Customer Reviews for Exxon of Glen Rock

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Exxon of Glen Rock

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Paul T. on

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Equipment is located off site (less than a quarter mile away), but it was easy to access. Friendly/helpful staff.

Steven R. on

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service excellent... nice and friendly

Madison T. on

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Customer did not leave a comment.

Emma P. on

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Don't offer mobile pickup when you can't do mobile pickup at this location. We thought it would only take a few minutes to get the truck, but ended up taking about 15-20 while we waited for someone to go get the truck. It was fine, I'd just manage expectations better.

Phyllis K. on

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CHRISTINE R. on

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Chris M. on

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rick g. on

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Fast and easy rental

Jaqueline O. on

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Kari B. on

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Nothing...A+ service!!

DIMITRI P. on

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Franchesca is a pleasure to deal with and thats why I have been renting with her for my business in Hoboken for 7 years now. She has an assistant named Daniel thats very helpful when she is not there. Excellent business people.

Peter C. on

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Good explanation of the contract and drop off.

Stewart H. on

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miriam p. on

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This was an amazing experience! The owner returned my call first thing in the morning - we arranged for the truck - there were no surprises! Everything was exactly what they said it was. The final cost was actually less. I would highly recommend this location.

Alok B. on

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Ronald G. on

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timothy c. on

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Amedeo M. on

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Gilbert R. on

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Great service easy pick up and drop off.

John A. on

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Mechanical issues existed for this vehicle that I informed this location about. Faulty brake caliber adjustments in the front right wheel made extrreme screaking noises. Also the pollution control equipment was faulty with escaping fuel vapors from the crankcase indicating a faulty PCV or carbon canister.

Andrea S. on

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Michael M. on

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Joseph T. on

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Truck needed transmission work. Otherwise it was clean and presentable.

Frances G m. on

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So friendly and nice!

john b. on

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Easy drop off

Stephen K. on

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Could not have been an easier or more accommodating experience. Service and equipment were excellent.

Ron H. on

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Very Disorganized, and poorly managed. Took forever to get a reserved rental, I needed 4 dolly's they had 3 and then forgot to load them into the truck. Terrible experience, will never rent from them again.

Marisa M. on

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Mark R. on

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The employees in Glen Rock, NJ that I interacted with very friendly & professional.

Ralph D. on

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They are one of the best uhaul locations I have ever been too. They are friendly, knowledgeable and very accommodating. They are flexible with pick up and drop off hours and offer a no hassle rental. Very dependable and great on communication. Thank you!

Ralph D. on

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They are one of the best uhaul locations I have ever been too. They are friendly, knowledgeable and very accommodating. They are flexible with pick up and drop off hours and offer a no hassle rental. Very dependable and great on communication. Thank you!

Renee P. on

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Professional and helpful team at Exxon location in Glen Rock

Cornelius L. on

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There were issues that resulted in over 2 hours of conversation with client services. In addition the gentleman at the location required me at add 4.5 gallons of gas when I drove 19 miles. It was clearly a gas gaugue that added to my expenses.

John Z. on

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James T. on

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Bryan P. on

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Online sign-up and application terrible. Needs improvement. Location remedied the online websites poor execution. Online application process poor. Also, I've known this, but U-Haul would go a long way with ridding themselves of the deceptive "$19.99" a day. Feels dishonest and lacks integrity. Diminishes the brand and I'm always hoping for an alternative solution for my rental needs. U-Haul can change this. I hope they do.

SARA H. on

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Nice customer service. Loved the new van.

Howard G. on

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Tojiddin R. on

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Work faster

Tanya K. on

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They do not keep truck at the location that you check in at you have to drive to get it from there it’s not far but it is on a crowded street with not much room.

Robert K. on

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ricardo a. on

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Angel A. on

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David E. on

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Rental was not a location I reserved. Representative needed to go to another location to pick the van up. Ice on windshield and no windshield fluid. I also did not like that the rep had to take a picture of my license with his personal mobile device. I have no idea where that information went or how it will be used.

Lisa B. on

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I am concerned because we were charged for 154 miles but we definitely did not drive that far. We went from Glen Rock to Plainsboro and back. When I calculate the miles using the exact addresses, it comes to 61.5 miles each way or 123 miles. We may have driven an additional mile from the Exxon station to our house and back but that's it. Unfortunately, I did not check the MI Out number when we picked up the truck so I have no way of proving this. The difference is a total of 30-31 miles, a substantive amount. I told the attendant but he said there was nothing he could do about it. That said, the people who serviced me at Glen Rock Exxon were very attentive, the truck was in perfect condition and the experience was otherwise excellent. It's unfortunate that the mileage logged when we took the truck was clearly incorrect.

georgene b. on

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Could not reach person - answering machine message garbled - had to call back. Had a problem with the truck and called in - same situation as above - no 'person' answered. Left message about problem - no return call following. Left another message that problem was solved. No return call from a person. Very poor customer relations.

