Customer Reviews for EZ Food Market Inc
(U-Haul Neighborhood Dealer)

219 reviews

700 S Plymouth Ave   Rochester, NY 14608

(585) 235-6780

Office Hours

  • Mon-Sat: 5:30 am–11:30 pm
  • Sun: 9 am–2 pm

Services at this Location:

Contact Us

(585) 235-6780

700 S Plymouth Ave
Rochester, NY 14608

Services at this Location:

Office Hours

  • Mon-Sat: 5:30 am–11:30 pm
  • Sun: 9 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

Charles C 
Rating:
3.0

Uhaul was overall filthy.

George L 
Rating:
1.0

Asked for but was not offered a receipt when I turned the truck in. Then I received text messages almost three hours after the truck had been returned, asking when I would be returning it. The drop off location is completely lacking !!

mike d 
Rating:
5.0

Customer did not leave a comment.

Nabil M 
Rating:
5.0

Customer did not leave a comment.

Nabil M 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B 
Rating:
4.0

The people were very helpful and extremely nice!

Cody F 
Rating:
3.0

Customer did not leave a comment.

Leroy M 
Rating:
5.0

Very friendly plenty of options very convenient

Keyonna W 
Rating:
1.0

First it was supposed to be lake ave they rented it out they sent us to this gas station. The guy had us waiting while he talked to his saying to wait a minute, we said we had to pick up my daughter he said not his problem,, once done he did not give a receipt,,,or check the truck over,,it was muddy inside the cab, I cleaned it and there was garbage in it..had absolutely no gas in it at all but said I had to have at least a quarter tank to return it,,,I got my time extended 2x it was supposed to be returned the 15th 6pm they picked it up abt 5 using towbuster towing,,,it wasn't even uhaul it was the guy from the gas station,,I will never get a uhaul from any where but UHaul itself...they should cancel the gas station on S Plymouth Ave Rochester I believe it was Sunoco,,,this email says drop off on Long Pond but I was told it had to go back to Plymouth..I'm not sure what the heck going on but,,,then on top of it all there was even a miles check,,,no never ever again

Christina v 
Rating:
2.0

Don't over charge for gas after saying bring it back as it is

D'Asia S 
Rating:
5.0

Customer did not leave a comment.

Nabil M 
Rating:
1.0

Customer did not leave a comment.

Samaria P 
Rating:
5.0

The guy at the store who gave me the rental was polite had a smile and was very helpful great experience

Erica L 
Rating:
5.0

Customer did not leave a comment.

Nabil M 
Rating:
1.0

Truck was dirty in the inside couch cushions were left in the back also store didn’t check in my return till 2/3 days later and charge me more then what the price actually was very disappointing

Fernando W 
Rating:
1.0

Overcharging us, truck is not even clean, gas wasn’t filled so we had to fill it up, and when we dropped off the keys on time, the person we gave to was very rude to us.

Madilyn S 
Rating:
5.0

Customer did not leave a comment.

Hattie B 
Rating:
5.0

Easy & kool , no problems getting a truck they, take Debit even

Erica J 
Rating:
5.0

Customer did not leave a comment.

Mohamed h 
Rating:
5.0

Customer did not leave a comment.

Lisa S 
Rating:
3.0

The check engine light was on when we picked up the truck and the person helping me knew about it. It was clean and the people renting the trucks out were really nice but the truck I used for my move could've been maintained better.

Audra V 
Rating:
5.0

Thank you

Ashak B 
Rating:
3.0

Customer did not leave a comment.

Yvonne K 
Rating:
3.0

One of the wipers didn't work, ask to get another truck rather then wait for it to get fix ,was told the other trucks were already Reserved?

Henderson D 
Rating:
4.0

Customer did not leave a comment.

Alicia J 
Rating:
5.0

Very friendly and easy to process rental. Definitely will use again!

Veronica D 
Rating:
2.0

The truck need maintenance repair ASAP. The check engine left was on and it was difficult to drive the U-Haul

Portia F 
Rating:
1.0

My truck was not staged at the Gibbs location even though I had booked it days before. The next location they sent me to was in a terrible part of the city and some dude just sitting on a freezer was the “uhaul guy”. Put me behind schedule, massively inconvenient, literally terrified being a single woman in that gas station. Awful experience.

Rachel H 
Rating:
5.0

The people working the rentals are very helpful, and good customer service which I really appreciate and I keep going back.

Eric J 
Rating:
2.0

Customer did not leave a comment.

Lester B 
Rating:
1.0

Customer did not leave a comment.

Shuntee W 
Rating:
3.0

Customer did not leave a comment.

Gazelle A 
Rating:
4.0

Customer did not leave a comment.

Kenneth H 
Rating:
5.0

Very nice people

HUSSEIN A 
Rating:
1.0

This location was over full with u-haul trucks and was hard to find a place to park. The ez market was busy with gas station customers making it more frustrating.

Darrin K 
Rating:
4.0

N/A

Anthony R 
Rating:
1.0

Customer did not leave a comment.

Jessica P 
Rating:
5.0

Customer did not leave a comment.

Sathsara D 
Rating:
5.0

Best U-Haul rental place I ever been to

Akeem B 
Rating:
5.0

Customer did not leave a comment.

Neyo M 
Rating:
5.0

Customer did not leave a comment.

Stephen B 
Rating:
5.0

Customer did not leave a comment.

Fernando D 
Rating:
5.0

Customer did not leave a comment.

