Customer Reviews for EZ Storage & Containers LLC
(U-Haul Neighborhood Dealer)

442 reviews

575 International Ave   Washington, MO 63090

(636) 266-5042

Office Hours

  • Mon-Fri: 7 am - 4:30 pm
  • Sat: 7:30 am - 11 am
  • Sun: Closed
Special Operating Hours
  • 8/30/2025: Closed
  • 8/31/2025: Closed
  • 9/1/2025: Closed

Services at this Location:

Contact Us

(636) 266-5042

575 International Ave
Washington, MO 63090

Services at this Location:

Office Hours

  • Mon-Fri: 7 am - 4:30 pm
  • Sat: 7:30 am - 11 am
  • Sun: Closed
Special Operating Hours
  • 8/30/2025: Closed
  • 8/31/2025: Closed
  • 9/1/2025: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Great people, filthy and cluttered location

MARTHA C 
Rating:
1.0

“I’m on the phone, and do not have time to help you” is what the lady told me whenever I came inside to get ask for a receipt. Very rude and completely unprofessional. If 0 stars was an option, that’s what they deserve.

ANTHONY R 
Rating:
5.0

Fairly easy contactless pickup and drop-off with U-Haul account. Got the truck I needed and all equioment included

James J 
Rating:
5.0

It just what we need in a pinch.

CARL B 
Rating:
5.0

Customer did not leave a comment.

ROBERT R 
Rating:
3.0

Truck was dirty the 26 box truck was dirty and the cab had wrapper on floor. received truck with 1/8 tank of fuel. window shield wiper driver side is trash, and the cruse control on truck would cut out while traveling on the highway.

MARK W 
Rating:
5.0

Surprisingly fast, checking the van out and the return ,great service!

CHARLES R 
Rating:
5.0

The owner was extremely accommodating to my needs. She worked extra hard to help me with rental changes. Communication exceeded what was necessary. I highly recommend renting from this facility

DENISE D 
Rating:
5.0

Great experience all around and very affordable.

ANGELA H 
Rating:
5.0

All good

DEBRA H 
Rating:
5.0

Customer did not leave a comment.

ROY S 
Rating:
5.0

Customer did not leave a comment.

PHILLIP M 
Rating:
5.0

The people here are always top notch. Easy in, easy out. Never had a problem. They know what they're doing and they do it very well.

mark c 
Rating:
5.0

Our experience with U-HAUL was great. You couldn't have done any better. We would certainly use you again if needed and we would recommend you to anyone and everyone. Many, many thanks!

Judy O 
Rating:
5.0

Customer did not leave a comment.

CHARLES D 
Rating:
5.0

I was very pleased with the experience, the equipment was in great condition and the service provided was excellent

ROBERT R 
Rating:
5.0

Lady was so nice and helpful!

JOSEPH L 
Rating:
4.0

Customer did not leave a comment.

JOHN B 
Rating:
5.0

Super friendly!

DANIEL O 
Rating:
5.0

I have used this location several times. Equiptment is in tip-top condition. Great people, great service. Don't change anything.

mark c 
Rating:
3.0

I went to the wrong place. It has been years since I had been to this particular UHaul business. I did not understand how to get the key, but I figured it out. Then, I had problems on the website returning the truck. I am so glad this is my last move. But I may rent again to get rid of things at my storage.

Paula M 
Rating:
5.0

Customer did not leave a comment.

MARY S 
Rating:
4.0

Everything was perfectly fine, wouldn't be necessary to improve anything. Kind and friendly owners, I would use this location again and I would recommend to others.

ANDREA P 
Rating:
5.0

Customer did not leave a comment.

BrIan R 
Rating:
5.0

This facility has the absolute nicest people working there. They went out of there way to work with me. They let me know when the truck I was waiting for was coming back. Even though I originally wanted the pickup truck, I was told all the truck went to St. Louis. This facility rents pickup trucks a lot more then corporate thinks. They really need them back. Other than that, an absolute great place to do business with. I would definitely recommend them anytime.

GREGORY K 
Rating:
5.0

Customer did not leave a comment.

SCOTT G 
Rating:
2.0

I've never rented a uhaul where the inside was dirty. This one was filthy, not only where the floors dirty, (you couldn't set anything on the floor) but it looked like someone spilled a drink over the passenger side dash and it hadn't been cleaned up.

MARK O 
Rating:
5.0

They had found just the right truck for us.

Brandy F 
Rating:
5.0

Customer did not leave a comment.

KEVIN R 
Rating:
4.0

Customer did not leave a comment.

