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KIMOYA H
Customer Reviews for eZmissions com Sandy Springs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was very friendly and informative. Pick up went very quickly and smoothly.
NIKOLAY SThe staff member other than the one who checked us in was extremely rude for absolutely no reason at all.
Parth DEasy and friendly staff!
JEFFREY WEverything was perfect!!
KATHY SIt was an easy straightforward experience! Thank you and huge congratulations to the team
SIANNE RGreat customer service!
MARGOT WVery easy to setup a reservation online. The pickup and drop off process was quick and easy. The store clerk was nice enough to move the vehicle for me. I do recommended this location.
ARNESHA BNotbing at this time
FASIL YDirty window. Truck leaked rain water through wheel well into the storage area
DAVID LThe young men worked together well. The experience was pretty awesome.
TANGALA Cover and beyond everytime...and I am a very last minute customer. great crew...thank you so much
STEPHANIE CMake sure to sweep out trailers after the return.
JONATHAN SDropping off trailer Monday morning, there was no one at the remote lot and no one was answering the office phone. When I drove over to the office, staff person was sitting at the computer and looking at his phone. When I asked him to check me out, he said "ok, you're done" but he didn't actually check me out. I had to ask again before he actually did.
MARK TAwesome costumer service Thanks so much 👍
JOHNSON AVery easy return.
LAWRENCE OThey are always stellar here! I absolutely would recommend and do!
Ayla BThe guys at the location were friendly and very professional. Very efficient.
Peter CThe transaction was seamless and staff very knowledgeable and friendly. Hook up of the equipment was outstanding.
SPENCER BThe guy that helped me out was FANTASTIC! He was prompt, professional, and very helpful - particularly in helping me navigate through the file uploads, getting directions to the trailer, and then setting me up. Definitely a five star experience
WILLIAM DKeep doing what you're doing.
NSIKAN UVery fast efficient and friendly service!
JAY FI would have like to have had the opportunity to input all me personal info prior to arrival. It was inconvenient to be standing in a parking lot when I was in a time crunch putting in info and waiting for approval. I don’t mind putting in the vehicle condition as that is expected but the driver info and verification could be done when you book.
DANIEL BGreat experience with this location. Staff was professional and made the process very easy to navigate.
MARCELLA OI haven't used a U-Haul service since college and was totally impressed. The van was a low mileage vehicle, well maintained No issues. The staff was knowledgeable and professional . I will definitely consider using again and also recommend them.
SCOTT EThe staff was very courteous, extremely helpful and accommodating as my reservation pick up locations changed hours prior to pick-up, no fault of this location, but they went above and beyond to help make the pick up go as smooth as possible. I would highly recommend this location!
NOCONNOCO PReserved a 15 ft truck. Received a call the day before that one was one site for the next day. When I arrive at my scheduled day and time (10:30 am on a Sunday) only 1 person was at the desk working with another customer and that worker walked that customer out to their rental. Iwas standing there only to hear conversations taking place in the “back of the office”. Two workers finally came out. After a couple of minutes One finally asked if I needed help. I mentioned my reservation for a 15 foot truck she informed me they only had two there and both were reserved. When I mentioned and showed my reservation number I was informed they did not have the truck. The worker got on the phone and found one 30 minutes away and I would have to go there. Now I had a crew of 4 waiting ( costing) and now their wait was longer. I had to travel 30 minutes to get the truck and the 50 minutes to get to the location of the apartment where the moving crew was. I do not recommend the Roswell Road uhaul Location based on this incident. I do recommend the one in Sandy spring. Where I was sent. They were professional and extremely helpful
Tim FExcellent customer service via the counter. The gentleman was so professional, polite, and helpful!!!
DIANNE MThe clerk that served me was rude , impatient. Unfriendly , abrupt and made me not want to do the transaction. This location the guys that have the same attitude. I will rent again from Uhaul , just not there.
JACK AGreat experience from start to finish
FARIBORZ FN/A
CHRISTOPHER HCory was awesome and got us in our truck and on our way on time. Drop off was smooth and simple. Thanks!
BROOKS GI hot a truck that was extremely hard to drive. The wheel was so hard to turn which made me really scare on the highway. I hope for trips as long as that you give people cars that are well maintained. Thank you Lamartine
LAMARTINE EGreat service
DOMINIQUE BThe guy with the dreads was so rude it was unreal. After spending over a thousand dollars on an establishment, you would think that you’d be treated a little nicer.
RAYQUAN SThe customer service was very good, the employee who helped me explained all the details of the rental and was very friendly when I returned the truck. I would recommend this location for when decide to move..
GABRIELA MThe manager of this location was available when I arrived, attentive, and was super in hooking up the trailer for me. I use Uhaul a lot, and this location is always ready to do business, open when it says it is, and ALWAYS attaches/detaches the trailer (NOT the case at many locations who offer Uhaul as a sideshow). Great job.
KIRK CNeed more service representative
NKIRUKA YNote - I had a bad experience with this location several years ago, when they rented me a broken refrigerator dolly and then refused to refund me. But this was a good rental!
DAVID SThe truck was in good condition, essentially what I expect from UHaul, so nothing out of the ordinary. What really set this location apart from past experiences I've had with UH was the people. Both the guy who checked me out in the morning and the different guy who checked me back in later that day were great. Very helpful and personable, which helped make the whole process much easier. Marcus and I even laughed about waiting to see how our day would go, for very different reasons. My thanks to both of you!
DAVID CWhen I picked up my trailer, an employee and I checked the lights. Running lights, turn signals, brakes, flashers. I heard yes on each test. At home, I repeated the test by myself, and could not see the running lights. I drove back over, and had them check, and was told the lights were working. The next morning at 5 am, I left on my trip. To my surprise, I had no lights. I had a 10 hr drive ahead of me, with light traffic, so I elected to go, knowing I could be ticketed by police. I did not realise I could have called UHaul support once I reached my destination. I could have had it repaired, or perhaps swapped out the trailer. I went to a lot of trouble to make sure all was well with my rental. I’m not happy I spent almost $300, and ended up with a trailer that had no lights.
DOHRMAN CNothing! Keep doing what you are doing; Friendly, professional, courteous, and knowledgeable. Thank you
Adanna OMake sure customers know to arrive well before their pickup time - there were 4 customers ahead of me, so it took half an hour to get my trailer.
ANDREA BAll good. I would definitely recommend it to others.
BHASKARA R