I would NOT recommend UHAUL. I made a reservation for a 15' truck 5 days in advance. The morning of? NO truck. I wasn't even in their system although I specifically chose this location. They had to call you. Then you said you had one in Lexington and I had to go there. NO. I'm not getting charged to drive 30 miles to get a truck YOU were responsible to get to the location I chose. So then you give me a huge 26' for same cost. Fine. I drove it ONLY 6.8 miles (as in less than 7 total), but then you charged me $15 for gas fee!!! I contested it as the truck gauge was faulty- or it was because it was parked on a slight hill when i got it, but then parked it on flat ground. I was refunded that gas fee. Uhaul is not what it used to be. Every time I try to use you anymore, there are major issues like this!
Precious H
Harpers Pawn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Winchester, KY 40391
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Customer Reviews
- 4.0 Average Customer Rating
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u-haul door was messed up and didn’t close properly i wasn’t able to pick up or drop off the U-Haul at the location needed
Ricky ENice people
mark bNone needed. Josh was excellent to work with and everything went very smooth.
WATSON CBack of the truck needed to be swept out. People were great
Danial B