WILLIAM R 
Rating:
5.0

I have used this location several times and NEVER had a problem.Great customer service. This is how it should be.

mark c 
Rating:
5.0

I have used this location several times and never had a problem. Great customer service. A very pleasant experience.Highly recomend.

mark c 
Rating:
5.0

Pam was amazing to work with! She went out of her way to ensure we had the right equipment for our move.

MARK B 
Rating:
5.0

I have rented from this location 2 times in the last month. Both times went very well. Very easy to rent the truck size that I needed. The help over the phone and in person was just what I required.

STEVEN H 
Rating:
1.0

When presented the final bill, none of the numbers added up. $402 were paid on the website, but the itemized bill doesn’t show the same amount as what was charged to our card, we have electronic receipts showing one amount then bank statements showing how much was actually taken out by this business. When confronting the lady running this location she got tongue tied and frustrated, barley forming a sentence then all at once stated she had more important matters to attend to and she had to discuss those more important matters with her manager then hung up on me.

MARILYN B 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R 
Rating:
5.0

Everything was excellent! Very happy with customer service! She was amazing. She even helped me out by coming in early on a Saturday so I wouldn't be late to work. Without me asking her to. I wouldn't change a thing and my experience needed no improvement. It was perfect. If I could give more than 5 stars I would.

AMY R 
Rating:
5.0

Customer did not leave a comment.

Hannah P 
Rating:
5.0

Customer did not leave a comment.

DAVID K 
Rating:
5.0

Had exactly what we needed. Prompt and courteous service.

LINDA K 
Rating:
5.0

Great service and was quick and easy. Truck worked great!

ALISON K 
Rating:
5.0

Customer did not leave a comment.

GEORGE B 
Rating:
5.0

Great customer service here. Don't change anything.

mark c 
Rating:
5.0

Great customer service.

mark c 
Rating:
5.0

Customer did not leave a comment.

Beth K 
Rating:
5.0

Customer did not leave a comment.

Ethan Z 
Rating:
5.0

Nothing, service was Amazing

Timothy M 
Rating:
5.0

Great customer service and the pickup truck was clean and worked perfectly for the job.

Alison K 
Rating:
5.0

Excellent customer service!!

Kristin S 
Rating:
5.0

The person I talked to with was very friendly and helpful. Made it a breeze to drop off the truck

SCOTT F 
Rating:
5.0

The 24/7 pickup was an absolute pain and took over 40 minutes. The lady at the uHaul location came out to help is, she was able to get us going within 5 minutes and was extremely kind!

Adriana B 
Rating:
5.0

Great customer service and all of their equipment is always first rate!

Alison K 
Rating:
5.0

Customer did not leave a comment.

Stephen B 
Rating:
5.0

I love this location and Pam is the main reason I use this location. I wouldn’t go anywhere else. She takes pride in her work. The cleanliness of her facility. And she loves her customers!!! I would give this place 10 stars if I could.

Lane M 
Rating:
5.0

Customer did not leave a comment.

Dustin H 
Rating:
5.0

Customer did not leave a comment.

Cindy M 
Rating:
5.0

Customer did not leave a comment.

Phillip W 
Rating:
5.0

Customer did not leave a comment.

Phillip W 
Rating:
5.0

Great people. Great service.

mark c 
Rating:
5.0

Perfect location and amazing staff!

Johnathan G 
Rating:
5.0

Very friendly and personable. Excellent price for the cargo van. I'd highly recommend to anyone.

Phil G 
Rating:
5.0

Great people. In and out quick. They do it right.

mark c 
Rating:
3.0

Customer did not leave a comment.

RON O 
Rating:
5.0

The lady that provided assistance was awesome! Huge thanks!

David T 
Rating:
5.0

Everything was as expected. Would use again for future needs

James J 
Rating:
5.0

Great people, great service. Don't change anything.

mark c 
Rating:
5.0

Customer did not leave a comment.

Miles M 
Rating:
4.0

Customer did not leave a comment.

Sam D 
Rating:
5.0

Customer did not leave a comment.

Sam D 
Rating:
4.0

The rental location was fine. My only comment would be that the turn in process is pretty straightforward but it took a very long time for the app to upload photos and when it finally did the screen just goes away and that left my unsure if it was completed or not.

Alexander S 
Rating:
5.0

Customer did not leave a comment.

Michelle w 
Rating:
5.0

I love working with the people at this location. ALWAYS friendly and helpful! Very accommodating as well. Whenever I have future rental needs I will be sure to use EZ Storage & Containers! Thank you for all the assistance you gave!

Kevin P 
Rating:
5.0

i have got trucks at other places the people were not friendly i was a burden to them they acted like i was stealing their stuff. the people in washington missouri location were amazing nice she was pleasant to talk to made the start of my great i will go to her for my next truck i need

milo a 
Rating:
3.0

Customer did not leave a comment.

