Customer did not leave a comment.ROBERT B.
Customer Reviews for eZmissions com Sandy Springs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The power steering pump on the 26-ft truck that I rented was real noisy believe it needs servicing. I mentioned it to the gentleman who assisted me or upon my return. He thanked me for letting him know and mentioned that they mechanic would be looking into it in the near future.CHARLES M.
People are rude and customers don't matter to them . Always overcharged the info the guy put on contract was incorrect even the mileage and gas , horribleAIDA K.
Customer did not leave a comment.Carlos O.
Pretty good, quick service for a small, yet busy location.Isaac S.
Customer did not leave a comment.ROBERT E.
Customer did not leave a comment.ROBERT E.
Customer did not leave a comment.PETER M.
Customer did not leave a comment.MARIA D.
Customer did not leave a comment.WENDEL C.
Extremely helpful & great customer service during a very busy time.Teresa N.
Awesone team!BETTYE P.
Aged facility in heavy traffic area.FRANK K.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.DENNIS M.
Not much. My experience was great! Thanks!GERALD W.
Customer did not leave a comment.PETER L.
Customer did not leave a comment.HUBER V.
Customer did not leave a comment.Luiz G.
The representative was very professional and helpful.Ramona L.
They helped me when I picked up the trailer and helped be when I brought it back. Quick expert help on both ends.GARRY B.
Customer did not leave a comment.Barry B.
Such a tight space that these folks are required to run. They did a great job and made it very easy.Chris L.
This location is not aware of the functionality of the 24/7 truck share app. I did not receive the correct size truck for my reservation and dealt with harassment from an employee or the owner.Jamari K.
Customer did not leave a comment.JASMONAE' R.
Customer did not leave a comment.BETTY S.
So far I have no complaints. Chris the staff member is very accommodating.GREGG V.
Customer did not leave a comment.VICTOR H.
The best service both For check in and check out, Chris was 10 star professional!LOUIS V.
Difficult location to enter Not a big selection of vehicles or trailersThomas B.
Customer did not leave a comment.MARI S.
Customer did not leave a comment.Karen J.
Customer did not leave a comment.Regina M.
eZmission was a location - slightly short-handed but the REP was GREAT!! However, the journey to actually pick-up my U-Haul truck was a Disaster!SHERYL B.
Nothing everything was excellent ðŸ˜ŠFIELDING C.
BEST U-HAUL LOCATION IN ENTIRE UNITED STATES!!!! FACT.ðŸ’‚ðŸ¼ðŸ’‚ðŸ¼ðŸ’‚ðŸ¼ðŸ’‚ðŸ¼ðŸ’‚ðŸ¼ðŸ’‚ðŸ¼ðŸ’‚ðŸ¼ðŸ’‚ðŸ¼ðŸ’‚ðŸ¼ðŸ’‚ðŸ¼ðŸ’‚ðŸ¼ðŸ’‚ðŸ¼ðŸ’‚ðŸ¼ðŸ’‚ðŸ¼ðŸ’‚ðŸ¼ðŸ’‚ðŸ¼CHRISTIAN G.
My rental was for 7:30am but I wasn't permitted to start my 24/7 rental via the app until the location opened at 8am. I was running behind schedule due to the confusion.Cleties M.
Nothing. Extremely helpful despite being rushed off their feet.NEAL T.
I will use this company again because they always have trucks available fast courteous serviceDylan M.
Keep the current crew that provides friendly and work really hard to provide speedy service. There are several employees so it's best to describe. The tall guy with the Gray hair and glasses is a super professional!MONICA H.
Nothing! My only comment would be...when do you plan to expand this location? The team there was absolutely amazing, helpful and went above and beyond! Shout out to Robert and Chris!KERI D.
