Customer Reviews for EZ Stor Rentals
(U-Haul Neighborhood Dealer)

359 reviews

917 Commercial Ave SE   New Philadelphia, OH 44663

(330) 308-0276

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed
  • 1/1/2022: Closed

Services at this Location:

Contact Us

(330) 308-0276

917 Commercial Ave SE
New Philadelphia, OH 44663

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed
  • 1/1/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

They were very accommodating at this location! Thank you!

Teresa C. 
Rating:
5.0

Customer did not leave a comment.

East Central Ohi E. 
Rating:
5.0

Karri was fantastic. She was professional and got me on my way. I highly recommend this location.

PHILIP H. 
Rating:
3.0

Reinspect Satellite locations at least 1-2 times a year. Do not always present the best PR for U-Haul. The gal at the location could not find the electrical installed wiring core in my vehicle for which I had wiring and hitch installed in Indiana at U-Haul facility. So she sent me to a local repair shop to have installed. Lo and behold mechanic raised the hood of my vehicle and found buried under floor matting the missing electrical core. Needlessto say my trip was delayed 2 hours because of this and ended staying an additional overnite that was not planned for. I, myself, in future will always use a regular U-Haul facility and no longer consider off site locations since I have experienced on more than 1 occasion do not have the same enthusiasm to assist as U-Haul employees!

mary O. 
Rating:
5.0

The lady at the rental location was very helpful.

regina H. 
Rating:
5.0

Customer did not leave a comment.

Tim L. 
Rating:
5.0

Customer did not leave a comment.

Alvin P. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
1.0

Pickup was a horror story. I received a call 3 days before I needed the truck telling me that the largest truck - which I needed as I was moving an entire well established household out of state - would not be available unless I came immediately (3 days early) to get it... not in my neighborhood in Massillon, OH, but 40 minutes away in New Philadelphia, OH. I was advised that if I didn't grab that truck I likely would not have a truck when I needed it. I scrambled to get to get ready to shoot on over to New Philly. I arrived around 10:30am. The lights were off in the office and the door was locked. I called the corporate number. The lady I spoke with tried to help reach the people at the branch but unsuccessfully. Long story short, I wasted 6 hours with nothing to do and no one available locally to talk to. Finally in late afternoon someone opened the office.. She was nice and apologetic and helpful, but that that point there was practically no way to make it completely right. A tangential problem was that although getting a truck 3 days sounds nice, I was still packing and preparing to move. I am a professional Project Manager and planned it all out ahead of time. The results of all of this were (1) I wasted an entire day driving to and from a distant location with no one on the receiving end for hours, which set me back yet another day. (2) The above costed me an extra day of delay, which put me in a pinch where I had to request another day from the people who were moving INTO the house I was moving out of. For that they charged me $500, which was reasonable because it had a snowball effect on them and their schedules. Additionally, I needed to take my car with me behind the truck. By phone before I went I provided the make and model of the car and they assured me that I would have no trouble using the tow Dollie. To be fair, that wasn't at this location - it was the corporate location near my home in Massillon, OH where I thought I would be receiving the truck.When I got there, the person who first helped me (I liked her, not complaining directly against her) wasn't fully trained to help me get it on the dollly. We had to wait for the guy who owned the storage unit / truck rental franchise to show up. Another hour wasted. He showed up and put it on the dolly but it ended up that my car sat too low to the ground and thus began to scrape my front bumper. The scraping wasn't a bid deal, it was minor and hidden, but the fact that it didn't work delayed my further. It ended up that they put my car on the car platform (I forget what it's actually called) to tow it on a flatbed. They did waive the additional fee for that, but once again we needed to wait for assistance. By now it was into the evening - and the following probably infuriates me more than anything else that day - the owner of the franchise let me know that he was normally off the clock by now and that he was going to have to pay himself an extra $40 per hour because all of this took him into overtime, and he let me know that his wife texted him because dinner was ready and getting cold!!! That statement, after all I went through that day, was about as narcissistic as as it comes. This was absolutely ludicrous. I will most likely use a competitor next time. U-Haul did comp me some, though even the comps were not without issues - the right and left hands didn't collaborate with each other. U-Haul has been around since the 1940s. I believe they were the first business in their category. How in the world can they have such poor logistics?

