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Dominick T
Customer Reviews for Exxon of Glen Rock
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
lack of customer service vehicle in poor condition location poor condition
PATRICIA AThe Cargo Van was the best vehicle ever for my needs. The U Haul owner was excellent and knew exactly what to recommend to me for my needs. The only issue i had was finding the location which was not easy. But it was worth it. Thank you Glen Rock U Haul
SCOTT PKeep up the great work! I’ve rented from the Glen Rock location many times and I highly recommend them.
Steve RThe vehicles are kept in a dirt lot which was unfortunately muddy from recent rain. The cabin wasn't very clean. While driving there was a terrible whining from the passenger side of the vehicle. It got louder as the speed increased, and had my ears ringing the rest of the day.
MICHAEL VTransparent in charges. I got a random charge after drop off with no answer.
Dominick SAs always Pleasure to work with
Lakeram NThe mobile check out process requires you to drive to the exxon loc, sit in your car and click, then drive to the pickup place, which is different. Allow EITHER location to work.
Richard zFast service and friendly
John LExcelent like always...
lakeram nA sign for pick up and return of the vehicle would have been helpful. The drop off was in the back of a residential area and when the drop off was at night it was difficult to find the correct driveway.
ARTHUR WEasy booking. Very efficient employee. Would absolutely rent again from this rental company.
CAROLINE BTruck smelled like weed and really needed a tune up
DAVID STruck was old and had 184,000 miles so it was showing its age. It was clean and everything did work so it did accomplish our task.
Aaron HHappy with the service
lakeram nPleasure to work with
lakeram nEverything was smooth and the lady was very kind. She gave me good directions and was prompt when answering the phone. The whole experience was excellent.
GLADYS GPleasure to work with, likewise
william wthis is my regular uhaul rental place, the lady is helpfull and personable They make rental easy
alvin hReserved online and asked for 15 miles. I knew I was only going 10. When I arrived at the location they asked how many. I confirmed 15. They put 20 on the contract. It’s only like $7 dollars more, but it’s super shady that the lady changed it without telling me. It’s my fault for not checking before i walked out.
Donald BTruck was disgusting and none of the additional equipment I preordered was there when I picked the truck up.
Ray CMy truck was not ready- 1 + hours late and I had to take a different vehicle. Terrible
FRANKLIN Pthis location is my local uhaul store. i love the owners and i love the convenience... thank you good peeps at the exxon of glen rock... i think u already know... you all are my goto for anything uhaul... FKD (FatKoreanDad)
John KTruck was very dirty
HUGO OFix the location issue. I received a message on the app that the location to pick up the truck was different as the office location. So I went directly to the truck location but the app doesn’t let you start the pick up because you are too far of the actual address they have on record. To return the truck same thing they make you go to two different places first to the Exxon location so the app can work and then you have to drive to another location to drop off the truck. It makes people lost their time.
Carlos Pexcellent
MOHAMMED MU-Haul Attendant was great...helpful & personable.
Rick JI have rented from this location multiple times; the service is consistently quick, friendly, and convenient.
Edward SNice, easy rental. Once you get to the location, it's very easy.
JEFFREY RA little confusing as actual pick up is located 1 mile away from Exxon
Terrence SI needed a 9 foot van and it was very spur of the moment. I reserved it online and did pretty much everything online and the transaction and rental went very very smoothly. I would recommend renting from Exxon/IHaul anytime you need something at the spur of the moment.
Dwaynne Oeasy to rent, truck was clean, will rent from this location again
Edward SVehicles are quite old.
Wonnyun KGood to go as is
JEFFREY KService was efficient and friendly.
Meredith PU-Haul changed the pickup location on us and then refused to give us more miles to cover the additional travel to pick up the unit.
TAYLOR RUhaul app does not work for pickup or drop off lost at least 2 hours. Had to wait for customer service and that also took was too long. Just horrible
Barbaros CLet me tell you the lady that checked us in was so polite and so nice explained everything perfectly and made the process of renting a truck for the first time a breeze I would recommend this location to anyone that needs to rent a U-Haul
BRANDON Mvery quick turnaround time for checkin & dropoff
Robert MThe process to get the rental van was ridiculous. You have to drive to the location and get the van yourself. Time consuming and inconvenient.
James BGreat job on everything. Thank you!!!
THOMAS Keasy pick up an drop off friendly professional staff
LUIS OExcellent operation. very nice people. problem solvers. Highly recommend.
Franklin CUnlike the site in paramus The Glen rock site is definitely a much better site people are responsible and willing to work with you
WILLIAM STold drop off was Exon Station when in fact it was a side street a distance from Exon. We were returning a 26 foot truck and ended up going in circles due to an unreliable map given to us at the station by an employee that could not communicate well with us. A clearer map would have made drop off easier and verbal instructions such as street names would have helped. The employee told us right, right, left. Taking a large truck through residential streets was unacceptable when an easier route was available Will not use this site again.
RICHARD VImpossible to fill out forms only on I phone. The garage had to do it on her phone so they have pictures of my license and credit card. I trust them but who knows where the information will end up.
ANDREW Lyou need a U-Haul sign in the gas station window-a customer asked me where U-Haul was. He did not know that he was in the right location. Put a small U Haul sign by the driveway off S Broad St- missed that entrance a few times.
KEITH MWe were told we would have the rental for 24 hours and can pick it up at our convenience. The agent told us as a “place holder” he would put 8AM - never mentioned we HAD to pick up by 8AM. Unfortunately, we could only pick up until 11AM - by the time we went our reservation had been cancelled as a no show, with no email or phone call. We had to scramble and go to a larger truck. When we got our truck, it was filthy with barbecue stains on the door handle and hopefully ketchup on the dashboard. U-Haul was not very helpful. But the Exxon attendant was apologetic and offered to take us to the lot since it was a little out of the way.
PUL SWonderfully friendly location.
TYLER HThe truck did the job but was dirty, both the driver cabin and the outside windshield. I was charged for gas even though I brought it back with more gas than when I took the truck.
Martin PMake show you guys check all the tires around the truck
cynthia wService was super. Thank you
Oganes S