Customer Reviews for EZ Smoke Shop
(U-Haul Neighborhood Dealer)

Rating:

2.0

Print the contract, confirm more details with the renter, and go over truck operation just in case

Rating:

3.0

My truck created a horrible situation I had to return it early and now I’ll need to rent again because of the awkward situation. With the truck

Rating:

3.0

The vehicle was clean and well-maintained, but it had a very strong sweet musty organic smell in the cabin. It smelled like someone had smoked in it.

Rating:

5.0

Everything is fine and the employees are very helpful and polite if you need anything or more time they help in any way and will answer any questions you may have I would definitely recommend them and use them again thank you

Rating:

5.0

Excellent company

Rating:

5.0

Very professional.

Rating:

1.0

Make sure you clean out the truck before giving it to a customer. Don't charge them twice (86$ , 64$)

Rating:

1.0

The truck was filthy. The truck was aweful. Transmission was horrible. Steering wheel was sideways. The door was hard to shut. Had dents all over it. And had 151,000 miles on it. Horrible for a long trip. Terrible experience. I feel fortunate to have made it to my destination. (I was shocked I made it)

Rating:

3.0

This was a side business to the ez smoke location. They did not seem to put an emphasis into the U-Haul side of what they do.

Rating:

2.0

Well for starters teach them how to put information into a computer. When I arrived she told me to put the information in through my phone so it would be easier so I did that. Then she told me it wasn’t working right so she put some other information in so that it would work right. Come to find out after I’ve done returned the uhaul instead of opting for the $15 insurance like I originally inputted she changed it to $30 insurance and now I get no money back from uhaul at all. I’m pissed! I was counting on receiving money back and kind of money and now nothing. Not to mention where they keep there uhaul parked is not very safe.

Rating:

1.0

This facility charge more than the rental. As I tried to resolve the issue with the manager Ali, he was not understanding that the rate on the contract was different from the rate advertised at U-Haul facilities and what I was told when I picked-up the rental. I discussed my concern and disappointment to the sales person also.

Rating:

1.0

This place was awful. The person spoke little to no English, so he was extremely difficult to understand. I tried asking questions about certain topics and he couldn’t answer them. The location itself looks trashy and rundown. The vehicle was messy, uncleaned, and had three dolly’s in the back of it that I had to personally take out and bring him because he stated,”I can’t leave so you have to do it.” In the contract it stated that I had to have the tank full, but when I got in the truck, the tank was only 3/5 full. Based on this experience I need some type of refund. It doesn’t have to be a full refund but some type of partial refund for the terrible service and having to fill up the tank way further then I should have had to. I had to spend an extra hundred dollars just for the gas. I would like at least 300 dollar’s returned to me.

Rating:

2.0

They don’t speak very good English. It was very hard to communicate. I would not even leave my car there during the rental.

Rating:

5.0

Keep doing what you do making customers happy

Rating:

5.0

From the booking agent thru the return process, I felt welcome and was treated well as a customer. Thanks U-Haul for your help with this project. We’ll be back!

Rating:

2.0

I was charged for a applaincdolly and the location has none

Rating:

1.0

They tried to give me truck that was extremely loud, with no gas after telling me it was full. When I complained about how loud the truck was. I was told I have to take thT one due to no other trucks being available. There was atleast 3 trucks still on the lot. Service was bad. They had to see my info to find my reservation.

Rating:

5.0

The girls that help me where outstanding.

Rating:

1.0

I got Overcharged

Rating:

4.0

It's a smoke shop and for someone who doesn't smoke is not good.

Rating:

5.0

Nothing staff was amazing and very helpful.

Rating:

1.0

I received a call from my pregnant daughter saying a woman called her with an attitude stating I stole the uhaul I rented. I had returned the truck at 7:15am when it wasn’t due until 1:30pm. I put the keys in the drop box since the location wasn’t open. I called the location and at first the employee was rude to me. I explained the exact location I returned it and where I returned the keys and insisted that I returned it and they had cameras so if it was stolen it wasn’t by me. She responded with a snotty remark about how she was aware they had cameras but would look outside to make sure it was there. I asked her to call me back but instead decided to go up there. The truck was there where I had parked it and the other trucks had been moved so I do not see how the return of the truck I rented was missed. I would suggest that these employees look before they make slanderous phone calls and threats.

Rating:

3.0

They charged me for 2 days when we only had it for 24 hours truck stunk like dog piss and it was brand new also the box was so dirty with trash dirt and debrie

Rating:

1.0

They do not know how to communicate.

