Customer Reviews for EZ Mini Storage Inc
(U-Haul Neighborhood Dealer)

322 reviews

344 N Dixie Hwy   Muldraugh, KY 40155

(502) 942-4297

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 12 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(502) 942-4297

344 N Dixie Hwy
Muldraugh, KY 40155

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 12 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Teri G. 
Rating:
2.0

Rent a truck from some place else.

Steven W. 
Rating:
5.0

Had a great experience at the Muldraugh, KY location.

SHARON B. 
Rating:
3.0

The lady was rude.

VICKIE P. 
Rating:
5.0

Customer did not leave a comment.

DONALD C. 
Rating:
5.0

Customer did not leave a comment.

JERONE H. 
Rating:
5.0

Customer did not leave a comment.

Rebecca R. 
Rating:
5.0

The lady that checked us in was awesome..Great personality and very helpful...

Krystal T. 
Rating:
5.0

Customer did not leave a comment.

Seyanna A. 
Rating:
4.0

Customer did not leave a comment.

Bridget S. 
Rating:
5.0

always very friendly and helpful!

michael T. 
Rating:
1.0

Poor customer service didn't want to rent vehicle acted like it was a inconvenient to her and acted like I was some contagious disease she bleach wipe every including my id and cards only wanted to talk throw a glass door and became upset when I handed her my cards to process

Maria H. 
Rating:
5.0

Customer did not leave a comment.

Javier H. 
Rating:
5.0

Customer did not leave a comment.

Sarah C. 
Rating:
4.0

Customer did not leave a comment.

Janet B. 
Rating:
5.0

Customer did not leave a comment.

Javier H. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Michelle T. 
Rating:
5.0

This location has the best customer service. The people are prompt and friendly. The check out and check in process is easy.

MARIA E. 
Rating:
1.0

Gave me the worse truck on the lot

Eric G. 
Rating:
5.0

Lady was great. Super helpful And efficient

John M. 
Rating:
5.0

good folks

Michael T. 
Rating:
5.0

Customer did not leave a comment.

john G. 
Rating:
5.0

Customer did not leave a comment.

Alfred M. 
Rating:
5.0

Customer did not leave a comment.

Frank R. 
Rating:
5.0

The lady working in this store is stellar! She went above and beyond to help me with my needs. Extremely grateful!

Autumn H. 
Rating:
3.0

Customer did not leave a comment.

Mildred M. 
Rating:
5.0

Great service. Glad that we were able to pick it up on weekend. Tks a bunch.

Bettye T. 
Rating:
3.0

Location was closed when we dropped off the dolly; used after-hours check-in to return equipment.

Tyler M. 
Rating:
4.0

Very nice and friendly people. Awesome customer service!

Nanetta M. 
Rating:
5.0

The 24/7 check-in didn't work, the location stated they didn't have it. The truck oil was half way down and the location stated they didn't have oil to put in and not to worry about it. This was unacceptable.

Victor H. 
Rating:
5.0

Customer did not leave a comment.

christopher H. 
Rating:
3.0

Customer did not leave a comment.

Larry F. 
Rating:
5.0

NA

Ramon T. 
Rating:
5.0

Tandy was the lady who helped me with my checking in! She was awesome! Everything went smooth and quick. I suggest you go there to get your rentals!

Mary K. 
Rating:
2.0

Do not rent 26 foot trucks with a 3 1/2 week prior reservation and then tell the customer sorry we only have a 20 foot truck available, sorry business practice for the customer to suffer for your lack of trucks. Why even reserve in advance. It wasn't a request, it was a need. And then offer an additional trailer only after I called to complain, because the truck was too small to hold a 4 bedroom, two car garage home, without making two trips, and yet I wasn't offered a lower mileage, such as half of the outrageous $.89 cents a mile, instead of a trailer. It wasn't my fault, for your lack of equipment. I am a very unsatisfied customer, and I have used uhaul rentals at least 20 times, as an adult and I am unsure if I ever will again, nor will I recommend them to any one. I have moved at least 20 times in 30 years.

Angela C. 
Rating:
5.0

Customer did not leave a comment.

Nicholas P. 
Rating:
3.0

Customer did not leave a comment.

Tene' W. 
Rating:
5.0

The agent was amazing. Helped me with every question I had.

Patricia J. 
Rating:
5.0

Nothing at this time

Kate C. 
Rating:
5.0

Customer did not leave a comment.

woodrow H. 
Rating:
3.0

No one present at this location. Used a drop off box! Uhaul mandated this drop off location which was 20 miles round trip out of my way and then charged me $4 extra mileage mileage. I passed 2 other Uhaul locations going to this drop off. Very inconvenient, I will not use Uhaul again. Both pick up and drop off locations were unsatisfactory for me.

Thomas S. 
Rating:
5.0

She did everything she could to help us out to get us the refund of the difference from the overcharge back in Montana, however we were told we would have to wait 3-5 business days.

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

woodrow H. 
Rating:
5.0

Great location in regards to base, clean and easy to locate. Wish they had more equipment as this would easily be our new go to location! Also great to see a neighborhood dealer offer so many moving supplies

Elizabeth L. 
Rating:
5.0

Customer did not leave a comment.

Dawn B. 
Rating:
5.0

Customer did not leave a comment.

MARTIN R. 
Rating:
5.0

No issues on this end . Turn in went very smooth.

Aaron Y. 
Rating:
5.0

Check out person was quick and knowledgeable.

Penny P. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
5.0

easy check in, check out. vehicle was clean, no problem at all on rental. was my second time to rent there, would recommend .

John B. 
Rating:
5.0

Customer did not leave a comment.

