Great people, filthy and cluttered location
MARTHA C
Customer Reviews for EZ Storage & Containers LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
“I’m on the phone, and do not have time to help you” is what the lady told me whenever I came inside to get ask for a receipt. Very rude and completely unprofessional. If 0 stars was an option, that’s what they deserve.
ANTHONY RFairly easy contactless pickup and drop-off with U-Haul account. Got the truck I needed and all equioment included
James JIt just what we need in a pinch.
CARL BTruck was dirty the 26 box truck was dirty and the cab had wrapper on floor. received truck with 1/8 tank of fuel. window shield wiper driver side is trash, and the cruse control on truck would cut out while traveling on the highway.
MARK WSurprisingly fast, checking the van out and the return ,great service!
CHARLES RThe owner was extremely accommodating to my needs. She worked extra hard to help me with rental changes. Communication exceeded what was necessary. I highly recommend renting from this facility
DENISE DGreat experience all around and very affordable.
ANGELA HAll good
DEBRA HThe people here are always top notch. Easy in, easy out. Never had a problem. They know what they're doing and they do it very well.
mark cOur experience with U-HAUL was great. You couldn't have done any better. We would certainly use you again if needed and we would recommend you to anyone and everyone. Many, many thanks!
Judy OI was very pleased with the experience, the equipment was in great condition and the service provided was excellent
ROBERT RLady was so nice and helpful!
JOSEPH LSuper friendly!
DANIEL OI have used this location several times. Equiptment is in tip-top condition. Great people, great service. Don't change anything.
mark cI went to the wrong place. It has been years since I had been to this particular UHaul business. I did not understand how to get the key, but I figured it out. Then, I had problems on the website returning the truck. I am so glad this is my last move. But I may rent again to get rid of things at my storage.
Paula MEverything was perfectly fine, wouldn't be necessary to improve anything. Kind and friendly owners, I would use this location again and I would recommend to others.
ANDREA PThis facility has the absolute nicest people working there. They went out of there way to work with me. They let me know when the truck I was waiting for was coming back. Even though I originally wanted the pickup truck, I was told all the truck went to St. Louis. This facility rents pickup trucks a lot more then corporate thinks. They really need them back. Other than that, an absolute great place to do business with. I would definitely recommend them anytime.
GREGORY KI've never rented a uhaul where the inside was dirty. This one was filthy, not only where the floors dirty, (you couldn't set anything on the floor) but it looked like someone spilled a drink over the passenger side dash and it hadn't been cleaned up.
MARK OThey had found just the right truck for us.
Brandy FI have used this location several times and NEVER had a problem.Great customer service. This is how it should be.
mark cI have used this location several times and never had a problem. Great customer service. A very pleasant experience.Highly recomend.
mark cPam was amazing to work with! She went out of her way to ensure we had the right equipment for our move.
MARK BI have rented from this location 2 times in the last month. Both times went very well. Very easy to rent the truck size that I needed. The help over the phone and in person was just what I required.
STEVEN HWhen presented the final bill, none of the numbers added up. $402 were paid on the website, but the itemized bill doesn’t show the same amount as what was charged to our card, we have electronic receipts showing one amount then bank statements showing how much was actually taken out by this business. When confronting the lady running this location she got tongue tied and frustrated, barley forming a sentence then all at once stated she had more important matters to attend to and she had to discuss those more important matters with her manager then hung up on me.
MARILYN BEverything was excellent! Very happy with customer service! She was amazing. She even helped me out by coming in early on a Saturday so I wouldn't be late to work. Without me asking her to. I wouldn't change a thing and my experience needed no improvement. It was perfect. If I could give more than 5 stars I would.
AMY RHad exactly what we needed. Prompt and courteous service.
LINDA KGreat service and was quick and easy. Truck worked great!
ALISON KGreat customer service here. Don't change anything.
mark cGreat customer service.
mark cNothing, service was Amazing
Timothy MGreat customer service and the pickup truck was clean and worked perfectly for the job.
Alison KExcellent customer service!!
Kristin SThe person I talked to with was very friendly and helpful. Made it a breeze to drop off the truck
SCOTT FThe 24/7 pickup was an absolute pain and took over 40 minutes. The lady at the uHaul location came out to help is, she was able to get us going within 5 minutes and was extremely kind!