Michael K. on

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I was charged for fuel even though I returned the truck with the same amount of gas in it as when I left.

mia g. on

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mary G. on

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Very good experience renting from this location. All employees very professional.

Adam W. on

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The online reservation system needs improvement. We were directed to this location after speaking with someone on the phone (she was great). The online system would not show us which locations actually had the equipment we requested & automatically chose an inconvenient location for us when our preferred location was not available. And the pick-up time changed with each confirmation. Very annoying to have to sort out.

Keith D. on

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Christian E. on

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Jeff V. on

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David S. on

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Kathleen R. on

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This review is only for the pick up location. Guys were helpful even though Uhaul did not have our promised vehicle. Drove 10 mile out of the way to get a pick up truck when we ordered a 10’ truck. I could have gotten a pick up rental anywhere!!!

James L. on

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Mark M. on

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Frank V. on

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amy o. on

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chi t. on

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david b. on

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SCOTT S. on

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Everything was great.Johnson was very nice and efficient.

SANDRA K. on

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Allison C. on

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edward c. on

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Fast Easy and Friendly staff..

david l. on

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terrific customer service!!

John S. on

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Customer did not leave a comment.

eve g. on

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This pick up location is great. The staff is always friendly and the vans are always clean!

Peter C. on

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Great location, great service. Truck was clean but could have been in better shape.

claire b. on

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Customer did not leave a comment.

christine w. on

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The ride was a bit bumpy - BUT the service and convenience was amazing. We decided Last minute to move a couch. So on a Sunday at the last minute we were able to get a truck. Would definitely recommend.

daniel h. on

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anthony c. on

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Douglas T. on

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They even gave me a ride to pick up my car in the next town. Awesome Service

Ralph D. on

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This UHaul location is top rated. They go above and beyond to provide the ultimate customer experience. The staff is friendly, knowledgeable and accommodating. I am looking forward to my next rental!

Daishon W. on

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Martin P. on

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Eric F. on

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Everything good

Michael M. on

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Easy drop off

Vanessa C. on

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Explain everthing about the charge, no surprise and know what to expect. Keep a good work.

Ronald G. on

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Customer did not leave a comment.

Michael G. on

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Be more honest regarding pricing I will NEVER rent that location again also not sure if I'd rent from uhaul again

Bryan U. on

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Keep up the good work!

Robert S. on

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I've rented from this U-haul location before - and the service and equipment is always top-notch. Thank you!!

IDA M. on

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Provide evening lockbox. Provide more staff to assist the renter so they are not waiting for you to pump gas.

Lisa E. on

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they argued about the gas when we refilled it to the original listing

Dawn G. on

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Attendant wasn't very friendly. Seemed like he was doing me a favor when I asked questions. Not rude, just not friendly. Didn't go out of his way, that's for sure.

Tracy C. on

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I was confirmed to pick up at a location, when I arrived, they said there were no trucks. I had to travel to another location to get a vehicle. They were nice, but on 100° day, I was given a truck with a broken air conditioning. In addition, one headlight was out and the inside of the cab was dirty. I was unhappy with the delay and the traveling to another location and the condition of the truck.

Steven u. on

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Trucks were stored at different location other than pick up location stated at registration. Therefore if a person is driving you to designated pick up place, they should not leave, you do not have a way to get to place where truck is stored. Trucks should be present at location of drop off, patron should not HV to drive to another location where trucks are stored.

amani k. on

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Better explanation about miles

Brian J. on

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Customer did not leave a comment.

Patrick R. on

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I've rented a couple of times. All fine before. On this return my emailreceipt was delayed . Just a one off. Very much like the place.

walter p. on

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Customer did not leave a comment.

anthony s. on

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First day only a 15 foot truck was available, unfortunately I did not realize 11’ high is too big for FDR Highway and Brooklyn Bridge. Also too difficult to find parking for it in Brooklyn. Additionally steering was too loose. So I was not able to complete moving my son on Tuesday. On Wednesday rented a van. Unfortunately it was dirty and had roaches. Have used this location before with better results.

Luis M. on

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Nothing, service is perfect!

Daniel S. on

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Customer service was excellent. Truck was pretty old and the cab windows or doors leaked so the cab was wet inside (standing water in cupholders). Brakes were a bit soft and the truck had a hard time accelerating past 30mph unless you really punched it. The last truck I rented one month ago was much better to drive and in better condition (had half the mileage).

Meghan K. on

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Candace H. on

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Jason N. on

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Fast and easy drop off

Jennifer R. on

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The App had me go to the gas station, then directed me to the lot which was a few blocks away, then I had to drive back to the gas station for the key. I wasted 30 minutes just picking up the van.