not leave a comment.Christopher M.
Customer did not leave a comment.Hanna Y.
Great place.Ronald W.
Customer did not leave a comment.KIMBERLY D.
The driver door did not seal. I had to tape the door jam at the top each time I stopped to prevent airflow between the door and cabin. Very frustratingharvey C.
Customer did not leave a comment.Christopher J.
Customer did not leave a comment.MICHAEL C.
Customer did not leave a comment.TAYLOR G.
Customer did not leave a comment.SUSAN B.
Customer did not leave a comment.Colin A.
QUIT CHANGING PICK UP LOCATIONSmichael L.
All 3 folks ( owner, office Mgr, technician) at the pickup location were extremely helpful and volunteered to hook up the auto transport and answer all my various questions. Based on that positive experience I will use them again in future for Uhaul rentals as well as for their core business of auto detailing.THOMAS J.
Great customer service very friendly staff. Much appreciated.JULIE P.
Took 3 days to check in my vehicle my only complaint on this placeJacob K.
After leaving I found that the brake lights did not work.Dwayne Y.
First of all, you can have equipment that will not malfunction and cause injury. Second, the pick up/drop off location was well aware of the malfunction and offered no assistance. The guy was very rude about it. It was very unacceptable that I was stranded for TWO HOURS with the back door open, unable to close it, on hold with roadside assistance for an hour only to get hung up on once someone did come on the line. I will never use Uhaul again for any future moves and I am letting others know of my experience and how I was treated and then ripped off afterwards. I was never contacted by Uhaul about the charges on my receipt after I was informed it would be 24-48 hours.... and that was TWO WEEKS AGO. Then suddenly I get this email with the receipt. I am very upset about it everything and will definitely not be using Uhaul ever again.Emily C.
The lady I dealt with was excellent!!! She is a BOSS! I highly recommend this location due to her customer service.HAZEL S.
Customer did not leave a comment.SHERRY E.
Site was clean and personnel friendly and helpful.James W.
The customer service was great, however the equipment that was rented to us was not properly put on the vehicle and we had to have roadside assistance come out to our first stop.krisanne S.
Could not find my location at the pick up point when trying to pickup/drop off on line.CRAIG W.
Customer did not leave a comment.Shaunnarisa B.
Customer did not leave a comment.Mike M.
Customer did not leave a comment.LYNN E.
We had two trailer tires that were almost bald. Had to call U-Haul while on our trip to meet them and get tires changed. They were causing shaking of the vehicle. We met service guy in Birmingham and the service was great. Tires were even worse than thoughtJIMMY B.
Please update the operating hours on the website. The website stated the store was open, the door was unlocked but when we went inside, we were informed they were closed. We used the online app to return the UHaul and it's been two full days without a receipt.Christopher S.
Customer did not leave a comment.Christian S.
First let me say do not ever rent a uhaul from them. They do not check to make sure the lights are working properly. The trailer we got the wires were crossed. If our vehicles lights were on the trailer lights didnt work. This particular place told us that is was our truck that caused this but we have not had this problem before. The lady that works there is very unprofessional and incredibly rude. They will try to charge you extra days even when they have been in position of the unit. If you need a uhaul rental please for the love of God stay as far away from this facility as possible, only use this facility if it is a life or death matter.Tracie L.
Excellent customer service. Gentleman could tel the trailer was not up to rentable standards. I had 2 flat tires.Amanda K.
U haul charged me 70.00 for a wrong drop off location, yet I dropped it off where U haul told me. I have both the text and email showing this. I want a return of my 70.00Rich P.
Customer did not leave a comment.Cassie W.
I ordered a appliance dolly was not told they were out then on the morning of pick up customers service told me they had one I could pick up I drove 15 milieus round trip to be told theirs was already rented wa suppose to gets $15.00 vip for miles I had run around for other that the truck was excellent and newDaniel M.
Customer did not leave a comment.Kristina W.
nelson did a great job. i will try to always use the wilson road location first.Doby W.
Customer did not leave a comment.Gary J.
Customer did not leave a comment.Dennis L.
Customer did not leave a comment.Darren R.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Phyllis B.
Customer did not leave a comment.Melinda K.
The staff were incredibly friendly and helpful.Karen M.
Customer did not leave a comment.Alissa G.
Get exactly what the customer wants. I wanted a small trailer but U-Haul sent a bigger one. Nothing wrong with the location, but the company scheduling needs work.Jack G.
Quick, efficient, and courteous.Todd C.
Customer did not leave a comment.eddie C.
Great service.STEVE S.
Customer did not leave a comment.THERESA M.
Very professional and timely.Jeffrey S.
Customer did not leave a comment.Judy A.
Customer did not leave a comment.Norbert M.
Customer did not leave a comment.Donald H.