Adriana BGreat customer service and all of their equipment is always first rate!
Alison KI love this location and Pam is the main reason I use this location. I wouldn’t go anywhere else. She takes pride in her work. The cleanliness of her facility. And she loves her customers!!! I would give this place 10 stars if I could.
Lane MGreat people. Great service.
mark cPerfect location and amazing staff!
Johnathan GVery friendly and personable. Excellent price for the cargo van. I'd highly recommend to anyone.
Phil GGreat people. In and out quick. They do it right.
mark cThe lady that provided assistance was awesome! Huge thanks!
David TEverything was as expected. Would use again for future needs
James JGreat people, great service. Don't change anything.
mark cThe rental location was fine. My only comment would be that the turn in process is pretty straightforward but it took a very long time for the app to upload photos and when it finally did the screen just goes away and that left my unsure if it was completed or not.
Alexander SI love working with the people at this location. ALWAYS friendly and helpful! Very accommodating as well. Whenever I have future rental needs I will be sure to use EZ Storage & Containers! Thank you for all the assistance you gave!
Kevin Pi have got trucks at other places the people were not friendly i was a burden to them they acted like i was stealing their stuff. the people in washington missouri location were amazing nice she was pleasant to talk to made the start of my great i will go to her for my next truck i need
milo aThis is no reflection of the EZ storage. THIS IS UHAUL IN GENERAL. We made reservations nearly a month ago for a pickup in PACIFIC MO. The reservations was updated to a location that was not convenient for us in South County. We live in Pacific - driving to Sikeston to Rolla . We confirmed on Friday that our new reservation was confirmed in St Clair at 1000 Plaza. The lady at 1000 Plaza laughed "stating well if the truck is returned" to us on Friday night? We did not get a call that our reservation had changed again until nearly 10 minutes before we were suppose to pick up the rental truck in St Clair at 9am and the truck was not available that we now had to go to Washington to pickup the rental truck. The Van at EZ Storage was clean but it appeared to a have a wheel alignment issue. Hours of operation need to be extended earlier than 9am and later than 12 pm.
Susan RI had a TERRIBLE experience with U-Haul U-Boxes. Everything was fine until my boxes were about 70 miles from their final destination. Then *multiple* people from U-Haul tried to charge half the cost of what I had already paid to deliver them the rest of the way (for reference, I paid about $3k to have 5 boxes moved from Virginia to Missouri...once the boxes arrived just outside of St. Louis, several U-Haul representatives tried to charge an additional amount ranging from $1200 to $3700 -- NOT an exaggeration -- to have the boxes delivered the last 68 miles. FINALLY, when I told the reps their own website gave me a quote that shows $300 to deliver the boxes, they said they *should* be able to match it. At that point, I was just done. I was frustrated because I had spent many, many hours on the phone trying to call U-Haul and talk to someone (I'd estimate 6-8 hours on the low end, 10-12 hours on the upper end). Altogether, I think I spoke with 6 or 7 different people, without making much headway (at one point, a representative even told me they DON'T deliver them to the city I was moving to despite me entering that city when I reserved the boxes). At the moment, I cannot in good conscience recommend using U-Boxes for a move.
Great experience.
TRAVIS TI have used this location several times. Great customer service. This is how it should be. Don't change anything.
mark cGreat lady runs the business. Knowledgeable and humorous. Used several times and recommend to friends and family.
Robert APam was amazingly helpful and supportive of my moving needs.
Robert BOffice was having electrical issues and needed straightening up.
Robert BIn todays world, I could not believe how friendly and how much help was given to me by management to help me move. It was a wonderful experience, If I need storage again, I will be using their facility.
RON H | Overall ExperienceFirst I would like to thank them for being so professional. The staff goes above and beyond to help you. During this pandemic (Covid) there was a couple of times I was late on my payment. I called and talked to her told her my situation and with no hesitation she said she understood and did not charge me a late fee because I was a few days late. I will recommend Ez storage for all your moving needs. Reasonably priced for short or long term stay. I will definitely use them in the future. Thank you Ez storage!
JACQLYNN R | Overall ExperienceThe facility was great and the prices were very reasonable. I would use them again. The people are wonderful and I would go back just to seem them.
Kandi W | Overall ExperienceUsed service for 10+ months and were very pleased with the facility.
MARIAN G | Overall Experience