Customer Reviews for EZ Self Storage LLC
(U-Haul Neighborhood Dealer)

34 reviews

107 Lacy B King Way   Staunton, VA 24401

(540) 248-4285

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(540) 248-4285

107 Lacy B King Way
Staunton, VA 24401

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

General Manager Bree was so helpful and a pleasure. She helped me with the paperwork and explained the process of returning the truck. Speaking of returning the truck, at first my cell phone would not take the pictures required. I didn't know what to do, but then the phone started taking them. I suggest to customers that they allow time to figure out the process if they are unfamiliar with it.

BRENDALYNN D. 
Rating:
5.0

Great service.

KENNETHCOLE S. 
Rating:
5.0

Customer did not leave a comment.

Randy G. 
Rating:
5.0

Helpful and friendly staff! Was a pleasure talking with them.

ANTHONYALEXANDER D. 
Rating:
3.0

Customer did not leave a comment.

Greg K. 
Rating:
5.0

Customer did not leave a comment.

Ugene S. 
Rating:
5.0

Customer did not leave a comment.

EARLLEE P. 
Rating:
1.0

Customer did not leave a comment.

CRYSTAL C. 
Rating:
2.0

She discounted due to having to go way out my way to pick up. But she should have made sure all the lights were functional before I left the lot. Brake and signal lights worked but the running lights were non functional which cost me three hours waiting for daylight so I could start my trip north.

Anthony B. 
Rating:
4.0

Customer did not leave a comment.

LAURALEE S. 
Rating:
5.0

Customer did not leave a comment.

DAVIDLYNN G. 
Rating:
5.0

Customer did not leave a comment.

Kimberly P. 
Rating:
5.0

Customer did not leave a comment.

joann D. 
Rating:
3.0

Pick up was a mess. It took 20minutes on the phone to pick up the vehicle. Uhaul's self check in process was terrible and did not work causing manual override.

Eric B. 
Rating:
5.0

Great customer service. One suggestion is if you can send the emails to both the driver and person requesting the U-Haul so both would be able to check in if necessary. Thank you

Jeremy D. 
Rating:
5.0

This was my 2nd experience with this facility and the personnel were very attentive to my needs and made the rental process fast and easy. There was miscommunication as far as the insurance when I alerted them they had the fee returned to my credit card. I would recommend.

KEITHBLAINE S. 
Rating:
5.0

Breeann was great. A++ customer service.

CARLALBERT W. 
Rating:
5.0

Customer did not leave a comment.

Melissa P. 
Rating:
4.0

The pickup process was okay but my selected return location in Florida from my online reservation was not carried over to my contract which caused some confusion when I arrived in Florida.

William D. 
Rating:
5.0

Bree provides exceptional customer service. She is so friendly & has a great attention to detail. The facility is clean, safe & laid out well. We are very pleased & definitely recommend this facility.

Vanessa B. 
Rating:
5.0

Customer did not leave a comment.

DAVIDLYNN G. 
Rating:
5.0

Customer did not leave a comment.

Sean L. 
Rating:
5.0

I was pleased with the rental of a Van for 4 days. The office manager was very polite and informative and she made the experience a lot better. I would recommend family or friends to this vendor.

KEITHBLAINE S. 
Rating:
4.0

I was charged 2.73 for a couple miles over but brought the truck back with 25$ in extra fuel. That sucks.

Brenda M. 
Rating:
3.0

Let me start by saying the General Manager was wonderful! She made sure I received clean furniture blankets and was friendly. I did self check in and out. A couple of glitches there. The van was quite a ways from the keys so be prepared for a hike in both directions. Take good photos of the cleanliness! The van was filthy. I had to use blankets I rented to protect white furniture from heavy dirt and gravel. When I said it was not clean upon return I got charged a cleaning fee which I disputed since I did not dirty it. After three days and thanks to pics I took Uhaul agreed with me and did not charge fee. Bottom line. Be prepared for inconvenience and possibly dirty interiors of rental equipment. Maybe if you do personal pickup it is better?

Michelle W. 
Rating:
5.0

Customer did not leave a comment.

STEVENFRANK L. 
Rating:
3.0

Customer did not leave a comment.

KEVINRICARDO W. 
Rating:
5.0

Customer did not leave a comment.

ANNMARIE H. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Superior L. 
Rating:
5.0

My only complaint is a corporate one we had to extend our rental days d/t problems with unloading. I disagreed the last time as well as I do no, I don't want to pay the extra insurance for the daily rental when the truck is in my yard. I am just unloading at my home why should I have to pay extra insurance. It cost me money I didn't have to spend. Could you change this policy once the person has reached the destination

Denise S. 
Rating:
5.0

Customer did not leave a comment.

MICHAELC G. 
Rating:
5.0

Customer did not leave a comment.

Tammy M. 
Rating:
5.0

Customer did not leave a comment.

Tammy E. 
No reviews have been submitted for this location.

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