***This review is for my U-Haul experience not the individual store. *** Note that after the whole debacle I was given the option of submitting a Customer Action request. After my drop off I got an email stating the only thing they would offer me is $50 for my inconvenience. Below is my reply to them. Wow! That is incredibly insufficient and unacceptable for what your company put me through yesterday!!! I had 9 helpers waiting for almost 4 hours in the morning until I finally got a truck! Your scheduling department changed my reservation to a new location that didn't offer 24 seven pick up the night before I was to get my truck at 7 AM the following morning. Then for the next 3 1/2 hours you're scheduling department sent me on a goose chase making four different trips before I ended up with the truck that I had rented. Not only all of that but because of your delay in getting me a truck I was not able to move everything that I needed to move and so now I will have to hire a moving company and will probably need to pay $1000 or more for this move. as I said a $50 compensation is incredibly insufficient.AVERYLEE D.
Customer did not leave a comment.THOMAS C.
Customer did not leave a comment.AURIEL M.
Customer did not leave a comment.MARK K.
I was charged an extra $20 fee for I don't know what. Still waiting for an answer and a credit.DAVID P.
Customer did not leave a comment.PRATEEK G.
Drove off the lot and at my first stop I had a flat tire on trailer. Tried to call uHaul store and they. Ever answered. Went to tire store and had to pay them to remove nail and patch tireMAURICE S.
Customer did not leave a comment.HEIDI W.
I explained the fuel problem on checking the truck in. I received a lecture on contracts from the proprietor which was unhelpful. 1800GO UHAUL claims they are customer service and can't help with fuel issues. Why doesn't uhaul fill the tank prior to rentals? Very poor customer service. I lost an extra $65 because of this.STACY G.
Everyone was accommodating nice and friendly let me sit in the truck choosing the size explaining how stuff works and we're located it was a very good experience I have not rented a truck in a long time and drop off was great just drop the keys in the box and go thanks I will definitely use this location again very pleasant experience have a wonderful day.LINDA W.
The truck had a blow out in one of the rear tires on I-16 just west of Savannah Ga. I limped to an exit and I tried to contact Uhaul. It was Friday night about 6 pm. They indicated the wait on the phone would be long and to use the website. I tried and even got a code from Uhaul but still could not contact anyone. I then called AAA. They answered the phone in about 3 minutes and have a simple and EXCELLENT system. However, they do not service Uhaul. I tried Uhaul again. No luck. I emailed Uhaul at 5:44 PM. No response. I gave up and limped the remaining distance at about 40 miles per hour to get to Bluffton SC. I looked the next day and I had gotten an email from uhaul at 10:18 PM or approximately 4.5 hours after the intial email. That service is horrible. How is it that AAA can pick up a phone in 3 minutes and Uhaul forces you through a difficult website and sends an email 4.5 hours later. The trucks are great but the reality is you are on the road on your own. Your road assistance access and program are simply dangerous to your users. John Chapman 404-688-1638 email@example.comJOHN C.
Customer did not leave a comment.RONALD C.
Customer did not leave a comment.LEWIS K.
Customer did not leave a comment.BRYANT M.
Marcus Norris was an awesome help to us!! He was professional, efficient, and friendly. I would definitely be coming back to this location for my future moving needs.Morgan C.
Customer did not leave a comment.Maria M.
Customer did not leave a comment.Larose W.
The staff there worked really hard and fast, I hope you can find additional staff to help them!Christina T.
Thanks for helping me on several occasions with my moving needs.CHAIM R.
Customer did not leave a comment.DANIEL S.
Customer did not leave a comment.ROBERT B.
Customer did not leave a comment.Robert S.
The attendants at this location are slightly snarky and rude. I asked to add an authorized user to my reservation since I only listed myself as the primary driver and the attendant responded is he over 18? Does he have a drivers license? Then, it's fine. A simple no, you don't have to add an authorized driver would've sufficed. I've had better experiences at other locations.Felicia B.
Customer did not leave a comment.Cooper M.
Customer did not leave a comment.Jeffrey D.
BEST UHAUL LOCATION IN ENTIRE UNITED STATES MR. ROBERT EAVES IS THE BEST GENERAL MANAGER & OPERATION FACILITATOR THT I'VE EVER ENCOUNTERED IN THE ENTIRE COUNTRY!!CHRISTIAN G.
