Customer Reviews for EZ Mini Storage Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of EZ Mini Storage Inc

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James D. on

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Darian M. on

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This location itself was pleasant to deal with, the lady working there showed me everything I needed to know and made sure I knew if I needed anything I could call with questions or concerns. However, my overall experience with uhaul itself wasn’t pleasant.

matthew l. on

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Jesse S. on

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We received a text the day before our pickup date confirming that we could pick up the uhaul in New Albany. We called customer service and they confirmed this. We then received a call at 6:30 PM that evening stating that we had to go to Kentucky to pick up the uhaul. So not only did we have to drive the 3 hours to New Albany to get to our old apartment, we then had to drive 35 minutes into kentucky to pick up the uhaul. I don’t understand how we get a confirmation text and confirmation from customer service, then get a phone call changing the location 6 hours later. I will never use uhaul again as we had to drive over an hour out of our way (there and back) to pick up the truck, which significantly changed our plans for the day. When we returned the truck in Richmond, the individual checking us in did not even speak to us for the first 5 minutes they were inspecting the truck. No greeting, no explanation of what they were doing. I will be recommending that anyone I know needing assistance moving, NOT use uhaul and go with another company.

Seth M. on

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Great hours Listed on u-haul`s site as giving a free month of storage with trailer rental but did not give free month of storage. Friendly service.

Carl S. on

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Some better signage. If it hadn't been for the U-haul equipment, I likely wouldn't have been able to find it. As it was, because of the scarcity of other buildings and visible address numbers, I didn't see the U-haul trucks until I was right on top of the location. Hence, I drove by and had to inconveniently turn back/around.

David S. on

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U-Haul needs to install lift jacks on the front of their trailer especially the dual axel ones!! They are way to heavy to be lifting on and off the vehicles hitch and trying to get it on from on the ground is way too hard/heavy!!! I strained my back trying to get trailer hooked up once I got to my final location!

Cholee B. on

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Mike H. on

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daniel o. on

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The location was close to my home. The young lady that rented the truck to me was friendly and knowledgeable, and overall very helpful. The office was open on time, the truck was mostly clean and ready to go. Overall, an easy transaction. Thanks

Jeannette P. on

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Mike D. on

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Elizabeth C. on

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. on

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Friendly and courteous service

Linda J. on

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The only thing I would recommend is when the location is changed for pick up that a follow up email is sent. I was called but due to poor reception on my phone I did not realize that my location had been changed. I showed up and waited at my preferred location. I was directed to the correct one but lost time waiting.

Barry S. on

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Great service from all employees !! Excellent

James S. on

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Leandrea D. on

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Randall S. on

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Friendly helpful staff.

JAMES E. on

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The lady at EZ Mini Storage was geat!

Dale S. on

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Lloyd B. on

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An extremely helpful associate assisted me with hooking up the the car hauler to my truck. She also took the time to explain the loading process, eventhough I’d watched the online instructional videos. I’d definitely recommend this location to anyone looking to rent a UHAUL.

Deanna S. on

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Timothy R. on

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Excellent service

Alfonzo B. on

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I have worked with the representative before. She has always provided me with exceptional customer service. She's very courteous and knowledgeable of U-Haul products.

DON P. on

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Katina P. on

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Erisha G. on

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My overall experience with uhaul was a nightmare. I had a truck reserved for the day prior at another location but the online portal couldn’t “verify” my identity therefore I couldn’t be rented to. It was a total inconvenience and it but me behind on schedule. Called this location the same day and was squared away. Almost instantly. Great customer service. My uhaul experience was horrendous but the staff on site was very accommodating.

Jose C. on

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BEN J. on

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Mike B. on

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David P. on

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The lady who waited on me was exceptionally nice and helpful. She made the experience a real pleasure and had her act together. Any company would do well to have more employees like her.

Herman S. on

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The staff was very friendly. The service that they provided was awesome.

Jeffrey M. on

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Don F. on

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Excellent service from well trained staff combined with clean and newer equipment. I would highly recommend this location!

Neisha N. on

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The lady tried to charge me for insurance when I plainly stated that I did not want or need it. The mistake was taken care of but I should not have had to make additional phone calls.

Brandon R. on

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William M. on

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Storage unit adequate. The only issue I have is that there was other units, larger, that we would have rented of it would have displayed online. It only showed one size available.

Marcus H. on

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Very friendly and even helped us after hours. I had to add another storage shed on and she was helpful. Thank you for making our intro to Kentucky that much better!

William B. on

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Our check in was very easy. Scarlett was very nice and informative.