Customer did not leave a comment.James W.
Great people! Accommodated my last-minute request with ease. Thanks very much!!Paul W.
Customer did not leave a comment.Iresha D.
quick and easy drop off, did not even have to go inside. Employee did everything on a smartphone. Tech unhooked everything.Nathan F.
Have more experienced people working at this location.Teresa W.
This location was right up the road from my work & though I was directed to use another location, they accepted my trailer! Love Extreme polishing & detailing!dIANE H.
Customer did not leave a comment.Steven M.
Customer did not leave a comment.Timothy P.
Customer did not leave a comment.Nathan V.
Make sure truck is at the place you are sent to. I went to place I was told to go to pick up. And there was no truck available. It wasted my time gas and money. Running around.Andrea M.
Customer did not leave a comment.Harold H.
Very Poor Customer Service due to computer program. I would rate your service at -5. My reason for this is I was quoted one price and then charged $50 more at pick up. Also I was sent to the wrong place to start with. When I first spoke with Jennifer she quoted me a price of $74.90 for a truck. When I told her that I needed a trailer as well she said it would be $107 for the pair. A while later I was told that the truck & trailer were in two different places about a mile apart; no mention of additional charges. When I arrived at the address given me by phone it was the trailer and not the truck. Once I found the place for the truck sure enough it was $107 plus taxes; but the problem arose when I drove back to get the trailer & he could not give me the paperwork without charging me $50 or his computer program wouldn't work. It wasn't his fault. It was a result of very poor communication of your system. I had no time to try to start this over at the time and now I'm out $50 plus taxes because you care more about getting your money than seeing that your customers are getting what you promised.walter W.
Customer did not leave a comment.Maria P.
Very helpful and friendly staff. Explained how we could get a less expensive deal and a better trailer. Very knowledgable and made us feel at ease. Also flexible in the return on Sunday making the rental a day and a half for the price of 1 day. Will definitely rent from this location again in the future!Joseph O.
Staff was friendly and accommodating.April S.
Customer did not leave a comment.keishyana R.
Customer did not leave a comment.ryan C.
Great help from a couple employees to assist in loading my car onto the tow dollyArthur P.
Customer did not leave a comment.CHRISTOPHER B.
Customer did not leave a comment.Frederick H.
Have the truck at the location on time. I was very disappointed in the service. I rsvp the truck 2wks in advance for the 29th of June when I really needed it for that day. And it was not there like it was promised. I feel I shouldn't have been charged mileage for their lack of getting the truck in time and I also feel I should be reimbursed for the mileage for this.Phillip V.
Customer did not leave a comment.Ed W.
Friendly excellent customer serviceterry C.
No one was there I hadMatthew S.
Customer did not leave a comment.james L.
Customer did not leave a comment.Ed W.
Used a trailer that cost more so I could use this location because I appreciate their professionalism. I am loyal to good businesses and this is a great one.Truman W.
They had a slight computer problem but other than that it was really good.Teresa D.
Customer did not leave a comment.Melanie C.
Helpful and friendly staff. Look forward to working with them againTruman W.
Customer did not leave a comment.James W.
Passenger side tail light was out. Rubber retainer strap on S hook on car hold down chain was broken. Ends of tire straps were frayed and hard to thread through tensioner.MARK M.
Nothing, great service from this locationKenya S.
Make sure that customer requested equipment is always available at locations. They did not have an appliance dolly readily available ."They said, " they go out on one way and never return".DONALD W.
Have used this business before would recommend them!BILL S.
Customer did not leave a comment.David K.
Excellent ServiceDoug S.
Customer did not leave a comment.Thomas S.
When in and made a reservation for 24 hrs. However, it was made for a 10 o'clock pick up then switch to 24 hrs. Got the email and was told to do the check-in at four which I'm going to get a code to open the door for the key, so sound simple enough when on home and when I returned at 4 o'clock to get the truck it was a nightmare. I didn't get the code because the reservation wasn't a 24 hours. So I had to call costumer service and the sleepy lady was getting frustrated with me because whatever she was telling me was not what was happening with the Browser etc. Truly a nightmare which makes me be late for work and do on. I was very unhappy with the entire situation.Marcelino M.
These people are ALWAYS KIND and go above and beyond to help their customers in any way they can! Exceptional customer service! I wish all your locations in Elizabethtown, KY were like this, but sad to say they are not!!!JENNIFER H.
Extremely helpful. I was nervous about renting and checking in with a smart phone. They met me there physically and were very helpful. Thanks, Carl CoxCarl C.
Very helpful..got me a 20 foot truck at same price of 15 footer...original reservation call failed to tell me that this size truck had a welded on 2 inch trailer ball, when I needed a 2 and 5/16 to accomodate a car hauler trailor.John H.