Customer Reviews for EZ Pack N Ship Ect Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of EZ Pack N Ship Ect Inc

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judy K. on

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Keep your Customer Service excellence going foreword. Good job !

BONNIE S. on

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NOTHING. EVERYTHING WENT WELL - TRUCK WAS THERE TO PICKUP AS PLANNED, CHECK OUT WNET QUICKLY AND RETURN WAS NO PROBLEM. WOULD RECOMMEND AND WILL USE AGAIN.

TAMAIRA W. on

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Miguel H. on

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Only issue we experienced was we were given the wrong equipment dollies and did not know about it until we pick everything up. It wasn't a big problem, though knowing ahead of time would have been better.

Erica W. on

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Ryan P. on

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Catherine W. on

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David B. on

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this place is very pleasant to work with from start to finish , thank you U-Haul

Carey M. on

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Barbara W. on

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Paul G. on

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Very EASY-IN / EASY-OUT Pulled up my reservation, I was out the door quickly, the return went just as fast. Vehicle was in Very Good condition.

Dale D. on

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PAt T. on

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gary H. on

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This location was professional and easy to work with but our over all U haul experience was terrible.

Verna C. on

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Leigh W. on

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Dan S. on

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Make sure the mileage is right plus if u send someone across the country make sure u give extra miles for construction and detours

Jeffrey M. on

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The web site at uhaul has some issues, user difficulties. Customer service was great, professional and friendly at pickup and drop off, thanks to all, !!!

AMANDA V. on

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Steve, the employee at this location was very, very helpful. However, our overall experience with U-Haul was awful. Repeated phone calls, one in particular with an employee named Marcus Bell (or Ball) set us up with a trailer in Grayslake and when I went to that location there was no trailer available, the pick up date was a day off and our last name was in the system as Bond, not our actual last name Every person I spoke with asked us the make and model of our vehicle. When I said we have an 18 suburban everyone always replied, “great, perfect” The trailer’s brake cord was not compatible and couldn’t be plugged in to our car so we had to purchase an adapter. This was our first experience renting with U-Haul and most likely will be our last. Every person we talked to had a different story/option/explanation. Very disappointed and frustrated with U-Haul.

Celeste M. on

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Dennis C. on

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MICHAEL K. on

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megan B. on

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Chris T. on

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Great customer service and the truck was very clean and ran good. Would definitely recommend this U haul location.

Chyanne W. on

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Sherry C. on

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Ieasha S. on

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Sherry C. on

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Timothy C. on

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The truck needs some work done. Noticed the steering wheel would shake when braking and the smell of burning oil. Also you could tell people smoked inside the cab, noticed the odor stale smoke. Also the back needs to be cleaned out better. When I opened the back there was dirt all over the floor. I'm giving the location 5 stars due to the employee of set location, professional and friendly.

troy W. on

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tom O. on

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