The whole stag was extra helpful and willing to go above and beyond. The manager went the extra mile and even made accommodations for me that were probably impossible. Everyone had the best customer service I've experienced in a long time. For now on I will drive the extra miles to come back to this location and tell everyone I know to do the same. I really appreciate the people who helped me today.CORNELIA H.
I was charged an additional $20.00, even though I spoke with Chris who stated that the fee would be waived if I went on the app to drop off after hours and complete the form; which I did twice. There was barely any room to park the 15' truck and I had to detach the hitch dolly on my own.HEATHER E.
Customer did not leave a comment.DHARMENDRASINH M.
After the truck was returned (on time) an employee called to ask if it had been returned. Turns out they had the keys but didn't know where the truck was. He was very apologetic. I hope they found the truck.Barbara P.
the truck was not cleaned. Tons of dead bugs on bumper and windshield. The inside of the truck was not wiped from dust and the truck cargo area was not swept. It appears that this location does not clean trucks. After I returned it they did not even look inside the truck cargo area to sweep.Konstantin O.
Customer did not leave a comment.EARL S.
You guys are the best in town I am 100% satisfied with the serviceâ€¦Jose Q.
It was OK. But the tire light was on when I got the truck and nothing was mentioned to me about it. I also had reserved blankets and they didn't have any and didn't do anything or say anything to try and make up for thatJoanna B.
Customer did not leave a comment.NANDA KISHORE C.
Customer did not leave a comment.RICHARD E.
Customer did not leave a comment.HAROLD C.
Horrable Expirience . Will never rent from this Location again .Atanas F.
Customer did not leave a comment.CHRISTOPHER F.
I rent from this location multiple times, let alone, within a week, and for the 1st time, they provided me a rental with not the correct mileage out and not the correct gas that was stated. So I had to pay for someone's gas and mileage Bc the person couldn't enter the correct amounts. There's no way I would she traveled that far that was stated.Randy M.
Customer did not leave a comment.Marsha F.
The guy with the short afro is not a professional/does not have the skillset, for my $29 rental he processed over $400 in pending charges on my credit card, he does not understand cleanliness, he clearly does not want to answer any questions, certainly doesn't know that if he does not have customers he will not have a job, he has a very bad attitude and creates a very dumb experience. I say go elsewhere. All other employees were cordial.Monica H.
I've been doing business with this Uhaul location for a few years..The owner is a reflection of the service. When I returned the vehicle..I asked the young man (justin) that processed my paperwork to always impart services he did to me..he us truly an asset to his employer. Thank you.NADINA F.
Customer service was great the young man work as fast as he could to make sure I got on the road in a timely mannerALFONZO S.
Customer did not leave a comment.MELVIN R.
Customer did not leave a comment.FABIO L.
Customer did not leave a comment.GEORGE J.
It is hard to get in and out of this locationWALID E.
Customer did not leave a comment.Gary G.
Customer did not leave a comment.PRINCE M.
The television was too loud in the check in area and I had difficulty communicating with the staff. It seems that the check in area is managed for the benefit of the staff and not for the customer. Otherwise the people were very helpful and efficient.STEPHEN G.
The EZ Emissions location in Sandy springs and Roswell are fantastic. Used them a ton of the past 10 Years.JAMES M.
i don't expect a whole lot out of the u-haul experience other than a safe, reliable vehicle and in and out serviceBRANDON S.
Customer did not leave a comment.ANDRE A.
The lot was dirty and crowded. The customer service was almost non-existent. The employee walked out without saying anything. I tracked him down outside and he told me he knew I was there. I asked him where I should drop the trailer and he was dismissive. When he did get to me he took my truck keys and moved the trailer. When he was done he walked away. Another employee unhooked the trailer and said "You're good to go, Boss". I asked him if I needed a receipt or inspection and he briskly walked away. There was no inspection of the trailer. I didn't get a confirmation that the trailer had been received satisfactorily and called U-haul two days later. Your representative apparently called the location and they told her to tell me that they would check it in and send me an email. I did receive an email receipt later that showed the drop-off time to be two or three days later than when I actually dropped it off.Barry H.
I need my refund from the appliance dolly that I never got.Tyesha C.
The service was excellent. No improvements at this time.NICOL W.