Customer Reviews for EZ Storage & Containers LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of EZ Storage & Containers LLC

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Roger L. on

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Stacey B. on

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Friendly woman helping me

Wendy Z. on

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Ron H. on

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jake B. on

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The service I received from the location was great. Even came in in a day they were closed to help me out. The customer service I received from uhaul itself was not great. After reserving a truck I was kit able to rent it using the ride share program because I believe her name was Sharron, changed my location from Washington to st louis and told Me i would have to go there to rent a truck in person because my verification failed which she nor anyone else i talked to tried to do. Then when asked to talk to someone else she told me there was no one else I could talk to. So even though I was 10ft from the truck I had reserved and 3 ft from the keys to it I could not rent it. Was also told she would not give me the $50 guarantee for not being able to rent the truck. She was horrible to deal with and did nothing to help me, only thing I needed was the code for the key box and she kept saying I couldn't rent it because she could not verify anything but didnt make the slightest effort to verify anything. Literally didnt ask me a single question. If I can find any other way of getting another loving truck, I will. I will do anything to not have to deal with the bullshit I had to go through for 45 minutes to rent a truck.

Timothy D. on

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Timothy D. on

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Regan C. on

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TIMOTHY D. on

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Emliy N. on

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The people at this location were great BUT this was not where I was scheduled to pick up. It changed overnight without my doing or telling me. This along with trying to use ththe online 24/7 check in added an hour to our day.

Philip P. on

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Carl S. on

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The staff was again very helpful, personable and helpful.

Steven M. on

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Mark C. on

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Walked in, rented a truck, on my way in under 10 minutes. Great!

Canaan P. on

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This is a storage facility with uhaul trucks parked in the street. Drop off instructions indicate that you cannot block any storage units or building entrances, which was nearly impossible.

GEORGE G. on

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Timothy G. on

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Too congested, nearly no room for equipment.

Sharon M. on

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Cynthia D. on

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Rebecca S. on

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Very helpful when returning the truck.

robert S. on

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When I tried to pick up the trailer at EZ Storage, the lights wouldn't work due to the connection from my car. The folks at EZ Storage worked with me for 45 minutes trying to figure it out. They went out of their way to help and the problem was with my vehicle. I ended up using a different vehicle to pull the trailer.

Kathleen K. on

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The staff member, Pam was excellent. I had made several adjustments to the date and the time, and she was very professional and very supportive.

Deloris H. on

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BEST RENTAL EXPERIENCE Personnel second to none! I would recommend this business to anyone that would ask me about what company I used. We have used U-HAUL companies before, but none so personable! Hats off to you! Five stars for sure. D.H.

kyle B. on

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Kept getting different delivery times later and later every time. No one seemed to know what was going on and kept getting conflicting information. Lots of stuff was broke. Most definitely did not hold up to there end of the contract.

Samantha W. on

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I reserved an appliance dolly. The app didn’t work for pick up. I had to go in and ask for the dolly and go through the pick up process. The lady working had to run my card twice...and go through the entire process twice. Which made me late for my scheduled appointment.

Aaron B. on

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Great experience with the location but I originally planned to do the online check in and it did not work at all so I had to go insde.

Matthew W. on

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Fast, friendly and efficient service. The truck was spotless and all went great. I would recommend this U-Haul location to anyone!

Rusty H. on

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Joel M. on

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Kandi W. on

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The facility was great and the prices were very reasonable. I would use them again. The people are wonderful and I would go back just to seem them.

Mark C. on

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MARIAN G. on

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Used service for 10+ months and were very pleased with the facility.