Went in the store and rented it and was told there was a half of tank and when we actually got into the vehicle there was way less than half a tank almost on E and still had to pay even tho they lied about the gas. Worst place ever not a good experience for me or my husbandJustin A.
Trailer Rental & Towing in Wichita, KS at EZ Smoke Shop
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Wichita, KS 67218
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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The guy at the counter was very helpful and accommodating. I booked a truck through U-haul's website and confirmed this location. However, when I arrived, the reservation was somehow directed towards another location even though the truck was sitting right there. No problem though, the guy just set me up and I was on my way.STEVEN C.
There was a problem with the pick up but they fixed the situation and I was satisfiedAnn K.
I guess these people just opened their business with you. We had a pickup at your Pawnee location and it was switched to a new location that was supposed to be open at 8. It was not so we scrambled to find another location . I dont want to hurt these new partners of yours but not a good day. On top of that we needed a 20 truck but had to upgrade to a 26 just to complete our committments.Michael C.
Very busy employee but very helpful and did everything plus her other job..SHAUNA H.
They need to hire more people. He was super busy and kept having to leave me to man the drive through and register. Poor dude. Other than that he was super nice and friendly.Donna K.
Michael was very focused on the job.NICKY S.
There was a delay picking up truck due to system downTobin T.
Those guys if I wasn't pay attention ,they want to take money twice in my account,also they were so rude ,don't care about customer at all ,busy selling the cigarettes not recommend anyone to go on that place.Terrible.I spend one hour to pickup and to unhook my trailer NEVER AGAINsimplisya M.
I never got the guy's name that helped me. He was very busy but still helped me in a timely manner. The return process was very easy.JOEY N.
Again had to wait over 1/2 hour while waiting for a customer to decide on CBD smokes. No help in taking trailer off my vehicle.Thomas M.
Pick up was slow he didn't care if the service was in good standing or not. Had to call the corporate office to get the truck and it took 30 to 45 minutes.Patricia B.
Aside from the strong smell of the smoke shop, the store was otherwise clean, and the staff was friendly and helpfulSUSAN B.
When we had an issue we had to wait 45+ minutes for customer service and they charged an extra $20 for 2 gallons of gas, a 160 mile trip with the 15' costed about $260mathew G.
Location was short staff. Not sure it was due to Corina Virus problem. Clerk himself was great customer service. Quick at his job for running solo.MARIA R.
I had to wait for the clerk to help everyone that came in to the store after me. I then had to hook up the trailer by myself and being handicap caused a lot of discomfort.Dana C.
Very slow and attendant was not concerned about my experience was.KEITH D.
Pick up and drop off were worry and hassle free. Staff was very friendly. This location definitely made a stressful move a lot easier for me.Kendra H.
Truck was filthy, upon return this am there were employee issues and held me up from checking in and then I was charged an extra day. I contacted them and am still waiting for my refund. Please feel free to contact me.Alfred I.
Start with this location instead of the location on East Pawnee. Those guys can't seem to get things correct.Barry B.
Backdoor got stuck and didn't close, I called to get help something was wrong with the transfer, when I finally got ahold of roadside service, they couldn't help me over the phone. They sent someone out as I was in route. They said it would take an hour. I eventually took it back. Then they overcharged me for a dolly I didn't use and I would have gotten gas myself but had such a bad experience I forgot. So I was charged that too. I have to rent another truck guess where I am not going.Brandon R.
Clean the trailer out.richard C.
We had an overall very good experience.Betsy R.
Uhaul 800 number had thought there was an appliance dolky at the pick up location when in fact there was not.Mary O.
Better communication, including when customers phone to confirm. Call if equipment not available (dollies, blankets, etc).Danni E.