Customer Reviews for EZ Stop Food Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of EZ Stop Food Mart

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donnie C.
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The best experience I have ever had with a U Haul location. Staff was great and professional. Definitely use them again for all my U Haul needs.

latasha F.
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Owner forgot about our meeting time agreed on. But made arrangements. I appreciated that. Overall good experience

CHRISTOPHER B.
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Was very satisfied. Only took a few minutes to check in and I was on my way.

Page L.
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I can't say the truck was super clean (there were cigarette ashes in the ash tray), but it wasn't terribly dirty, either.

Benny B.
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Customer did not leave a comment.

Jennifer B.
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Deborah M.
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CATHERINE E.
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Needed help hooking up trailer. Just one store worker available.

DARLENE T.
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Helpful

STEPHANIE S.
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Customer did not leave a comment.

Ronald G.
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Clerk stated I should be offered a refund by Company due to loss of AC, never heard from anyone at U-Haul.

Tracie S.
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Rebekah H.
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Gary P.
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kathryn I.
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The clerk did not even ask to see my ID when I told her I was picking up a truck she just gave me a key and told me to pick out a dolly. My daughter came in and got the dolly and was never asked anything. For your benefit not mine.

William M.
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Larry K.
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Terry T.
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ELIZABETH T.
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RICHARD H.
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Elizabeth M.
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Our truck had no working AC. It was 95 degrees out.

Melissa C.
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John C.
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NANCY B.
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Lady at return was extremely rude and said they didn't know how to drive the trucks and that we had to move the trucks around.

Karen B.
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On line drop off was easy; had no issues

Candeis G.
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sandy H.
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BEE S.
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lisa F.
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Christine V.
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Deana C.
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Cody R.
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Shawn E.
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Steven J.
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Nicholas M.
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The agent at this location was especially helpful. He even loaned me his personal cell phone to use to make an important phone call. Great customer service!

Mallory R.
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John U.
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Samuel S.
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Thomas F.
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Amy S.
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There was very little room for parking and no way I could back in the 26ft truck. It's a tiny side gravel spot with concrete barriers on either side behind the store but it's the only one in this town.

sam A.
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Lee A.
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tiffney C.
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Make sure you all clean the back of the trucks! Never in my life will I ever rent again from this location. As soon as I picked the truck up the bed was covered in roaches and I was not able to exchange the truck and I have killed 2 roaches already in my home! Disgusting

Kevin D.
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The directions for electronic check-in state to arrive 15 minutes early to allow time for check-in and to pick up truck in time. When I tried, I got a message that I could not check in until my designated time. I left with my 9:00 pickup at 9:20. Please fix this.

BOB N.
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Customer did not leave a comment.

marsha S.
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Love you guys

Melissa C.
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The Contactless service really isn't contactless and waiting for you all to call a second contact was a hassle.

Doug R.
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Customer did not leave a comment.

Lynn M.
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Love the new truck. Didn't realize it also had a backup camera for a while. The backup camera is awesome!

Tony F.
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sandy H.
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Marvin S.
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james B.
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It would have been helpful if a representative had been available at the time I returned the vehicle. The person at the counter took the keys but did not check the truck nor verify the mileage upon return. I had a question that could not be answered until Monday, two days after I returned it. I had called on the weekend but was told the person in needed to speak with was not available on weekends. Seemed strange that the office was not opened at a time when, I would think, many people would have use for a rental.

James T.
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Was treated in a very courteous and professional manner. Don't know how the next customer would want to be treated better than we were. Thank you.

valeria M.
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Best experience I have had with uhaul

Matt M.
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Good deal, easy in and out

jake R.
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Customer did not leave a comment.

Donald C.
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Charged me for gas when the same amount of gas was in truck from when we picked it up in ga

Penelope T.
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Kimberly C.
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When I dropped the trailer off on 2-17-2020 at approximately 630 pm (15 and a half hours early) it was at a gas station and the staff had no knowledge of the uhaul business. The instructions for drop off were as clear as mud!! I received several texts the next morning reminding me it was due. I tried calling the number to the drop off business more times than I can remember and all I got was a message that the mailbox was full! I can honestly say this is The WORST Experience I've had in a long while!!!!! If I ever have the need for a uhaul again I Will Not use this business!!!