Sandy P. 
Rating:
5.0

Customer did not leave a comment.

anderson S. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Absolutely the best experience I ever had renting anything!

Jeffrey S. 
Rating:
2.0

There were glitches in the process for picking up the truck. That was a huge issue for me since I was paying men by the hour to help me. It took over an hour to get the account brought up on my phone and then get the truck open.

Joyce W. 
Rating:
5.0

Customer did not leave a comment.

jose O. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
4.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Matthew J. 
Rating:
3.0

I went to this location because it was the closest location with a cargo van listed as available. I drove almost half hour away even though I have a uhaul place less than ten minutes of my home. I paid mileage for no reason because the cargo van was not available.

Carla B. 
Rating:
5.0

The front desk lady was very nice and helpful!

LYNETTA W. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
4.0

This location itself was pleasant to deal with, the lady working there showed me everything I needed to know and made sure I knew if I needed anything I could call with questions or concerns. However, my overall experience with uhaul itself wasn't pleasant.

Darian M. 
Rating:
3.0

Customer did not leave a comment.

matthew L. 
Rating:
3.0

We received a text the day before our pickup date confirming that we could pick up the uhaul in New Albany. We called customer service and they confirmed this. We then received a call at 6:30 PM that evening stating that we had to go to Kentucky to pick up the uhaul. So not only did we have to drive the 3 hours to New Albany to get to our old apartment, we then had to drive 35 minutes into kentucky to pick up the uhaul. I don't understand how we get a confirmation text and confirmation from customer service, then get a phone call changing the location 6 hours later. I will never use uhaul again as we had to drive over an hour out of our way (there and back) to pick up the truck, which significantly changed our plans for the day. When we returned the truck in Richmond, the individual checking us in did not even speak to us for the first 5 minutes they were inspecting the truck. No greeting, no explanation of what they were doing. I will be recommending that anyone I know needing assistance moving, NOT use uhaul and go with another company.

Jesse S. 
Rating:
3.0

Some better signage. If it hadn't been for the U-haul equipment, I likely wouldn't have been able to find it. As it was, because of the scarcity of other buildings and visible address numbers, I didn't see the U-haul trucks until I was right on top of the location. Hence, I drove by and had to inconveniently turn back/around.

Carl S. 
Rating:
5.0

U-Haul needs to install lift jacks on the front of their trailer especially the dual axel ones!! They are way to heavy to be lifting on and off the vehicles hitch and trying to get it on from on the ground is way too hard/heavy!!! I strained my back trying to get trailer hooked up once I got to my final location!

David S. 
Rating:
5.0

Customer did not leave a comment.

Cholee B. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
3.0

The location was close to my home. The young lady that rented the truck to me was friendly and knowledgeable, and overall very helpful. The office was open on time, the truck was mostly clean and ready to go. Overall, an easy transaction. Thanks

daniel O. 
Rating:
5.0

Customer did not leave a comment.

Jeannette P. 
Rating:
2.0

Customer did not leave a comment.

Mike D. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
5.0

Friendly and courteous service

Rating:
5.0

The only thing I would recommend is when the location is changed for pick up that a follow up email is sent. I was called but due to poor reception on my phone I did not realize that my location had been changed. I showed up and waited at my preferred location. I was directed to the correct one but lost time waiting.

Linda J. 
Rating:
5.0

Great service from all employees !! Excellent

Barry S. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Customer did not leave a comment.

Leandrea D. 
Rating:
5.0

Friendly helpful staff.

Randall S. 
Rating:
5.0

The lady at EZ Mini Storage was geat!

JAMES E. 
Rating:
5.0

Customer did not leave a comment.

Dale S. 
Rating:
5.0

An extremely helpful associate assisted me with hooking up the the car hauler to my truck. She also took the time to explain the loading process, eventhough I'd watched the online instructional videos. I'd definitely recommend this location to anyone looking to rent a UHAUL.

Lloyd B. 
Rating:
5.0

Customer did not leave a comment.

Deanna S. 
Rating:
5.0

Excellent service

Timothy R. 
Rating:
5.0

I have worked with the representative before. She has always provided me with exceptional customer service. She's very courteous and knowledgeable of U-Haul products.

Alfonzo B. 
Rating:
5.0

Customer did not leave a comment.

DON P. 
Rating:
5.0

Customer did not leave a comment.

Katina P. 
Rating:
5.0

My overall experience with uhaul was a nightmare. I had a truck reserved for the day prior at another location but the online portal couldn't “verify” my identity therefore I couldn't be rented to. It was a total inconvenience and it but me behind on schedule. Called this location the same day and was squared away. Almost instantly. Great customer service. My uhaul experience was horrendous but the staff on site was very accommodating.

Erisha G. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Customer did not leave a comment.

BEN J. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
4.0

The lady who waited on me was exceptionally nice and helpful. She made the experience a real pleasure and had her act together. Any company would do well to have more employees like her.

David P. 
Rating:
5.0

The staff was very friendly. The service that they provided was awesome.

Herman S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Excellent service from well trained staff combined with clean and newer equipment. I would highly recommend this location!

Don F. 
Rating:
3.0

The lady tried to charge me for insurance when I plainly stated that I did not want or need it. The mistake was taken care of but I should not have had to make additional phone calls.

Neisha N. 
Rating:
4.0

Customer did not leave a comment.

Brandon R. 
Rating:
2.0

Storage unit adequate. The only issue I have is that there was other units, larger, that we would have rented of it would have displayed online. It only showed one size available.

WILLIAM M.  |  First Impressions 
No reviews have been submitted for this location.

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