Rating:

3.0

If the young lady working there had not been so professional and friendly, I would not have rated this location very highly. I'm a 'live and let live' kind of guy, but this location was a head shop through and through. I sure as heck wouldn't send my mother in to rent from the location, because the non-uHaul customers that came in were sketchy at best. With that said, my overall experience as a uHaul customer, sans head shop customers, was good, and again the young lady working there was patient, informed, and 'saved the day' as far as my experience went.

Rating:

5.0

#92455776 ⭐⭐⭐⭐⭐ 5 Star experience. Friendly staff, great service, answered all my questions and was very knowledgeable about there services offered. Easy and convenient. Highly recommend.♥️ ⭐⭐⭐⭐⭐

Rating:

4.0

Process was simple & fast. Girls were nice!

Rating:

5.0

It's all good sexy lady that help me good job.

Rating:

2.0

I was charged more than quoted, the truck i originally wanted wouldn't start. I was giving a bigger truck and told I wouldn't be charged for the bigger one but I was.

Rating:

5.0

No improvement needed for this location. This is a very convenient location for drop off and the lady who assisted me during check in was most kind and helpful. Thanks so much!

Rating:

2.0

The area the shop was in wasn’t very inviting. The employee who got me the uhaul was very nice, but she didn’t know how to check it out and had to FaceTime a couple of people to figure it out.

Rating:

1.0

Don’t charge your customers for being a lil late

Rating:

5.0

Absolutely amazing customer service. The process was very easy and affordable. Thank you for help my family and I relocate.

Rating:

2.0

Had troubles with the reservation and the pre heck didn't reflect the coupon rate. I was told to call a K.C. number and Alissa was very cold and rude when I tried to explain what I wanted to confirm. The cab had drinks spilled and didn't appear it had been cleaned and The exterior had not been cleaned. Pickup was at a smoke shop which I don't think is a good image for u-haul. They couldn't find the keys. Personally I don't care for the electronic contract, receipt, or check out. This is my third U-haul rental in the last nine months. The first two were much better experiences.

Rating:

3.0

I tried to capture a picture to show that the cab was not clean - there was debris on the dashboard and in the cupholder - but the app would not let me upload a photo and would not let me move forward answering "no" to the cleanliness question without a picture, so I had to tick that "yes" it was clean when it was not.

Rating:

1.0

Uhaul truck rental is not the priority here. Felt like my truck rental was a distraction to them. They managed to misplace the key that I returned, as I received a call asking about the key. Truck was clean but there were 65K miles on it and the steering was loose and hard to control.

Rating:

1.0

Went in the store and rented it and was told there was a half of tank and when we actually got into the vehicle there was way less than half a tank almost on E and still had to pay even tho they lied about the gas. Worst place ever not a good experience for me or my husband

Rating:

5.0

The guy at the counter was very helpful and accommodating. I booked a truck through U-haul’s website and confirmed this location. However, when I arrived, the reservation was somehow directed towards another location even though the truck was sitting right there. No problem though, the guy just set me up and I was on my way.

Rating:

5.0

There was a problem with the pick up but they fixed the situation and I was satisfied

Rating:

2.0

I guess these people just opened their business with you. We had a pickup at your Pawnee location and it was switched to a new location that was supposed to be open at 8. It was not so we scrambled to find another location . I dont want to hurt these new partners of yours but not a good day. On top of that we needed a 20 truck but had to upgrade to a 26 just to complete our committments.

Rating:

4.0

Very busy employee but very helpful and did everything plus her other job..

Rating:

1.0

They need to hire more people. He was super busy and kept having to leave me to man the drive through and register. Poor dude. Other than that he was super nice and friendly.

Rating:

5.0

Michael was very focused on the job.

Rating:

3.0

There was a delay picking up truck due to system down

Rating:

1.0

Those guys if I wasn't pay attention ,they want to take money twice in my account,also they were so rude ,don't care about customer at all ,busy selling the cigarettes not recommend anyone to go on that place.Terrible.I spend one hour to pickup and to unhook my trailer NEVER AGAIN

Rating:

3.0

I never got the guy's name that helped me. He was very busy but still helped me in a timely manner. The return process was very easy.

Rating:

3.0

Again had to wait over 1/2 hour while waiting for a customer to decide on CBD smokes. No help in taking trailer off my vehicle.

Rating:

1.0

Pick up was slow he didn't care if the service was in good standing or not. Had to call the corporate office to get the truck and it took 30 to 45 minutes.