Jeffrey B. 
Rating:
5.0

All great

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Rodney P. 
Rating:
5.0

Absolutely wonderful experience. Upbeat attitude. Easy return. EXCELLENT COMUNICATION. Perfect U-Haul site

CAROLYN W. 
Rating:
5.0

Customer did not leave a comment.

robert G. 
Rating:
5.0

Customer did not leave a comment.

Bruce A. 
Rating:
5.0

Everything was real good

DEAN S. 
Rating:
5.0

Customer did not leave a comment.

Deeann A. 
Rating:
4.0

The app needs to be more user friendly and I had a hard time retrieving the key to the vehicle. Thanks

Tyler S. 
Rating:
5.0

Awesome place to get your moving equipment needs from. The staff is super helpful and friendly. Would go back (even if I don't want to move again for awhile!).

Owen M. 
Rating:
5.0

Customer did not leave a comment.

Bruce C. 
Rating:
4.0

Customer did not leave a comment.

Marcus M. 
Rating:
5.0

Customer did not leave a comment.

SHARON W. 
Rating:
1.0

They keep trying to charge me after I done paid my bill off. Paper work says 0 balance. But still trying to charge me. That's not good business.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Kurt B. 
Rating:
5.0

Customer did not leave a comment.

Heath S. 
Rating:
5.0

Customer did not leave a comment.

CARLOS P. 
Rating:
5.0

Very good experience. Sales person was very friendly and helpful. Very efficient,as well. Right in,right out. Thank New Philly

Steven H. 
Rating:
5.0

I the person I worked with was supper. She was professional, accommodating under COVID, answered my questions. Very accommodating

Donna H. 
Rating:
4.0

Customer did not leave a comment.

Edward D. 
Rating:
2.0

the tires were empty And I have to fixed

Camille R. 
Rating:
5.0

Customer did not leave a comment.

CHELSEA M. 
Rating:
5.0

Overall the experience went well. I was a bit annoyed that I could not get into my Uhaul because it was in a snow drift. I had to dig a path for myself so that I could access the drivers side door. Other than that I was pleased with everything.

Nathan P. 
Rating:
5.0

They where great also

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

TRUCK NEED MAINTIENCE.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

I have use this location for multiple moves for multiple family members. Always friendly & trucks that get the job done!

Pamela G. 
Rating:
5.0

Nothing

Mary H. 
Rating:
5.0

Even though I stated that the 10ft truck that I had rented was clean, it wasn't as clean as it could have been. I still needed to sweep out some dirt and debris that should have been cleared before I rented the vehicle. But, the amount of dirt and debris was not too great. It's just that it could have been and should have been cleaner than it was when I rented it.

Wayne E. 
Rating:
5.0

I wasn't sure if it was okay to park my vehicle there, or where was the best spot to. Maybe some directions for people that don't have someone to drop them off?

Brittney M. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

Jean F. 
Rating:
5.0

The lady that we talked to was amazing. She worked with us to get us what we needed.

JODI A. 
Rating:
5.0

Customer did not leave a comment.

ryan B. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Sheri F. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey T. 
Rating:
5.0

Very helpful and friendly service!

ronald G. 
Rating:
5.0

First trailer had issue, Employee searched,found and retrieved new trailer quickly. Great job thanks!

Edward H. 
Rating:
4.0

CALLING UHAUL for help those is VERY POOR. I phoned several times as I couldn't get my lock to open and when I was not hung up on before being connected (13 times), the three times I spoke to someone, I was disconnected when they transferred me to someone else. You might want to look into this.

Heidi J. 
Rating:
5.0

Customer did not leave a comment.

ronald G. 
Rating:
4.0

Pick up location was great. Prepared, clean, friendly folks.

Brennan S. 
Rating:
5.0

The lady that helped us was very helpful. I would recommend this uhaul to anyone

Nicole V. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

We rented a 6x12 very nice smooth easy to pull trailer

MARK G. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Paula B. 
Rating:
5.0

Karri did a wonderful job at taking care of us and our needs! Will use again in the future Thanks

JOHN F. 
Rating:
5.0

The original drop of is no longer in business and was not in business three or more weeks before I made my reservation I would have expected better

Alan W. 
Rating:
5.0

The ladies that took care of me were kind, and very friendly. I'd go back just to visit! They made me feel valued, welcomed, and important. It was a fantastic experience.

Tommy M. 
Rating:
5.0

Customer did not leave a comment.