Gordon B 
Rating:
2.0

Have a drop off that is easier to get to. The area was a small station in a apartment setting.

Richard J 
Rating:
3.0

This location is a gas station/food store without obvious U-Haul markings, kind of confusing.

XIN X 
Rating:
3.0

Provide more size of truck?

Mark S 
Rating:
3.0

Customer did not leave a comment.

Scott B 
Rating:
5.0

Customer did not leave a comment.

Nabil M 
Rating:
5.0

Customer did not leave a comment.

Ethan B 
Rating:
5.0

Customer did not leave a comment.

Jens P 
Rating:
5.0

Trucked worked well. Staff at drop off location were very good to work with.

James R 
Rating:
5.0

The gentlemen who worked at this location were helpful and very nice.

Renee F 
Rating:
3.0

Customer did not leave a comment.

Donte B 
Rating:
3.0

Customer did not leave a comment.

Andrew B 
Rating:
3.0

I do feel the rental cost was a lot more than it should have been. We got it at 9:30am and retuned it by 3:30pm and it was over $100. That’s a ridiculous price, I will be looking at other options for the return. Which sucks because the uhaul employees were great.

Melissa C 
Rating:
4.0

I do not receive receipt regarding rental.

Kyaw Z 
Rating:
3.0

Using the app to submit information after returning the truck was difficult, it was slow and mentioned returning the car and then after indicated that there were questions to answer and pictures to take, although the keys had been returned by then. I think it would be helpful to indicate there are questions to submit before returning the keys.

Grace R 
Rating:
1.0

Customer did not leave a comment.

Anthony J 
Rating:
3.0

Customer did not leave a comment.

Audrey B 
Rating:
5.0

Customer did not leave a comment.

Nabil M 
Rating:
1.0

Customer did not leave a comment.

Ana C 
Rating:
5.0

Customer did not leave a comment.

Michael I 
Rating:
5.0

Customer did not leave a comment.

Mia H 
Rating:
5.0

Store was nice, service good, neighborhood very ghetto.

Alexander R 
Rating:
5.0

Customer did not leave a comment.

Joie P 
Rating:
4.0

Customer did not leave a comment.

Sheila K 
Rating:
1.0

Have gas in the trucks I had to put $40 in gas to make it go to have of a tank of gas and the truck was not clean

Jerell D 
Rating:
5.0

Fast and easy process no hidden fees definitely recommend 👍🏽

Morgan P 
Rating:
5.0

Customer did not leave a comment.

linda b 
Rating:
1.0

Customer did not leave a comment.

Jennifer M 
Rating:
5.0

Customer did not leave a comment.

Aram S 
Rating:
4.0

Customer did not leave a comment.

Michael M 
Rating:
4.0

Customer did not leave a comment.

Haci u 
Rating:
1.0

Customer did not leave a comment.

Chakira M 
Rating:
5.0

Customer did not leave a comment.

Miranda M 
Rating:
3.0

Customer did not leave a comment.

Betty H 
Rating:
3.0

No problems with pick up or drop off. Just needed a truck for two trips to move from one apartment to another.

anthony p 
Rating:
5.0

Customer did not leave a comment.

LENTORY J 
Rating:
5.0

The customer service was excellent. My overall experience was very easy going. Definitely will recommend this facility to whoever needs to rent a truck from U-Haul.

Laura B 
Rating:
5.0

Customer did not leave a comment.

Shakeka T 
Rating:
5.0

Customer did not leave a comment.

Stephanie B 
Rating:
2.0

The truck sounded like it was falling apart while driving it. It had an almost empty tank of gas when I picked it up and I was over charged

Alyssa M 
Rating:
2.0

Breakes sound and feel bad

Mario R 
Rating:
5.0

The truck I rented had no heat to even defrost the windows and it was freezing.

Racquel C 
Rating:
5.0

The gentleman was patient and helpful. He backed up the truck for me in a busy parking lot. The packing blankets smelled like smoke.

Ruth K 
Rating:
4.0

Customer did not leave a comment.

Ashley M 
Rating:
5.0

Customer did not leave a comment.

Aram S 
Rating:
5.0

Customer did not leave a comment.

Thomas L 
Rating:
5.0

N/A

Jessica J 
Rating:
4.0

Customer did not leave a comment.

Zitong W 
Rating:
5.0

Customer did not leave a comment.

Nurzhan Z 
Rating:
2.0

I'd recommend having associates be more familiar with the check in/out process. I signed up to just check in/out myself but then I had someone come up when I was already on the last step insisting on doing it for me and repeating everything I'd already done. Other U-Hauls have also used the x stickers better on all the damage on the truck. Our truck had a lot of scratches and dents that didn't have them when we picked it up which worried me but didn't end up being an issue. The check in process went more smoothly.

Clay B 
Rating:
2.0

Inform the customer of ALL COSTS BEFORE PICKING up the truck. Especially if the charges were not even mine.

Cynthia M 
Rating:
4.0

Customer did not leave a comment.

JOSEPH R 
Rating:
5.0

Customer did not leave a comment.

David G 
Rating:
5.0

Customer did not leave a comment.

Robbiejames N 
Rating:
5.0

Customer did not leave a comment.

Brandi G 
Rating:
3.0

Customer did not leave a comment.

Charlene S 
Rating:
5.0

Customer did not leave a comment.

Edward M 
No reviews have been submitted for this location.

Additional Services at this Location

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