Fonda W 
Rating:
5.0

Customer did not leave a comment.

JESUS H 
Rating:
5.0

Customer did not leave a comment.

CHRISTIE N 
Rating:
2.0

This is no reflection of the EZ storage. THIS IS UHAUL IN GENERAL. We made reservations nearly a month ago for a pickup in PACIFIC MO. The reservations was updated to a location that was not convenient for us in South County. We live in Pacific - driving to Sikeston to Rolla . We confirmed on Friday that our new reservation was confirmed in St Clair at 1000 Plaza. The lady at 1000 Plaza laughed "stating well if the truck is returned" to us on Friday night? We did not get a call that our reservation had changed again until nearly 10 minutes before we were suppose to pick up the rental truck in St Clair at 9am and the truck was not available that we now had to go to Washington to pickup the rental truck. The Van at EZ Storage was clean but it appeared to a have a wheel alignment issue. Hours of operation need to be extended earlier than 9am and later than 12 pm.

Susan R 
Rating:
5.0

Customer did not leave a comment.

Glenn R 
Rating:
1.0

I had a TERRIBLE experience with U-Haul U-Boxes. Everything was fine until my boxes were about 70 miles from their final destination. Then *multiple* people from U-Haul tried to charge half the cost of what I had already paid to deliver them the rest of the way (for reference, I paid about $3k to have 5 boxes moved from Virginia to Missouri...once the boxes arrived just outside of St. Louis, several U-Haul representatives tried to charge an additional amount ranging from $1200 to $3700 -- NOT an exaggeration -- to have the boxes delivered the last 68 miles. FINALLY, when I told the reps their own website gave me a quote that shows $300 to deliver the boxes, they said they *should* be able to match it. At that point, I was just done. I was frustrated because I had spent many, many hours on the phone trying to call U-Haul and talk to someone (I'd estimate 6-8 hours on the low end, 10-12 hours on the upper end). Altogether, I think I spoke with 6 or 7 different people, without making much headway (at one point, a representative even told me they DON'T deliver them to the city I was moving to despite me entering that city when I reserved the boxes). At the moment, I cannot in good conscience recommend using U-Boxes for a move.

Rating:
4.0

Customer did not leave a comment.

wayne M 
Rating:
5.0

Great experience.

TRAVIS T 
Rating:
5.0

Customer did not leave a comment.

Kourtne B 
Rating:
5.0

I have used this location several times. Great customer service. This is how it should be. Don't change anything.

mark c 
Rating:
4.0

Customer did not leave a comment.

Shari K 
Rating:
5.0

Customer did not leave a comment.

Ben K 
Rating:
5.0

Customer did not leave a comment.

Scott K 
Rating:
5.0

Great lady runs the business. Knowledgeable and humorous. Used several times and recommend to friends and family.

Robert A 
Rating:
5.0

Customer did not leave a comment.

Alison K 
Rating:
5.0

Customer did not leave a comment.

Mike L 
Rating:
5.0

Pam was amazingly helpful and supportive of my moving needs.

Robert B 
Rating:
4.0

Customer did not leave a comment.

Brian G 
Rating:
5.0

Customer did not leave a comment.

JONATHAN K 
Rating:
4.0

Office was having electrical issues and needed straightening up.

Robert B 
Rating:
4.0

Customer did not leave a comment.

Tina B 
Rating:
5.0

Customer did not leave a comment.

David D 
Rating:
5.0

Customer did not leave a comment.

kurt k 
Rating:
5.0

Customer did not leave a comment.

kurt k 
Rating:
5.0

Customer did not leave a comment.

Raymond B 
Rating:
3.0

Customer did not leave a comment.

Eugene O 
Rating:
5.0

Customer did not leave a comment.

Bill S 
Rating:
5.0

In todays world, I could not believe how friendly and how much help was given to me by management to help me move. It was a wonderful experience, If I need storage again, I will be using their facility.

RON H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANE A  |  Overall Experience 
Rating:
5.0

First I would like to thank them for being so professional. The staff goes above and beyond to help you. During this pandemic (Covid) there was a couple of times I was late on my payment. I called and talked to her told her my situation and with no hesitation she said she understood and did not charge me a late fee because I was a few days late. I will recommend Ez storage for all your moving needs. Reasonably priced for short or long term stay. I will definitely use them in the future. Thank you Ez storage!

JACQLYNN R  |  Overall Experience 
Rating:
5.0

The facility was great and the prices were very reasonable. I would use them again. The people are wonderful and I would go back just to seem them.

Kandi W  |  Overall Experience 
Rating:
5.0

Used service for 10+ months and were very pleased with the facility.

MARIAN G  |  Overall Experience 
No reviews have been submitted for this location.
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