Toby D. 
Rating:
4.0

Trailer lights did not work and kept blowing my fuse. I had to spend 3 hours out of my rental time to change my trailer fuse (hidden in the body molding) twice and finally exchange the trailer for one where the lights worked. A horrible experience.

Robert R. 
Rating:
5.0

The personnel was very helpful, and very personable I would highly recommend this location to everybody

katherine A. 
Rating:
5.0

Customer did not leave a comment.

GREG C. 
Rating:
5.0

Customer did not leave a comment.

adam L. 
Rating:
5.0

Dealer, Steve, Dana and Carrie advised me on what size equipment I would need and booked it for me in advance of the needed date. It was ready when I went to get it and the projection of miles needed was right on. A terrific dealer.

howard L. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

The rep at EZ Store Kerri could not have been any more helpful. She made the experience great.

Carl N. 
Rating:
4.0

Customer did not leave a comment.

esther D. 
Rating:
5.0

Very wonderful and polite people and uhaul was very clean nd very comfortable to drive.

Jennifer M. 
Rating:
5.0

Left tail light was not mounted

Frank L. 
Rating:
5.0

Clean equipment and professional assistant

Rita R. 
Rating:
3.0

Customer did not leave a comment.

Mary H. 
Rating:
3.0

Customer did not leave a comment.

Joy H. 
Rating:
5.0

Everything went well.

DEBORAH D. 
Rating:
4.0

Customer did not leave a comment.

john K. 
Rating:
5.0

Best place by far to rent a U-haul from!!!!

Barry H. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Have Karri take me out to lunch ??

Ronald W. 
Rating:
5.0

Very friendly Staff.

William L. 
Rating:
5.0

Customer did not leave a comment.

BENTON S. 
Rating:
5.0

Customer did not leave a comment.

Sue E. 
Rating:
3.0

I was happy until time to pay!!!!...I was quoted 39.95 a day for truck 10.00 a day for dolly and I got your insurance for 14.00 a day...128.00...estimate contract I signed when picked up equipment was 165.00...day I returned equipment bill was 201.00!!!!!...never again!!!!!!

Shelby G. 
Rating:
5.0

Customer did not leave a comment.

nellie B. 
Rating:
5.0

Customer did not leave a comment.

Kathy T. 
Rating:
3.0

The truck can leaked water, and the truck shook so bad going down the highway that it was hard to steer. It had more rattles than a baby toy factory. Am/fm radio only, no aux input. And a GAS engine in a 26' truck is ridiculous. Cost almost $1000 in gas on a 1200 mile trip. I did the same trip in a Penske truck with a Diesel engine and it only cost $500 in fuel. I will never rent another piece of equipment from U-Haul.

Albert B. 
Rating:
5.0

The ladies at the site was really helpful. I was wanting a 5x8 enclosed and they didn't have one. So she called and found the closest one and I booked it. Then I started thinking maybe I better get a bigger one so I went back and she cancelled the one at the other location and rented me one that they had there that I wanted after all. So they was really great and friendly. And the trailer worked out good and pulled easy. And if I have any gripe it only had 3- D rings on the one side. None on the other side which I needed because I was hauling a motorcycle. I had to tie off in the wood railing on the other side. It worked but was nerving.

ron G. 
Rating:
5.0

Was extremely pleased with their customer service and would highly recommend this U-haul center.

Kathy H. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Not anything. Good place and people.

Bruce R. 
Rating:
5.0

Customer did not leave a comment.

brad C. 
Rating:
4.0

Customer did not leave a comment.

tom W. 
Rating:
5.0

office receptionist very helpful, polite and informative.

MARK G. 
Rating:
3.0

Customer did not leave a comment.

Clark A. 
Rating:
5.0

Customer did not leave a comment.

THOMAS F. 
Rating:
4.0

For one way moves id prefer a bluetooth radio and a diesel and at a minimum cruise control. The truck shook bad in the front end, from ohio to texas and it felt like i was being bucked off a horse the whole way. Ive rented recently from a different company and when asked for military rate I was given one during the booking. I was told Uhaul doesnt have a military pricing but your web site claims to. I had to call and talk to different people before transportation gave me a 20% discount but it still wasnt what Id received from a different renatl group. This truck made the trip but the trip wasnt as nice as it could have been.

daniel M. 
Rating:
5.0

Nothing-experience could not have been more pleasant!

Susan N. 
No reviews have been submitted for this location.

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