Michelle S.
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Dropped key in box because it was after posted hours

david C.
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Robert T.
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Russell C.
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Phillip H.
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Better customer service. I reserved truck online, but still to wait for 30 minutes for someone to service me. I didn't receive the two dozens of mats that I paid for either

Mickey L.
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There was very little gas in it, took the girl 21 minutes of my time to get it so I could begin despite doing all the same things on line prior to going to the location. The windshield was cracked.

David A.
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When my husband arrived at the Winchester location there was no one at the uhaul rental place. The people who ran the uhaul were not there. My husband, along with 8 others had to call their young daughter from the gas station next to the uhaul rental area. He had to give his credit card information over the phone to a child! Why? There was already one on file. The truck was blocked in. He had to move the other trucks HIMSELF. We also ordered a appliance dolly and it was not given to him. He had to drive to another location for that! When he returned the truck they tried to charge us for extra miles! The extra miles were because uhaul moved us to a different location! This location was so unprofessional and we expect a refund or a discount on the next truck we rent in a few weeks!

Tina M.
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Customer did not leave a comment.

TYSON W.
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I had to do the check-in over the phone since the U-Haul guy wasn't even there. I really didn't understand why he wasn't there during business hours and no reason or apology was offered. After the 30 minute delay of getting him on the phone, he was very helpful and I got the truck quickly.

Keith W.
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Customer did not leave a comment.

Timothy L B.
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A little more help. I was on crutches and not able to carrier blankets.

Richard K.
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Whole experience was unexpectedly great from the U Haul customer service rep to the check out. 10 out of 10

Mariah H.
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Customer did not leave a comment.

Carolyn D.
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Had reserved truck three days before pickup date.. Didn't have my name for a reservation!! I even spoke to a man to confirm the order!!!! But in the end I got a truck!! Thank goodness! That's all that mattered.

Patricia N.
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Customer did not leave a comment.

Jennifer T.
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The truck was dirty from the previous renter. I had to clean out food/trash left behind. The lot is on a gravel lot behind a minit mart. Very poor lighting.

patricia F.
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They didn't have anyone in store when we drop the truck back off so wasn't able to get a receipt and the left over money put back on my card there over a 100$ that's still on hold

Tammy B.
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The lady gave us a truck did not even go look at truck with us to make sure it was ok. It was dirty with dip in the floor board with spit. Never again!

anthony T.
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Equipment was missing I still got charged for a doll that I didn't get there was so much confusion over the total price I hope I never have to use this company again

Gregory B.
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N/A

jamie S.
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Mileage was lower then estimate so I'm not sure were the extra $10.00 fee came from. Need to explain the extra charges or include on the contract.

Mitchell C.
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Customer did not leave a comment.

randy B.
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Mark S.
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Gerald C.
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Albert W.
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Diana was most helpful and friendly. Thank you.

Mark S.
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Convenient location !

Jamie F.
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Dealt with a lady at the pickup location. She was extremely rood to myself, and to the lady at the corporate office arranging for the uhaul. I kept insisting the reservation was paid for, and she continued to yell. This was paid for by a large corporate account, and had to get someone from the corporate office to correct the misunderstanding. This was an extremely dissatisfying experience, and will rethink uhaul if this is the way the reps run this

ROB E.
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Very friendly staff

Debbie G.
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Lady was really nice but didn't have much help she was doing gas station and uhau.

Haley M.
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Customer did not leave a comment.

angela J.
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The charges were ridiculous at this location. I was out $90 for a $20 Uhaul I rented for a few hours that I filled back up. NEVER AGAIN!

Andrea M.
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Customer did not leave a comment.

Joseph B.
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Ronnie M.
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I dropped off the vehicle outside of normal business hours and called Customer Service to notify them of the return. I had no issues.

Gary B.
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At this location the proprietors do not come out to assist or check on anything so your on your own, and the property grounds being rough helps to have help with trailer hook-ups.

steven M.
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$44.00 Rate was not $44.00 as agreed upon therefore the customer service repersenitive charge $50.00 a day also she tryed to overcharge an aditional $37.00 that she inded up waving the aditional cost. This location was at the Winchester KY 40391 Uhaul - Marethon Station.

Darlene C.
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Customer did not leave a comment.

Andrea M.
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Long wait because she kept helping all the other customers while I had to wait.

james T.
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Very good service.

No reviews have been submitted for this location.

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