Customer Reviews for EZ Pack N Ship Ect Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of EZ Pack N Ship Ect Inc

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Stephanie L.
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3 stars for online check-in 5 stars for check-out over the counter We did the online check in, which was a bit frustrating. It took 20 mins to go through the process. The online agent was 'somewhat' helpful. Check out process at the counter was a breeze.

Kaylene K.
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The website gave a code for the key pickup, but didnt tell us where the lock was. We spent 10 mi utes looking for the lock. And $10 for a cleaning fee? Really, just last week i rented a u-haul from another place that smelled like a farm; all i did was move a bed and dresser and you have the audacity to charge a $10 cleaning fee.

MARK K.
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STEPHANIE B.
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Jasmine Q.
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Quick fast service.

Sara P.
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I had asked to do the pick up in person and received no notification that I would have to do it on mobile which caused a bit of chaos with my moving party.

Maquita C.
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William F.
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Only problem I could see with the car hauler was the handle on the tongue jack was facing the back of trailer normal cars I don't see a problem with newer cars but I was hauling a 1968 Chrysler Newport so the bumper was close enough to the bumper that I couldn't turn the handle. If the handle was facing front it wouldn't have been a problem. But it was a very nice trailor and got the job done.

John S.
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I was disappointed that I would be expected to pay for the gas I used in addition to the 89 cents per mile fee. My previous experience with uhaul a few weeks ago with a 17ft truck did not require me to refill the gas.

Kaelan M.
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Ettasha H.
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SCOTT J.
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Brandon T.
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Antoinette S.
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Verlan V.
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Took over 15min to do the computer stuff,,,really?!

Heather J.
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Chalonda C.
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judy K.
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Keep your Customer Service excellence going foreword. Good job !

BONNIE S.
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NOTHING. EVERYTHING WENT WELL - TRUCK WAS THERE TO PICKUP AS PLANNED, CHECK OUT WNET QUICKLY AND RETURN WAS NO PROBLEM. WOULD RECOMMEND AND WILL USE AGAIN.

TAMAIRA W.
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Miguel H.
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Only issue we experienced was we were given the wrong equipment dollies and did not know about it until we pick everything up. It wasn't a big problem, though knowing ahead of time would have been better.

Erica W.
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Ryan P.
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Catherine W.
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David B.
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this place is very pleasant to work with from start to finish , thank you U-Haul

Carey M.
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Barbara W.
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Paul G.
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Very EASY-IN / EASY-OUT Pulled up my reservation, I was out the door quickly, the return went just as fast. Vehicle was in Very Good condition.

Dale D.
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PAt T.
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gary H.
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This location was professional and easy to work with but our over all U haul experience was terrible.

Verna C.
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Leigh W.
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Dan S.
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Make sure the mileage is right plus if u send someone across the country make sure u give extra miles for construction and detours

Jeffrey M.
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The web site at uhaul has some issues, user difficulties. Customer service was great, professional and friendly at pickup and drop off, thanks to all, !!!

AMANDA V.
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Steve, the employee at this location was very, very helpful. However, our overall experience with U-Haul was awful. Repeated phone calls, one in particular with an employee named Marcus Bell (or Ball) set us up with a trailer in Grayslake and when I went to that location there was no trailer available, the pick up date was a day off and our last name was in the system as Bond, not our actual last name Every person I spoke with asked us the make and model of our vehicle. When I said we have an 18 suburban everyone always replied, “great, perfect” The trailer's brake cord was not compatible and couldn't be plugged in to our car so we had to purchase an adapter. This was our first experience renting with U-Haul and most likely will be our last. Every person we talked to had a different story/option/explanation. Very disappointed and frustrated with U-Haul.

Celeste M.
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Dennis C.
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MICHAEL K.
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megan B.
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Chris T.
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Great customer service and the truck was very clean and ran good. Would definitely recommend this U haul location.

Chyanne W.
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Sherry C.
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Ieasha S.
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Sherry C.
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Timothy C.
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The truck needs some work done. Noticed the steering wheel would shake when braking and the smell of burning oil. Also you could tell people smoked inside the cab, noticed the odor stale smoke. Also the back needs to be cleaned out better. When I opened the back there was dirt all over the floor. I'm giving the location 5 stars due to the employee of set location, professional and friendly.

troy W.
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tom O.
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Elizabeth Z.
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debra S.
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John P.
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Clarence M.
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Jairo A.
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Jeff M.
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nice trucks easy to drive clean and cheap thank you

Donna D.
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Clarence M.
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Jeff G.
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Cliff B.
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roger S.
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The service person was very efficient and polite!

Robert C.
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The people at EZ pack N ship did an out standing job. Making my move and renting a Uhaul truck easy for me. \ Good Job!

GLORIA J.
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This location was farther then the one I was moving too. which is why I went over my miles. didn't really like the location when I was so very close to the Sheridan Rd locations. As a matter of fact we moved our daughter right on Sheridan Rd and passed a couple of your uhaui locations.

Chyanne W.
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TAMMY C.
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JOHN B.
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Find a new Uhaul manager. 2 hrs late...

No reviews have been submitted for this location.

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